{"version":"1.0.0","segments":[{"speaker":"ILYA BODNER","startTime":0.0,"endTime":4.05,"body":"I really wanted"},{"speaker":"ILYA BODNER","startTime":0.0,"endTime":4.05,"body":"to live the American dream"},{"speaker":"ILYA BODNER","startTime":4.05,"endTime":8.06,"body":"and be my own business owner,"},{"speaker":"ILYA BODNER","startTime":4.05,"endTime":8.06,"body":"be my own boss and everyone I"},{"speaker":"ILYA BODNER","startTime":8.06,"endTime":12.47,"body":"looked around, all the male and"},{"speaker":"ILYA BODNER","startTime":8.06,"endTime":12.47,"body":"female leaders that I looked up"},{"speaker":"ILYA BODNER","startTime":12.47,"endTime":15.03,"body":"to were in some way, shape,"},{"speaker":"ILYA BODNER","startTime":12.47,"endTime":15.03,"body":"or form small business owners."},{"speaker":"ILYA BODNER","startTime":15.03,"endTime":16.329,"body":"So for me, it was a no brainer."},{"speaker":"ILYA BODNER","startTime":16.329,"endTime":20.06,"body":"I wanted to have my own company"},{"speaker":"ILYA BODNER","startTime":16.329,"endTime":20.06,"body":"and an insurance agency--"},{"speaker":"ILYA BODNER","startTime":20.06,"endTime":21.748,"body":"[MUSIC PLAYING]"},{"speaker":"REID HOLZWORTH","startTime":21.748,"endTime":24.54,"body":"This is The"},{"speaker":"REID HOLZWORTH","startTime":21.748,"endTime":24.54,"body":"Insurance Technology Podcast"},{"speaker":"REID HOLZWORTH","startTime":24.54,"endTime":26.04,"body":"where we bring"},{"speaker":"REID HOLZWORTH","startTime":24.54,"endTime":26.04,"body":"interesting people"},{"speaker":"REID HOLZWORTH","startTime":26.04,"endTime":27.78,"body":"from across the"},{"speaker":"REID HOLZWORTH","startTime":26.04,"endTime":27.78,"body":"insurance ecosystem"},{"speaker":"REID HOLZWORTH","startTime":27.78,"endTime":29.43,"body":"to discuss and"},{"speaker":"REID HOLZWORTH","startTime":27.78,"endTime":29.43,"body":"debate technology's"},{"speaker":"REID HOLZWORTH","startTime":29.43,"endTime":31.09,"body":"impact on the industry."},{"speaker":"REID HOLZWORTH","startTime":31.09,"endTime":33.96,"body":"Join us each episode for"},{"speaker":"REID HOLZWORTH","startTime":31.09,"endTime":33.96,"body":"insights and best practices"},{"speaker":"REID HOLZWORTH","startTime":33.96,"endTime":36.84,"body":"from industry stewards"},{"speaker":"REID HOLZWORTH","startTime":33.96,"endTime":36.84,"body":"and tomorrow's innovators."},{"speaker":"CHRISTEN KELLEY","startTime":39.75,"endTime":43.03,"body":"Hey, welcome to"},{"speaker":"CHRISTEN KELLEY","startTime":39.75,"endTime":43.03,"body":"a new episode of The Insurance"},{"speaker":"CHRISTEN KELLEY","startTime":43.03,"endTime":44.86,"body":"Technology Podcast."},{"speaker":"CHRISTEN KELLEY","startTime":44.86,"endTime":47.05,"body":"This episode is a best of."},{"speaker":"CHRISTEN KELLEY","startTime":47.05,"endTime":50.35,"body":"Looking back at some"},{"speaker":"CHRISTEN KELLEY","startTime":47.05,"endTime":50.35,"body":"of our past guests"},{"speaker":"CHRISTEN KELLEY","startTime":50.35,"endTime":53.35,"body":"and how they got into insurance."},{"speaker":"CHRISTEN KELLEY","startTime":53.35,"endTime":57.85,"body":"First up, we're going way back"},{"speaker":"CHRISTEN KELLEY","startTime":53.35,"endTime":57.85,"body":"to one of our earliest guests"},{"speaker":"CHRISTEN KELLEY","startTime":57.85,"endTime":60.94,"body":"to see how they started"},{"speaker":"CHRISTEN KELLEY","startTime":57.85,"endTime":60.94,"body":"off in insurtech."},{"speaker":"CHRISTEN KELLEY","startTime":60.94,"endTime":63.46,"body":"Starting off at one"},{"speaker":"CHRISTEN KELLEY","startTime":60.94,"endTime":63.46,"body":"of the carriers who"},{"speaker":"CHRISTEN KELLEY","startTime":63.46,"endTime":67.876,"body":"is still a major player in"},{"speaker":"CHRISTEN KELLEY","startTime":63.46,"endTime":67.876,"body":"today's insurance ecosystem."},{"speaker":"REID HOLZWORTH","startTime":67.876,"endTime":69.89,"body":"I'd just"},{"speaker":"REID HOLZWORTH","startTime":67.876,"endTime":69.89,"body":"love to hear your story"},{"speaker":"REID HOLZWORTH","startTime":69.89,"endTime":72.5,"body":"and how it began and"},{"speaker":"REID HOLZWORTH","startTime":69.89,"endTime":72.5,"body":"how you got to where"},{"speaker":"REID HOLZWORTH","startTime":72.5,"endTime":74.48,"body":"you are today and"},{"speaker":"REID HOLZWORTH","startTime":72.5,"endTime":74.48,"body":"some of the things"},{"speaker":"REID HOLZWORTH","startTime":74.48,"endTime":76.89,"body":"you've been involved"},{"speaker":"REID HOLZWORTH","startTime":74.48,"endTime":76.89,"body":"with along the way."},{"speaker":"REID HOLZWORTH","startTime":76.89,"endTime":78.5,"body":"So how did you get"},{"speaker":"REID HOLZWORTH","startTime":76.89,"endTime":78.5,"body":"into this, Dennis?"},{"speaker":"REID HOLZWORTH","startTime":78.5,"endTime":79.61,"body":"How did you get"},{"speaker":"REID HOLZWORTH","startTime":78.5,"endTime":79.61,"body":"into the industry?"},{"speaker":"DENNIS CHOOKASZIAN","startTime":79.61,"endTime":80.21,"body":"I've been involved"},{"speaker":"DENNIS CHOOKASZIAN","startTime":80.21,"endTime":81.752,"body":"in the industry for"},{"speaker":"DENNIS CHOOKASZIAN","startTime":80.21,"endTime":81.752,"body":"a long, long time"},{"speaker":"DENNIS CHOOKASZIAN","startTime":81.752,"endTime":84.29,"body":"to give you just a little bit"},{"speaker":"DENNIS CHOOKASZIAN","startTime":81.752,"endTime":84.29,"body":"of background on my story."},{"speaker":"DENNIS CHOOKASZIAN","startTime":84.29,"endTime":87.62,"body":"My first introduction to"},{"speaker":"DENNIS CHOOKASZIAN","startTime":84.29,"endTime":87.62,"body":"the insurance industry"},{"speaker":"DENNIS CHOOKASZIAN","startTime":87.62,"endTime":91.25,"body":"on the technology"},{"speaker":"DENNIS CHOOKASZIAN","startTime":87.62,"endTime":91.25,"body":"side was in 1970"},{"speaker":"DENNIS CHOOKASZIAN","startTime":91.25,"endTime":96.08,"body":"when I was given a project to"},{"speaker":"DENNIS CHOOKASZIAN","startTime":91.25,"endTime":96.08,"body":"design and build a reinsurance"},{"speaker":"DENNIS CHOOKASZIAN","startTime":96.08,"endTime":99.29,"body":"system and an external sign"},{"speaker":"DENNIS CHOOKASZIAN","startTime":96.08,"endTime":99.29,"body":"system for Allstate Insurance."},{"speaker":"DENNIS CHOOKASZIAN","startTime":99.29,"endTime":102.47,"body":"But then after doing"},{"speaker":"DENNIS CHOOKASZIAN","startTime":99.29,"endTime":102.47,"body":"that, I went to CNA,"},{"speaker":"DENNIS CHOOKASZIAN","startTime":102.47,"endTime":106.58,"body":"and then I was with CNA"},{"speaker":"DENNIS CHOOKASZIAN","startTime":102.47,"endTime":106.58,"body":"for about 27 years or so--"},{"speaker":"DENNIS CHOOKASZIAN","startTime":106.58,"endTime":108.66,"body":"26 or 27 years."},{"speaker":"DENNIS CHOOKASZIAN","startTime":108.66,"endTime":111.05,"body":"And when I went"},{"speaker":"DENNIS CHOOKASZIAN","startTime":108.66,"endTime":111.05,"body":"to CNA, I went in"},{"speaker":"DENNIS CHOOKASZIAN","startTime":111.05,"endTime":113.69,"body":"as the chief financial"},{"speaker":"DENNIS CHOOKASZIAN","startTime":111.05,"endTime":113.69,"body":"officer, and then I"},{"speaker":"DENNIS CHOOKASZIAN","startTime":113.69,"endTime":115.8,"body":"picked up responsibility"},{"speaker":"DENNIS CHOOKASZIAN","startTime":113.69,"endTime":115.8,"body":"for computer systems."},{"speaker":"DENNIS CHOOKASZIAN","startTime":115.8,"endTime":119.33,"body":"So for 15 years, I was"},{"speaker":"DENNIS CHOOKASZIAN","startTime":115.8,"endTime":119.33,"body":"responsible for finance"},{"speaker":"DENNIS CHOOKASZIAN","startTime":119.33,"endTime":122.94,"body":"and accounting and also for"},{"speaker":"DENNIS CHOOKASZIAN","startTime":119.33,"endTime":122.94,"body":"the computer systems operation."},{"speaker":"CHRISTEN KELLEY","startTime":122.94,"endTime":126.68,"body":"So while Dennis"},{"speaker":"CHRISTEN KELLEY","startTime":122.94,"endTime":126.68,"body":"was there from the beginning,"},{"speaker":"CHRISTEN KELLEY","startTime":126.68,"endTime":132.0,"body":"our next clip is from one"},{"speaker":"CHRISTEN KELLEY","startTime":126.68,"endTime":132.0,"body":"of our insuretech founders."},{"speaker":"CHRISTEN KELLEY","startTime":132.0,"endTime":136.2,"body":"Let's find out how"},{"speaker":"CHRISTEN KELLEY","startTime":132.0,"endTime":136.2,"body":"Kabir got into insurance"},{"speaker":"CHRISTEN KELLEY","startTime":136.2,"endTime":140.995,"body":"and continues to be a major"},{"speaker":"CHRISTEN KELLEY","startTime":136.2,"endTime":140.995,"body":"player in the world of data."},{"speaker":"REID HOLZWORTH","startTime":140.995,"endTime":143.12,"body":"Can you"},{"speaker":"REID HOLZWORTH","startTime":140.995,"endTime":143.12,"body":"give us a little background"},{"speaker":"REID HOLZWORTH","startTime":143.12,"endTime":145.915,"body":"on how you got into insuretech"},{"speaker":"REID HOLZWORTH","startTime":143.12,"endTime":145.915,"body":"if you don't mind, Kabir?"},{"speaker":"KABIR SYED","startTime":145.915,"endTime":147.98,"body":"Sure."},{"speaker":"KABIR SYED","startTime":147.98,"endTime":152.66,"body":"Mine-- you know mine is an"},{"speaker":"KABIR SYED","startTime":147.98,"endTime":152.66,"body":"accidental journey and very"},{"speaker":"KABIR SYED","startTime":152.66,"endTime":155.21,"body":"good accidents along the way."},{"speaker":"KABIR SYED","startTime":155.21,"endTime":158.54,"body":"I got into insurance"},{"speaker":"KABIR SYED","startTime":155.21,"endTime":158.54,"body":"because that"},{"speaker":"KABIR SYED","startTime":158.54,"endTime":162.71,"body":"was the only company that would"},{"speaker":"KABIR SYED","startTime":158.54,"endTime":162.71,"body":"actually sponsor my green card."},{"speaker":"KABIR SYED","startTime":162.71,"endTime":164.55,"body":"That's how I got"},{"speaker":"KABIR SYED","startTime":162.71,"endTime":164.55,"body":"into first insurance."},{"speaker":"KABIR SYED","startTime":164.55,"endTime":171.06,"body":"So this was 27, 28 years"},{"speaker":"KABIR SYED","startTime":164.55,"endTime":171.06,"body":"back, and I got into research."},{"speaker":"KABIR SYED","startTime":171.06,"endTime":172.83,"body":"I love research and data."},{"speaker":"KABIR SYED","startTime":172.83,"endTime":174.6,"body":"So I'm not a programmer."},{"speaker":"KABIR SYED","startTime":174.6,"endTime":176.84,"body":"I'm not a technologist."},{"speaker":"KABIR SYED","startTime":176.84,"endTime":179.69,"body":"I love to look at data"},{"speaker":"KABIR SYED","startTime":176.84,"endTime":179.69,"body":"and say, how can I help?"},{"speaker":"KABIR SYED","startTime":179.69,"endTime":180.92,"body":"That kind of thing."},{"speaker":"KABIR SYED","startTime":180.92,"endTime":183.2,"body":"I'm more of a guy"},{"speaker":"KABIR SYED","startTime":180.92,"endTime":183.2,"body":"who wants to please."},{"speaker":"KABIR SYED","startTime":183.2,"endTime":186.68,"body":"That's how I build products."},{"speaker":"KABIR SYED","startTime":186.68,"endTime":191.09,"body":"So I got-- when I was"},{"speaker":"KABIR SYED","startTime":186.68,"endTime":191.09,"body":"doing that, I accidentally"},{"speaker":"KABIR SYED","startTime":191.09,"endTime":193.88,"body":"ran across-- when I was at"},{"speaker":"KABIR SYED","startTime":191.09,"endTime":193.88,"body":"in one of the sales meetings"},{"speaker":"KABIR SYED","startTime":193.88,"endTime":197.87,"body":"with this broker, I ran across"},{"speaker":"KABIR SYED","startTime":193.88,"endTime":197.87,"body":"and the way they were selling,"},{"speaker":"KABIR SYED","startTime":197.87,"endTime":200.0,"body":"and I'm like, well,"},{"speaker":"KABIR SYED","startTime":197.87,"endTime":200.0,"body":"this doesn't make sense."},{"speaker":"KABIR SYED","startTime":200.0,"endTime":202.17,"body":"Why can't we use technology?"},{"speaker":"KABIR SYED","startTime":202.17,"endTime":204.84,"body":"Because they were using yellow"},{"speaker":"KABIR SYED","startTime":202.17,"endTime":204.84,"body":"books to go after people."},{"speaker":"KABIR SYED","startTime":204.84,"endTime":206.76,"body":"And I was like a"},{"speaker":"KABIR SYED","startTime":204.84,"endTime":206.76,"body":"little bit shocked."},{"speaker":"KABIR SYED","startTime":206.76,"endTime":210.75,"body":"So when I came to"},{"speaker":"KABIR SYED","startTime":206.76,"endTime":210.75,"body":"America, I always"},{"speaker":"KABIR SYED","startTime":210.75,"endTime":213.54,"body":"thought that oh, it's going to"},{"speaker":"KABIR SYED","startTime":210.75,"endTime":213.54,"body":"be technologically advanced."},{"speaker":"KABIR SYED","startTime":213.54,"endTime":215.23,"body":"They're going to use"},{"speaker":"KABIR SYED","startTime":213.54,"endTime":215.23,"body":"the best computers."},{"speaker":"KABIR SYED","startTime":215.23,"endTime":217.313,"body":"But they were using yellow"},{"speaker":"KABIR SYED","startTime":215.23,"endTime":217.313,"body":"books in country clubs,"},{"speaker":"KABIR SYED","startTime":217.313,"endTime":219.28,"body":"and I'm like, well,"},{"speaker":"KABIR SYED","startTime":217.313,"endTime":219.28,"body":"this doesn't make sense."},{"speaker":"KABIR SYED","startTime":219.28,"endTime":221.8,"body":"So that's how I"},{"speaker":"KABIR SYED","startTime":219.28,"endTime":221.8,"body":"got into insurance."},{"speaker":"KABIR SYED","startTime":221.8,"endTime":223.44,"body":"And if you think back, right?"