Episode description:
Don White is CEO and Co-Founder of Satisfi Labs, an AI-powered Knowledge Management Platform that offers conversational search and commerce solutions for fan, guest, and customer engagement. Don describes the types of companies and industries most interested in implementing question and answer solutions, and reveals the number #1 question their customers ask.
We cover how these Q&A models work, how scalable they are, and how they are deployed to clients. We also discuss the benefits of voice search, and how ready consumers are for the transition. Don also shares some design tips too, such as how to handle unexpected user queries, the reasons for response bias, and the importance of asking follow up questions. And we answer the most crucial question of all: where to buy Bacon on a Stick.
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