Integration Talks by Exalate

ITIL4 Explained & Integrating Multiple Help Desks - with Alexander Schmidt

February 01, 2021 Exalate
Integration Talks by Exalate
ITIL4 Explained & Integrating Multiple Help Desks - with Alexander Schmidt
Show Notes

This is the very first episode of Integration Talks, a podcast where we discuss everything software integration with thought leaders and experts across industries.

In this episode, the podcast host and Exalate CEO, Francis Martens, discusses a few topics regarding ITIL with Alexander Schmidt, an ITIL 4 trainer & owner of Value Insights with more than a decade of experience in multinational companies in Switzerland & Hungary.

What is covered in this episode:

  • Update from ITIL3 to ITIL4
  • Using ITIL4 and the voice of the customer with different helpdesks
  • ITIL4 and multi-helpdesk integration
  • Measuring the integration's KPIs for the companies involved 

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