},{"speaker":"KABIR SYED","startTime":223.44,"endTime":225.57,"body":"Most of us get into"},{"speaker":"KABIR SYED","startTime":223.44,"endTime":225.57,"body":"insurance accidentally,"},{"speaker":"KABIR SYED","startTime":225.57,"endTime":228.78,"body":"because we don't grow up"},{"speaker":"KABIR SYED","startTime":225.57,"endTime":228.78,"body":"saying, I'd love to be a broker."},{"speaker":"KABIR SYED","startTime":228.78,"endTime":231.38,"body":"I'd love to be an"},{"speaker":"KABIR SYED","startTime":228.78,"endTime":231.38,"body":"insurance person."},{"speaker":"CHRISTEN KELLEY","startTime":231.38,"endTime":232.88,"body":"It's fun going back"},{"speaker":"CHRISTEN KELLEY","startTime":232.88,"endTime":234.65,"body":"and listening to some of these."},{"speaker":"CHRISTEN KELLEY","startTime":234.65,"endTime":236.24,"body":"Some almost two years old."},{"speaker":"CHRISTEN KELLEY","startTime":236.24,"endTime":239.45,"body":"But really listening to"},{"speaker":"CHRISTEN KELLEY","startTime":236.24,"endTime":239.45,"body":"how they got into insurance"},{"speaker":"CHRISTEN KELLEY","startTime":239.45,"endTime":243.36,"body":"and continue to have"},{"speaker":"CHRISTEN KELLEY","startTime":239.45,"endTime":243.36,"body":"a passion is great."},{"speaker":"CHRISTEN KELLEY","startTime":243.36,"endTime":249.302,"body":"Next up is one of"},{"speaker":"CHRISTEN KELLEY","startTime":243.36,"endTime":249.302,"body":"our OGs, David Rowe."},{"speaker":"REID HOLZWORTH","startTime":249.302,"endTime":251.71,"body":"So"},{"speaker":"REID HOLZWORTH","startTime":249.302,"endTime":251.71,"body":"for the listeners,"},{"speaker":"REID HOLZWORTH","startTime":251.71,"endTime":255.61,"body":"David, if you could start by"},{"speaker":"REID HOLZWORTH","startTime":251.71,"endTime":255.61,"body":"just telling people how you got"},{"speaker":"REID HOLZWORTH","startTime":255.61,"endTime":257.44,"body":"into the industry initially."},{"speaker":"REID HOLZWORTH","startTime":257.44,"endTime":259.509,"body":"Everybody has a"},{"speaker":"REID HOLZWORTH","startTime":257.44,"endTime":259.509,"body":"story around this."},{"speaker":"DAVID ROWE","startTime":259.509,"endTime":262.39,"body":"Well, this is"},{"speaker":"DAVID ROWE","startTime":259.509,"endTime":262.39,"body":"really a history type story."},{"speaker":"DAVID ROWE","startTime":262.39,"endTime":266.2,"body":"It was in 1978 when I had"},{"speaker":"DAVID ROWE","startTime":262.39,"endTime":266.2,"body":"left Texas Instruments,"},{"speaker":"DAVID ROWE","startTime":266.2,"endTime":269.56,"body":"and at TI I had been involved"},{"speaker":"DAVID ROWE","startTime":266.2,"endTime":269.56,"body":"with data exchange type"},{"speaker":"DAVID ROWE","startTime":269.56,"endTime":272.53,"body":"systems, and I went to work"},{"speaker":"DAVID ROWE","startTime":269.56,"endTime":272.53,"body":"for Commercial Union Insurance"},{"speaker":"DAVID ROWE","startTime":272.53,"endTime":273.25,"body":"company."},{"speaker":"DAVID ROWE","startTime":273.25,"endTime":276.28,"body":"And this was a time when all the"},{"speaker":"DAVID ROWE","startTime":273.25,"endTime":276.28,"body":"insurance carriers were really"},{"speaker":"DAVID ROWE","startTime":276.28,"endTime":278.95,"body":"trying to automate their"},{"speaker":"DAVID ROWE","startTime":276.28,"endTime":278.95,"body":"relationships with agents,"},{"speaker":"DAVID ROWE","startTime":278.95,"endTime":281.26,"body":"but the way they"},{"speaker":"DAVID ROWE","startTime":278.95,"endTime":281.26,"body":"did it, in the '70s,"},{"speaker":"DAVID ROWE","startTime":281.26,"endTime":284.41,"body":"was to extend the company"},{"speaker":"DAVID ROWE","startTime":281.26,"endTime":284.41,"body":"terminals into the agent's"},{"speaker":"DAVID ROWE","startTime":284.41,"endTime":289.69,"body":"office, which gave the agents,"},{"speaker":"DAVID ROWE","startTime":284.41,"endTime":289.69,"body":"CSRs, the problem of having"},{"speaker":"DAVID ROWE","startTime":289.69,"endTime":291.7,"body":"to deal with a different"},{"speaker":"DAVID ROWE","startTime":289.69,"endTime":291.7,"body":"type of terminal"},{"speaker":"DAVID ROWE","startTime":291.7,"endTime":294.79,"body":"for every one of the"},{"speaker":"DAVID ROWE","startTime":291.7,"endTime":294.79,"body":"carriers they had to support."},{"speaker":"DAVID ROWE","startTime":294.79,"endTime":297.25,"body":"Maybe they averaged 7 or 8"},{"speaker":"DAVID ROWE","startTime":294.79,"endTime":297.25,"body":"different kinds of terminals"},{"speaker":"DAVID ROWE","startTime":297.25,"endTime":300.77,"body":"in their office, that enough--"},{"speaker":"DAVID ROWE","startTime":297.25,"endTime":300.77,"body":"that was one kind of a problem."},{"speaker":"DAVID ROWE","startTime":300.77,"endTime":303.1,"body":"But at the same time,"},{"speaker":"DAVID ROWE","startTime":300.77,"endTime":303.1,"body":"the agents started"},{"speaker":"DAVID ROWE","startTime":303.1,"endTime":306.61,"body":"to use minicomputers to"},{"speaker":"DAVID ROWE","startTime":303.1,"endTime":306.61,"body":"automate their own policy"},{"speaker":"DAVID ROWE","startTime":306.61,"endTime":309.04,"body":"information, their own"},{"speaker":"DAVID ROWE","startTime":306.61,"endTime":309.04,"body":"customer information"},{"speaker":"DAVID ROWE","startTime":309.04,"endTime":311.87,"body":"for their own prospecting"},{"speaker":"DAVID ROWE","startTime":309.04,"endTime":311.87,"body":"and servicing needs,"},{"speaker":"DAVID ROWE","startTime":311.87,"endTime":314.24,"body":"which now created a"},{"speaker":"DAVID ROWE","startTime":311.87,"endTime":314.24,"body":"problem of not only"},{"speaker":"DAVID ROWE","startTime":314.24,"endTime":316.85,"body":"do I have to go from one"},{"speaker":"DAVID ROWE","startTime":314.24,"endTime":316.85,"body":"company terminal to another,"},{"speaker":"DAVID ROWE","startTime":316.85,"endTime":320.24,"body":"but I need that same data"},{"speaker":"DAVID ROWE","startTime":316.85,"endTime":320.24,"body":"stored in my own database,"},{"speaker":"DAVID ROWE","startTime":320.24,"endTime":322.91,"body":"in my own minicomputer"},{"speaker":"DAVID ROWE","startTime":320.24,"endTime":322.91,"body":"system at the same time"},{"speaker":"DAVID ROWE","startTime":322.91,"endTime":325.31,"body":"and, that was a"},{"speaker":"DAVID ROWE","startTime":322.91,"endTime":325.31,"body":"real frustration."},{"speaker":"DAVID ROWE","startTime":325.31,"endTime":327.62,"body":"When I joined at"},{"speaker":"DAVID ROWE","startTime":325.31,"endTime":327.62,"body":"Commercial Union,"},{"speaker":"DAVID ROWE","startTime":327.62,"endTime":331.16,"body":"another coincidence was that the"},{"speaker":"DAVID ROWE","startTime":327.62,"endTime":331.16,"body":"CEO was a former agent, Lawson"},{"speaker":"DAVID ROWE","startTime":331.16,"endTime":334.37,"body":"Swearingen, and he listened to"},{"speaker":"DAVID ROWE","startTime":331.16,"endTime":334.37,"body":"agents hear about this issue,"},{"speaker":"DAVID ROWE","startTime":334.37,"endTime":336.54,"body":"and he said we're going"},{"speaker":"DAVID ROWE","startTime":334.37,"endTime":336.54,"body":"to do something different."},{"speaker":"DAVID ROWE","startTime":336.54,"endTime":339.5,"body":"We're not going to extend"},{"speaker":"DAVID ROWE","startTime":336.54,"endTime":339.5,"body":"our company capabilities"},{"speaker":"DAVID ROWE","startTime":339.5,"endTime":341.54,"body":"into the agent's"},{"speaker":"DAVID ROWE","startTime":339.5,"endTime":341.54,"body":"office with terminals."},{"speaker":"DAVID ROWE","startTime":341.54,"endTime":345.44,"body":"We'll use the agent's own"},{"speaker":"DAVID ROWE","startTime":341.54,"endTime":345.44,"body":"system as a source to do that"},{"speaker":"DAVID ROWE","startTime":345.44,"endTime":347.9,"body":"and create a single"},{"speaker":"DAVID ROWE","startTime":345.44,"endTime":347.9,"body":"entry multi company--"},{"speaker":"DAVID ROWE","startTime":347.9,"endTime":350.36,"body":"that's where the"},{"speaker":"DAVID ROWE","startTime":347.9,"endTime":350.36,"body":"word CMC came about--"},{"speaker":"DAVID ROWE","startTime":350.36,"endTime":354.5,"body":"capability so that agents"},{"speaker":"DAVID ROWE","startTime":350.36,"endTime":354.5,"body":"could with one terminal"},{"speaker":"DAVID ROWE","startTime":354.5,"endTime":357.29,"body":"go to many different companies"},{"speaker":"DAVID ROWE","startTime":354.5,"endTime":357.29,"body":"with their transactions."},{"speaker":"DAVID ROWE","startTime":357.29,"endTime":361.07,"body":"And so my kind of"},{"speaker":"DAVID ROWE","startTime":357.29,"endTime":361.07,"body":"focus was to not"},{"speaker":"DAVID ROWE","startTime":361.07,"endTime":363.71,"body":"work on the inside of the"},{"speaker":"DAVID ROWE","startTime":361.07,"endTime":363.71,"body":"insurance company, but to work"},{"speaker":"DAVID ROWE","startTime":363.71,"endTime":366.89,"body":"outward with the vendors which"},{"speaker":"DAVID ROWE","startTime":363.71,"endTime":366.89,"body":"led me to meet a guy who--"},{"speaker":"DAVID ROWE","startTime":366.89,"endTime":368.39,"body":"I'll talk about a"},{"speaker":"DAVID ROWE","startTime":366.89,"endTime":368.39,"body":"little bit later--"},{"speaker":"DAVID ROWE","startTime":368.39,"endTime":371.48,"body":"was one of the great"},{"speaker":"DAVID ROWE","startTime":368.39,"endTime":371.48,"body":"contributors to the agency"},{"speaker":"DAVID ROWE","startTime":371.48,"endTime":372.8,"body":"automation arena."},{"speaker":"DAVID ROWE","startTime":372.8,"endTime":375.126,"body":"Rob Thompson from Redshaw."},{"speaker":"CHRISTEN KELLEY","startTime":375.126,"endTime":377.79,"body":"Our"},{"speaker":"CHRISTEN KELLEY","startTime":375.126,"endTime":377.79,"body":"next clip takes us"},{"speaker":"CHRISTEN KELLEY","startTime":377.79,"endTime":383.46,"body":"to one of the major hubs in"},{"speaker":"CHRISTEN KELLEY","startTime":377.79,"endTime":383.46,"body":"insurance, Columbus, Ohio."},{"speaker":"REID HOLZWORTH","startTime":383.46,"endTime":386.97,"body":"Tell me, it's"},{"speaker":"REID HOLZWORTH","startTime":383.46,"endTime":386.97,"body":"kind of funny, Columbus, Ohio,"},{"speaker":"REID HOLZWORTH","startTime":386.97,"endTime":388.53,"body":"a lot of insurance there."},{"speaker":"REID HOLZWORTH","startTime":388.53,"endTime":390.33,"body":"A lot of insure tech there."},{"speaker":"REID HOLZWORTH","startTime":390.33,"endTime":394.59,"body":"Thanks to you, big"},{"speaker":"REID HOLZWORTH","startTime":390.33,"endTime":394.59,"body":"part of it, right?"},{"speaker":"REID HOLZWORTH","startTime":394.59,"endTime":397.68,"body":"Tell me, how did you get in"},{"speaker":"REID HOLZWORTH","startTime":394.59,"endTime":397.68,"body":"to insurance and insurance"},{"speaker":"REID HOLZWORTH","startTime":397.68,"endTime":399.915,"body":"technology?"},{"speaker":"ILYA BODNER","startTime":399.915,"endTime":402.0,"body":"Yeah, I'm"},{"speaker":"ILYA BODNER","startTime":399.915,"endTime":402.0,"body":"sure a lot of people"},{"speaker":"ILYA BODNER","startTime":402.0,"endTime":402.82,"body":"can relate to this."},{"speaker":"ILYA BODNER","startTime":402.82,"endTime":404.32,"body":"I didn't like go"},{"speaker":"ILYA BODNER","startTime":402.82,"endTime":404.32,"body":"out looking for it."},{"speaker":"ILYA BODNER","startTime":404.32,"endTime":408.9,"body":"It sort of found me and kept"},{"speaker":"ILYA BODNER","startTime":404.32,"endTime":408.9,"body":"sucking me right back in."},{"speaker":"ILYA BODNER","startTime":408.9,"endTime":412.72,"body":"I really wanted to"},{"speaker":"ILYA BODNER","startTime":408.9,"endTime":412.72,"body":"live the American dream"},{"speaker":"ILYA BODNER","startTime":412.72,"endTime":416.91,"body":"and be my own business owner,"},{"speaker":"ILYA BODNER","startTime":412.72,"endTime":416.91,"body":"be my own boss and everyone"},{"speaker":"ILYA BODNER","startTime":416.91,"endTime":421.83,"body":"I looked around, all the male"},{"speaker":"ILYA BODNER","startTime":416.91,"endTime":421.83,"body":"and female leaders that I"},{"speaker":"ILYA BODNER","startTime":421.83,"endTime":423.59,"body":"looked up to were"},{"speaker":"ILYA BODNER","startTime":421.83,"endTime":423.59,"body":"in some way, shape,"},{"speaker":"ILYA 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running"},{"speaker":"ILYA BODNER","startTime":474.97,"endTime":476.975,"body":"a promotion, 55% commission--"},{"speaker":"REID HOLZWORTH","startTime":476.975,"endTime":477.85,"body":"What?"},{"speaker":"ILYA BODNER","startTime":477.85,"endTime":479.02,"body":"--for"},{"speaker":"ILYA BODNER","startTime":477.85,"endTime":479.02,"body":"anything you sell."},{"speaker":"ILYA BODNER","startTime":479.02,"endTime":480.79,"body":"Yeah, that's how"},{"speaker":"ILYA BODNER","startTime":479.02,"endTime":480.79,"body":"they lure you in."},{"speaker":"ILYA BODNER","startTime":480.79,"endTime":484.06,"body":"And I'm a good salesman"},{"speaker":"ILYA BODNER","startTime":480.79,"endTime":484.06,"body":"is what I figured out"},{"speaker":"ILYA BODNER","startTime":484.06,"endTime":485.74,"body":"through that process."},{"speaker":"ILYA BODNER","startTime":485.74,"endTime":488.29,"body":"I'm also not that bad"},{"speaker":"ILYA BODNER","startTime":485.74,"endTime":488.29,"body":"at problem solving"},{"speaker":"ILYA BODNER","startTime":488.29,"endTime":489.76,"body":"when it comes to technology."