CX Today's Charlie Mitchell runs through several takeaways from a recent industry study, entitled: "RingCentral Trends 2025: The State of AI in Business Communications".

For the conversation, he's joined by:

• John Finch, Global Vice President Product Marketing, CX at RingCentral
• Esther Yoon, Vice President of Product and Industry Marketing at RingCentral

Both guests share excellent insight into key findings from the report. In doing so, they discuss:

• The AI optimism gap between senior leaders and their teams
• How companies are proving the ROI of AI
• The key to putting data to work and powering new use cases

To watch the webinar that goes deeper on AI In business communications, click here.