Firstmark names Crouch, Tooms to key roles

SAN ANTONIO — Firstmark Credit Union is proud to announce Cynthia Crouch has been named its new chief experience officer, with current chief experience officer, Gregg Thorne, set to retire at the end of the year. The credit union also has announced Robin Tooms as its new chief marketing officer. Crouch brings over 20 years of leadership in the financial services industry to Firstmark, most recently with Sound Credit Union in Tacoma, Wash., where she’s served as vice president of payments and operations since June 2019. With a proven track record of success in leading enterprise-wide initiatives, driving growth, and...

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