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Mastering Review Responses with Right Response AI

The Beacon Way

The Beacon Way
Mastering Review Responses with Right Response AI
Feb 12, 2026 Season 1 Episode 106
Beacon Media + Marketing

Join Adrienne Wilkerson, host of the Beacon Way Podcast, as she chats with George Swetlitz, Co-founder of Right Response AI, on the importance and nuances of managing reviews in the mental health and behavioral health space.

Discover George's journey from consulting at McKinsey to developing Right Response AI, a tool designed to handle reviews at scale. They discuss the 'conversion gate' concept, the drawbacks of generic AI responses, and how authentic, empathetic engagements can turn a negative review into an opportunity. 

Perfect for businesses looking to optimize their reputation management and capitalize on AI advancements.