U-R-G On the Go
An informative podcast for the United Recyclers Group. Each week we will feature an entertaining guest that will share their knowledge and information with you, providing you with tips and tools to help you become a more profitable business.
U-R-G On the Go
Dismantling the Junkyard Myth: One Recycler's Journey
Auto recycling isn't just about selling parts—it's about building a legacy. In this captivating episode, we're joined by Brian Bachand, CEO of Westover Auto Salvage and a second-generation auto recycler who's transforming his family business through innovation, education, and industry advocacy.
Brian takes us through his remarkable journey from a child sweeping floors and stacking tires to a forward-thinking leader planning for the next generation. With his father's powerful credo—"we move forward and make it happen"—guiding his approach, Brian shares wisdom that applies to businesses of all sizes: ask questions, seek knowledge, and maintain a healthy work-life balance by being "where your feet are."
The conversation dives deep into the rapidly evolving automotive recycling landscape, particularly the seismic shift toward electric vehicles. Brian articulates the unique challenges EVs present—from specialized handling requirements to critical fire safety protocols—while also exploring how market volatility in commodities and regulatory changes are reshaping business strategies across the industry.
What truly sets this episode apart is Brian's passionate advocacy for changing public perception of auto recycling. "We don't run a museum, we sell auto parts," he explains, emphasizing the need to move beyond the outdated "junkyard" stereotype toward recognition as professional recyclers providing quality parts and exceptional service. His insights into building strategic partnerships, leveraging technology solutions like Bin Match Pro, and actively participating in industry organizations offer a masterclass in modern recycling operations.
Don't miss Brian's exciting announcement about his upcoming novel "Dismantled Hearts: A Used Auto Parts Mystery"—a unique project combining his industry expertise with creative storytelling. Whether you're a seasoned recycler or just curious about the future of automotive sustainability, this episode delivers valuable perspective on building relationships, embracing change, and moving an essential industry forward.
Join us at the upcoming URG Conference April 10-12 in Orlando to connect with industry leaders like Brian and discover the latest innovations transforming automotive recycling.
Welcome one and all to URG On the Go podcast. You are there and we are here. Urg is the true voice of the automotive recycling industry. It was created for the pros that have a need to know that are on the go. That's why it's called URG On the Go Podcast. I'm DJ Harrington, your co-host, better known as the cardiologist, but the real host of the program is the good-looking, talented Amanda Morrison, who's Director of Member-Vendor Relations for URG. Amanda, how are you this beautiful day?
Speaker 2:I'm doing great, dj. It's a beautiful day here in Texas and enjoying the spring weather. I'm just about to go pot some of my plants out here and it's been great. We're getting ready and geared up for the conference here April 10th through the 12th. It's going good. How are you?
Speaker 1:Very good In Georgia blue skies, big white puppy clouds. It's a gorgeous day and my grandchildren just came home from school. Oh, that's awesome, this will be a good one. We got a great guest today, great guest today, so I'm going to pass it on over to you so you can introduce our guests and get them ready for our little over 9,000 listeners yes, we.
Speaker 2:Today we have a fabulous guest. We've got Brian Bichon here from Westover Auto Salvage in Bletchertown, massachusetts. How are you doing today, brian?
Speaker 3:I am doing very well. Thank you for asking how. About yourself?
Speaker 2:I'm doing great, doing good. It's so good to have you on the podcast. We love having our new members on here and talking about their experiences and what you're looking forward to. I wanted to ask you can you share a story, the story of how you started in the automotive recycling industry?
Speaker 3:Absolutely. Yes, I can. I guess the story of how I got started in the auto recycling industry, I think, is quite a common one. I was born out back in one of our deep-looted cars and went right to work and haven't left since. No, I'm just kidding around. Oh my gosh, I love that.
Speaker 3:No, my start was really being a second-generation auto recycler. I got into it. My dad worked in a few auto salvages and ran a few until he decided to start building his own dream, starting his own auto salvage. So since my youth I've been exposed to this lifestyle. I guess I started off exploring and treasure hunting in my younger days and then went on deliveries with my grandfather until I was about 10.
