Bold Blind Beauty On A.I.R.
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Bold Blind Beauty On A.I.R.
How InnoSearch AI Enhances Equitable Shopping
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Episode title and number: How InnoSearch AI Enhances Equitable Shopping 5-#8
Summary of the show:
In this episode of Bold Blind Beauty on A.I.R., returning guest Patrick Long shares innovations at InnoSearch AI that enhance shopping for blind and low-vision users, including AI integration, voice commands, and personalized recommendations. He also highlights their accessible storefront, partnerships with organizations such as Be My Eyes and the NFB, international expansion, and ongoing improvements to the platform’s future.
Bullet points of key topics & timestamps:
00:00 Introduction
00:12 Meet the Hosts and Today's Guest
01:06 Discussion on Equitable Shopping Experiences
05:01 Patrick Long on InnoSearch AI Innovations
14:40 User Feedback and AI Enhancements
16:08 Voice Command and Accessibility Features
25:49 Flight Booking and Concierge Services
28:46 International Expansion and Partnerships
32:02 Future of Accessible E-Commerce
34:54 Closing Remarks and Community Engagement
Supporting Our Advocacy Work:
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Bio for Patrick Long:
Patrick Long is a mission-driven founder and accessibility innovator passionate about making technology truly inclusive. As CEO of InnoSearch AI, he leads the creation of AI tools that empower blind, low-vision, and senior users to shop, travel, and access the digital world independently.
Connecting with Innosearch AI:
- Website: innosearch.ai
- Dial & Chat: 1-8-5-5 S-H-O-P G-P-T or 1-8-5-5 7-4-6 7-4-7-8
- Email: support@innosearch.ai
Bold Blind Beauty On A.I.R. features thoughtful conversations that challenge assumptions, broaden perspectives, and celebrate the richness of disability experiences, rooted in A.I.R. (Access, Inclusion, & Representation)™.
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May Bold Blind Beauty always be known not for the noise it made,
but for the understanding it cultivated.
Music Credit: "Ambient Uplifting Harmonic Happy" By Panda-x-music https://audiojungle.net/item/ambient-uplifting-harmonic-happy/46309958
Thanks for listening!❤️
Steph: Welcome back to another edition of Bold Blind Beauty on A.I.R. The show is clearing the air for more A.I.R. Access, Inclusion, and Representation. My name is Stephanae McCoy, and with me are my co-hosts, Gabby Mendonca, Nasreen Bhutta, and Sylvia Stinson-Perez.
So today, we are so excited to introduce you to a returning guest. Patrick Long was featured in our Cane EnAbled series back in the spring of this year. And now he's returning to join us on the podcast to talk more about Innosearch AI. So Patrick, we are so happy to have you with us today, and we are so looking forward to this conversation.
Patrick: Yeah, absolutely. So happy to be here and thank you [00:01:00] so much for the opportunity to share more about what we're doing at Innosearch.
Steph: Thank you. Now, before we get into our conversation with you, I have a quick question for our Bold Blind Beauty On A.I.R. team. So, ladies, in your personal experience as blind or low vision shoppers, what's one change that would make shopping equitable, empowering, and enjoyable beyond simply being accessible? Can we start with, Gabby?
Gabby: Sure. For me, like you said, it goes beyond accessibility, but I think it would just be an easy platform. And I know that does tie into accessibility, but I think that even takes it a step further because as long as there's a user design-friendly layout for the platform, that definitely adds to the experience. I'm sure we can all talk about how we've experienced inaccessible shopping platforms. I've experienced way too many of them. But yeah, I think, just having access to something that is designed in a way that makes the experience less of a stressful thing and more exciting, as well as being able to get in contact with customer service for the platform if you need to be able to do that. I think that would all add to making the shopping experience much more, easy and fun overall.
Steph: Thank you for that, Gabby. Easy and exciting. That's two more Es we can add. Okay. So Sylvia, would you like to go next, please?
