{"version":"1.0.0","segments":[{"startTime":65.691,"endTime":69.471,"body":"I know I'm gonna send a few shockwaves"},{"startTime":65.691,"endTime":69.471,"body":"through our audience when I tell"},{"startTime":69.471,"endTime":74.617,"body":"you that we have officially switched"},{"startTime":69.471,"endTime":74.617,"body":"CRMs  You guys know that I am a huge"},{"startTime":74.617,"endTime":79.147,"body":"proponent of having an all-in-one"},{"startTime":74.617,"endTime":79.147,"body":"CRM because then you have everything"},{"startTime":79.147,"endTime":81.37100000000001,"body":"for every client housed in one spot."},{"startTime":81.504,"endTime":86.41300000000001,"body":"However, as I've learned over the last"},{"startTime":81.504,"endTime":86.41300000000001,"body":"five years, unfortunately there aren't"},{"startTime":86.41300000000001,"endTime":88.878,"body":"a lot of all-in-one CRMs that do."},{"startTime":89.08800000000001,"endTime":93.13900000000001,"body":"Everything well, so our team finally"},{"startTime":89.08800000000001,"endTime":93.13900000000001,"body":"made the difficult decision to"},{"startTime":93.13900000000001,"endTime":99.956,"body":"switch back to a CRM plus additional"},{"startTime":93.13900000000001,"endTime":99.956,"body":"softwares that all do it really well."},{"startTime":99.956,"endTime":102.536,"body":"They do what they do excellently."},{"startTime":102.536,"endTime":106.46600000000001,"body":"So in this episode, this is part"},{"startTime":102.536,"endTime":106.46600000000001,"body":"one of how we made the decision."},{"startTime":106.551,"endTime":110.36500000000001,"body":"To switch CRMs and why we"},{"startTime":106.551,"endTime":110.36500000000001,"body":"made the decision to switch"},{"startTime":110.36500000000001,"endTime":112.388,"body":"to the one we are now with."},{"startTime":112.60400000000001,"endTime":116.20400000000001,"body":"in part two, you're also gonna hear"},{"startTime":112.60400000000001,"endTime":116.20400000000001,"body":"some of the other softwares that we"},{"startTime":116.20400000000001,"endTime":118.54400000000001,"body":"had to put in combination with our CRM."},{"startTime":118.825,"endTime":122.33500000000001,"body":"ultimately this decision came down"},{"startTime":118.825,"endTime":122.33500000000001,"body":"to the efficiency of our team."},{"startTime":122.39500000000001,"endTime":126.398,"body":"While I love an all in one,"},{"startTime":122.39500000000001,"endTime":126.398,"body":"ultimately not all of the"},{"startTime":126.398,"endTime":128.293,"body":"tools inside our All-in-one."},{"startTime":128.59300000000002,"endTime":131.053,"body":"Worked flawlessly, right?"},{"startTime":131.053,"endTime":132.684,"body":"And I think that's to be expected."},{"startTime":132.861,"endTime":137.08800000000002,"body":"When you're a generalist, you"},{"startTime":132.861,"endTime":137.08800000000002,"body":"can't be excellent at everything."},{"startTime":137.118,"endTime":141.243,"body":"So when you're an all-in-one, to"},{"startTime":137.118,"endTime":141.243,"body":"be able to have perfect timelines"},{"startTime":141.243,"endTime":145.89600000000002,"body":"and perfect floor plans perfect"},{"startTime":141.243,"endTime":145.89600000000002,"body":"RSVPing and perfect workflows, it's"},{"startTime":145.89600000000002,"endTime":148.12900000000002,"body":"just very difficult to pull off."},{"startTime":148.131,"endTime":152.27100000000002,"body":"Whereas if you're a specialist and"},{"startTime":148.131,"endTime":152.27100000000002,"body":"you're A CRM, that really just focuses."},{"startTime":152.371,"endTime":157.036,"body":"On  the workflows,  the lead management,"},{"startTime":152.371,"endTime":157.036,"body":"the client management, and then you"},{"startTime":157.036,"endTime":161.22899999999998,"body":"have other softwares that really"},{"startTime":157.036,"endTime":161.22899999999998,"body":"focus on having incredible floor"},{"startTime":161.22899999999998,"endTime":163.764,"body":"plans or having incredible timelines."},{"startTime":163.764,"endTime":166.11599999999999,"body":"The reality is it's a lot more efficient."},{"startTime":166.11599999999999,"endTime":167.676,"body":"There's a lot more bells and whistles."