Service Without Excuses With Rob M Lyon
The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
Service Without Excuses With Rob M Lyon
How good is your company Culture, You may need to look in the Mirror with Ivan Turner
One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company culture is crucial coming out of the pandemic of 2020 into 2021. How good is your company culture, do you make them feel welcome and needed as a true part of the bricks and mortar in your business? There’s an old saying that the fish rots from the head down, and I found more times than not the company culture is killing its self from the top internally due to poor management and leadership, therefore causing a fast rate of attrition. It cost a fortune to motivate, train, and develop your employees into the well oiled machine they need to be. The question is everybody on the same page, more often than not that’s where the disconnect happens. And his this podcast episode of Season 2/ episode 48 we discuss this with my friend Ivan Turner of show me solutions and disaster brigade USA in great detail, even going to do some bantering that will help you break through some of the stumbling blocks that many of us run into every day. As always want to think our sponsor so tell us, feel free to check them out at sotellus.com/Roblyon