},{"speaker":"ILYA BODNER","startTime":489.76,"endTime":492.82,"body":"And when you have to"},{"speaker":"ILYA BODNER","startTime":489.76,"endTime":492.82,"body":"look a person in the eye"},{"speaker":"ILYA BODNER","startTime":492.82,"endTime":495.37,"body":"and explain to him"},{"speaker":"ILYA BODNER","startTime":492.82,"endTime":495.37,"body":"or her why there's"},{"speaker":"ILYA BODNER","startTime":495.37,"endTime":499.27,"body":"this five rounds of"},{"speaker":"ILYA BODNER","startTime":495.37,"endTime":499.27,"body":"paperwork, and this tedious"},{"speaker":"ILYA BODNER","startTime":499.27,"endTime":503.65,"body":"process of filling and"},{"speaker":"ILYA BODNER","startTime":499.27,"endTime":503.65,"body":"signing and all that jazz,"},{"speaker":"ILYA BODNER","startTime":503.65,"endTime":505.27,"body":"you're thinking"},{"speaker":"ILYA 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it--"},{"speaker":"CHRISTEN KELLEY","startTime":521.184,"endTime":522.909,"body":"Well, Ilya always"},{"speaker":"CHRISTEN KELLEY","startTime":522.909,"endTime":525.46,"body":"knew he'd somehow"},{"speaker":"CHRISTEN KELLEY","startTime":522.909,"endTime":525.46,"body":"end up in insurance."},{"speaker":"CHRISTEN KELLEY","startTime":525.46,"endTime":530.25,"body":"Our next guest started very far"},{"speaker":"CHRISTEN KELLEY","startTime":525.46,"endTime":530.25,"body":"from the insurance industry."},{"speaker":"REID HOLZWORTH","startTime":530.25,"endTime":532.72,"body":"So tell us--"},{"speaker":"REID HOLZWORTH","startTime":532.72,"endTime":534.4,"body":"and actually, I"},{"speaker":"REID HOLZWORTH","startTime":532.72,"endTime":534.4,"body":"don't really know."},{"speaker":"REID HOLZWORTH","startTime":534.4,"endTime":537.19,"body":"I kind of know this,"},{"speaker":"REID HOLZWORTH","startTime":534.4,"endTime":537.19,"body":"but how did you actually"},{"speaker":"REID HOLZWORTH","startTime":537.19,"endTime":538.24,"body":"get into insurance?"},{"speaker":"JIM HACKBARTH","startTime":538.24,"endTime":540.79,"body":"Oh,"},{"speaker":"JIM HACKBARTH","startTime":538.24,"endTime":540.79,"body":"probably like-- yeah,"},{"speaker":"JIM HACKBARTH","startTime":540.79,"endTime":542.23,"body":"probably like most people--"},{"speaker":"JIM HACKBARTH","startTime":542.23,"endTime":543.56,"body":"by accident."},{"speaker":"JIM HACKBARTH","startTime":543.56,"endTime":546.73,"body":"It was not on purpose."},{"speaker":"JIM HACKBARTH","startTime":546.73,"endTime":549.49,"body":"My first two years of college."},{"speaker":"JIM HACKBARTH","startTime":549.49,"endTime":552.94,"body":"In undergrad, I was"},{"speaker":"JIM HACKBARTH","startTime":549.49,"endTime":552.94,"body":"a Phys Ed major."},{"speaker":"JIM HACKBARTH","startTime":552.94,"endTime":556.12,"body":"I aspired to be a high"},{"speaker":"JIM HACKBARTH","startTime":552.94,"endTime":556.12,"body":"school football coach."},{"speaker":"JIM HACKBARTH","startTime":556.12,"endTime":558.62,"body":"That's what I wanted to do."},{"speaker":"JIM HACKBARTH","startTime":558.62,"endTime":561.04,"body":"There was a unexpected"},{"speaker":"JIM HACKBARTH","startTime":558.62,"endTime":561.04,"body":"death in the family,"},{"speaker":"JIM HACKBARTH","startTime":561.04,"endTime":563.08,"body":"and I moved home"},{"speaker":"JIM HACKBARTH","startTime":561.04,"endTime":563.08,"body":"to Columbus, which"},{"speaker":"JIM HACKBARTH","startTime":563.08,"endTime":567.19,"body":"is where I was born and raised,"},{"speaker":"JIM HACKBARTH","startTime":563.08,"endTime":567.19,"body":"finished up at Ohio State."},{"speaker":"JIM HACKBARTH","startTime":567.19,"endTime":569.278,"body":"And it was my father"},{"speaker":"JIM HACKBARTH","startTime":567.19,"endTime":569.278,"body":"that had passed away."},{"speaker":"JIM HACKBARTH","startTime":569.278,"endTime":571.57,"body":"And one of the things that"},{"speaker":"JIM HACKBARTH","startTime":569.278,"endTime":571.57,"body":"he said to me a couple hours"},{"speaker":"JIM HACKBARTH","startTime":571.57,"endTime":574.692,"body":"before he passed unexpectedly"},{"speaker":"JIM HACKBARTH","startTime":571.57,"endTime":574.692,"body":"is that listen, do me"},{"speaker":"JIM HACKBARTH","startTime":574.692,"endTime":576.4,"body":"a favor and just take"},{"speaker":"JIM HACKBARTH","startTime":574.692,"endTime":576.4,"body":"one business course"},{"speaker":"JIM HACKBARTH","startTime":576.4,"endTime":578.83,"body":"because if this high school"},{"speaker":"JIM HACKBARTH","startTime":576.4,"endTime":578.83,"body":"football coach stuff doesn't"},{"speaker":"JIM HACKBARTH","startTime":578.83,"endTime":580.69,"body":"work out for you,"},{"speaker":"JIM HACKBARTH","startTime":578.83,"endTime":580.69,"body":"you're probably"},{"speaker":"JIM HACKBARTH","startTime":580.69,"endTime":582.897,"body":"going to be a sales guy"},{"speaker":"JIM HACKBARTH","startTime":580.69,"endTime":582.897,"body":"of some type or another,"},{"speaker":"JIM HACKBARTH","startTime":582.897,"endTime":584.23,"body":"but just take a business course."},{"speaker":"JIM HACKBARTH","startTime":584.23,"endTime":586.75,"body":"And he-- he at the"},{"speaker":"JIM HACKBARTH","startTime":584.23,"endTime":586.75,"body":"time was head of claims"},{"speaker":"JIM HACKBARTH","startTime":586.75,"endTime":589.07,"body":"of a Midwest insurance company."},{"speaker":"JIM HACKBARTH","startTime":589.07,"endTime":593.18,"body":"And if you've been exposed to"},{"speaker":"JIM HACKBARTH","startTime":589.07,"endTime":593.18,"body":"people that come out of claims,"},{"speaker":"JIM HACKBARTH","startTime":593.18,"endTime":595.15,"body":"usually the first answer is no."},{"speaker":"JIM HACKBARTH","startTime":595.15,"endTime":597.53,"body":"No, you can't have a motorcycle."},{"speaker":"JIM HACKBARTH","startTime":597.53,"endTime":599.66,"body":"No, you can't jump"},{"speaker":"JIM HACKBARTH","startTime":597.53,"endTime":599.66,"body":"out of airplanes."},{"speaker":"JIM HACKBARTH","startTime":599.66,"endTime":600.74,"body":"No, you can't do this."},{"speaker":"JIM HACKBARTH","startTime":600.74,"endTime":602.81,"body":"So my first exposure"},{"speaker":"JIM HACKBARTH","startTime":600.74,"endTime":602.81,"body":"to insurance"},{"speaker":"JIM HACKBARTH","startTime":602.81,"endTime":605.81,"body":"was like it begins with"},{"speaker":"JIM HACKBARTH","startTime":602.81,"endTime":605.81,"body":"no, so I had no desire"},{"speaker":"JIM HACKBARTH","startTime":605.81,"endTime":606.84,"body":"to be in insurance."},{"speaker":"JIM HACKBARTH","startTime":606.84,"endTime":609.2,"body":"So the first-- the"},{"speaker":"JIM HACKBARTH","startTime":606.84,"endTime":609.2,"body":"only business--"},{"speaker":"JIM HACKBARTH","startTime":609.2,"endTime":612.41,"body":"my first business course that I"},{"speaker":"JIM 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HOLZWORTH","startTime":627.452,"endTime":628.41,"body":"Really?"},{"speaker":"JIM HACKBARTH","startTime":628.41,"endTime":630.42,"body":"And the--"},{"speaker":"JIM HACKBARTH","startTime":630.42,"endTime":632.27,"body":"well, no, no, because"},{"speaker":"JIM HACKBARTH","startTime":630.42,"endTime":632.27,"body":"I understood it."},{"speaker":"JIM HACKBARTH","startTime":632.27,"endTime":634.25,"body":"And all of a sudden,"},{"speaker":"JIM HACKBARTH","startTime":632.27,"endTime":634.25,"body":"life became serious."},{"speaker":"JIM HACKBARTH","startTime":634.25,"endTime":637.31,"body":"And so I really"},{"speaker":"JIM HACKBARTH","startTime":634.25,"endTime":637.31,"body":"studied, understood it."},{"speaker":"JIM HACKBARTH","startTime":637.31,"endTime":638.96,"body":"I mean, all the"},{"speaker":"JIM HACKBARTH","startTime":637.31,"endTime":638.96,"body":"words I understood it"},{"speaker":"JIM HACKBARTH","startTime":638.96,"endTime":642.41,"body":"because it was talked about"},{"speaker":"JIM HACKBARTH","startTime":638.96,"endTime":642.41,"body":"around the dinner table growing"},{"speaker":"JIM HACKBARTH","startTime":642.41,"endTime":643.37,"body":"up as a kid."},{"speaker":"JIM HACKBARTH","startTime":643.37,"endTime":646.58,"body":"And the professor,"},{"speaker":"JIM HACKBARTH","startTime":643.37,"endTime":646.58,"body":"I'll never forget it,"},{"speaker":"JIM HACKBARTH","startTime":646.58,"endTime":647.93,"body":"his name was Dr. Bickelhaupt."},{"speaker":"JIM HACKBARTH","startTime":647.93,"endTime":652.01,"body":"He had written several books"},{"speaker":"JIM HACKBARTH","startTime":647.93,"endTime":652.01,"body":"that were CPCU type books."},{"speaker":"JIM HACKBARTH","startTime":652.01,"endTime":654.44,"body":"He came up to me and said--"},{"speaker":"JIM HACKBARTH","startTime":652.01,"endTime":654.44,"body":"at the end of the quarter."},{"speaker":"JIM HACKBARTH","startTime":654.44,"endTime":658.13,"body":"This is before most"},{"speaker":"JIM HACKBARTH","startTime":654.44,"endTime":658.13,"body":"colleges moved to semesters."},{"speaker":"JIM HACKBARTH","startTime":658.13,"endTime":659.93,"body":"And he said, have"},{"speaker":"JIM HACKBARTH","startTime":658.13,"endTime":659.93,"body":"you ever thought"},{"speaker":"JIM HACKBARTH","startTime":659.93,"endTime":662.66,"body":"about changing your"},{"speaker":"JIM HACKBARTH","startTime":659.93,"endTime":662.66,"body":"major to insurance?"},{"speaker":"JIM HACKBARTH","startTime":662.66,"endTime":664.68,"body":"And I said, absolutely not."},{"speaker":"JIM HACKBARTH","startTime":664.68,"endTime":665.87,"body":"I have no desire."},{"speaker":"JIM HACKBARTH","startTime":665.87,"endTime":668.03,"body":"And then he said something"},{"speaker":"JIM HACKBARTH","startTime":665.87,"endTime":668.03,"body":"that changed my mind."},{"speaker":"JIM HACKBARTH","startTime":668.03,"endTime":670.7,"body":"He says, well, there's"},{"speaker":"JIM HACKBARTH","startTime":668.03,"endTime":670.7,"body":"a scholarship fund"},{"speaker":"JIM HACKBARTH","startTime":670.7,"endTime":673.37,"body":"called the Griffith"},{"speaker":"JIM HACKBARTH","startTime":670.7,"endTime":673.37,"body":"Insurance Foundation,"},{"speaker":"JIM HACKBARTH","startTime":673.37,"endTime":675.44,"body":"and they're giving"},{"speaker":"JIM HACKBARTH","startTime":673.37,"endTime":675.44,"body":"scholarships out"},{"speaker":"JIM HACKBARTH","startTime":675.44,"endTime":678.2,"body":"to people that have a desire"},{"speaker":"JIM HACKBARTH","startTime":675.44,"endTime":678.2,"body":"to major in insurance."},{"speaker":"JIM HACKBARTH","startTime":678.2,"endTime":680.06,"body":"And I said, you"},{"speaker":"JIM HACKBARTH","startTime":678.2,"endTime":680.06,"body":"know something, I"},{"speaker":"JIM HACKBARTH","startTime":680.06,"endTime":682.37,"body":"think that sounds good,"},{"speaker":"JIM HACKBARTH","startTime":680.06,"endTime":682.37,"body":"because I had no money,"},{"speaker":"JIM HACKBARTH","startTime":682.37,"endTime":684.44,"body":"and I was working"},{"speaker":"JIM HACKBARTH","startTime":682.37,"endTime":684.44,"body":"three part time jobs."},{"speaker":"JIM HACKBARTH","startTime":684.44,"endTime":687.286,"body":"And I said I'm in."},{"speaker":"CHRISTEN KELLEY","startTime":687.286,"endTime":689.76,"body":"I think one"},{"speaker":"CHRISTEN KELLEY","startTime":687.286,"endTime":689.76,"body":"of my favorite parts about Jim"},{"speaker":"CHRISTEN KELLEY","startTime":689.76,"endTime":696.36,"body":"was how he connected coaching"},{"speaker":"CHRISTEN KELLEY","startTime":689.76,"endTime":696.36,"body":"into his career in insurance."},{"speaker":"CHRISTEN KELLEY","startTime":696.36,"endTime":698.88,"body":"Well, our next two"},{"speaker":"CHRISTEN KELLEY","startTime":696.36,"endTime":698.88,"body":"guests, seemingly"},{"speaker":"CHRISTEN KELLEY","startTime":698.88,"endTime":702.0,"body":"like many people that"},{"speaker":"CHRISTEN KELLEY","startTime":698.88,"endTime":702.0,"body":"have been on the podcast,"},{"speaker":"CHRISTEN KELLEY","startTime":702.0,"endTime":705.03,"body":"accidentally fell"},{"speaker":"CHRISTEN KELLEY","startTime":702.0,"endTime":705.03,"body":"into insurance."},{"speaker":"REID HOLZWORTH","startTime":705.03,"endTime":707.07,"body":"So"},{"speaker":"REID HOLZWORTH","startTime":705.03,"endTime":707.07,"body":"let's get after it."},{"speaker":"REID HOLZWORTH","startTime":707.07,"endTime":708.98,"body":"So we'll start with you, Alan."},{"speaker":"REID HOLZWORTH","startTime":708.98,"endTime":711.712,"body":"How did you get into insurance"},{"speaker":"REID HOLZWORTH","startTime":708.98,"endTime":711.712,"body":"and insurance technology?"},{"speaker":"REID HOLZWORTH","startTime":711.712,"endTime":713.42,"body":"What brought you to"},{"speaker":"REID HOLZWORTH","startTime":711.712,"endTime":713.42,"body":"this wonderful world?"},{"speaker":"ALLAN EGBERT","startTime":716.175,"endTime":720.53,"body":"For me, it"},{"speaker":"ALLAN EGBERT","startTime":716.175,"endTime":720.53,"body":"was, sort of, accidental."},{"speaker":"ALLAN EGBERT","startTime":720.53,"endTime":722.27,"body":"I was thinking about"},{"speaker":"ALLAN EGBERT","startTime":720.53,"endTime":722.27,"body":"this, this morning."