Offering superlative experiences to families at health clubs demands the ability to make every experience truly magical, a fact Stephanie Holland channels from her time on Disney Cruises.

Taking forward many key tenets that helped to ‘preserve the magic’, Stephanie’s work at David Lloyd clubs is revolutionising their spa offerings and approach to activities for kids and families.

Join us on Making The Podium to learn how Disney’s ‘guest recovery’ turns complaints into advocates, why it’s essential to foster a community with your members, and how to create experiences that engage all the senses.

This episode covers:

• The Disney Cruise values that underlie Stephanie’s current ethos, from preserving the magic to guest recovery
• Creating a more varied offering to keep the community of members engaging with the club
• How David Lloyd listens to feedback and caters to families’ needs
• The lasting memories that kids take from activities, and the enthusiasm required to run youth classes

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