Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
CX Today
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CX Today
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Jan 27, 2025
Season 3
Episode 14
CXToday.com
CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative.
The pair discuss Talkative's GenAI Chatbot and the wider role of AI in the contact center space. In doing so, they cover:
- Strategic AI implementation and understanding
- Expanded AI use cases beyond chatbots
- How GenAI can improve CX while delivering ROI