},{"speaker":"ALLAN EGBERT","startTime":722.27,"endTime":728.88,"body":"I was working a consulting"},{"speaker":"ALLAN EGBERT","startTime":722.27,"endTime":728.88,"body":"gig and was about to go on--"},{"speaker":"ALLAN EGBERT","startTime":728.88,"endTime":730.53,"body":"seriously, take a vacation."},{"speaker":"ALLAN EGBERT","startTime":730.53,"endTime":734.19,"body":"And somebody called me and"},{"speaker":"ALLAN EGBERT","startTime":730.53,"endTime":734.19,"body":"said, hey, we're doing this--"},{"speaker":"ALLAN EGBERT","startTime":734.19,"endTime":737.28,"body":"we're doing this POC for--"},{"speaker":"ALLAN EGBERT","startTime":737.28,"endTime":739.02,"body":"I won't mention"},{"speaker":"ALLAN EGBERT","startTime":737.28,"endTime":739.02,"body":"the carrier's name."},{"speaker":"ALLAN EGBERT","startTime":739.02,"endTime":743.34,"body":"We're doing this POC for this"},{"speaker":"ALLAN EGBERT","startTime":739.02,"endTime":743.34,"body":"carrier on the West Coast"},{"speaker":"ALLAN EGBERT","startTime":743.34,"endTime":745.41,"body":"and can you help out."},{"speaker":"ALLAN EGBERT","startTime":745.41,"endTime":747.162,"body":"And it was like--"},{"speaker":"ALLAN EGBERT","startTime":747.162,"endTime":748.62,"body":"it's supposed to"},{"speaker":"ALLAN EGBERT","startTime":747.162,"endTime":748.62,"body":"be like a two week"},{"speaker":"ALLAN EGBERT","startTime":748.62,"endTime":752.94,"body":"gig that ultimately led"},{"speaker":"ALLAN EGBERT","startTime":748.62,"endTime":752.94,"body":"to a series of steps"},{"speaker":"ALLAN EGBERT","startTime":752.94,"endTime":754.56,"body":"that brought us--"},{"speaker":"ALLAN EGBERT","startTime":754.56,"endTime":757.14,"body":"has me here today"},{"speaker":"ALLAN EGBERT","startTime":754.56,"endTime":757.14,"body":"talking with you guys."},{"speaker":"ALLAN EGBERT","startTime":757.14,"endTime":762.36,"body":"So-- and it was"},{"speaker":"ALLAN EGBERT","startTime":757.14,"endTime":762.36,"body":"agent portal, rating,"},{"speaker":"ALLAN EGBERT","startTime":762.36,"endTime":765.06,"body":"submission, underwriting rules."},{"speaker":"ALLAN EGBERT","startTime":765.06,"endTime":769.93,"body":"It's like 16, 17 years ago,"},{"speaker":"ALLAN EGBERT","startTime":765.06,"endTime":769.93,"body":"I think is the exact number"},{"speaker":"ALLAN EGBERT","startTime":769.93,"endTime":771.93,"body":"and it's like-- and I was"},{"speaker":"ALLAN EGBERT","startTime":769.93,"endTime":771.93,"body":"thinking this morning,"},{"speaker":"ALLAN EGBERT","startTime":771.93,"endTime":774.87,"body":"it's like wow, it's sort of like"},{"speaker":"ALLAN EGBERT","startTime":771.93,"endTime":774.87,"body":"some of the same stuff where"},{"speaker":"ALLAN EGBERT","startTime":774.87,"endTime":778.27,"body":"people are still"},{"speaker":"ALLAN EGBERT","startTime":774.87,"endTime":778.27,"body":"wrestling with today so--"},{"speaker":"ALLAN EGBERT","startTime":778.27,"endTime":779.955,"body":"and that was for Agency Port."},{"speaker":"ALLAN EGBERT","startTime":779.955,"endTime":781.83,"body":"I mean, that's how I"},{"speaker":"ALLAN EGBERT","startTime":779.955,"endTime":781.83,"body":"wound up at Agency Port."},{"speaker":"REID HOLZWORTH","startTime":781.83,"endTime":782.52,"body":"Oh, no kidding."},{"speaker":"REID HOLZWORTH","startTime":782.52,"endTime":783.62,"body":"So that was--"},{"speaker":"ALLAN EGBERT","startTime":783.62,"endTime":785.04,"body":"It was for them."},{"speaker":"ALLAN EGBERT","startTime":785.04,"endTime":787.8,"body":"It was for them probably"},{"speaker":"ALLAN EGBERT","startTime":785.04,"endTime":787.8,"body":"because Mike Albert knew better"},{"speaker":"ALLAN EGBERT","startTime":787.8,"endTime":789.358,"body":"than to get involved"},{"speaker":"ALLAN EGBERT","startTime":787.8,"endTime":789.358,"body":"with that POC,"},{"speaker":"ALLAN EGBERT","startTime":789.358,"endTime":791.025,"body":"so they went outside"},{"speaker":"ALLAN EGBERT","startTime":789.358,"endTime":791.025,"body":"to get contractors."},{"speaker":"MIKE ALBERT","startTime":791.025,"endTime":792.24,"body":"No doubt it."},{"speaker":"MIKE ALBERT","startTime":792.24,"endTime":793.277,"body":"That was for suckers."},{"speaker":"ALLAN EGBERT","startTime":793.277,"endTime":794.11,"body":"Yeah--"},{"speaker":"REID HOLZWORTH","startTime":794.11,"endTime":798.39,"body":"For context,"},{"speaker":"REID HOLZWORTH","startTime":794.11,"endTime":798.39,"body":"for the listeners, Agency Port."},{"speaker":"REID HOLZWORTH","startTime":798.39,"endTime":801.15,"body":"Because the brand isn't"},{"speaker":"REID HOLZWORTH","startTime":798.39,"endTime":801.15,"body":"really there anymore, right?"},{"speaker":"REID HOLZWORTH","startTime":801.15,"endTime":803.14,"body":"It hasn't been there"},{"speaker":"REID HOLZWORTH","startTime":801.15,"endTime":803.14,"body":"for quite a while."},{"speaker":"REID HOLZWORTH","startTime":803.14,"endTime":806.038,"body":"We all know it, but like for"},{"speaker":"REID HOLZWORTH","startTime":803.14,"endTime":806.038,"body":"the audience, whose Agenct Port?"},{"speaker":"REID HOLZWORTH","startTime":806.038,"endTime":807.33,"body":"What happened with Agency Port?"},{"speaker":"MIKE ALBERT","startTime":807.33,"endTime":809.5,"body":"Great--"},{"speaker":"MIKE ALBERT","startTime":807.33,"endTime":809.5,"body":"great company."},{"speaker":"MIKE ALBERT","startTime":809.5,"endTime":811.81,"body":"Original insuretech as it were."},{"speaker":"MIKE ALBERT","startTime":811.81,"endTime":814.09,"body":"Founded by three guys--"},{"speaker":"MIKE ALBERT","startTime":814.09,"endTime":817.12,"body":"Steve Houck, Eric Harden and"},{"speaker":"MIKE ALBERT","startTime":814.09,"endTime":817.12,"body":"this other guy Adam Black."},{"speaker":"MIKE ALBERT","startTime":817.12,"endTime":818.41,"body":"Awesome dudes."},{"speaker":"MIKE ALBERT","startTime":818.41,"endTime":821.59,"body":"Adam had an insurance"},{"speaker":"MIKE ALBERT","startTime":818.41,"endTime":821.59,"body":"agency and knew"},{"speaker":"MIKE ALBERT","startTime":821.59,"endTime":823.99,"body":"about the problems of the"},{"speaker":"MIKE ALBERT","startTime":821.59,"endTime":823.99,"body":"space and the three of them"},{"speaker":"MIKE ALBERT","startTime":823.99,"endTime":826.42,"body":"went after it and did"},{"speaker":"MIKE ALBERT","startTime":823.99,"endTime":826.42,"body":"some really cool stuff."},{"speaker":"MIKE ALBERT","startTime":826.42,"endTime":830.05,"body":"I think for both Alan"},{"speaker":"MIKE ALBERT","startTime":826.42,"endTime":830.05,"body":"and I, we learned a ton"},{"speaker":"MIKE ALBERT","startTime":830.05,"endTime":832.81,"body":"as part of that"},{"speaker":"MIKE ALBERT","startTime":830.05,"endTime":832.81,"body":"journey about business,"},{"speaker":"MIKE ALBERT","startTime":832.81,"endTime":834.52,"body":"about insurance,"},{"speaker":"MIKE ALBERT","startTime":832.81,"endTime":834.52,"body":"about technology,"},{"speaker":"MIKE ALBERT","startTime":834.52,"endTime":835.55,"body":"about this whole thing."},{"speaker":"MIKE ALBERT","startTime":835.55,"endTime":838.78,"body":"And honestly, it was like"},{"speaker":"MIKE ALBERT","startTime":835.55,"endTime":838.78,"body":"it was like the School"},{"speaker":"MIKE ALBERT","startTime":838.78,"endTime":840.37,"body":"of Hard Knocks for us--"},{"speaker":"MIKE ALBERT","startTime":840.37,"endTime":842.26,"body":"tough projects,"},{"speaker":"MIKE ALBERT","startTime":840.37,"endTime":842.26,"body":"lots of projects,"},{"speaker":"MIKE ALBERT","startTime":842.26,"endTime":846.43,"body":"lots of depth in connecting"},{"speaker":"MIKE ALBERT","startTime":842.26,"endTime":846.43,"body":"carriers and agents."},{"speaker":"MIKE ALBERT","startTime":846.43,"endTime":849.94,"body":"Agency Port for was a"},{"speaker":"MIKE ALBERT","startTime":846.43,"endTime":849.94,"body":"company like Ivan's, really"},{"speaker":"MIKE ALBERT","startTime":849.94,"endTime":853.57,"body":"focused on this world in"},{"speaker":"MIKE ALBERT","startTime":849.94,"endTime":853.57,"body":"between carriers and agents."},{"speaker":"MIKE ALBERT","startTime":853.57,"endTime":856.27,"body":"So it's like an incredibly"},{"speaker":"MIKE ALBERT","startTime":853.57,"endTime":856.27,"body":"nichey, space but man,"},{"speaker":"MIKE ALBERT","startTime":856.27,"endTime":858.4,"body":"we've been in it"},{"speaker":"MIKE ALBERT","startTime":856.27,"endTime":858.4,"body":"for a long time now."},{"speaker":"MIKE ALBERT","startTime":858.4,"endTime":859.84,"body":"So anyway, great company."},{"speaker":"MIKE ALBERT","startTime":859.84,"endTime":863.05,"body":"Very much a startup"},{"speaker":"MIKE ALBERT","startTime":859.84,"endTime":863.05,"body":"feel for us early,"},{"speaker":"MIKE ALBERT","startTime":863.05,"endTime":865.48,"body":"and we both worked there"},{"speaker":"MIKE ALBERT","startTime":863.05,"endTime":865.48,"body":"for a very long time"},{"speaker":"MIKE ALBERT","startTime":865.48,"endTime":868.09,"body":"until it got bought"},{"speaker":"MIKE ALBERT","startTime":865.48,"endTime":868.09,"body":"and sold a couple times"},{"speaker":"MIKE ALBERT","startTime":868.09,"endTime":870.808,"body":"and decided we wanted to"},{"speaker":"MIKE ALBERT","startTime":868.09,"endTime":870.808,"body":"go out and start anew."},{"speaker":"MIKE ALBERT","startTime":870.808,"endTime":872.35,"body":"They're part of Duck"},{"speaker":"MIKE ALBERT","startTime":870.808,"endTime":872.35,"body":"Creek right now."},{"speaker":"MIKE ALBERT","startTime":872.35,"endTime":873.758,"body":"Still a good company."},{"speaker":"MIKE ALBERT","startTime":873.758,"endTime":875.05,"body":"The products are still ticking."},{"speaker":"MIKE ALBERT","startTime":875.05,"endTime":876.94,"body":"A lot of our friends"},{"speaker":"MIKE ALBERT","startTime":875.05,"endTime":876.94,"body":"are still there."},{"speaker":"MIKE ALBERT","startTime":876.94,"endTime":879.46,"body":"Others have gone on,"},{"speaker":"MIKE ALBERT","startTime":876.94,"endTime":879.46,"body":"started other businesses."},{"speaker":"MIKE ALBERT","startTime":879.46,"endTime":882.55,"body":"It's like-- you always"},{"speaker":"MIKE ALBERT","startTime":879.46,"endTime":882.55,"body":"hear about the PayPal mafia"},{"speaker":"MIKE ALBERT","startTime":882.55,"endTime":883.71,"body":"and the technology world."},{"speaker":"MIKE ALBERT","startTime":883.71,"endTime":885.46,"body":"Elon and these other"},{"speaker":"MIKE ALBERT","startTime":883.71,"endTime":885.46,"body":"guys have gone places"},{"speaker":"MIKE ALBERT","startTime":885.46,"endTime":886.668,"body":"and started other businesses."},{"speaker":"MIKE ALBERT","startTime":886.668,"endTime":889.222,"body":"I mean, there's a few companies,"},{"speaker":"MIKE ALBERT","startTime":886.668,"endTime":889.222,"body":"and Agency Port's one,"},{"speaker":"MIKE ALBERT","startTime":889.222,"endTime":890.68,"body":"where folks that"},{"speaker":"MIKE ALBERT","startTime":889.222,"endTime":890.68,"body":"have been involved"},{"speaker":"MIKE ALBERT","startTime":890.68,"endTime":893.11,"body":"have scattered and started"},{"speaker":"MIKE ALBERT","startTime":890.68,"endTime":893.11,"body":"really meaningful businesses"},{"speaker":"MIKE ALBERT","startTime":893.11,"endTime":894.703,"body":"in the insurance space."},{"speaker":"REID HOLZWORTH","startTime":894.703,"endTime":896.12,"body":"I"},{"speaker":"REID HOLZWORTH","startTime":894.703,"endTime":896.12,"body":"feel like that's"},{"speaker":"REID HOLZWORTH","startTime":896.12,"endTime":899.9,"body":"so true across all"},{"speaker":"REID HOLZWORTH","startTime":896.12,"endTime":899.9,"body":"businesses, right?"},{"speaker":"REID HOLZWORTH","startTime":899.9,"endTime":901.31,"body":"Not just in our industry."},{"speaker":"REID HOLZWORTH","startTime":901.31,"endTime":904.76,"body":"We see it a lot in our industry"},{"speaker":"REID HOLZWORTH","startTime":901.31,"endTime":904.76,"body":"because it's a big industry,"},{"speaker":"REID HOLZWORTH","startTime":904.76,"endTime":907.24,"body":"but it's small--"},{"speaker":"REID HOLZWORTH","startTime":907.24,"endTime":909.05,"body":"the people involved."},{"speaker":"REID HOLZWORTH","startTime":909.05,"endTime":910.7,"body":"And you do see it a lot."},{"speaker":"REID HOLZWORTH","startTime":910.7,"endTime":912.38,"body":"Like a lot of the"},{"speaker":"REID HOLZWORTH","startTime":910.7,"endTime":912.38,"body":"people that we've"},{"speaker":"REID HOLZWORTH","startTime":912.38,"endTime":916.04,"body":"interviewed in this podcast,"},{"speaker":"REID HOLZWORTH","startTime":912.38,"endTime":916.04,"body":"you see like they've"},{"speaker":"REID HOLZWORTH","startTime":916.04,"endTime":917.42,"body":"been doing this for so long."},{"speaker":"REID HOLZWORTH","startTime":917.42,"endTime":919.503,"body":"They were involved in"},{"speaker":"REID HOLZWORTH","startTime":917.42,"endTime":919.503,"body":"things that were successful,"},{"speaker":"REID HOLZWORTH","startTime":919.503,"endTime":922.05,"body":"and they continued just to"},{"speaker":"REID HOLZWORTH","startTime":919.503,"endTime":922.05,"body":"go into these other orbs"},{"speaker":"REID HOLZWORTH","startTime":922.05,"endTime":924.05,"body":"and create things and do"},{"speaker":"REID HOLZWORTH","startTime":922.05,"endTime":924.05,"body":"things for the industry"},{"speaker":"REID HOLZWORTH","startTime":924.05,"endTime":926.01,"body":"and are still very,"},{"speaker":"REID HOLZWORTH","startTime":924.05,"endTime":926.01,"body":"very successful."