Speaker 3:And that's really when the work started for me. I mean, I started picking up the yard and sweeping the floors, stacking tires until I could show I was definitely capable of doing more, and then went on to dismantling and deep-looting vehicles and then inventorying cars and crushing cars, then onto a lift and driveline and up the ladder to where we are now. So I think I started out thinking this was the coolest thing ever, like a proverbial junkyard dog working on cars, listening to classic and Southern rock and spending time with my dad, but I still do the latter half. But my perspective evolved over time from the kids starstruck to growing and growing up and learning to being a part of the workforce and more self-involved into now thinking about leadership and our people and growing the business relationships and our future.
Speaker 2:I love that. That's such a well-rounded way to look at it. So you started out super early, obviously, cleaning up the yard. Did you start out kind of more in sales once you were hired on as an actual employee, or how did you start off?
Speaker 3:Oh, I mean, this was many moons ago picking up the yard and pulling parts out in the yard and then working your way into the garage and working equipment whether it be front end loaders or the forklifts and then getting to be trusted to show you're capable of doing the job and pulling those high dollar drive trains or whatever the harder, difficult parts are, and then working your way into the office doing more of the inventory and the sales and production aspect and to where I am now from, the ceo of the company. Uh, big picture is also, um, focusing on what we got going internally as well. I mean we like to say a little phrase here that we wear all the hats but if not, many and vice versa.
Speaker 2:Yep, yep, that's kind of how a you know family-run business is right. You've got to be able to be a little bit, you know, versatile in your job titles 100%, Yep, Awesome. So what are some of the biggest lessons you've learned since you know, starting out in the automotive recycling industry and taking over as CEO?
Speaker 3:I think the biggest lessons I've learned from starting out really began with learning how to ask questions. I mean all the questions Seek and you shall find, from reaching out to understand more about a topic or how things are assembled and dismantled. There are no dumb questions, only those that limit themselves by really not asking them. I've also learned that work stays at work. There's a great book, be when your Feet Are, by Scott O'Neill and that just delves right into us, so giving your attention and focus to where your feet are, and that really translates within the business as well. And I think one of the biggest lessons that I've learned from my dad that's been embedded into me is his credo we move forward and we make it happen. Building something so special to us here and like seeing the progress and even enduring the pitfalls and challenges has really created continual motivation to not let anyone or anything set us back or deter us or threaten us from what we or where we want to go and who we want to become.
Speaker 2:That's awesome, that's perfect. I love that motto too Be where your feet are too. I'll have to read that book Sounds like a good one. What advice would you give to someone starting out in the automotive recycling industry and how would they get going?
Speaker 3:My advice for those just starting out they're entering the Thunderdome of the auto recycling arena is to get involved. I mean do your research, reach out and ask fellow recyclers for their input, better or worse. Not being afraid to fail, I mean you will fail and you will lose money on market slings and inventory gambles, I mean. But also you'll succeed. I mean do your best to define your mission, make goals and hold yourself and your team accountable. Help, continue to change the narrative and work hard and work smart. I mean invest in your culture, whom you hire and how you operate, and invest in yourself is really the biggest thing I can say, whether you sign the checks or you're working hard to earn them. If everyone's moving forward together, then success takes care of itself.
Speaker 2:Yeah, 100% agree with that. I love that. So you were talking about you know joining, you know your state associations and such. That kind of goes into my next question what partnerships and collaborations have been the most beneficial for your business in the past few years?
Speaker 3:In the past few years the partnerships we've created have really become the integral part of our success and exposure, so to speak, within each one in its own scope and nature.
Speaker 3:I mean, some are big picture and some are just daily contacts and even emergency people that are so important yet are only called in the direst of times.
Speaker 3:We're proud members of ARA and our state chapter, arm, as well as URG, and just these three partnerships themselves have elevated our business to levels of success and standards that I guess me and my dad could only dream of.