Sylvia: Sure. And I'm gonna take a different path than Gabby took. I've been shopping for a long time, and I kind of love the in-person shopping experience, but I'm starting to like the online experience because it's getting better. But the thing I think that could make it better is AI. So vivid descriptions, but the ability for the AI to learn me. Like, what are my likes, what styles do I have? So learning how to best accommodate me as a person who's blind in my shopping experience. So I know that that's now getting closer to being possible is that you can ask more questions.
I use AI all the time, and I love more features even on Be My AI, ask more, and you get so much more in-depth. And so being able to do that in the shopping experience and have it learn, maybe I don't have to keep asking, because eventually it's gonna know, oh, that's Sylvia. She's gonna ask what colors come in, she's gonna wanna know all the sizes, she's gonna know how that fits, et cetera. So that's a little bit different than what Gabby said, but that to me would make it so pleasurable.
Gabby: I agree with that.
Steph: Yeah, that's a really great take on that, Sylvia.
Gabby: One more thing, I just wanna add, I, I agree because it's true. Sometimes I've bought things before thinking, Oh my God, this is totally my vibe, totally my style. And then I felt the fabric, and I'm like, no, never mind, I don't actually like how this feels for me. And so I think having that extensive detail of, Hey, how does this feel? What are the textures, what's, all those bits of information? Regardless of what the piece of clothing is, I think that still comes into play.
Sylvia: And, even if it's not clothes, like I was recently buying a backpack and I, I asked AI a zillion questions to get to what I wanted to know. So, yeah.
Steph: Those are really great answers, and I think today we're gonna have a very interesting discussion with Patrick. So with that, I would like to ask you, Sylvia, to ask the first question. Okay.
Sylvia: So, Patrick, welcome again to the previous interview with Bold Blind Beauty. You shared how Innosearch AI addresses shopping barriers faced by blind and low vision consumers. What are the most important changes, updates, or community insights you've gained since that interview, especially with the launch of the Bold Blind Beauty accessible storefront?
Patrick: Yeah, absolutely, happy to share. We are always innovating and trying to learn how we can make our AI smarter. Innosearch, at its core, is all about making shopping easier, more exciting, and more accessible, just making it such that anyone with blindness or low vision can experience the exact same shopping experience as a sighted person. So today, a lot of websites are built primarily for those who are sighted. There are a lot of image descriptions, but I think a lot of you, as you were talking about your shopping experience, it actually goes way beyond that, right? Everything you interact with tends to be, like you said, pictorial, right? It's all picture-based. And that's something we believe at Innosearch AI, we can change, and especially as we have more and more interactions on the platform, we can really use that to design and experience really geared towards the blind and low vision.
So one example of this is, we have a lot of people who like to buy appliances, right? Like an oven, for example, or a microwave. And typically, it's not important for a sighted person to have tactile buttons, right? Buttons with actually like raised edges or indentations so that you can feel right, which option you're choosing, right? But for somebody who's blind or has low vision, that is incredibly important.
Sylvia: It is.
Patrick: Yeah, absolutely. And over a lot of interactions, we can actually train our AI to respond in a certain way so that those characteristics are more highlighted towards you, right? Because ultimately, we want to create a personalized experience. And when you guys are talking about clothing, for example, how it feels is just so important. Like the quality of the materials. And a lot of times, if something is made of cotton, right? That's great, but as you guys probably know, there are different levels of quality of cotton, right? And cotton, a lot of times it's just too general, right? And so we want to push our AI and train our AI so it can give the exact descriptions that you're looking for when you're shopping. Just more details and more into the details that matter, right? For whatever experience you're looking for. And I think we are doing that through lots of users as they interact, as they chat. We're learning to see what we can improve on. And I think we've been making a lot of improvements over the last couple of months.