},{"startTime":167.676,"endTime":171.643,"body":"There's a lot of things that just make"},{"startTime":167.676,"endTime":171.643,"body":"it easier for our team to do business."},{"startTime":171.78300000000002,"endTime":174.806,"body":"So while this was a difficult"},{"startTime":171.78300000000002,"endTime":174.806,"body":"decision, it's one that we"},{"startTime":174.806,"endTime":177.47899999999998,"body":"did with lots of research, we."},{"startTime":177.514,"endTime":181.30200000000002,"body":"Looked into so many different platforms,"},{"startTime":177.514,"endTime":181.30200000000002,"body":"so many different CRMs, but in this"},{"startTime":181.30200000000002,"endTime":184.152,"body":"episode, you're gonna hear exactly"},{"startTime":181.30200000000002,"endTime":184.152,"body":"why we landed on the one that we"},{"startTime":184.152,"endTime":186.062,"body":"did, how we've implemented that."},{"startTime":186.062,"endTime":189.30200000000002,"body":"We're actually in the middle"},{"startTime":186.062,"endTime":189.30200000000002,"body":"of implementing it right now."},{"startTime":189.30200000000002,"endTime":192.899,"body":"It's a little bit crazy over here,"},{"startTime":189.30200000000002,"endTime":192.899,"body":"but we're super, super excited"},{"startTime":192.899,"endTime":195.119,"body":"to partner with these new CRMs."},{"startTime":195.314,"endTime":199.794,"body":"And all of the new softwares and tools"},{"startTime":195.314,"endTime":199.794,"body":"to really do a lot more content around"},{"startTime":199.824,"endTime":203.177,"body":"how we're using them efficiently,"},{"startTime":199.824,"endTime":203.177,"body":"how we're tying them together, how"},{"startTime":203.177,"endTime":207.197,"body":"our team is becoming more effective"},{"startTime":203.177,"endTime":207.197,"body":"and efficient by using these CRMs."},{"startTime":207.197,"endTime":210.787,"body":"So lots more to come on the podcast"},{"startTime":207.197,"endTime":210.787,"body":"about it, but I'm excited to dig"},{"startTime":210.787,"endTime":215.707,"body":"into part one of why we decided"},{"startTime":210.787,"endTime":215.707,"body":"to switch CRMs with my guest."},{"startTime":216.102,"endTime":220.663,"body":"Taylor Hedden, who is the brilliant"},{"startTime":216.102,"endTime":220.663,"body":"brains behind helping us to"},{"startTime":220.663,"endTime":223.154,"body":"build our CRM out move it over."},{"startTime":223.154,"endTime":225.524,"body":"So you guys, I'm excited for"},{"startTime":223.154,"endTime":225.524,"body":"you to hear this episode."},{"startTime":225.524,"endTime":226.274,"body":"Let's dig in."},{"startTime":227.754,"endTime":232.97400000000002,"body":"Taylor was a speaker at our wedding"},{"startTime":227.754,"endTime":232.97400000000002,"body":"Pro CEO Summit 2025 this past year"},{"startTime":232.97400000000002,"endTime":236.964,"body":"in Denver, and we got such great"},{"startTime":232.97400000000002,"endTime":236.964,"body":"feedback about having you there."},{"startTime":237.126,"endTime":239.73600000000002,"body":"was just so fun to see how you"},{"startTime":237.126,"endTime":239.73600000000002,"body":"were interacting with everybody"},{"startTime":239.73600000000002,"endTime":240.661,"body":"and really just kind of."},{"startTime":241.161,"endTime":244.791,"body":"Explaining like how a system"},{"startTime":241.161,"endTime":244.791,"body":"works and how workflows kind of go"},{"startTime":244.791,"endTime":248.091,"body":"together and helping people to really"},{"startTime":244.791,"endTime":248.091,"body":"understand that so that they can be"},{"startTime":248.091,"endTime":249.291,"body":"more efficient in their business."},{"startTime":249.291,"endTime":253.401,"body":"So I've loved getting to know you"},{"startTime":249.291,"endTime":253.401,"body":"both as a speaker through Wedding"},{"startTime":253.401,"endTime":258.951,"body":"Pro CEO, and because you have been"},{"startTime":253.401,"endTime":258.951,"body":"the brains behind helping us switch"},{"startTime":259.071,"endTime":262.671,"body":"platforms, CRMs for blush, which."