Utility customers have high expectations fueled by choice and social media style communication. To boost customer care, many agencies are becoming much more customer-centric in their focus.

Exceptional customer care results when utility staff understand customer behaviors and the electric network  - together. Swift communication and understanding sharpen customer relationships, target communications, and advance utility program adoption. Location technology bridges typical information silos with maps and modern apps. Colorful visualizations provide quick answers that staff and customers both enjoy.

Today in the PublicPowerX Podcast, we speak to Pat Hohl and Jessica Valenti from Esri’s utility team. They share practical steps public power agencies take to improve customer care and bolster communication with modern tools. Additional detail and good ideas are found in the downloadable eBook “Strengthening The Customer Relationship.”