The second part of your question around the accessible storefront was born from actually a lot of requests from businesses and entrepreneurs that wanted exposure for their items that they were selling. And the current options out there, like Shopify or WooCommerce, just really aren't accessible right from the setup to the payment collection to the order fulfillment. That whole process of running something online is just so challenging and inaccessible. So the accessible storefront was actually born from customer need, right? A lot of folks I reached out and wanted to sell on Innosearch AI. So that's why we decided to open that part of the business up.
Sylvia: I'm looking forward to shopping now using it because you, you just explained that it totally is gonna be learning me as I use it, that's awesome.
Patrick: I think there's just so many needs, right? Mm-hmm. That can be tailored. Mm-hmm. And that's the power of AI, right? And I think existing models out there, even stuff that OpenAI is putting out, they're still too general, and really, they're more geared towards sighted people.
So I think that can be Innosearch's niche, right? Even going beyond shopping. Yeah. A specialized AI with data from blind and low vision shoppers, and down the road, we'll probably expand to even other disabilities, right? Mm-hmm. To be truly that accessible layer that we strive to be in the coming years.
Gabby: Yeah. Thank you for sharing that. So my question for you, Patrick, is this segment marks a new collaboration with Bold Blind Beauty. What have you learned about building meaningful partnerships with values-driven brands, and how does it influence platform design?
Patrick: Yeah. So I would say, again, since the very beginning, right? Innosearch AI was very much built alongside the community. And that's something that is core to our DNA. We will always continue to do that. We work very closely with NFB nationally as well as many NFB affiliates. In fact, I just came back from the NFB State Convention in Florida, and next week I'll be going to the state conventions in Virginia and Texas.
So, very much so working very closely with the community. Again, we did the Be My Eyes AMA earlier this morning and are now working more closely with you guys at Bold Blind Beauty. So all these partnerships have really been core to the way our product has, has grown and developed over the past two years. You guys give such important feedback and comments so that we can continually iterate and make each version that we push out even better, right? There are actually tons of collaborations. You guys might have seen AppleVis recently.
They're doing beta testing of co-browse and already just you working through a few versions with them before it goes live on their entire site. So, yeah, without all these great partnerships, collaborations, the platform wouldn't be where it is today. And to be honest, I think we're still in the early days. I still think it can be way better. I'm glad that we have a lot of support and great users who enjoy the product, but to be honest, I think it can do even more. I think we were just at the beginning.
Gabby: I love that. 'Cause I think, even though it is just at the [00:12:00] beginning, I tested out last year for the first time ever. And it's so different from the other platforms that exist. You mentioned OpenAI, and I've used ChatGPT a bunch, but I think what makes this so different is that you're not just catering to this community and potentially others. But I think it's giving people that option to know, like, Hey, this exists and this is out there. And just with each and every advancement that you guys make, I think it's just gonna continue to push that out further so that more people can really tune into what you guys are doing. So I think that's amazing.
Sylvia: It's increasing people's ability to shop independently or not just shop for items, but for travel and all kinds of things in the future. Yep. That independence is the true key.
Patrick: Exactly. And just recently, we were talking with some travel agencies based out of Australia, for example, and they're working on a sensory tourism experience, right? For people who want to explore Australia, right? And so there are so many things that we can do, so many avenues for us to take this product. I mean, right now we do e-commerce, flights, and obviously food and groceries, but I think the possibilities are endless, right? Because we've always been talking about, the world is always becoming more and more digital, not less. I don't ever see it becoming less digital. We're not going back to paper and pencil anytime soon. So, we gotta make sure digital experiences are equal access and usable for all.
Online Shopping Tips Beauty Byte
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4) Compare pricing across all platforms. You wanna get the best deal for your buck. And that's your Bold Blind Beauty Byte.
Gabby: Innosearch AI has been shaped by continuous input from blind users. Can you share a specific feature or improvement that came directly from the Bold Blind Beauty community? Or similar feedback?
