EP 80: Gold Dust Archive - Conquering Mediocrity with Jamie Thorpe Artwork

Customer Service Gold Dust Podcast

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.

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Customer Service Gold Dust Podcast

EP 80: Gold Dust Archive - Conquering Mediocrity with Jamie Thorpe

October 19, 2022 • Jamie Thorpe • Episode 80

0:00 | 37:10

This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...

In this episode, Gavin is joined by Jamie Thorpe.

Jamie is a CX, Research and Engagement Professional - and the Head of Experience Management at Ipsos MORI CX.

We hear him pinpoint why priorities are always an essential part of any roadmap; when mediocrity is the thing to be feared - not digitisation; and the tangible benefits of communicating with customers during The Credit Crunch.

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You can find Jamie online at:

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FeedSpot - 30 Best Customer Service Podcasts

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This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in touch with Gavin find him online or on social media at:

https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/