Devil's tool for eternal destruction: 'Just a minute'

“Last call for Henderson and Hernandez.” It was 11 minutes until the plane was scheduled to depart. At 10 minutes till departure, the airline released the seats for this party of two and allowed two passengers who had been victims of an oversell to board in their place. At nine minutes before departure, Henderson and Hernandez arrived at the gate. They were business colleagues and had been swallowed up by the long security lines at the terminal entrance that everyone has to navigate before entering the passenger area. They were livid. They were in disbelief. They threatened — using foul...

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