Virtual Assistants for Physicians: Cut Admin Time and Grow Your DPC with Justin Lam

What if you could get back fifteen hours of your work week without seeing a single extra patient?

In this special episode, recorded live in a breakout room workshop following the California DPC Summit, Justin Lam, CEO of Cool Blue VA, sits down with a room full of physicians to talk about getting real help in your practice and in your life. Dr. Maryal Concepcion opens by sharing her own experience working with a virtual assistant she found through Cool Blue VA, then hands the room over to Justin.

Justin walks through the questions so many physicians sit with when building a Direct Primary Care practice. Research shows only twenty-seven percent of a physician's time goes to direct patient care, while nearly half disappears into desk work and admin. Justin breaks down how to change that.

You will hear:

The "only you" test for deciding what to delegate and what to keep. If someone else can do it, it probably should not be on your plate.

Why fifty percent is the right time to hire, not one hundred percent, and how waiting too long leads to rushed decisions and the wrong hire.

How to design your ideal role before you ever start looking, including the top tasks to hand off, the tools your assistant will use, and how to measure success.

The real difference between a local medical assistant and a virtual assistant, and what each one is best suited for. Local staff handle high-touch, in-person, revenue-generating work. Virtual assistants cover the inbox, scheduling, prior authorizations, records, specialist coordination, billing, and more.

Practical hiring tools you can use today, from spelling and math checks to typing tests and strength assessments.

The honest back and forth with physicians in the room, who ask about charting support, inventory, time zones, vacation coverage, billing by the minute, and even using a virtual assistant as an executive assistant for your home life.

Whether you have a full panel or you are still mapping out your first month open, there is something here worth holding onto.

Ready to grow your practice with the right support? Start here: coolblueva.com/dpcgrow

A quick note on the audio. Because this was captured in a smaller breakout space, the sound gets tricky in spots. Thank you in advance for your patience with it.

Connect with My DPC Story:
 Listen, subscribe, and explore more at the My DPC Story podcast and media platform.