Micah Hollingworth is CEO and co-founder of Broadw.ai, an AI powered ticketing agent and integrated marketing platform for live Broadway events and theatre-goers. We discover how voice and conversational AI are being used in the theatre industry, helping to tackle the most pressing challenges faced by consumers and ticket sellers.
Conversational interfaces capture huge amounts of data, which is key to targeting the right customers in outbound campaigns, personalising the offer, and selling tickets quickly. Hear Micah's vision for the future of voice tech in entertainment, including conversational ticket sales, integration with our content feeds, and even appearing in mainstream media.
This conversation demonstrates the huge impact conversational technology is having on every industry, even those typically seen as slow to adopt new technologies. Prepare to change the way you see the theatre!
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Quotes from the show:
[09:22] I can extend where I can sell my seats and influence which seats are sold.
[23:43] Everybody can agree that's a good use of voice. It's a canny way of winning hearts and minds.
[34:01] For desktop visits, you can serve up content. For mobile visits, jump straight to the order form.
[01:01:28] To combat AI bias, ensure the people designing it have a variety of backgrounds.
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