},{"startTime":263.55600000000004,"endTime":266.466,"body":"I'm aware there's many people that"},{"startTime":263.55600000000004,"endTime":266.466,"body":"are gonna be shocked by this episode"},{"startTime":266.466,"endTime":270.42600000000004,"body":"that we have made the decision"},{"startTime":266.466,"endTime":270.42600000000004,"body":"to switch platforms, but there's"},{"startTime":270.42600000000004,"endTime":272.466,"body":"a lot that has gone into this."},{"startTime":272.706,"endTime":275.616,"body":"But before we dig into all of"},{"startTime":272.706,"endTime":275.616,"body":"that, Taylor, can you just kind of"},{"startTime":275.616,"endTime":278.31600000000003,"body":"share with everybody a little bit"},{"startTime":275.616,"endTime":278.31600000000003,"body":"more about what you do and kind"},{"startTime":278.31600000000003,"endTime":280.68600000000004,"body":"of how you got into doing this?"},{"startTime":281.501,"endTime":282.14099999999996,"body":"Absolutely."},{"startTime":282.14099999999996,"endTime":282.56100000000004,"body":"Yes."},{"startTime":282.56100000000004,"endTime":285.26099999999997,"body":"So I am the owner of Chanel and Lee."},{"startTime":285.56100000000004,"endTime":289.281,"body":"We are a consulting studio"},{"startTime":285.56100000000004,"endTime":289.281,"body":"that helps entrepreneurs of all"},{"startTime":289.281,"endTime":293.18100000000004,"body":"different stages and sizes really"},{"startTime":289.281,"endTime":293.18100000000004,"body":"create systems in their business"},{"startTime":293.18100000000004,"endTime":296.631,"body":"through CRMs to not only give them."},{"startTime":297.036,"endTime":301.836,"body":"A, a platform to manage all of the things,"},{"startTime":297.036,"endTime":301.836,"body":"but also to give their clients a fantastic"},{"startTime":301.836,"endTime":305.496,"body":"experience so they can get paid faster so"},{"startTime":301.836,"endTime":305.496,"body":"they can serve their clients really well."},{"startTime":305.586,"endTime":310.896,"body":"And I help make sense of all of the"},{"startTime":305.586,"endTime":310.896,"body":"backend stuff that most creatives either"},{"startTime":310.896,"endTime":314.646,"body":"are not great at or really just don't"},{"startTime":310.896,"endTime":314.646,"body":"like and don't wanna spend their time in."},{"startTime":315.456,"endTime":319.31600000000003,"body":"I primarily work with Dubsado,"},{"startTime":315.456,"endTime":319.31600000000003,"body":"so we only focus on Dubsado."},{"startTime":319.31600000000003,"endTime":321.30600000000004,"body":"I am a Dubsado certified specialist."},{"startTime":321.30600000000004,"endTime":324.426,"body":"I was one of their first ever"},{"startTime":321.30600000000004,"endTime":324.426,"body":"specialists when they announced the"},{"startTime":324.426,"endTime":330.186,"body":"program in 2021, and I have worked with"},{"startTime":324.426,"endTime":330.186,"body":"hundreds and hundreds of businesses."},{"startTime":330.186,"endTime":334.236,"body":"I've set up over 300 custom accounts,"},{"startTime":330.186,"endTime":334.236,"body":"and this isn't just for wedding pros."},{"startTime":334.236,"endTime":337.686,"body":"I mean, I've worked with interior"},{"startTime":334.236,"endTime":337.686,"body":"designers, branding and web designers,"},{"startTime":337.746,"endTime":339.426,"body":"agencies, personal trainers."},{"startTime":339.426,"endTime":342.486,"body":"I mean, if you have a service,"},{"startTime":339.426,"endTime":342.486,"body":"I have probably worked with"},{"startTime":342.486,"endTime":344.016,"body":"you or a business like yours."},{"startTime":344.616,"endTime":346.416,"body":"And I got started in this space."},{"startTime":346.746,"endTime":350.736,"body":"I've been in entrepreneurship for over"},{"startTime":346.746,"endTime":350.736,"body":"a decade, which it first started as a"},{"startTime":350.736,"endTime":355.836,"body":"photographer, which actually informed"},{"startTime":350.736,"endTime":355.836,"body":"a lot of how I knew about these backend"},{"startTime":355.836,"endTime":357.726,"body":"processes for service providers."},{"startTime":357.75600000000003,"endTime":362.166,"body":"But I had some life twists and turns"},{"startTime":357.75600000000003,"endTime":362.166,"body":"that happened and found myself."