Patrick: Yeah, absolutely. So one that comes to mind is voice capability, right? So, you guys are long-time Innosearch supporters, so you probably know that the first version of Innosearch didn't have any voice interaction at all. It was all keyboard-based and, of course, screen reader-friendly, but there was no phone line, right? No ability to interact using your voice. And yeah, a lot of users said, Hey, it'd be great if you guys could allow us to talk to your system right. It's great to use a keyboard, but sometimes I don't know of a shortcut or mm-hmm. Something can be long, and I can't find a particular button. Right. And we also noticed everybody has different levels of competency with the screen reader.
Yes. Right. We talked with the JAWS team over at Vispero, and they told us actually 95% of screen reader users are beginners. They don't know all the complex moves, and so we thought, Hmm, is there a way to democratize access, right? Even if somebody doesn't know something [00:16:00] complicated and they don't have the time to take some, you know, course on how to learn all the features, is there still a way to make it work?
So that was how the voice command feature was born, right? Through lots of feedback from different community members, we decided why not if you happen to get stuck and you wanna find something, why not just announce what you want? Because that's something every, most people can do, just verbalize it.
And so, co-browse has a voice feature now; it has voice commands. You can literally tell it what you want, and AI will navigate our page and take you to the appropriate destination. On top of that, we also have our AI-powered phone line. So you can dial 1-855-SHOPGPT, and that corresponds to 1-855-746-7478. And through that phone line again, you can use your voice commands, interact with our AI phone agent, and browse from over a billion products that we have in our catalog. So it will help you from the product discovery, learning about the products, adding to cart, and finally, when you're ready, the checkout and also the payment processing. It can handle all of that through the phone line and through voice commands.
Sylvia: Patrick, this is Sylvia, and I'm just gonna tell you that that totally gives so many more people access. I've been teaching people who are blind for many years of all ages, especially older people. And you literally have to make a decision, like what apps am I gonna teach a person? Mm-hmm. And as I get older, I'm like, oh, what apps could I learn? Because you, there's only so far you can go. So adding that capability for the voice and the phone really did open it up to a larger audience of people who can benefit.
Gabby: Yeah. I agree 100% with what Sylvia said. 'Cause regardless of whether it's someone who's a beginner screen reader user, or someone who's been using screen readers for a long time, I still think that gives you more of that ease to navigate this site. Because, like I said before, regardless of what it is on other shopping platforms or even looking at flights, it's really hard to be able to find the assistance that you need. And so you just feel like you're spending all this time trying to contact someone, sometimes you do interact with AI or bots, and they aren't that helpful. And so I think adding this feature is not just gonna help the people that are maybe beginning to use a screen reader, but it's gonna help the people that are already pretty advanced with their screen readers to have a more at ease feeling when navigating the site. Regardless of what they're looking for, whether it's travel or shopping or [00:19:00] food and groceries. So I think that is just an amazing added feature to that.
Sylvia: It's that built-in ease. No frustration. Yeah.
Patrick: Yeah, there's something simple about a phone line and a phone number that a lot of people like, especially, I think, the older generations, right? They grew up dialing and asking for help using that. And they much prefer that, actually, when you go to a webpage, you have to navigate through all the menus. Nowadays, they actually try to make it harder for you to reach customer service on purpose. Mm-hmm, they can save money. Yep. So yeah, we really wanna lean harder into that.
In fact upcoming release of co-browse will allow people to dial to browse a webpage. So any webpage can have its own unique phone number, and you can call it, and then co-browse will be on the other side, to help you browse and access all the possible [00:20:00] resources.
For example, let's say you wanted to fill out a form so you could attend a conference. Rather than going to the conference website, you can simply dial their number. AI will be there to greet you, and you can simply put in your information that way. So that's a new innovation that we are tinkering with right now. And we think, yeah, that could be huge because now you don't have to go to the website, right? If you wanna access, say, Bold Blind Beauty resources, you can simply dial the AI-powered Bold Blind Beauty phone number, and get all the resources there. And that can really open up the doors to people who just don't wanna browse the computer all the time.
