The CX Tipping Point®
The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.
The CX Tipping Point®
EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data
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In this episode of The CX Tipping Point, Martha Dorris spoke with Kshemendra Paul, the Chief Data Officer at the Department of Veterans Affairs. Kshemendra has a long history of driving data sharing across the federal government and levels of government. In his role at the VA, he has been tasked with modernizing and energizing the data and analytics community, building on the VA’s history of innovation and leadership, and elevating the focus on data as the enterprise-wide strategic asset.
Kshemendra shares the structure of his organization and its placement within the VA and how the VA is leveraging data when improving the lives of veterans, families, caregivers and survivors. He also shares some of the VA’s major accomplishments impacting the veterans and employees, priorities over the next few years, recommendations for customer experience and Chief Data Officers on working together to improve their customers’ experience.
Learn how the VA is working with the Department of Defense (DoD) to create a seamless, integrated experience from active military to civilian life.
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