},{"startTime":363.00600000000003,"endTime":369.276,"body":"As a virtual assistant, this was back"},{"startTime":363.00600000000003,"endTime":369.276,"body":"in 2019 and I was leaving an agency job"},{"startTime":369.336,"endTime":372.996,"body":"where I was doing marketing and decided"},{"startTime":369.336,"endTime":372.996,"body":"I wanted to start my own business."},{"startTime":372.996,"endTime":378.156,"body":"I was pregnant with my son, and so I got"},{"startTime":372.996,"endTime":378.156,"body":"into this virtual assistant world and very"},{"startTime":378.156,"endTime":383.616,"body":"quickly as a virtual assistant, I realized"},{"startTime":378.156,"endTime":383.616,"body":"how most people didn't have any kind of"},{"startTime":383.616,"endTime":388.716,"body":"processes in place, or if they did, it"},{"startTime":383.616,"endTime":388.716,"body":"was super manual, very overwhelming, lots"},{"startTime":388.716,"endTime":390.936,"body":"of different platforms and systems and."},{"startTime":391.656,"endTime":396.516,"body":"I was introduced to Dubsado in"},{"startTime":391.656,"endTime":396.516,"body":"2019 through my client, who I was"},{"startTime":396.516,"endTime":400.776,"body":"a virtual assistant for, and she"},{"startTime":396.516,"endTime":400.776,"body":"had tasked me with learning the"},{"startTime":400.776,"endTime":402.936,"body":"platform and getting her moved over."},{"startTime":402.936,"endTime":406.386,"body":"And I had never used it, but I"},{"startTime":402.936,"endTime":406.386,"body":"researched everything I could."},{"startTime":406.386,"endTime":409.686,"body":"I learned everything I could,"},{"startTime":406.386,"endTime":409.686,"body":"and this was before there were"},{"startTime":409.686,"endTime":411.216,"body":"all these Dubsado experts."},{"startTime":411.216,"endTime":413.586,"body":"Before it was even really a big platform."},{"startTime":413.586,"endTime":415.056,"body":"It was pretty new at the time."},{"startTime":416.481,"endTime":419.69100000000003,"body":"I applied it to my own virtual"},{"startTime":416.481,"endTime":419.69100000000003,"body":"assistant business and just started"},{"startTime":419.69100000000003,"endTime":421.101,"body":"to tell all my clients about it."},{"startTime":421.101,"endTime":425.031,"body":"And so every virtual assistant client"},{"startTime":421.101,"endTime":425.031,"body":"I had, I started offering them setups"},{"startTime":425.031,"endTime":426.471,"body":"and then they would tell their peers."},{"startTime":426.471,"endTime":431.961,"body":"And all of a sudden I realized I was"},{"startTime":426.471,"endTime":431.961,"body":"becoming the go-to for Dubsado, and it"},{"startTime":431.961,"endTime":435.741,"body":"was also something I felt super passionate"},{"startTime":431.961,"endTime":435.741,"body":"about and that I really, really enjoyed."},{"startTime":436.071,"endTime":437.751,"body":"So in 2020."},{"startTime":438.141,"endTime":443.241,"body":"2021 ish about, I pivoted completely"},{"startTime":438.141,"endTime":443.241,"body":"away from virtual assistants and,"},{"startTime":443.241,"endTime":447.591,"body":"and the backend operations side of"},{"startTime":443.241,"endTime":447.591,"body":"things and just niched and zoned in"},{"startTime":447.651,"endTime":453.081,"body":"on Dubsado all things set up education"},{"startTime":447.651,"endTime":453.081,"body":"training, and I've been doing that"},{"startTime":453.081,"endTime":455.301,"body":"ever since and I absolutely love it."},{"startTime":456.116,"endTime":457.401,"body":"That is so fun."},{"startTime":457.401,"endTime":460.281,"body":"I love kind of hearing"},{"startTime":457.401,"endTime":460.281,"body":"how the journey went."},{"startTime":460.281,"endTime":462.951,"body":"You were like broad, broad, broad,"},{"startTime":460.281,"endTime":462.951,"body":"and then all of a sudden, okay,"},{"startTime":462.951,"endTime":467.661,"body":"wait, I'm really, really good at"},{"startTime":462.951,"endTime":467.661,"body":"this and I wanna kind of become"},{"startTime":467.69100000000003,"endTime":469.601,"body":"just like the voice of Dubsado."