Speaker 3:The outlets and opportunities, as well as the relationship we have made and enjoyed, have been the silver lining that have contributed so much to our growth and sustainability. From the mission direction we get from ARA and the logistics of how we operate that we see from EURG and the commodity and leadership we get with ARM. These partnerships have been tangible, just really benefactors that we've hoped to continue to strengthen, grow and to lead others in time. On the operational side, I would say other partnerships that I should make mention of is our transmission guru, lloyd's transmission, and then on to that environmental dismantled probe in match pro G core, relco, accurate converter and RAS, and these are all huge people that we do business with, that we consult with, that. We just have this open and honest, transparent relationship that we can continue to rely on each other for information, guidance, but also just support.
Speaker 2:Yeah, yeah, we actually just had Greg Dariel on the one that created the. Disgmental Pro. Yeah, yeah, that's awesome that you use his tool and that's that's key kind of for your, your envi environmental stuff for vet too.
Speaker 3:right, you know, getting all that tracked and getting that in there absolutely, and just trying to keep advocating, spreading the word about it is just paramount, at least for what I do on a daily basis definitely I love that.
Speaker 2:So, um, I'm going to ask you if you could go back and give yourself advice when you were starting out. What would that be, and what do you wish you would have known back then starting out?
Speaker 3:That's a great question. I'm trying to think about that time and time again and I guess if I go back and give myself advice when I was just starting out, I probably would say the same things I buy into today. I mean I can't change the past, but I can definitely learn from it. I tell myself to start to care and invest earlier. I mean it's a family business, our family, and one day I'll pass it on to my son, braden, even one of my daughters, bailey, mariana or Lyra, or maybe even a collaboration of all of them planning for the future and investing the energy and resources to advocate for our way of life.
Speaker 3:The auto recycler, the quality and vision mission, for it is absolutely essential. The sooner the better. From just succession planning, which is a big one, to just planning for tomorrow what's even on tap for this afternoon. Getting involved, innovating and evolving and moving forward, like my dad says, and make it happen. Maybe really try to rally against the cash for clunkers in hindsight and maybe stockpile some converters from when rhodium was like over 330,000.
Speaker 3:But I'm more like Marty McFly than Biff Taylor. So I'm going to keep it simple and safe, so I don't mess with the time loop.
Speaker 2:Yep, yep, yep, because I mean holding on to that inventory could mean you're not getting another inventory, right? That's so true, yep, yep, I'm that one person that likes to clean houses. Like you know, if it's been sitting on there for longer than a year, then it's just wasting my money at that point.
Speaker 3:Oh, you are correct with that. I got a little quip from one of my friend auto recyclers down in Thomaston, Connecticut, Al or Ron at Albertson. He's got this great phrase we don't run a museum.
Speaker 2:We're selling auto parts people, let's make it happen.
Speaker 1:Yep, we don't run a museum, we're selling auto parts people. Let's make it happen yep, exactly yeah, that's perfect. All right, dj, is it time for a break? Yeah, why don't we take a break? This has been a good one. It's a great job. All right, folks, let's take a real fast break and we'll be right back urg can help you streamline your business for maximum efficiency and increased profits.
Speaker 4:Access powerful software and unique tools. Receive top-level training with industry experts. Network with hundreds of recyclers. Employ e-commerce solutions to boost business. Receive support, resources and discounts. Business Receive support, resources and discounts Starting at just $150 a month. It's the smartest investment you will make for your business this year. Go to u-r-gcom and click on Become a Member. Your path to a profitable future is just a click away. That's u-r-gcom.
Speaker 1:Welcome back listeners. You know you're listening to the number one podcast in the recycling industry, urg On the Go. I want to remind all of you, and I can't thank you enough to all 9,000 plus listeners. We're available on Spotify, itunes, pandora, stitcher, iheartmedia, amazon or wherever you get your podcasts. So, without further ado, I'll hand it over to our real host, amanda Morrison. Amanda, it's all yours, girl.
