Customer Service Revival
Hosted by Kfir Alfia, Customer Service Revival discusses how to go from poor customer service to mediocre to great to exceptional. We'll be interviewing the customer service movers and shakers across all industries so you can take your business to the next level.
Customer Service Revival
Dealerships - a very mixed bag
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Kfir Alfia
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Season 1
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Episode 1
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Kfir calls random dealerships and has the customer service rep who answers the phone grade themselves on how they handled the call. Not a pretty sight - mostly.