},{"startTime":469.911,"endTime":472.161,"body":"Um, and, and, and why"},{"startTime":469.911,"endTime":472.161,"body":"they're great, right?"},{"startTime":472.161,"endTime":473.181,"body":"Like you love them."},{"startTime":473.181,"endTime":474.831,"body":"And so doing those build outs."},{"startTime":475.326,"endTime":478.836,"body":"Helping business owners to really"},{"startTime":475.326,"endTime":478.836,"body":"automate, become more efficient"},{"startTime":478.836,"endTime":483.516,"body":"through Dubsado is so helpful"},{"startTime":478.836,"endTime":483.516,"body":"and I love watching your content."},{"startTime":483.726,"endTime":488.226,"body":"We were actually introduced through"},{"startTime":483.726,"endTime":488.226,"body":"Katie, who is one of our coaches"},{"startTime":488.226,"endTime":492.156,"body":"inside of Wedding Pro, CEO, and I"},{"startTime":488.226,"endTime":492.156,"body":"think she did your wedding right."},{"startTime":492.44100000000003,"endTime":493.341,"body":"She was my planner at my"},{"startTime":493.50600000000003,"endTime":493.796,"body":"Yeah."},{"startTime":494.121,"endTime":494.541,"body":"Her team,"},{"startTime":495.201,"endTime":495.651,"body":"Right."},{"startTime":495.651,"endTime":500.151,"body":"And then you built out her Dubsado,"},{"startTime":495.651,"endTime":500.151,"body":"and she's been telling me about"},{"startTime":500.151,"endTime":503.781,"body":"you for a while and she's like,"},{"startTime":500.151,"endTime":503.781,"body":"you know, you have to meet her."},{"startTime":503.841,"endTime":504.771,"body":"She's so great."},{"startTime":504.771,"endTime":505.731,"body":"She's so talented."},{"startTime":505.791,"endTime":509.061,"body":"Like I, I don't know how my"},{"startTime":505.791,"endTime":509.061,"body":"business would run without Dubsado."},{"startTime":509.451,"endTime":511.251,"body":"And I'm like, okay."},{"startTime":511.281,"endTime":511.641,"body":"Okay."},{"startTime":511.671,"endTime":512.0609999999999,"body":"Okay."},{"startTime":512.4259999999999,"endTime":514.4359999999999,"body":"And um, you know, that's great."},{"startTime":514.466,"endTime":520.406,"body":"And then slowly but surely, Sophia, who"},{"startTime":514.466,"endTime":520.406,"body":"is the operations, she runs everything"},{"startTime":520.406,"endTime":524.6659999999999,"body":"over at blush, just slowly would"},{"startTime":520.406,"endTime":524.6659999999999,"body":"just continue to say like, Brandee,"},{"startTime":524.726,"endTime":527.696,"body":"I need our CRM to be able to do this."},{"startTime":527.696,"endTime":529.376,"body":"I need our CRM to be able to do this."},{"startTime":529.376,"endTime":532.946,"body":"And it was just like, you know, I"},{"startTime":529.376,"endTime":532.946,"body":"kept kind of hearing from our team"},{"startTime":532.946,"endTime":536.246,"body":"over at blush, this is difficult"},{"startTime":532.946,"endTime":536.246,"body":"for us, this is difficult for us."},{"startTime":536.4259999999999,"endTime":536.996,"body":"And."},{"startTime":537.396,"endTime":540.0060000000001,"body":"The more I heard it then I"},{"startTime":537.396,"endTime":540.0060000000001,"body":"was hearing Katie kinda talk"},{"startTime":540.0060000000001,"endTime":541.656,"body":"about Dubsado, talk about you."},{"startTime":542.136,"endTime":545.764,"body":"Um, you and I talked about you"},{"startTime":542.136,"endTime":545.764,"body":"being a speaker at the summit I just"},{"startTime":545.764,"endTime":547.594,"body":"started thinking, I think it's time."},{"startTime":547.654,"endTime":550.594,"body":"Like, I think it's time to"},{"startTime":547.654,"endTime":550.594,"body":"make everybody's lives easier."},{"startTime":551.104,"endTime":553.774,"body":"And you and I talked a little bit"},{"startTime":551.104,"endTime":553.774,"body":"about this before the show, but"},{"startTime":553.774,"endTime":557.044,"body":"my biggest hesitation in switching"},{"startTime":553.774,"endTime":557.044,"body":"CRMs, well, there's a lot, right?"},{"startTime":557.044,"endTime":559.5640000000001,"body":"Anybody that's listening to this"},{"startTime":557.044,"endTime":559.5640000000001,"body":"that's ever done a CRM switch"},{"startTime":559.5640000000001,"endTime":561.5740000000001,"body":"before, you know it is not easy."