Sylvia: Yeah. So you're building, you're building accessibility from the front end, from the ground up. But I'm sure you've had some backend challenges and wins. So what have been some of those challenges and wins that you've had in building this?
Patrick: Yeah, so I would say it has been an iterative process. Our team, of course, moves very quickly, and sometimes, things do break, and of course, our users will definitely let us know when things like that do happen. So the fast iterative cycle has been, I think, obviously more positive than not. We've always had a pretty good hit rate. Everything we release, people tend to like, but of course, at times, people give great suggestions, and we fix.
Just to give you guys an example, we were doing the hotkey control shift forward slash. And I think that coincides with another JAWS hot key, either JAWS or NVDA, that we weren't aware of. So our community let us know that the control shift period would be a better one to choose. So things like that, we run into from time to time. But, I think with all technology startups, speed is the key, and building for the user is also the key. So we have to move fast and sometimes break some things, but we're not afraid to fix them and make it better afterwards as well.
Gabby: Yeah. Amazing. How do features like cashback rewards, voice command checkout, or simplified returns actually work for shoppers using assistive chat?
Patrick: Yeah. So, it works very simply as if you were shopping at Walmart or any other large big box retailer. Cash back is 1% on Innosearch AI, so all purchases, whether it's e-commerce, whether it's flights, or food and grocery delivery, you will get 1%, a reward, and it will be in the form of Innosearch credit, right? Just like your loyalty credit card points or whatever you just get,
Sylvia: Right? Yeah. That's awesome.
Patrick: Just a little bit back as a small thank you from our team. So that your next purchase, you can enjoy a small discount and, over time, sometimes that does add up. So that's the cashback Rewards.
Our partnership with Be My Eyes, we do do 2% if you shop through their portal, so slightly more. So, for you guys who have Be My Eyes, we can take advantage of that. Voice command checkout basically allows you to use your voice to move through the checkout process, and so it can help with filling out forms, things that you don't want to type out. You can use your voice command using cobrowse to navigate through that.
The last part, simplified returns; basically, you can think of that as, accessible layer between you as the customer and the business. Basically, Innosearch AI is, is the entity that sits between them, right? Mm-hmm. So, anytime you wanna return, you don't need to contact your local store. You simply message us at Innosearch AI Support, innosearch.ai mm-hmm. We will then contact, we'll find the contact first because sometimes it's sort of hidden. We'll find the contact for you. We will make contact with the business. We'll ask them what the process is for the return, and then we will relay all the appropriate information back to you so that you can process your return with the retailer.
So we are that middleman, you can use that word that sits between you as the buyer and the merchant. So we make it very easy. There are no back-and-forth, long phone calls. We have a dedicated customer service team that helps you through that process.
Sylvia: Patrick, I have a friend who is a big Innosearch AI shopper, and she praises y'all, and she does make returns. And she said before she would just be like, Oh, I'll just keep it, it's just too much of a hassle. And now with Innosearch, she's like, it's great.
Gabby: Yeah,
Patrick: Yeah. I'm really glad that we were able to help in that way. I mean, I know what it's like because I've experienced it myself. Mm-hmm. It's so frustrating to have them hide the return button or not pick up your call for two hours. Yeah. Or whatever it is that's not how you're supposed to do business, I feel.
If you said you're willing to accept returns, you should just honor them or not have them at all. Yeah. But, yeah, that's, that's sort of the sad reality, but I'm very glad our team was able to help.
Gabby: I'm sorry, I didn't mean to cut you off, but I realized that there was a second part to my question, and that was asking if you can walk us through real user journeys and any input that you've gotten because of this.
