CX Today's Susie Harrison hosts Evaluagent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled.

In this episode, we consider:

• The top-line benefits of integrating QA and performance improvement software with WFM
• Some use cases and challenges of using these platforms together
• What constitutes a good integration partnership and the benefits that it brings to customers
• The benefits of having a fully integrated best-in-category solution over an all-in-one solution