EP 67: Contact Center Secrets with Matt Beckwith Artwork

Customer Service Gold Dust Podcast

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.

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Customer Service Gold Dust Podcast

EP 67: Contact Center Secrets with Matt Beckwith

July 06, 2022 • Matt Beckwith • Season 1 • Episode 67

0:00 | 29:14

Welcome to Episode 67 of the Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Matt Beckwith.

Matt is a Director of Customer Experience and 'The Contact Center Geek'.

We hear him talk about a particular habit he developed that has helped sharpen his Contact Center sword; the importance of looking beyond basic average handling time metrics; and why voice will likely never die out - but may merge with digital even more in the years to come.

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You can find Matt online at:

Website

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FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/