},{"speaker":"REID HOLZWORTH","startTime":926.01,"endTime":927.56,"body":"It's interesting."},{"speaker":"REID HOLZWORTH","startTime":927.56,"endTime":928.61,"body":"So how about you, Mike?"},{"speaker":"REID HOLZWORTH","startTime":928.61,"endTime":929.72,"body":"So how did you--"},{"speaker":"REID HOLZWORTH","startTime":929.72,"endTime":932.3,"body":"how did you get into"},{"speaker":"REID HOLZWORTH","startTime":929.72,"endTime":932.3,"body":"the Agency Port world?"},{"speaker":"REID HOLZWORTH","startTime":932.3,"endTime":934.498,"body":"How did that work out?"},{"speaker":"MIKE ALBERT","startTime":934.498,"endTime":936.29,"body":"Can I"},{"speaker":"MIKE ALBERT","startTime":934.498,"endTime":936.29,"body":"answer this really quick"},{"speaker":"MIKE ALBERT","startTime":936.29,"endTime":937.295,"body":"before he tells the story?"},{"speaker":"REID HOLZWORTH","startTime":937.295,"endTime":937.61,"body":"Yeah."},{"speaker":"ALLAN EGBERT","startTime":937.61,"endTime":940.4,"body":"I think it"},{"speaker":"ALLAN EGBERT","startTime":937.61,"endTime":940.4,"body":"started with a search for AL3"},{"speaker":"ALLAN EGBERT","startTime":940.4,"endTime":942.19,"body":"on HotJobs."},{"speaker":"MIKE ALBERT","startTime":942.19,"endTime":943.826,"body":"I"},{"speaker":"MIKE ALBERT","startTime":942.19,"endTime":943.826,"body":"was going to say--"},{"speaker":"MIKE ALBERT","startTime":943.826,"endTime":945.77,"body":"[LAUGHTER]"},{"speaker":"MIKE ALBERT","startTime":945.77,"endTime":949.73,"body":"I've been dreaming of being a"},{"speaker":"MIKE ALBERT","startTime":945.77,"endTime":949.73,"body":"part of insurance technology"},{"speaker":"MIKE ALBERT","startTime":949.73,"endTime":951.44,"body":"ever since I was a small child."},{"speaker":"MIKE ALBERT","startTime":951.44,"endTime":953.57,"body":"No, dude, this is one"},{"speaker":"MIKE ALBERT","startTime":951.44,"endTime":953.57,"body":"of those industries"},{"speaker":"MIKE ALBERT","startTime":953.57,"endTime":955.28,"body":"where it's like you've got--"},{"speaker":"MIKE ALBERT","startTime":955.28,"endTime":958.49,"body":"at least in my journey"},{"speaker":"MIKE ALBERT","startTime":955.28,"endTime":958.49,"body":"thus far, there's"},{"speaker":"MIKE ALBERT","startTime":958.49,"endTime":961.475,"body":"a handful of people"},{"speaker":"MIKE ALBERT","startTime":958.49,"endTime":961.475,"body":"that have been--"},{"speaker":"MIKE ALBERT","startTime":961.475,"endTime":963.35,"body":"insurance has always"},{"speaker":"MIKE ALBERT","startTime":961.475,"endTime":963.35,"body":"kind of been the future."},{"speaker":"MIKE ALBERT","startTime":963.35,"endTime":965.72,"body":"A lot of times family business."},{"speaker":"MIKE ALBERT","startTime":965.72,"endTime":967.46,"body":"They've known they're"},{"speaker":"MIKE ALBERT","startTime":965.72,"endTime":967.46,"body":"going to step up."},{"speaker":"MIKE ALBERT","startTime":967.46,"endTime":970.94,"body":"And then there's people like me"},{"speaker":"MIKE ALBERT","startTime":967.46,"endTime":970.94,"body":"who it's like I ended up here,"},{"speaker":"MIKE ALBERT","startTime":970.94,"endTime":972.71,"body":"like Alan ended up here."},{"speaker":"MIKE ALBERT","startTime":972.71,"endTime":974.72,"body":"And then here we are."},{"speaker":"MIKE ALBERT","startTime":974.72,"endTime":977.93,"body":"I went to work at a school"},{"speaker":"MIKE ALBERT","startTime":974.72,"endTime":977.93,"body":"at a consulting company"},{"speaker":"MIKE ALBERT","startTime":977.93,"endTime":982.16,"body":"and on assignment day,"},{"speaker":"MIKE ALBERT","startTime":977.93,"endTime":982.16,"body":"you flip the coin."},{"speaker":"MIKE ALBERT","startTime":982.16,"endTime":985.61,"body":"One destination if the"},{"speaker":"MIKE ALBERT","startTime":982.16,"endTime":985.61,"body":"quarter flips heads,"},{"speaker":"MIKE ALBERT","startTime":985.61,"endTime":987.5,"body":"I'm going in I'm"},{"speaker":"MIKE ALBERT","startTime":985.61,"endTime":987.5,"body":"working at a credit card"},{"speaker":"MIKE ALBERT","startTime":987.5,"endTime":989.3,"body":"company on credit decisioning."},{"speaker":"MIKE ALBERT","startTime":989.3,"endTime":991.585,"body":"And if it flips tails,"},{"speaker":"MIKE ALBERT","startTime":989.3,"endTime":991.585,"body":"I'm putting on a suit"},{"speaker":"MIKE ALBERT","startTime":991.585,"endTime":992.96,"body":"and going to an"},{"speaker":"MIKE ALBERT","startTime":991.585,"endTime":992.96,"body":"insurance company"},{"speaker":"MIKE ALBERT","startTime":992.96,"endTime":994.335,"body":"and working on an"},{"speaker":"MIKE ALBERT","startTime":992.96,"endTime":994.335,"body":"upload project."},{"speaker":"MIKE ALBERT","startTime":994.335,"endTime":997.73,"body":"So tails it was and here we are."},{"speaker":"MIKE ALBERT","startTime":997.73,"endTime":1000.155,"body":"[LAUGHTER]"},{"speaker":"CHRISTEN KELLEY","startTime":1000.155,"endTime":1003.1,"body":"I'm really"},{"speaker":"CHRISTEN KELLEY","startTime":1000.155,"endTime":1003.1,"body":"glad that Mike and Alla stumbled"},{"speaker":"CHRISTEN KELLEY","startTime":1003.1,"endTime":1004.87,"body":"into insuretech."},{"speaker":"CHRISTEN KELLEY","startTime":1004.87,"endTime":1008.47,"body":"Our industry is better for it."},{"speaker":"CHRISTEN KELLEY","startTime":1008.47,"endTime":1013.0,"body":"Next up, someone who has"},{"speaker":"CHRISTEN KELLEY","startTime":1008.47,"endTime":1013.0,"body":"been part of insurance"},{"speaker":"CHRISTEN KELLEY","startTime":1013.0,"endTime":1016.87,"body":"software since the"},{"speaker":"CHRISTEN KELLEY","startTime":1013.0,"endTime":1016.87,"body":"very beginning."},{"speaker":"REID HOLZWORTH","startTime":1016.87,"endTime":1020.23,"body":"So how did"},{"speaker":"REID HOLZWORTH","startTime":1016.87,"endTime":1020.23,"body":"you get into insurance?"},{"speaker":"REID HOLZWORTH","startTime":1020.23,"endTime":1023.2,"body":"How did you stumble"},{"speaker":"REID HOLZWORTH","startTime":1020.23,"endTime":1023.2,"body":"into this industry?"},{"speaker":"LARRY WILSON","startTime":1023.2,"endTime":1026.72,"body":"I was going to the"},{"speaker":"LARRY WILSON","startTime":1023.2,"endTime":1026.72,"body":"University of South Carolina,"},{"speaker":"LARRY WILSON","startTime":1026.72,"endTime":1031.19,"body":"and when I was 19, I decided--"},{"speaker":"LARRY WILSON","startTime":1031.19,"endTime":1034.069,"body":"I was taking a"},{"speaker":"LARRY WILSON","startTime":1031.19,"endTime":1034.069,"body":"business major, and I"},{"speaker":"LARRY WILSON","startTime":1034.069,"endTime":1037.369,"body":"decided I really wanted some"},{"speaker":"LARRY WILSON","startTime":1034.069,"endTime":1037.369,"body":"more business-- some business"},{"speaker":"LARRY WILSON","startTime":1037.369,"endTime":1042.48,"body":"experience and the education"},{"speaker":"LARRY WILSON","startTime":1037.369,"endTime":1042.48,"body":"became much more relevant."},{"speaker":"LARRY WILSON","startTime":1042.48,"endTime":1045.319,"body":"So I went to work for a local"},{"speaker":"LARRY WILSON","startTime":1042.48,"endTime":1045.319,"body":"insurance company, which"},{"speaker":"LARRY WILSON","startTime":1045.319,"endTime":1049.19,"body":"was near the university"},{"speaker":"LARRY WILSON","startTime":1045.319,"endTime":1049.19,"body":"and could walk to work"},{"speaker":"LARRY WILSON","startTime":1049.19,"endTime":1056.6,"body":"and worked throughout my"},{"speaker":"LARRY WILSON","startTime":1049.19,"endTime":1056.6,"body":"undergraduate and graduate"},{"speaker":"LARRY WILSON","startTime":1056.6,"endTime":1061.73,"body":"degree and then started a"},{"speaker":"LARRY WILSON","startTime":1056.6,"endTime":1061.73,"body":"software company after that."},{"speaker":"LARRY WILSON","startTime":1061.73,"endTime":1065.72,"body":"At the time, I was working"},{"speaker":"LARRY WILSON","startTime":1061.73,"endTime":1065.72,"body":"for the insurance company."},{"speaker":"LARRY WILSON","startTime":1065.72,"endTime":1067.82,"body":"You could go to--"},{"speaker":"LARRY WILSON","startTime":1067.82,"endTime":1070.7,"body":"if you were an IBM customer, you"},{"speaker":"LARRY WILSON","startTime":1067.82,"endTime":1070.7,"body":"could go to all their schools"},{"speaker":"LARRY WILSON","startTime":1070.7,"endTime":1071.66,"body":"for free."},{"speaker":"LARRY WILSON","startTime":1071.66,"endTime":1075.32,"body":"So during summers"},{"speaker":"LARRY WILSON","startTime":1071.66,"endTime":1075.32,"body":"and semester breaks,"},{"speaker":"LARRY WILSON","startTime":1075.32,"endTime":1079.55,"body":"I went to virtually every"},{"speaker":"LARRY WILSON","startTime":1075.32,"endTime":1079.55,"body":"IBM course they offered,"},{"speaker":"LARRY WILSON","startTime":1079.55,"endTime":1082.838,"body":"and I got a good education at"},{"speaker":"LARRY WILSON","startTime":1079.55,"endTime":1082.838,"body":"University of South Carolina."},{"speaker":"LARRY WILSON","startTime":1082.838,"endTime":1083.88,"body":"I have a master's degree."},{"speaker":"LARRY WILSON","startTime":1083.88,"endTime":1086.46,"body":"But I got a great"},{"speaker":"LARRY WILSON","startTime":1083.88,"endTime":1086.46,"body":"education from IBM"},{"speaker":"LARRY WILSON","startTime":1086.46,"endTime":1092.37,"body":"and learned about technology and"},{"speaker":"LARRY WILSON","startTime":1086.46,"endTime":1092.37,"body":"system design and programming"},{"speaker":"LARRY WILSON","startTime":1092.37,"endTime":1099.04,"body":"and got a very good education"},{"speaker":"LARRY WILSON","startTime":1092.37,"endTime":1099.04,"body":"from them-- and technology."},{"speaker":"LARRY WILSON","startTime":1099.04,"endTime":1103.11,"body":"And so I decided,"},{"speaker":"LARRY WILSON","startTime":1099.04,"endTime":1103.11,"body":"after looking at what"},{"speaker":"LARRY WILSON","startTime":1103.11,"endTime":1106.56,"body":"was going on in technology"},{"speaker":"LARRY WILSON","startTime":1103.11,"endTime":1106.56,"body":"insurance at the time,"},{"speaker":"LARRY WILSON","startTime":1106.56,"endTime":1108.4,"body":"that there was a"},{"speaker":"LARRY WILSON","startTime":1106.56,"endTime":1108.4,"body":"better way to do it."},{"speaker":"LARRY WILSON","startTime":1108.4,"endTime":1111.87,"body":"And at the time, I'd"},{"speaker":"LARRY WILSON","startTime":1108.4,"endTime":1111.87,"body":"gotten very familiar"},{"speaker":"LARRY WILSON","startTime":1111.87,"endTime":1114.78,"body":"with insurance, gotten my CPCU."},{"speaker":"LARRY WILSON","startTime":1114.78,"endTime":1115.95,"body":"I understood insurance."},{"speaker":"LARRY WILSON","startTime":1115.95,"endTime":1117.76,"body":"I understood technology."},{"speaker":"LARRY WILSON","startTime":1117.76,"endTime":1121.77,"body":"So I designed a system"},{"speaker":"LARRY WILSON","startTime":1117.76,"endTime":1121.77,"body":"called Policy Management"},{"speaker":"LARRY WILSON","startTime":1121.77,"endTime":1127.08,"body":"Systems, which"},{"speaker":"LARRY WILSON","startTime":1121.77,"endTime":1127.08,"body":"managed all policy"},{"speaker":"LARRY WILSON","startTime":1127.08,"endTime":1129.72,"body":"transactions for an"},{"speaker":"LARRY WILSON","startTime":1127.08,"endTime":1129.72,"body":"insurance company,"},{"speaker":"LARRY WILSON","startTime":1129.72,"endTime":1133.53,"body":"kept all the records of claims"},{"speaker":"LARRY WILSON","startTime":1129.72,"endTime":1133.53,"body":"and reinsurance and billing"},{"speaker":"LARRY WILSON","startTime":1133.53,"endTime":1138.54,"body":"and collections and agents"},{"speaker":"LARRY WILSON","startTime":1133.53,"endTime":1138.54,"body":"and virtually just everything"},{"speaker":"LARRY WILSON","startTime":1138.54,"endTime":1142.65,"body":"an insurance company needed"},{"speaker":"LARRY WILSON","startTime":1138.54,"endTime":1142.65,"body":"in their technology system"},{"speaker":"LARRY WILSON","startTime":1142.65,"endTime":1145.14,"body":"to be able to run the business."},{"speaker":"LARRY WILSON","startTime":1145.14,"endTime":1151.26,"body":"And it became very"},{"speaker":"LARRY WILSON","startTime":1145.14,"endTime":1151.26,"body":"successful, and we grew it"},{"speaker":"LARRY WILSON","startTime":1151.26,"endTime":1154.86,"body":"to about 6,000 people"},{"speaker":"LARRY WILSON","startTime":1151.26,"endTime":1154.86,"body":"over the years."},{"speaker":"LARRY WILSON","startTime":1154.86,"endTime":1158.34,"body":"And I decided that I'd--"},{"speaker":"LARRY WILSON","startTime":1158.34,"endTime":1161.22,"body":"after a number of"},{"speaker":"LARRY WILSON","startTime":1158.34,"endTime":1161.22,"body":"years, I decided"},{"speaker":"LARRY WILSON","startTime":1161.22,"endTime":1165.6,"body":"that I needed a little"},{"speaker":"LARRY WILSON","startTime":1161.22,"endTime":1165.6,"body":"bit more relaxed lifestyle"},{"speaker":"LARRY WILSON","startTime":1165.6,"endTime":1170.68,"body":"than being on planes 250 days"},{"speaker":"LARRY WILSON","startTime":1165.6,"endTime":1170.68,"body":"a year going all over the world"},{"speaker":"LARRY WILSON","startTime":1170.68,"endTime":1171.21,"body":"so--"},{"speaker":"LARRY WILSON","startTime":1171.21,"endTime":1174.6,"body":"and having 6,000"},{"speaker":"LARRY WILSON","startTime":1171.21,"endTime":1174.6,"body":"employees to look after."