Join Sabrina as she interviews Brad Smith on how to lead a team toward achieving a common goal. Brad has over 20 years of experience leading organizations in their customer-centric transformation. He is the President & Chairman of the Board for the Consortium for Service Innovation where he has helped 100’s of customer service organizations innovate better business models. Brad is a recognized thought leader in the Customer Experience and Service Innovation space and has published dozens of articles for Forbes, New York Times, Fox Business, and Entrepreneur. He is a frequent keynote speaker across the CX and Customer Service industries and is the Founder/President of Vector Business Navigation, Inc. Learn more about Brad at http://www.vectorbn.com/ or reach out to him on LinkedIn at https://www.linkedin.com/in/bradfordthurrysmith/
Books or materials referenced on the episode or by the speaker:
Consortium for Service Innovation: https://www.serviceinnovation.org/
Join Brad at the Consortium Happy Hour, Every Thursday at 3:30 pm Pacific: https://bit.ly/3fdgEL0
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