Arsenio's Business English Podcast | Season 6 | Sales | Customer Care: Managing Complaints

We've all been there, having angry people yell at us from the other side of the counter, rudeness of the maids in shopping centers (Bangkok), or even despicable customer service (the majority of what I encountered in Hong Kong). Now, I have my own online business, and that ceases to exist because I obviously give 120%. However, my place of work is a different story; and although that it is considerably better than living on the outskirts of Bangkok, there are people who have a tendency of complaining to the staff. So, how can you begin to handle complaints directly? Indirectly? Online? And what's the process?

In today's podcast, you're going to learn the process which will guarantee customer satisfaction. 

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