Elizabeth Stokoe is Professor of Social Interaction at Loughborough Uni in the UK, and Saul Albert is a Postdoctoral Research Associate at Tufts University in Massachusetts, United States. Their latest research shows us how to influence the outcomes of conversational interactions, and we discuss the implications of this for voice technology.
We cover what conversation analysis is, with examples from different conversation settings such as first dates, crisis negotiation, and sales calls. Then we discuss the use of nudging to encourage action, and the ethical implications of persuasive voice interfaces. We also arrive at a shocking discovery that today's conversational interfaces are, in fact, not conversational at all!
This is a thought provoking episode that explores the fundamental mechanisms of conversation that we as technologists are trying to emulate. it's especially useful for anyone involved in designing or promoting conversational interfaces, and will make you think about conversation in a whole new way. Subscribe to the podcast and listen now!
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