Speaker 2:Thank you, dj. Awesome, all right, we've been talking to Brian over at Westover Salvage in Massachusetts and it's been a great, great show so far. Brian, I'd like to ask what trends do you think you've seen kind of impact the industry and what do you see as the challenges for those biggest trends that are happening?
Speaker 3:Absolutely. I see the trends with the biggest impact really start with the shift that we're seeing to EV.
Speaker 3:I mean everything involved with this is going to impact the industry, from how we handle the inventory and store and transport these vehicles and its parts, even on down to the regulation for their legislation on this. This is a new ball game and it's really something at times that has been rushed. So we see this trend brings new challenges, including a priority which would be made by all auto recyclers is fire safety. How we will adapt to the EV shift will change the landscape and logistics of how we handle and sell our parts, but also even what markets we're going to be targeting. Market shifts are a huge influence that continue to impact our industry.
Speaker 3:I mean gold's, I believe today is that 300 or no 3000 announced, whereas copper is that like five dollars a pound.
Speaker 3:We're seeing dramatic increases in aluminum demand, while the converter market is vulnerable from uncertainty in its futures With these kind of market swings.
Speaker 3:I mean they have imposing factors that influence them, such as tariffs, but put those in place, and on both sides of the supply and demand chain. But I'm hoping at least. I think the general hope is that it helps to close the loop on some of these important things like recycled and raw materials being used and invested into the manufacturing of these EV batteries. Yet the tariffs will drive prices and force the hands of business models and even create a roller coaster, potentially for the industry, as how we navigate within and around them. We navigate within and around them. These things counter with the Federal Right to Repair Act and the Safe Repair Act, along with other end-of-life vehicle and battery management, epr and tire and battery stewardship bills in Congress are really going to pose a huge catalyst for the industry to see how this shakes out, whether it's just in the next couple of months or in the next couple of years with the current administration and what happens on there is really going to be pivotal to the future of the auto recycler.
Speaker 2:I love that you are so well educated. How do you stay up on trends and all these changes and kind of the changing technology as well? How do you keep up with all of this information?
Speaker 3:I would have to say that would be the Googles. I mean not just that we stay updated with the trends and changes, by really staying involved and staying aware. My dad likes to have this phrase we are awake and perceptive to the influences and changes around us, but we are not.
Speaker 3:Quoteunquote woke so being involved in things like the government affairs committee, the shift initiative in the area, along strategizing on a local level with our state association leadership, has really kept us dialed in on the industry around us, being proactive and in adapting our operations to say how, to figure out how we stay ahead of the curve is a direct result, I think, of reaching out and taking the time to talk to other members and other yards and other associations about how things are going and happening within their realm. So following Kitco or looking up on Google or observing the social media platforms of the movers and the shakers of the industry, as well as taking time to read newsletters and have conversations with people such as Hayden from Auto Recycling World or Deanne from Recycling Today, I think are just paramount to staying connected and a part of these trends, as well as being a part of these changes we're seeing.
Speaker 2:Yeah, for sure. And you know, being a part of ARA and URG and going to the conference, right, you guys are going to be first-time attendees at the URG conference, right?
Speaker 3:Yes, very, very excited about that.
Speaker 2:Awesome. And yes, and you guys are new URG members. What resources and tools have you found that are most helpful for you and what you've utilized through URG as well?
Speaker 3:The resources that I've felt are most helpful for our business that we found are the people. I mean AI may be the future, but the human element is transcendent and essential, in my opinion at least. I mean people are our greatest resource and asset. So how we interact and work together allows us to utilize the other tools that Mother Nature or modern technology may have to offer us. I mean my staff brings feedback and different points of view that are intrinsic to moving in the direction of our shared goal. Growing relationships between members of the team onto customers and vendors and other buyers has really proven one of the most consistent and helpful resources for us to tap into. But I guess, in terms of tools, I would have to say our Car Crusher has been one that's quite been consistently utilized onto things such as software. Big plug for Bin Match Pro here and Dyspansel Pro. These have both been game changers in their own right that have helped my business grow and offer better service and to really stay on top of things.
