Good franchisees measure performance, but the great ones measure their franchisees' satisfaction. Tune in to a fun and interesting discussion with Eric Stites Founder and CEO, and Michelle Rowan, President of Franchise Business Review about how getting anonymous, honest, and truthful feedback can be the most powerful tool in growing a brand. The follow this season as we talk to some of their top scorers of the FBR, Franchisee Satisfaction Survey including: Pinch a Penny, Fibrenew, Christian Brothers Automotive, Payroll Vault, Pizza Factory, Puroclean, Team Logic and Mathnasium.
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