The Next Generation Virtual Agent: An Inside Look
CX Today
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CX Today
The Next Generation Virtual Agent: An Inside Look
Jun 26, 2025
Season 1
Episode 198
CXToday.com
CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom.
The duo offers a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real time to boost resolution rates.
In doing so, they consider:
- How does the next-generation virtual agent differ from what came before?
- What new features may excite Zoom customers?
- Real Results within Zoom's Own Contact Center