Speaker 2:Awesome. I love that. And how have you seen since and I know you wrote a little article for URG on joining URG what's your take on what URG provides for you as a recycler? How?
Speaker 3:URG has helped my business in becoming a new member has just been hand in hand. I mean for all the stuff that I may buy in personally and how I'm trying to show these things and keep my team educated and keep them motivated. I find each and every resource and just go-to base for technology, information and support to all be readily available at URG, and that starts with just the people that work there, from Christy to Kristen. Anyone that I've talked to has just been so personable, so helpful.
Speaker 3:Whatever endeavor I might be looking up or trying to start within the URG platform, and the biggest thing I can really say is to do your research and see the benefits that URG provides, such as e-commerce platforms and website building capabilities, but also the networking the people that you get to meet and to create relationships with, whether inside the business or outside, is just compared to no one, and how you do that really moves us forward into the direction of the future of auto recycling that I want to see.
Speaker 3:So buying into this program is one thing, so I try to advocate for that, and then seeing all these different training modules that URG has to provide and or has to offer is just a tool that is uncanny in terms of its capability of training the future auto recycler as well as the current one, and that is hard to come by in an industry that seems like we all do the same thing just differently. So spending the time to really advocate for URG since I come and became a member has been priority. But also implementing and utilizing the benefits of URG is another thing I try to act or advocate for. Because it's one thing to have that badge of honor to show that you're committed, but it's another thing to really take advantage of all these great opportunities that URG holds.
Speaker 2:It's another thing to really take advantage of all these great opportunities that URG holds. Yep, yep. And that's exactly what we love to hear is you know, we don't want you to just say you're a URG member, we want you to actively be utilizing those tools and growing your business with us. Yep, so that's perfect. All right, dj, should we take another break?
Speaker 1:Let's take a break and we'll be right back, folks.
Speaker 4:The URG Scholarship Foundation was founded in 2014 in honor of individuals who give their talent, time and, very often, their own finances to ensure the growth and success of the automotive recycling industry. We understand college is not for everyone, so each year the foundation offers substantial financial scholarships to auto recycling employees and the children of employees that are attending four-year and technical or trade schools, to assist with their education. Don't leave money on the table. If you have a child or if you're interested in attending continuing education, this money is available to you. Go to u-r-gcom and click on the Scholarship Foundation tab. Urg keeping our industry strong through education.
Speaker 1:Welcome back listeners. This is URG on the go. I want to remind all of you, please remember to like, review and share everywhere. And I want to give you the hotline number here at the podcast center. If you want to hear another industry expert like Brian, by all means dial 706-409-5603. 409-5603. If you want to hear Rob Rainwater, mike Conkle, ryan Falco or you know from John Bessler to Tom Andre or Paul D'Adamo, by all means just let Amanda know and she will do her very best to get them on the next podcast. I want to remind everybody the up-and-coming conference, april 10th through the 12th in beautiful sunny Florida at the Hyatt Regency. Let me give all of you a phone number. If want some more information, call Jennifer McPherson and here's her number 512-677-6202. Now, before I turn back over to Amanda, I want to give our friend, brian.
Speaker 1:Brian, when you come to the conference, there is a speaker called Dalen Zartman, d-a-l-a-n. Last name is Z-A-R-T-M-A-N. He is number one in the world to prevent EV fires at any location. When I say worldwide, he did the World Cup. He did the World Cup. He did the California fires. That were all EV vehicles on ships that were coming into the California port. They flew him all the way from Ohio out to California and one time when I was calling him to speak at URG and Team PRP, he was there putting out the fire In the World Cup. He did all 400 train-the-trainer programs for the World Cup and this is a guy that you'll be able to see, along with some of these other speakers the Rob Rainwaters, the Mike Conkles and so forth forth. They'll all be at URG April 10th through the 12th in beautiful sunny Florida at this strength and synergy conference. So, amanda, I'll turn it over to you. Thank you, dj. This is a good one. You got a good young man here, yeah yes, we do, we do.
