Perhaps you, like many our current work climate, find yourself leading a remote team. You may wonder how you can connect with and engage your team members even when you can't see them and be with them in person.
In today's episode we have the pleasure of talking with Mary Lowrance, who over the course of her career has held senior leadership roles, including CFO, across a variety of companies and industries. Most recently, Mary was an Operations Manager of a team of over 1000 work-from-home customer service agents.
Mary shares tips on how to connect with virtual employees in a personal way, including hosting a virtual "coffee clatch," or chiming in with bad jokes on a team chat room. She also shares how to create a culture in which employees feel safe enough to give their boss feedback and to view failure as an opportunity to learn.