},{"speaker":"LARRY WILSON","startTime":1174.6,"endTime":1178.02,"body":"So I sold it to Computer"},{"speaker":"LARRY WILSON","startTime":1174.6,"endTime":1178.02,"body":"Science Corporation"},{"speaker":"LARRY WILSON","startTime":1178.02,"endTime":1181.56,"body":"and so-- but I've still"},{"speaker":"LARRY WILSON","startTime":1178.02,"endTime":1181.56,"body":"been involved on boards"},{"speaker":"LARRY WILSON","startTime":1181.56,"endTime":1187.845,"body":"and involved in other matters"},{"speaker":"LARRY WILSON","startTime":1181.56,"endTime":1187.845,"body":"and continue to do that today."},{"speaker":"CHRISTEN KELLEY","startTime":1187.845,"endTime":1190.28,"body":"The"},{"speaker":"CHRISTEN KELLEY","startTime":1187.845,"endTime":1190.28,"body":"story of what Larry built"},{"speaker":"CHRISTEN KELLEY","startTime":1190.28,"endTime":1192.92,"body":"is absolutely fascinating,"},{"speaker":"CHRISTEN KELLEY","startTime":1190.28,"endTime":1192.92,"body":"and if you haven't listened"},{"speaker":"CHRISTEN KELLEY","startTime":1192.92,"endTime":1195.74,"body":"to the full episode, I"},{"speaker":"CHRISTEN KELLEY","startTime":1192.92,"endTime":1195.74,"body":"suggest going to the website"},{"speaker":"CHRISTEN KELLEY","startTime":1195.74,"endTime":1197.84,"body":"and looking that one up."},{"speaker":"CHRISTEN KELLEY","startTime":1197.84,"endTime":1204.26,"body":"Our next guest stumbled into"},{"speaker":"CHRISTEN KELLEY","startTime":1197.84,"endTime":1204.26,"body":"insurance simply to find a job."},{"speaker":"REID HOLZWORTH","startTime":1204.26,"endTime":1206.9,"body":"So Bobby, tell"},{"speaker":"REID HOLZWORTH","startTime":1204.26,"endTime":1206.9,"body":"us a little bit about yourself."},{"speaker":"REID HOLZWORTH","startTime":1206.9,"endTime":1209.51,"body":"So how did you get"},{"speaker":"REID HOLZWORTH","startTime":1206.9,"endTime":1209.51,"body":"into the industry?"},{"speaker":"REID HOLZWORTH","startTime":1209.51,"endTime":1212.87,"body":"What side of the"},{"speaker":"REID HOLZWORTH","startTime":1209.51,"endTime":1212.87,"body":"world do you live on?"},{"speaker":"REID HOLZWORTH","startTime":1212.87,"endTime":1214.62,"body":"Yeah, let's start"},{"speaker":"REID HOLZWORTH","startTime":1212.87,"endTime":1214.62,"body":"with the industry."},{"speaker":"REID HOLZWORTH","startTime":1214.62,"endTime":1218.663,"body":"How did you get into insurance"},{"speaker":"REID HOLZWORTH","startTime":1214.62,"endTime":1218.663,"body":"and really insurance technology"},{"speaker":"REID HOLZWORTH","startTime":1218.663,"endTime":1219.58,"body":"where you're at today?"},{"speaker":"BOBBIE COLLIES","startTime":1219.58,"endTime":1222.44,"body":"Yeah,"},{"speaker":"BOBBIE COLLIES","startTime":1219.58,"endTime":1222.44,"body":"so my roots in insurance"},{"speaker":"BOBBIE COLLIES","startTime":1222.44,"endTime":1224.03,"body":"come straight out of college."},{"speaker":"BOBBIE COLLIES","startTime":1224.03,"endTime":1225.95,"body":"There weren't a lot"},{"speaker":"BOBBIE COLLIES","startTime":1224.03,"endTime":1225.95,"body":"of job opportunities"},{"speaker":"BOBBIE COLLIES","startTime":1225.95,"endTime":1227.69,"body":"for a girl with a"},{"speaker":"BOBBIE COLLIES","startTime":1225.95,"endTime":1227.69,"body":"marketing degree,"},{"speaker":"BOBBIE COLLIES","startTime":1227.69,"endTime":1230.06,"body":"so I took an underwriting"},{"speaker":"BOBBIE COLLIES","startTime":1227.69,"endTime":1230.06,"body":"trainee position"},{"speaker":"BOBBIE COLLIES","startTime":1230.06,"endTime":1233.87,"body":"with Society Insurance,"},{"speaker":"BOBBIE COLLIES","startTime":1230.06,"endTime":1233.87,"body":"Fond Du Lac, Wisconsin."},{"speaker":"BOBBIE COLLIES","startTime":1233.87,"endTime":1237.05,"body":"And I spent a majority of my"},{"speaker":"BOBBIE COLLIES","startTime":1233.87,"endTime":1237.05,"body":"career in commercial lines"},{"speaker":"BOBBIE COLLIES","startTime":1237.05,"endTime":1241.97,"body":"until about 2015, 2016 when"},{"speaker":"BOBBIE COLLIES","startTime":1237.05,"endTime":1241.97,"body":"the word insurtech started"},{"speaker":"BOBBIE COLLIES","startTime":1241.97,"endTime":1244.91,"body":"to pop into our industry."},{"speaker":"BOBBIE COLLIES","startTime":1244.91,"endTime":1248.72,"body":"And I was put on a large"},{"speaker":"BOBBIE COLLIES","startTime":1244.91,"endTime":1248.72,"body":"project for another carrier"},{"speaker":"BOBBIE COLLIES","startTime":1248.72,"endTime":1251.03,"body":"I was working with at"},{"speaker":"BOBBIE COLLIES","startTime":1248.72,"endTime":1251.03,"body":"the time to focus on"},{"speaker":"BOBBIE COLLIES","startTime":1251.03,"endTime":1253.1,"body":"what is the future of"},{"speaker":"BOBBIE COLLIES","startTime":1251.03,"endTime":1253.1,"body":"distribution look like"},{"speaker":"BOBBIE COLLIES","startTime":1253.1,"endTime":1258.02,"body":"and how does technology or how"},{"speaker":"BOBBIE COLLIES","startTime":1253.1,"endTime":1258.02,"body":"will technology impact that,"},{"speaker":"BOBBIE COLLIES","startTime":1258.02,"endTime":1261.14,"body":"and that was my big leap."},{"speaker":"BOBBIE COLLIES","startTime":1261.14,"endTime":1265.05,"body":"I was in an industry"},{"speaker":"BOBBIE COLLIES","startTime":1261.14,"endTime":1265.05,"body":"for about 15 years"},{"speaker":"BOBBIE COLLIES","startTime":1265.05,"endTime":1268.71,"body":"at that point where"},{"speaker":"BOBBIE COLLIES","startTime":1265.05,"endTime":1268.71,"body":"nothing had changed."},{"speaker":"BOBBIE COLLIES","startTime":1268.71,"endTime":1270.99,"body":"Right before I left"},{"speaker":"BOBBIE COLLIES","startTime":1268.71,"endTime":1270.99,"body":"Society, we were still"},{"speaker":"BOBBIE COLLIES","startTime":1270.99,"endTime":1274.53,"body":"getting like carbon copied"},{"speaker":"BOBBIE COLLIES","startTime":1270.99,"endTime":1274.53,"body":"endorsement changes from some"},{"speaker":"BOBBIE COLLIES","startTime":1274.53,"endTime":1276.48,"body":"of our agents in Wisconsin."},{"speaker":"BOBBIE COLLIES","startTime":1276.48,"endTime":1281.76,"body":"And I saw an opportunity to be"},{"speaker":"BOBBIE COLLIES","startTime":1276.48,"endTime":1281.76,"body":"able to not only participate"},{"speaker":"BOBBIE COLLIES","startTime":1281.76,"endTime":1284.53,"body":"in the change, but drive"},{"speaker":"BOBBIE COLLIES","startTime":1281.76,"endTime":1284.53,"body":"change within our industry."},{"speaker":"BOBBIE COLLIES","startTime":1284.53,"endTime":1286.17,"body":"So it's been super"},{"speaker":"BOBBIE COLLIES","startTime":1284.53,"endTime":1286.17,"body":"exciting and kind"},{"speaker":"BOBBIE COLLIES","startTime":1286.17,"endTime":1289.44,"body":"of a short time in"},{"speaker":"BOBBIE COLLIES","startTime":1286.17,"endTime":1289.44,"body":"the distribution"},{"speaker":"BOBBIE COLLIES","startTime":1289.44,"endTime":1290.34,"body":"in insuretech side."},{"speaker":"BOBBIE COLLIES","startTime":1290.34,"endTime":1292.11,"body":"It's maybe five"},{"speaker":"BOBBIE COLLIES","startTime":1290.34,"endTime":1292.11,"body":"years at this point"},{"speaker":"BOBBIE COLLIES","startTime":1292.11,"endTime":1294.1,"body":"where I've really"},{"speaker":"BOBBIE COLLIES","startTime":1292.11,"endTime":1294.1,"body":"invested in it."},{"speaker":"BOBBIE COLLIES","startTime":1294.1,"endTime":1296.59,"body":"So it's been really fun though."},{"speaker":"CHRISTEN KELLEY","startTime":1296.59,"endTime":1299.91,"body":"So glad that"},{"speaker":"CHRISTEN KELLEY","startTime":1296.59,"endTime":1299.91,"body":"Bobbie's marketing degree ended"},{"speaker":"CHRISTEN KELLEY","startTime":1299.91,"endTime":1301.92,"body":"up not working out,"},{"speaker":"CHRISTEN KELLEY","startTime":1299.91,"endTime":1301.92,"body":"and she ended up"},{"speaker":"CHRISTEN KELLEY","startTime":1301.92,"endTime":1304.56,"body":"being one of my"},{"speaker":"CHRISTEN KELLEY","startTime":1301.92,"endTime":1304.56,"body":"favorite people to hear"},{"speaker":"CHRISTEN KELLEY","startTime":1304.56,"endTime":1310.31,"body":"on these various insuretech"},{"speaker":"CHRISTEN KELLEY","startTime":1304.56,"endTime":1310.31,"body":"podcasts as well as events."},{"speaker":"CHRISTEN KELLEY","startTime":1310.31,"endTime":1313.94,"body":"Up next, we have someone who"},{"speaker":"CHRISTEN KELLEY","startTime":1310.31,"endTime":1313.94,"body":"started on the carrier side"},{"speaker":"CHRISTEN KELLEY","startTime":1313.94,"endTime":1319.052,"body":"and then had a chance to"},{"speaker":"CHRISTEN KELLEY","startTime":1313.94,"endTime":1319.052,"body":"work with Ivans twice."},{"speaker":"REID HOLZWORTH","startTime":1319.052,"endTime":1323.58,"body":"So how did you"},{"speaker":"REID HOLZWORTH","startTime":1319.052,"endTime":1323.58,"body":"get into insurance technology?"},{"speaker":"REID HOLZWORTH","startTime":1323.58,"endTime":1325.02,"body":"How'd you fall into this world?"},{"speaker":"THAD BAUER","startTime":1325.02,"endTime":1327.99,"body":"Yeah, so I started"},{"speaker":"THAD BAUER","startTime":1325.02,"endTime":1327.99,"body":"my career at Great American"},{"speaker":"THAD BAUER","startTime":1327.99,"endTime":1331.86,"body":"Insurance, and I was a developer"},{"speaker":"THAD BAUER","startTime":1327.99,"endTime":1331.86,"body":"there and started coding."},{"speaker":"THAD BAUER","startTime":1331.86,"endTime":1336.51,"body":"And I don't know, a few"},{"speaker":"THAD BAUER","startTime":1331.86,"endTime":1336.51,"body":"years into that job,"},{"speaker":"THAD BAUER","startTime":1336.51,"endTime":1339.21,"body":"I fell into the"},{"speaker":"THAD BAUER","startTime":1336.51,"endTime":1339.21,"body":"agency interface space"},{"speaker":"THAD BAUER","startTime":1339.21,"endTime":1343.29,"body":"and started working with a"},{"speaker":"THAD BAUER","startTime":1339.21,"endTime":1343.29,"body":"company called BWC Systems"},{"speaker":"THAD BAUER","startTime":1343.29,"endTime":1347.52,"body":"and so we bought"},{"speaker":"THAD BAUER","startTime":1343.29,"endTime":1347.52,"body":"their software, and I"},{"speaker":"THAD BAUER","startTime":1347.52,"endTime":1351.517,"body":"was that know it all programmer"},{"speaker":"THAD BAUER","startTime":1347.52,"endTime":1351.517,"body":"that started with the, we"},{"speaker":"THAD BAUER","startTime":1351.517,"endTime":1353.1,"body":"don't need these"},{"speaker":"THAD BAUER","startTime":1351.517,"endTime":1353.1,"body":"guys, we can do this,"},{"speaker":"THAD BAUER","startTime":1353.1,"endTime":1355.83,"body":"to being convinced"},{"speaker":"THAD BAUER","startTime":1353.1,"endTime":1355.83,"body":"OK, using software"},{"speaker":"THAD BAUER","startTime":1355.83,"endTime":1358.11,"body":"is a smarter way to go."},{"speaker":"THAD BAUER","startTime":1358.11,"endTime":1359.7,"body":"You can't take on everything."},{"speaker":"THAD BAUER","startTime":1359.7,"endTime":1361.38,"body":"It's hard to boil the ocean."},{"speaker":"THAD BAUER","startTime":1361.38,"endTime":1364.14,"body":"So I'm using the tools"},{"speaker":"THAD BAUER","startTime":1361.38,"endTime":1364.14,"body":"that are out there,"},{"speaker":"THAD BAUER","startTime":1364.14,"endTime":1367.56,"body":"I kind of evolved"},{"speaker":"THAD BAUER","startTime":1364.14,"endTime":1367.56,"body":"into that to the point"},{"speaker":"THAD BAUER","startTime":1367.56,"endTime":1371.61,"body":"where I actually left Great"},{"speaker":"THAD BAUER","startTime":1367.56,"endTime":1371.61,"body":"American after 5 or six 6"},{"speaker":"THAD BAUER","startTime":1371.61,"endTime":1373.38,"body":"and joined BWC Systems."},{"speaker":"THAD BAUER","startTime":1373.38,"endTime":1378.0,"body":"So that kind of got me started"},{"speaker":"THAD BAUER","startTime":1373.38,"endTime":1378.0,"body":"in that insuretech space"},{"speaker":"THAD BAUER","startTime":1378.0,"endTime":1383.32,"body":"working for two wonderful people"},{"speaker":"THAD BAUER","startTime":1378.0,"endTime":1383.32,"body":"that were the owners there,"},{"speaker":"THAD BAUER","startTime":1383.32,"endTime":1386.06,"body":"and they really let me"},{"speaker":"THAD BAUER","startTime":1383.32,"endTime":1386.06,"body":"kind of join into the team"},{"speaker":"THAD BAUER","startTime":1386.06,"endTime":1389.87,"body":"and take over and help manage"},{"speaker":"THAD BAUER","startTime":1386.06,"endTime":1389.87,"body":"the groups as we move forward."},{"speaker":"THAD BAUER","startTime":1389.87,"endTime":1392.98,"body":"So once I got into it,"},{"speaker":"THAD BAUER","startTime":1389.87,"endTime":1392.98,"body":"I fell in love with it."},{"speaker":"REID HOLZWORTH","startTime":1392.98,"endTime":1394.54,"body":"For the audience,"},{"speaker":"REID HOLZWORTH","startTime":1394.54,"endTime":1397.48,"body":"what did BW Systems do?"},{"speaker":"THAD BAUER","startTime":1397.48,"endTime":1401.02,"body":"So they were agency"},{"speaker":"THAD BAUER","startTime":1397.48,"endTime":1401.02,"body":"interface data translations."},{"speaker":"THAD BAUER","startTime":1401.02,"endTime":1405.46,"body":"So I'm ending my career here"},{"speaker":"THAD BAUER","startTime":1401.02,"endTime":1405.46,"body":"at Ivans and BWC was bought"},{"speaker":"THAD BAUER","startTime":1405.46,"endTime":1409.66,"body":"by Ivans in '97 and"},{"speaker":"THAD BAUER","startTime":1405.46,"endTime":1409.66,"body":"so I stayed with--"},{"speaker":"THAD BAUER","startTime":1409.66,"endTime":1411.43,"body":"I joined BWC in '95."