Speaker 2:Yes, brian from Westover Auto in Massachusetts is on and we are talking about we actually were just talking about the conference over the break. It's your first time going right, brian.
Speaker 3:Yes, it is my first time.
Speaker 2:What's your most? What are you most excited for about the URG PRP conference?
Speaker 3:about the URG PRP conference. Did you pack lunch? Because I have a laundry list. It is going to be insane. I mean just hearing DJ talk through that lineup, it was like listening to the 90s dream team 90s bulls. It just chills down my spine. Hearing Rob Rainwater, mike Kunkel all these people I've looked up to and reached out to and just hone in on to see their different experiences and their advice and even just the challenges that they face, is absolutely amazing to see. So that's one of the biggest things that I'm looking forward to is being able to network and seeing these sessions.
Speaker 3:As a first time attendee, I'm definitely looking forward to meeting the leadership and the fellow members of URG, but also hearing their stories. I mean how they're doing what they're doing. I mean businesses and non-business. I guess at any convention I really try to act like a sponge and just soak up all the information and then bring it on home so I can ring it all out to my dad and then the rest of my team. I wish I could bring more people, but it's just me flying solo this year but that is definitely not the turn. But I do wish more people or I could go to every single one of these seminars because they're all unique and just the incredible amount of information is so helpful and supportive and motivating too. I mean, after going to any convention you come back and you're just totally reset and motivated to make it happen.
Speaker 3:So, I think I look forward to seeing how they differ from other conventions like ARA, but also excited to see new and old faces. I mean, I hope to enjoy some of the events as well as do a little golfing Not that I'm a pro.
Speaker 2:You're going to golf in the golf tournament.
Speaker 3:Good, I'm looking into it Awesome Definitely trying to see what's new with the vendors. And also, to be honest, urg has definitely given me such hope for the quality of the auto recycling industry and the future of it that I'll be spending time trying to get more involved in figuring out how to continue the advocacy of the vision and the mission of URG.
Speaker 2:I love that. Yes, and you're such an eloquent writer as well. You wrote, you know, kind of a reference letter for URG for us and that was beautifully done and you definitely have writing skills. So you're kind of trying to get your articles out there too, right. We want to kind of tout your writing capabilities. I want to make sure people are aware that you're writing some really great content. So if anyone needs articles, reach out to Brian. He's got them. He's got all the content for you.
Speaker 3:I appreciate that. Thank you so much for those kind words. I mean, I definitely live and write my passion. I try to do that in whatever spare time that I have not hanging out in my beautiful white desk and my four children, but I do am currently writing a novel about what we do.
Speaker 3:I mean it's going to be called Dismantled Hearts I used Autoparts Mystery and it's going to fall around an auto recycler so little things like converter theft rings and stuff like that might appear, but also the love and tragedy and the main characters definitely something to look out for.
Speaker 2:Oh, that's amazing. Yeah, we'll definitely have to look out for that. Do you have a published date yet, or are you still writing it?
Speaker 3:Still writing and I'm hoping 2026 will be the year.
Speaker 2:Okay, we'll keep an eye out. We'll have to get you back on to talk about it. That's incredible. It's definitely something that not a whole lot of people do in this industry, and it's cool to hear that you're going to try to get some word out about it. That's awesome.
Speaker 3:Exactly. I mean, that's what at least URG is definitely in the business of doing is spreading the word, I mean, about the good things that auto recyclers are doing on a daily basis, and to continue to advocate for that just within the business hours here, as well as what I do in my own time, that's just phenomenal.
Speaker 2:Yeah. Yeah, it's important to get the word out to the general population because they feel like they still have this junkyard mentality. You know it's a four letter word that we don't like to use, but that's kind of what they view the modern recycler as right. And so having to change that mentality of the general population is something that we're kind of trying to do as URG and as ARA, and having high standards for our automotive recyclers and making sure they're providing quality parts. So it's an awesome mission.