Patrick: Yeah, absolutely. So, I'll walk you through one. Mm-hmm. Because it's been something a lot of people have used and really liked. So it's the flight booking process. I think e-commerce shopping is pretty self-explanatory, but recently we've been getting a lot of flight bookings as well. I'm not sure if it's because of the holiday season or whatever. But basically, we make it very easy for you to book domestic and international flights. I know how challenging it is to go to some airline websites. Some of them are just impossible; they're loaded with popups and upsells. You just get lost in that.
So, we make it very easy for you to find your flight by simply typing in where you want to go from, where you're going to, the dates of travel, and we pull from all the major databases. So think Expedia, Kayak, Google Flights, all of them. We aggregate all the possible domestic and international carriers, and we give it to you in a nice grid. So you can navigate very easily by using your tap key. Find the flights that you like, and after you select them, you can then request, if you need, of course, guide dog information or special needs. Once you get to the airport, you need special assistance, somebody to take you to the checkout counter or the gate. that you can directly input before you check out and pay for your flight. So this has been a big hit with our users, because obviously, at times, it's again, so difficult to get in touch with these airline companies and also the airports. So our team is able to provide that concierge service for you. If you request guide dog support, we'll send you the forms.
Wow. Necessary. Wow. And then pass that information on. It's completely end-to-end. We've done a lot of these flights. Now. Can, can
Sylvia: You use your mileage numbers.
Gabby: Yeah. Your numbers,
Patrick: Yeah. We've been asked this a lot, and unfortunately, at this time, we can't offer you that because it's, mm-hmm, a third-party travel agent booking. Yeah.
Gabby: Got it. Yeah.
Patrick: We do give you that 1%. Mm-hmm. And down the road, of course, we wanna work with the airline companies. Mm-hmm. And so if there's a way for us to integrate more directly into their system. I'm hoping that down the road, as we scale up, get bigger, and be even more well-known. We can plug directly into United, right? That would be the dream.
Sylvia: Yeah. That'd be awesome.
Patrick: So maybe you guys could help with that.
Gabby: Of course.
Sylvia: Hey, cruise lines, Patrick Cruise lines. You gotta get done
Gabby: Today. Mm-hmm. We're just throwing a bunch of things your way, you know? Yeah. We're,
Sylvia: Yeah, we're gonna get you out to do it a lot beyond Bold Blind Beauty. So the next question is, you've expanded beyond the USA into international with organizations like Be My Eyes and NFB as well. How have these partnerships changed your reach of services? Any lessons learned from rolling out internationally? 'Cause things can be slightly different. Not that different in shopping, but they could be.
Patrick: Yeah, I mean, I would say those partnerships, Be My Eyes and NFB, have been so instrumental. They have a long history of doing great work and great advocacy, and we are very proud to work with them in any capacity we can. So we're partnered with NFB nationally, and right now we're partnered with Be My Eyes to be their shopping partner for all the various services that we offer.
Sylvia: And that's international correct? With Be My Eyes that's international?
Patrick: Yeah. So it's in the four countries
Sylvia: mm-hmm.
Patrick: That we operate in. Which is the US, the UK, Australia, and Canada. Yeah, all our services are available there, and we're obviously looking to expand to more countries. And of course, there are some technical integrations that have to be done. So our plate's pretty full at the moment, but we're definitely looking to push and get this out. There have been countless requests from people today. I got two people from France asking. People in South Africa, people in India, Vietnam, I mean, blindness is a global thing, obviously it is.
So, I feel like in the United States, there's already a lot of regulations, so companies sort of have to do something. But yeah, globally, especially in, like, Southeast Asia or Africa, I mean, it's a lot different out there. So, to the extent we can help, definitely. And I think we can go down the road. Mm-hmm. I think we may try to find other organizations to team up with to make things easier. Maybe some nonprofits may want to grant and support some of this work. Mm-hmm. So I think absolutely. I think there's a lot of potential to roll out to way more countries.
Gabby: It'll get there for sure.