},{"speaker":"THAD BAUER","startTime":1411.43,"endTime":1413.89,"body":"We were acquired"},{"speaker":"THAD BAUER","startTime":1411.43,"endTime":1413.89,"body":"by Ivans in '97."},{"speaker":"THAD BAUER","startTime":1413.89,"endTime":1417.52,"body":"And then one of the"},{"speaker":"THAD BAUER","startTime":1413.89,"endTime":1417.52,"body":"owners, co-owners of BWC,"},{"speaker":"THAD BAUER","startTime":1417.52,"endTime":1422.47,"body":"Bill Tedrick, he and I then"},{"speaker":"THAD BAUER","startTime":1417.52,"endTime":1422.47,"body":"started NxTech in 2004."},{"speaker":"THAD BAUER","startTime":1422.47,"endTime":1427.21,"body":"So I actually left Ivans to"},{"speaker":"THAD BAUER","startTime":1422.47,"endTime":1427.21,"body":"later being acquired by Ivans"},{"speaker":"THAD BAUER","startTime":1427.21,"endTime":1431.637,"body":"so that's always fun."},{"speaker":"CHRISTEN KELLEY","startTime":1431.637,"endTime":1433.72,"body":"That is"},{"speaker":"CHRISTEN KELLEY","startTime":1431.637,"endTime":1433.72,"body":"such a great human being,"},{"speaker":"CHRISTEN KELLEY","startTime":1433.72,"endTime":1435.303,"body":"and I'm really glad"},{"speaker":"CHRISTEN KELLEY","startTime":1433.72,"endTime":1435.303,"body":"that I got to work"},{"speaker":"CHRISTEN KELLEY","startTime":1435.303,"endTime":1439.03,"body":"alongside him for many years."},{"speaker":"CHRISTEN KELLEY","startTime":1439.03,"endTime":1443.49,"body":"Next up, we have someone"},{"speaker":"CHRISTEN KELLEY","startTime":1439.03,"endTime":1443.49,"body":"who taught themselves"},{"speaker":"CHRISTEN KELLEY","startTime":1443.49,"endTime":1448.15,"body":"how to code when they weren't"},{"speaker":"CHRISTEN KELLEY","startTime":1443.49,"endTime":1448.15,"body":"even looking at an technology"},{"speaker":"CHRISTEN KELLEY","startTime":1448.15,"endTime":1449.905,"body":"job."},{"speaker":"REID HOLZWORTH","startTime":1449.905,"endTime":1453.35,"body":"How did you end"},{"speaker":"REID HOLZWORTH","startTime":1449.905,"endTime":1453.35,"body":"up in the insurance software"},{"speaker":"REID HOLZWORTH","startTime":1453.35,"endTime":1459.83,"body":"industry or really insurance"},{"speaker":"REID HOLZWORTH","startTime":1453.35,"endTime":1459.83,"body":"from managing a bookstore"},{"speaker":"REID HOLZWORTH","startTime":1459.83,"endTime":1463.89,"body":"and middle school teacher"},{"speaker":"REID HOLZWORTH","startTime":1459.83,"endTime":1463.89,"body":"to all these things?"},{"speaker":"REID HOLZWORTH","startTime":1463.89,"endTime":1466.115,"body":"How did you end up in insurance?"},{"speaker":"DOUG ROLLER","startTime":1466.115,"endTime":1470.36,"body":"The night that"},{"speaker":"DOUG ROLLER","startTime":1466.115,"endTime":1470.36,"body":"I saw the auction for the PC"},{"speaker":"DOUG ROLLER","startTime":1470.36,"endTime":1472.58,"body":"for the Apple II Plus."},{"speaker":"DOUG ROLLER","startTime":1472.58,"endTime":1474.63,"body":"I thought, I've"},{"speaker":"DOUG ROLLER","startTime":1472.58,"endTime":1474.63,"body":"got to have that."},{"speaker":"DOUG ROLLER","startTime":1474.63,"endTime":1478.49,"body":"So I asked Linda,"},{"speaker":"DOUG ROLLER","startTime":1474.63,"endTime":1478.49,"body":"can I call in a bid?"},{"speaker":"DOUG ROLLER","startTime":1478.49,"endTime":1479.66,"body":"And she said, yes."},{"speaker":"DOUG ROLLER","startTime":1479.66,"endTime":1481.888,"body":"And I bid like $400."},{"speaker":"DOUG ROLLER","startTime":1481.888,"endTime":1483.68,"body":"It was the most money"},{"speaker":"DOUG ROLLER","startTime":1481.888,"endTime":1483.68,"body":"I thought I could do."},{"speaker":"DOUG ROLLER","startTime":1483.68,"endTime":1486.13,"body":"Well, it sold for"},{"speaker":"DOUG ROLLER","startTime":1483.68,"endTime":1486.13,"body":"much more than that."},{"speaker":"REID HOLZWORTH","startTime":1486.13,"endTime":1487.13,"body":"Oh, wow."},{"speaker":"DOUG ROLLER","startTime":1487.13,"endTime":1490.94,"body":"And so I"},{"speaker":"DOUG ROLLER","startTime":1487.13,"endTime":1490.94,"body":"thought, how am I going"},{"speaker":"DOUG ROLLER","startTime":1490.94,"endTime":1492.29,"body":"to get one of these things?"},{"speaker":"DOUG ROLLER","startTime":1492.29,"endTime":1494.54,"body":"I'm getting ready to"},{"speaker":"DOUG ROLLER","startTime":1492.29,"endTime":1494.54,"body":"go to grad school."},{"speaker":"DOUG ROLLER","startTime":1494.54,"endTime":1498.02,"body":"I'm going to be in"},{"speaker":"DOUG ROLLER","startTime":1494.54,"endTime":1498.02,"body":"grad school for--"},{"speaker":"DOUG ROLLER","startTime":1498.02,"endTime":1502.58,"body":"working on a PhD for"},{"speaker":"DOUG ROLLER","startTime":1498.02,"endTime":1502.58,"body":"maybe three or four years."},{"speaker":"DOUG ROLLER","startTime":1502.58,"endTime":1505.08,"body":"I'm not going to make a"},{"speaker":"DOUG ROLLER","startTime":1502.58,"endTime":1505.08,"body":"lot of money doing that."},{"speaker":"DOUG ROLLER","startTime":1505.08,"endTime":1507.41,"body":"So I thought, if"},{"speaker":"DOUG ROLLER","startTime":1505.08,"endTime":1507.41,"body":"I'm going to do it,"},{"speaker":"DOUG ROLLER","startTime":1507.41,"endTime":1511.3,"body":"I've got to find a way to"},{"speaker":"DOUG ROLLER","startTime":1507.41,"endTime":1511.3,"body":"do it, and I decided that--"},{"speaker":"DOUG ROLLER","startTime":1511.3,"endTime":1516.02,"body":"I was actually visiting with"},{"speaker":"DOUG ROLLER","startTime":1511.3,"endTime":1516.02,"body":"my parents at their home,"},{"speaker":"DOUG ROLLER","startTime":1516.02,"endTime":1523.95,"body":"and my mom had an art store"},{"speaker":"DOUG ROLLER","startTime":1516.02,"endTime":1523.95,"body":"there that she operated."},{"speaker":"DOUG ROLLER","startTime":1523.95,"endTime":1526.25,"body":"And I went in to see her"},{"speaker":"DOUG ROLLER","startTime":1523.95,"endTime":1526.25,"body":"there, and we were visiting"},{"speaker":"DOUG ROLLER","startTime":1526.25,"endTime":1530.27,"body":"and a guy came in"},{"speaker":"DOUG ROLLER","startTime":1526.25,"endTime":1530.27,"body":"named Max Miller"},{"speaker":"DOUG ROLLER","startTime":1530.27,"endTime":1533.9,"body":"who had an insurance"},{"speaker":"DOUG ROLLER","startTime":1530.27,"endTime":1533.9,"body":"agency and was actually"},{"speaker":"DOUG ROLLER","startTime":1533.9,"endTime":1537.17,"body":"the owner of that building."},{"speaker":"DOUG ROLLER","startTime":1537.17,"endTime":1542.48,"body":"And I started talking to him,"},{"speaker":"DOUG ROLLER","startTime":1537.17,"endTime":1542.48,"body":"and he said it was for sale,"},{"speaker":"DOUG ROLLER","startTime":1542.48,"endTime":1546.23,"body":"and I thought, gee, I"},{"speaker":"DOUG ROLLER","startTime":1542.48,"endTime":1546.23,"body":"started asking questions"},{"speaker":"DOUG ROLLER","startTime":1546.23,"endTime":1548.84,"body":"about what do you need for it."},{"speaker":"DOUG ROLLER","startTime":1548.84,"endTime":1551.09,"body":"He said he would carry the--"},{"speaker":"DOUG ROLLER","startTime":1551.09,"endTime":1555.11,"body":"most of the down payment, and"},{"speaker":"DOUG ROLLER","startTime":1551.09,"endTime":1555.11,"body":"I thought, I could have it."},{"speaker":"DOUG ROLLER","startTime":1555.11,"endTime":1557.48,"body":"I could probably"},{"speaker":"DOUG ROLLER","startTime":1555.11,"endTime":1557.48,"body":"have that computer"},{"speaker":"DOUG ROLLER","startTime":1557.48,"endTime":1562.41,"body":"in my hands within a few"},{"speaker":"DOUG ROLLER","startTime":1557.48,"endTime":1562.41,"body":"months if I did that."},{"speaker":"DOUG ROLLER","startTime":1562.41,"endTime":1568.52,"body":"And so I just did a complete"},{"speaker":"DOUG ROLLER","startTime":1562.41,"endTime":1568.52,"body":"360 in terms of my life,"},{"speaker":"DOUG ROLLER","startTime":1568.52,"endTime":1571.96,"body":"and Linda, my wife,"},{"speaker":"DOUG ROLLER","startTime":1568.52,"endTime":1571.96,"body":"has been just amazing."},{"speaker":"DOUG ROLLER","startTime":1571.96,"endTime":1576.34,"body":"She was just-- she just"},{"speaker":"DOUG ROLLER","startTime":1571.96,"endTime":1576.34,"body":"said, sure, let's do it."},{"speaker":"DOUG ROLLER","startTime":1576.34,"endTime":1579.33,"body":"And so for about"},{"speaker":"DOUG ROLLER","startTime":1576.34,"endTime":1579.33,"body":"a year and a half,"},{"speaker":"DOUG ROLLER","startTime":1579.33,"endTime":1582.09,"body":"I operated the"},{"speaker":"DOUG ROLLER","startTime":1579.33,"endTime":1582.09,"body":"insurance agency until I"},{"speaker":"DOUG ROLLER","startTime":1582.09,"endTime":1586.38,"body":"got my second year contingency"},{"speaker":"DOUG ROLLER","startTime":1582.09,"endTime":1586.38,"body":"check, I think, came through,"},{"speaker":"DOUG ROLLER","startTime":1586.38,"endTime":1590.49,"body":"and there was enough money on"},{"speaker":"DOUG ROLLER","startTime":1586.38,"endTime":1590.49,"body":"it that I could buy that Apple"},{"speaker":"DOUG ROLLER","startTime":1590.49,"endTime":1594.351,"body":"and feel not too"},{"speaker":"DOUG ROLLER","startTime":1590.49,"endTime":1594.351,"body":"guilty about it."},{"speaker":"CHRISTEN KELLEY","startTime":1594.351,"endTime":1598.04,"body":"So glad Doug"},{"speaker":"CHRISTEN KELLEY","startTime":1594.351,"endTime":1598.04,"body":"made the leap into technology."},{"speaker":"CHRISTEN KELLEY","startTime":1598.04,"endTime":1600.35,"body":"Companies and products"},{"speaker":"CHRISTEN KELLEY","startTime":1598.04,"endTime":1600.35,"body":"that he created"},{"speaker":"CHRISTEN KELLEY","startTime":1600.35,"endTime":1606.23,"body":"are still here supporting"},{"speaker":"CHRISTEN KELLEY","startTime":1600.35,"endTime":1606.23,"body":"many in the industry today."},{"speaker":"CHRISTEN KELLEY","startTime":1606.23,"endTime":1610.64,"body":"Well last up, we have one"},{"speaker":"CHRISTEN KELLEY","startTime":1606.23,"endTime":1610.64,"body":"of our more recent startup"},{"speaker":"CHRISTEN KELLEY","startTime":1610.64,"endTime":1613.37,"body":"entrepreneurs and how"},{"speaker":"CHRISTEN KELLEY","startTime":1610.64,"endTime":1613.37,"body":"they made the big leap"},{"speaker":"CHRISTEN KELLEY","startTime":1613.37,"endTime":1617.048,"body":"into insurance technology."},{"speaker":"WILL SHAW","startTime":1617.048,"endTime":1619.76,"body":"Football"},{"speaker":"WILL SHAW","startTime":1617.048,"endTime":1619.76,"body":"was like my only focus"},{"speaker":"WILL SHAW","startTime":1619.76,"endTime":1621.86,"body":"from probably about 16 to 24."},{"speaker":"WILL SHAW","startTime":1621.86,"endTime":1623.18,"body":"Maybe 15 to 24."},{"speaker":"WILL SHAW","startTime":1623.18,"endTime":1625.082,"body":"I just-- I just walked"},{"speaker":"WILL SHAW","startTime":1623.18,"endTime":1625.082,"body":"away and wanted to."},{"speaker":"WILL SHAW","startTime":1625.082,"endTime":1626.79,"body":"I achieved what I had"},{"speaker":"WILL SHAW","startTime":1625.082,"endTime":1626.79,"body":"set out to achieve,"},{"speaker":"WILL SHAW","startTime":1626.79,"endTime":1628.457,"body":"and I probably could"},{"speaker":"WILL SHAW","startTime":1626.79,"endTime":1628.457,"body":"have achieved more,"},{"speaker":"WILL SHAW","startTime":1628.457,"endTime":1631.053,"body":"but I'm grateful for what"},{"speaker":"WILL SHAW","startTime":1628.457,"endTime":1631.053,"body":"I was able to accomplish."},{"speaker":"WILL SHAW","startTime":1631.053,"endTime":1632.72,"body":"I walked away in"},{"speaker":"WILL SHAW","startTime":1631.053,"endTime":1632.72,"body":"relatively good health,"},{"speaker":"WILL SHAW","startTime":1632.72,"endTime":1636.17,"body":"and I have a lot of friends"},{"speaker":"WILL SHAW","startTime":1632.72,"endTime":1636.17,"body":"that can't say that."},{"speaker":"WILL SHAW","startTime":1636.17,"endTime":1641.93,"body":"So I-- when I got injured, my"},{"speaker":"WILL SHAW","startTime":1636.17,"endTime":1641.93,"body":"wife was working at a company"},{"speaker":"WILL SHAW","startTime":1641.93,"endTime":1643.67,"body":"at the time called Infusionsoft."},{"speaker":"WILL SHAW","startTime":1643.67,"endTime":1647.3,"body":"Now local here to where we're"},{"speaker":"WILL SHAW","startTime":1643.67,"endTime":1647.3,"body":"at in Arizona and Chandler."},{"speaker":"WILL SHAW","startTime":1647.3,"endTime":1650.96,"body":"And I got to know-- she was"},{"speaker":"WILL SHAW","startTime":1647.3,"endTime":1650.96,"body":"in marketing department."},{"speaker":"WILL SHAW","startTime":1650.96,"endTime":1655.34,"body":"I got to know that team,"},{"speaker":"WILL SHAW","startTime":1650.96,"endTime":1655.34,"body":"the CMO really well"},{"speaker":"WILL SHAW","startTime":1655.34,"endTime":1657.95,"body":"and basically we were"},{"speaker":"WILL SHAW","startTime":1655.34,"endTime":1657.95,"body":"just like, all right,"},{"speaker":"WILL SHAW","startTime":1657.95,"endTime":1660.8,"body":"well, let's reinvent yourself,"},{"speaker":"WILL SHAW","startTime":1657.95,"endTime":1660.8,"body":"like come work on Infusionsoft."},{"speaker":"WILL SHAW","startTime":1660.8,"endTime":1661.74,"body":"It's a great company."},{"speaker":"WILL SHAW","startTime":1661.74,"endTime":1662.75,"body":"It's a great culture."