Inside Phipps Tank: Empowering Your Pharmacy Team with Dr. Jay Phipps, PharmD, MBA, FACA, FACVP

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What if your team held the best ideas for growing your pharmacy and you just needed to get out of the way?

On this episode of the Bottom Line Pharmacy Podcast, we sit down with Dr. Jay Phipps, owner of Phipps Pharmacy and founder of the Phipps Tank concept, to break down:

• What Phipps Tank is and how to run it in your pharmacy
• Why culture is a bottom line strategy, not just a feel-good initiative
• How psychological safety drives team performance and real revenue growth
• Why your fear of change might be your biggest financial liability

And more!

More About Our Guest:

Dr. Jay Phipps is a Pharmacy Gladiator, Pharmacy Doctor, Founder, Entrepreneur President, and CEO with over 29 years of experience in pharmacy.

At Phipps Pharmacy, Dr. Jay leads a team of dedicated and professional Pharmacy Doctors and technicians who provide personalized and high-quality care for patients. Phipps Pharmacy, Inc. is an independent pharmacy with 5 locations in Tennessee and Mississippi. Dr. Jay is also the President and CEO of PhippsCare that focuses on Pharmacy Doctor provided healthcare and Health Insurance Solutions who specializes in medical and pharmacy plans for seniors.

Dr. Jay currently serves on multiple Boards of Directors and committees on the national, state, and local levels. He has served as the American Pharmacist Association-Academy Students of Pharmacy National President, on the APhA Board of Trustees, President of the Tennessee Pharmacists Association (TPA), on the Board of Directors for TPA, Chair, Tennessee Pharmacy Research Education Foundation, Co-Chair, Carroll County Drug Prevention Coalition and a District 8 County Commissioner.

Dr. Phipps received a Doctor of Pharmacy degree from The University of Tennessee Health Science Center, where he also completed a residency in Drug Information and Pharmacotherapy and is currently pursuing an MBA with a major in Leadership and Strategy from the #1 ranked online MBA program at Indiana University - Kelley School of Business.  Dr. Phipps plans to graduate in the fall of 2024.

Connect with Dr. Jay Phipps, PharmD:

Jay Phipps LinkedIn
Pharmacy Gladiator Website
Pharmacy Gladiator Instagram
Pharmacy Gladiator TikTok
Pharmacy Gladiator YouTube

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Scotty Sykes – CPA, CFP LinkedIn

Scotty Sykes – CPA, CFP Twitter

Bonnie Bond – CPA LinkedIn

Bonnie Bond – CPA Twitter

 
More resources on this topic:

Podcast - Becoming a Pharmacy Gladiator

Podcast – Driving Independent Pharmacy Profitability in 2026 with Nicolette Mathey, PharmD, CEO of Atrium24

Podcast – 2026 Quarter 2 Pharmacy Update

Podcast – America 250, The history of Pharmacy, Q&A