Sylvia: Yeah. So, going along with that, 'cause your, your partnership with Be My Eyes and NFB, tell us a little bit more about your story behind the Roundup to checkout and shopping credits for advocacy groups.
Patrick: Yeah. The Roundup, to donate at checkout, is a partnership with the NFB. Basically, every purchase on Innosearch will have an option to round up to the nearest dollar, and that money goes directly to the national. And, it goes to support a lot of the great advocacy efforts they're doing. They're a great organization. They've done a lot of great things. I think recently they had a landmark case against Walmart to make the kiosks more accessible. I think recently Target as well. So yeah, we're very proud to support and make those things happen.
Gabby: So what's next for accessible e-commerce and Innosearch AI? Are there emerging trends or new technologies on your roadmap for the next year?
Patrick: Yeah, I would say again, like there's a lot of improvements that our customers have been telling us and a lot of opportunities as well. So we're iterating as fast as we can. Again, I mentioned this in a previous question, but voice, we wanna lean more strongly into that. We really want to double down on co-browse as well. We wanna be able to continue to provide Innosearch eCommerce services for free for the blind and low vision, right?
So that's another thing I hadn't mentioned in prior questions, but Innosearch for the end consumer is 100% free, right? There's no subscription. The cost of each item is the same cost as if it were at the store. Same for the airline bookings, there are no markups on any of those flights. So we want to be able to continue to provide everything the way it is. Because I think it's a huge value add, and just because you're buying a low vision, you shouldn't pay more for the exact same thing that a sighted person would purchase.
Mm-hmm. So to enable that, we're doubling down on working with business. Because of similar models to Be My Eyes, or all the other great companies out there to provide the free consumer service, they partner with business and businesses. Since they have a much higher margin, they are able to support that and make that happen. So we are doubling down on Cobrowse, which is our AI accessibility agent. We plan to make that significantly more robust, like I said, by adding more voice components.
Another thing would be the phone line for each website, so you can dial in and get access to the entire website. And, I think there could be a lot of potential with it. We could even work with state and local governments to make sure their municipal services are accessible and usable. I think there could also be workplace tools built on top of Cobrowse. It basically can navigate and move around the screen for you. So why couldn't it help you fill out an Excel field, right, or fill out a time card? I think there's just so much potential in this technology, we just have to get it in front of the right people.
So, with the speed of the way AI is moving as well. I think there's a lot more that we haven't discovered. So very excited for this upcoming year.
Sylvia: I love your innovation and yeah, and your, your just desire to make the world a better place for us. So thank you. Agreed. Thank you.
Gabby: Yeah, thank you.
Sylvia: And so, can you tell our listeners how to find Innosearch AI and how to shop on it? And, if there's any contact information that you have that you wanna share?
Patrick: Yeah, you can shop on Innosearch AI anytime or open 24/7 at I-N-N-0 S-E-A-R-C-H.ai. You know, the customer service team is available 24/7. So, if they're not busy with somebody else, they'll probably respond within an hour or two. We also have the phone line, so if you don't wanna navigate the website, you can also dial and chat with our AI. And it, you'll find it, it responds quite well, it definitely picks up every single word you say, and can find any item you'd like in our catalog. So that number is 1-8-5-5 S-H-O-P G-P-T corresponds to 1-8-5-5 7-4-6 7-4-7-8.
And if you have any business that you really enjoy, Cobrowse or the accessible storefront, we'd love to get you trying out those technologies as well. So, just email us at support@innosearch.ai and we're more than happy to assist.
Gabby: Excellent.
Sylvia: Thank you so much.
Gabby: Thank you.
Nasreen: Thanks for tuning in to Bold Blind Beauty on A.I.R. today. We hope this episode has left you inspired and empowered. Remember, our journey continues beyond this podcast. Don't miss out on future episodes. Hit that subscribe button and stay up to date on all of our latest discussions. Also, join our vibrant community on Instagram for behind-the-scenes content, stories, and doses of motivation.
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