Katy Taylor - Chief Customer Officer
This is a fascinating listen, as Katy shares her career story and discusses a variety of other topics including the importance of mentoring, challenges in a male dominated sector & the work life balance of being a working mother.
Katy joined Southern Water in 2021 as Chief Customer Officer, having previously spent nine year as Chief Strategy and Customer Officer at Go-Ahead, the FTSE 250 international passenger transport business. Her responsibilities have included customer services, marketing, commercial development, digital transformation, corporate affairs, innovation, strategy, sustainability and culture change. Before Go-Ahead, Katy held director-level roles in financial and professional services, and hospitality including Kroll, Vneshtorgbank and IG Group. Katy is a Non-Executive Director at England's largest housing and care provider Anchor, a member of the Board of Governors at Kingston University and an advisory Board Member at micro-giving charity Pennies. She is also a founding member of the Business in the Community Place initiative.