},{"speaker":"WILL SHAW","startTime":1662.75,"endTime":1666.26,"body":"It'll be a great like \"first"},{"speaker":"WILL SHAW","startTime":1662.75,"endTime":1666.26,"body":"job\" because what was happening"},{"speaker":"WILL SHAW","startTime":1666.26,"endTime":1667.4,"body":"was nobody was hiring me."},{"speaker":"WILL SHAW","startTime":1667.4,"endTime":1668.775,"body":"I was trying to"},{"speaker":"WILL SHAW","startTime":1667.4,"endTime":1668.775,"body":"apply everywhere."},{"speaker":"WILL SHAW","startTime":1668.775,"endTime":1671.51,"body":"I was applying to like"},{"speaker":"WILL SHAW","startTime":1668.775,"endTime":1671.51,"body":"insurance companies,"},{"speaker":"WILL SHAW","startTime":1671.51,"endTime":1673.82,"body":"all of this stuff like"},{"speaker":"WILL SHAW","startTime":1671.51,"endTime":1673.82,"body":"whether it was insurance,"},{"speaker":"WILL SHAW","startTime":1673.82,"endTime":1677.375,"body":"not by because I wanted to be in"},{"speaker":"WILL SHAW","startTime":1673.82,"endTime":1677.375,"body":"insurance, I just wanted a job."},{"speaker":"WILL SHAW","startTime":1677.375,"endTime":1679.25,"body":"Different-- like"},{"speaker":"WILL SHAW","startTime":1677.375,"endTime":1679.25,"body":"construction companies even."},{"speaker":"WILL SHAW","startTime":1679.25,"endTime":1680.91,"body":"I was trying to-- at"},{"speaker":"WILL SHAW","startTime":1679.25,"endTime":1680.91,"body":"that point I was like,"},{"speaker":"WILL SHAW","startTime":1680.91,"endTime":1682.368,"body":"I'm not going to"},{"speaker":"WILL SHAW","startTime":1680.91,"endTime":1682.368,"body":"join the military."},{"speaker":"WILL SHAW","startTime":1682.368,"endTime":1683.54,"body":"I'm married."},{"speaker":"WILL SHAW","startTime":1683.54,"endTime":1684.585,"body":"I want to have a family."},{"speaker":"WILL SHAW","startTime":1684.585,"endTime":1686.21,"body":"One of the things I"},{"speaker":"WILL SHAW","startTime":1684.585,"endTime":1686.21,"body":"hated about the NFL"},{"speaker":"WILL SHAW","startTime":1686.21,"endTime":1689.04,"body":"was being gone for periods"},{"speaker":"WILL SHAW","startTime":1686.21,"endTime":1689.04,"body":"of time from my family,"},{"speaker":"WILL SHAW","startTime":1689.04,"endTime":1690.75,"body":"so I wasn't going to"},{"speaker":"WILL SHAW","startTime":1689.04,"endTime":1690.75,"body":"go down that path."},{"speaker":"WILL SHAW","startTime":1690.75,"endTime":1692.37,"body":"So that shifted"},{"speaker":"WILL SHAW","startTime":1690.75,"endTime":1692.37,"body":"like my mentality"},{"speaker":"WILL SHAW","startTime":1692.37,"endTime":1694.43,"body":"on what I was going to do."},{"speaker":"WILL SHAW","startTime":1694.43,"endTime":1697.13,"body":"So I was like, all right, let's"},{"speaker":"WILL SHAW","startTime":1694.43,"endTime":1697.13,"body":"just try a job and let's see."},{"speaker":"WILL SHAW","startTime":1697.13,"endTime":1699.95,"body":"I know at this point I'm 23, 24."},{"speaker":"WILL SHAW","startTime":1699.95,"endTime":1702.86,"body":"I didn't have a prototypical"},{"speaker":"WILL SHAW","startTime":1699.95,"endTime":1702.86,"body":"college or early 20s"},{"speaker":"WILL SHAW","startTime":1702.86,"endTime":1704.66,"body":"experience, because I"},{"speaker":"WILL SHAW","startTime":1702.86,"endTime":1704.66,"body":"was playing football."},{"speaker":"WILL SHAW","startTime":1704.66,"endTime":1706.25,"body":"I've never had a chance"},{"speaker":"WILL SHAW","startTime":1704.66,"endTime":1706.25,"body":"to do an internship"},{"speaker":"WILL SHAW","startTime":1706.25,"endTime":1707.208,"body":"or see what I was like."},{"speaker":"WILL SHAW","startTime":1707.208,"endTime":1709.22,"body":"Let's just-- let's just"},{"speaker":"WILL SHAW","startTime":1707.208,"endTime":1709.22,"body":"go try a tech company."},{"speaker":"WILL SHAW","startTime":1709.22,"endTime":1710.96,"body":"Like let's go try doing"},{"speaker":"WILL SHAW","startTime":1709.22,"endTime":1710.96,"body":"that, and see what I like"},{"speaker":"WILL SHAW","startTime":1710.96,"endTime":1711.74,"body":"and don't like."},{"speaker":"WILL SHAW","startTime":1711.74,"endTime":1712.24,"body":"And"},{"speaker":"WILL SHAW","startTime":1712.24,"endTime":1715.31,"body":"So got a job on the"},{"speaker":"WILL SHAW","startTime":1712.24,"endTime":1715.31,"body":"customer success team,"},{"speaker":"WILL SHAW","startTime":1715.31,"endTime":1717.23,"body":"and I approached it"},{"speaker":"WILL SHAW","startTime":1715.31,"endTime":1717.23,"body":"with the same mentality"},{"speaker":"WILL SHAW","startTime":1717.23,"endTime":1720.26,"body":"I approached football, which"},{"speaker":"WILL SHAW","startTime":1717.23,"endTime":1720.26,"body":"was like just be the hardest"},{"speaker":"WILL SHAW","startTime":1720.26,"endTime":1724.73,"body":"worker in the room, just outwork"},{"speaker":"WILL SHAW","startTime":1720.26,"endTime":1724.73,"body":"everybody learn as much as I"},{"speaker":"WILL SHAW","startTime":1724.73,"endTime":1727.34,"body":"can, and I quickly got"},{"speaker":"WILL SHAW","startTime":1724.73,"endTime":1727.34,"body":"promoted and within a year--"},{"speaker":"WILL SHAW","startTime":1727.34,"endTime":1731.21,"body":"and like within a year, I was at"},{"speaker":"WILL SHAW","startTime":1727.34,"endTime":1731.21,"body":"the top of the customer success"},{"speaker":"WILL SHAW","startTime":1731.21,"endTime":1734.45,"body":"team and then started moving"},{"speaker":"WILL SHAW","startTime":1731.21,"endTime":1734.45,"body":"into more of the product realm."},{"speaker":"WILL SHAW","startTime":1734.45,"endTime":1736.34,"body":"And I was just learning"},{"speaker":"WILL SHAW","startTime":1734.45,"endTime":1736.34,"body":"as much as I could."},{"speaker":"WILL SHAW","startTime":1736.34,"endTime":1739.77,"body":"And then basically a year and"},{"speaker":"WILL SHAW","startTime":1736.34,"endTime":1739.77,"body":"a half in, the summer of 2016,"},{"speaker":"WILL SHAW","startTime":1739.77,"endTime":1741.0,"body":"I decided to--"},{"speaker":"WILL SHAW","startTime":1741.0,"endTime":1742.05,"body":"I decided to leave."},{"speaker":"WILL SHAW","startTime":1742.05,"endTime":1745.673,"body":"I was like, you know what,"},{"speaker":"WILL SHAW","startTime":1742.05,"endTime":1745.673,"body":"I I've learned a bunch."},{"speaker":"WILL SHAW","startTime":1745.673,"endTime":1746.34,"body":"I have a bunch--"},{"speaker":"WILL SHAW","startTime":1746.34,"endTime":1747.81,"body":"I have a lot more"},{"speaker":"WILL SHAW","startTime":1746.34,"endTime":1747.81,"body":"that I want to learn,"},{"speaker":"WILL SHAW","startTime":1747.81,"endTime":1749.62,"body":"and I'm not going to"},{"speaker":"WILL SHAW","startTime":1747.81,"endTime":1749.62,"body":"be able to do it here."},{"speaker":"WILL SHAW","startTime":1749.62,"endTime":1754.27,"body":"I see some opportunities to"},{"speaker":"WILL SHAW","startTime":1749.62,"endTime":1754.27,"body":"really create my own business,"},{"speaker":"WILL SHAW","startTime":1754.27,"endTime":1757.08,"body":"which was something I"},{"speaker":"WILL SHAW","startTime":1754.27,"endTime":1757.08,"body":"really wanted to try,"},{"speaker":"WILL SHAW","startTime":1757.08,"endTime":1758.83,"body":"and so I went for it."},{"speaker":"WILL SHAW","startTime":1758.83,"endTime":1760.56,"body":"And I had basically"},{"speaker":"WILL SHAW","startTime":1758.83,"endTime":1760.56,"body":"started what I"},{"speaker":"WILL SHAW","startTime":1760.56,"endTime":1762.48,"body":"would call a tech enabled"},{"speaker":"WILL SHAW","startTime":1760.56,"endTime":1762.48,"body":"services company so"},{"speaker":"WILL SHAW","startTime":1762.48,"endTime":1766.41,"body":"like customizing whether it"},{"speaker":"WILL SHAW","startTime":1762.48,"endTime":1766.41,"body":"was Infusionsoft, HubSpot,"},{"speaker":"WILL SHAW","startTime":1766.41,"endTime":1767.37,"body":"Salesforce."},{"speaker":"WILL SHAW","startTime":1767.37,"endTime":1770.43,"body":"For different businesses, we"},{"speaker":"WILL SHAW","startTime":1767.37,"endTime":1770.43,"body":"were implementing those tools."},{"speaker":"WILL SHAW","startTime":1770.43,"endTime":1773.4,"body":"And then basically sold"},{"speaker":"WILL SHAW","startTime":1770.43,"endTime":1773.4,"body":"one insurance agent who"},{"speaker":"WILL SHAW","startTime":1773.4,"endTime":1777.21,"body":"happened to be local,"},{"speaker":"WILL SHAW","startTime":1773.4,"endTime":1777.21,"body":"who happened to refer us"},{"speaker":"WILL SHAW","startTime":1777.21,"endTime":1779.19,"body":"to a friend who referred"},{"speaker":"WILL SHAW","startTime":1777.21,"endTime":1779.19,"body":"us to another friend"},{"speaker":"WILL SHAW","startTime":1779.19,"endTime":1782.25,"body":"and from summer"},{"speaker":"WILL SHAW","startTime":1779.19,"endTime":1782.25,"body":"2016 to end of 2018,"},{"speaker":"WILL SHAW","startTime":1782.25,"endTime":1785.04,"body":"probably worked with close"},{"speaker":"WILL SHAW","startTime":1782.25,"endTime":1785.04,"body":"to 100 insurance agencies"},{"speaker":"WILL SHAW","startTime":1785.04,"endTime":1788.49,"body":"kind of implementing the"},{"speaker":"WILL SHAW","startTime":1785.04,"endTime":1788.49,"body":"same 4 or 5 key core systems."},{"speaker":"WILL SHAW","startTime":1788.49,"endTime":1793.02,"body":"And I eventually-- I decided to"},{"speaker":"WILL SHAW","startTime":1788.49,"endTime":1793.02,"body":"leave that company because they"},{"speaker":"WILL SHAW","startTime":1793.02,"endTime":1795.96,"body":"wanted to stay focused on the"},{"speaker":"WILL SHAW","startTime":1793.02,"endTime":1795.96,"body":"consulting side because they"},{"speaker":"WILL SHAW","startTime":1795.96,"endTime":1799.175,"body":"were in other niches and"},{"speaker":"WILL SHAW","startTime":1795.96,"endTime":1799.175,"body":"industries, and I said,"},{"speaker":"WILL SHAW","startTime":1799.175,"endTime":1801.3,"body":"you know what, we need to"},{"speaker":"WILL SHAW","startTime":1799.175,"endTime":1801.3,"body":"just-- we need to build--"},{"speaker":"WILL SHAW","startTime":1801.3,"endTime":1804.12,"body":"we need to build a system from"},{"speaker":"WILL SHAW","startTime":1801.3,"endTime":1804.12,"body":"the ground up, and that's--"},{"speaker":"WILL SHAW","startTime":1804.12,"endTime":1806.94,"body":"the end of 2018 is when"},{"speaker":"WILL SHAW","startTime":1804.12,"endTime":1806.94,"body":"I left, and I basically"},{"speaker":"WILL SHAW","startTime":1806.94,"endTime":1810.39,"body":"did a lot of side consulting"},{"speaker":"WILL SHAW","startTime":1806.94,"endTime":1810.39,"body":"through 2019 and 2020."},{"speaker":"WILL SHAW","startTime":1810.39,"endTime":1812.34,"body":"But basically,"},{"speaker":"WILL SHAW","startTime":1810.39,"endTime":1812.34,"body":"beginning of 2019 is--"},{"speaker":"WILL SHAW","startTime":1812.34,"endTime":1815.67,"body":"that's when I transitioned"},{"speaker":"WILL SHAW","startTime":1812.34,"endTime":1815.67,"body":"out of what I was doing"},{"speaker":"WILL SHAW","startTime":1815.67,"endTime":1819.806,"body":"and into creating the idea"},{"speaker":"WILL SHAW","startTime":1815.67,"endTime":1819.806,"body":"of what became Better Agency."},{"speaker":"CHRISTEN KELLEY","startTime":1819.806,"endTime":1822.16,"body":"Well,"},{"speaker":"CHRISTEN KELLEY","startTime":1819.806,"endTime":1822.16,"body":"we could have kept going."},{"speaker":"CHRISTEN KELLEY","startTime":1822.16,"endTime":1824.71,"body":"Many, many more"},{"speaker":"CHRISTEN KELLEY","startTime":1822.16,"endTime":1824.71,"body":"episodes featured"},{"speaker":"CHRISTEN KELLEY","startTime":1824.71,"endTime":1830.08,"body":"how our guests had stumbled"},{"speaker":"CHRISTEN KELLEY","startTime":1824.71,"endTime":1830.08,"body":"into or got into it on purpose"},{"speaker":"CHRISTEN KELLEY","startTime":1830.08,"endTime":1834.09,"body":"this interesting"},{"speaker":"CHRISTEN KELLEY","startTime":1830.08,"endTime":1834.09,"body":"world of insurance."},{"speaker":"CHRISTEN KELLEY","startTime":1834.09,"endTime":1837.61,"body":"I know that Reid, and I have"},{"speaker":"CHRISTEN KELLEY","startTime":1834.09,"endTime":1837.61,"body":"many more interviews to come."},{"speaker":"CHRISTEN KELLEY","startTime":1837.61,"endTime":1840.87,"body":"However, if there"},{"speaker":"CHRISTEN KELLEY","startTime":1837.61,"endTime":1840.87,"body":"is any of the guests"},{"speaker":"CHRISTEN KELLEY","startTime":1840.87,"endTime":1844.5,"body":"that you did not get to"},{"speaker":"CHRISTEN KELLEY","startTime":1840.87,"endTime":1844.5,"body":"listen to the full session,"},{"speaker":"CHRISTEN KELLEY","startTime":1844.5,"endTime":1848.16,"body":"I highly suggest going to"},{"speaker":"CHRISTEN KELLEY","startTime":1844.5,"endTime":1848.16,"body":"our website at insuretechpod"},{"speaker":"CHRISTEN KELLEY","startTime":1848.16,"endTime":1850.32,"body":"and looking at"},{"speaker":"CHRISTEN KELLEY","startTime":1848.16,"endTime":1850.32,"body":"those past episodes"},{"speaker":"CHRISTEN KELLEY","startTime":1850.32,"endTime":1851.79,"body":"and listening to"},{"speaker":"CHRISTEN KELLEY","startTime":1850.32,"endTime":1851.79,"body":"the full stories"},{"speaker":"CHRISTEN KELLEY","startTime":1851.79,"endTime":1855.53,"body":"from all of the various"},{"speaker":"CHRISTEN KELLEY","startTime":1851.79,"endTime":1855.53,"body":"guests we featured today."}]}