Speaker 3:I agree with that 100%. I mean you nailed every single point of that and I would definitely recommend to all recyclers out there to continue to openly and proactively educate and re-educate your customers as well as the public. I mean who we are. I mean Junkyard could be for some what they do, but I mean for people that buy into URG. I mean that's not how we operate. It might be an origin story, but to see the quality and caliber of the parts and the service and the people that we have in this industry is just the wave of the future and to really buy into what you do and to advocate for is the way to the future, in my opinion, completely agree, DJ.
Speaker 2:did you have any other questions for Brian?
Speaker 1:Well, I was going to ask Brian, brian, how far are you away from Linders up in?
Speaker 3:Massachusetts. Linders is about a 45-minute drive. I mean, Chris and Paul from Linders are on the board with me of the Automotive Cycler Association of Massachusetts, and Chris is an amazing writer too. I've seen the review article that DJ had of that. That was awesome. I could totally get on with that. My wife actually got that for me for an early Easter present, so that's on my reading list.
Speaker 2:That's awesome.
Speaker 1:We had him on the podcast, amanda and I, the general manager at Lenders, on the podcast. He is an extremely gifted writer. It's called the Tides and it is Paige Turner. You cannot put the book down and it's amazing how many recyclers because when you meet Chris, you don't think he's a writer. No, he did a phenomenal job. So, by all means, there's a good guy for you and I think my only tip that I have for you is when you go to URG. Let's take an example JC Cahill from Vin Match Pro. He's been on the podcast many, many times. Amanda just did a program with him less than three weeks ago and he is an extremely gifted guy. So I took a brand new customer to URG two years ago. Jc Cahill ate breakfast with him one day, bob D'Amato ate lunch with him one day, and then Rob Rainwater took him to dinner.
Speaker 2:Yep, we'll take care of you, that is amazing.
Speaker 3:Yes they do I mean each their own individual and the impact they've had on the industry, as well as what they have to offer, is just incredible. And with JC being a former member on the board of Auto Recyclers of Massachusetts, that's really cool that I can support and send people his way, because his program is just an absolute game changer. I mean, talk about decreasing your returns, but also the customer service you can provide by really going the extra effort to get your customer. The quality ROE part that they're looking for is huge.
Speaker 1:Well, amanda knows better than I do. But, amanda, when you talk about having a social drink with someone at nighttime like a christian and here he is the number one speaker for the country of australia, the uk he comes to urg and he sits there and will talk to anyone, and that's somebody that you should introduce Brian to while he's at URG.
Speaker 2:Definitely Yep, and you can always come up to me and ask me who people are and, for an introduction, I'm always willing to help out with getting people connected, so you can always reach out to me too.
Speaker 3:I'm going to hold you accountable for that. That's awesome. I'm going to take you up on that. 100%, of course. Hold you accountable for that.
Speaker 2:That's awesome, I'm gonna take you up on that 100. Of course it's like wait, who is that? I'll name them for you.
Speaker 1:I'll figure it out if I don't know family business and if, if she introduces you to the mantinis in new jersey, that's a whole family affair.
Speaker 2:That group yeah yeah, and so forth yep, and he's a board member too. So, yeah, exactly, yep, it's a great way to get out there and and really get your name out there too, you know, putting a face to the yard. That's running it, running things and kind of creates a little loyalty there too. Yeah, exactly, awesome. Well, thank you so much again, brian, for coming on today. It was great having you. Everyone, don't forget to register for the URG URG team PRP conference April 10th through the 12th in Orlando and we hope to see you guys there.
Speaker 3:Thank you again, brian thank you so much, amanda, thank you so much, dj, for this amazing opportunity for having me and all the amazing work that you guys continue to do. I look forward to keeping tabs on, as well as following and being active in that, and I can't wait to go to my first URG conference days away and I'll definitely tell everyone that I get to talk to throughout the day to sign up, if they haven't already, and hopefully I will see you in Orlando love it, thank you.