},{"startTime":562.024,"endTime":562.504,"body":"It's."},{"startTime":563.014,"endTime":566.884,"body":"It's, it can be easier obviously,"},{"startTime":563.014,"endTime":566.884,"body":"when you have like a tailor, but"},{"startTime":566.884,"endTime":568.7139999999999,"body":"it's, it's a big undertaking."},{"startTime":568.7139999999999,"endTime":570.244,"body":"Like it's definitely a big lift."},{"startTime":570.244,"endTime":571.534,"body":"It's like, how are we doing it?"},{"startTime":571.534,"endTime":573.694,"body":"What are all the, you know,"},{"startTime":571.534,"endTime":573.694,"body":"what, what exactly do we need to"},{"startTime":573.694,"endTime":575.164,"body":"do and what are we looking for?"},{"startTime":575.494,"endTime":577.804,"body":"Like, what doesn't work"},{"startTime":575.494,"endTime":577.804,"body":"now that we're looking for?"},{"startTime":577.804,"endTime":580.144,"body":"So we spent a lot of time researching."},{"startTime":580.894,"endTime":585.394,"body":"Multiple different platforms before we"},{"startTime":580.894,"endTime":585.394,"body":"landed on Dubsado because we really wanted"},{"startTime":585.394,"endTime":590.044,"body":"to say what is painful now and what, you"},{"startTime":585.394,"endTime":590.044,"body":"know, what are we looking for to be fixed?"},{"startTime":590.044,"endTime":593.164,"body":"So that was something that was a"},{"startTime":590.044,"endTime":593.164,"body":"really big question for our team."},{"startTime":593.164,"endTime":596.674,"body":"We put a lot of time into researching"},{"startTime":593.164,"endTime":596.674,"body":"the different options for that first."},{"startTime":597.244,"endTime":601.0840000000001,"body":"Um, and then from there, the other"},{"startTime":597.244,"endTime":601.0840000000001,"body":"thing that was holding me up was."},{"startTime":601.579,"endTime":605.719,"body":"I really love the concept of an"},{"startTime":601.579,"endTime":605.719,"body":"all-in-one, and Taylor and I were"},{"startTime":605.719,"endTime":608.989,"body":"chatting about this and Taylor"},{"startTime":605.719,"endTime":608.989,"body":"said, well, it doesn't exist."},{"startTime":608.989,"endTime":610.999,"body":"And I kind of giggled to myself because."},{"startTime":611.279,"endTime":614.969,"body":"Eddie from Timeline Genius, who's on"},{"startTime":611.279,"endTime":614.969,"body":"next week's episode to kind of talk about"},{"startTime":614.969,"endTime":618.749,"body":"part two of this switch that we made,"},{"startTime":614.969,"endTime":618.749,"body":"has been saying that to me for years."},{"startTime":618.749,"endTime":622.079,"body":"He's like, I don't know why"},{"startTime":618.749,"endTime":622.079,"body":"you aren't on Timeline Genius."},{"startTime":622.199,"endTime":625.439,"body":"You know, our timelines are"},{"startTime":622.199,"endTime":625.439,"body":"superior to any other platform."},{"startTime":625.499,"endTime":627.719,"body":"And I was like, yeah, but"},{"startTime":625.499,"endTime":627.719,"body":"we're in an all in one."},{"startTime":627.719,"endTime":630.689,"body":"And it's great because everything's"},{"startTime":627.719,"endTime":630.689,"body":"right there in the one."},{"startTime":631.229,"endTime":634.804,"body":"And he has always said,"},{"startTime":631.229,"endTime":634.804,"body":"right, but it's not."},{"startTime":636.419,"endTime":636.779,"body":"Great."},{"startTime":636.779,"endTime":638.939,"body":"Like when you, when you try"},{"startTime":636.779,"endTime":638.939,"body":"to be everything, you can't"},{"startTime":638.939,"endTime":640.199,"body":"be great at all of them."},{"startTime":640.889,"endTime":643.889,"body":"And that has always stuck"},{"startTime":640.889,"endTime":643.889,"body":"with me that he said that."},{"startTime":643.889,"endTime":646.199,"body":"And, and even though I didn't"},{"startTime":643.889,"endTime":646.199,"body":"change for years, right?"},{"startTime":646.199,"endTime":648.659,"body":"I was like, I hear you,"},{"startTime":646.199,"endTime":648.659,"body":"but it's good enough."},{"startTime":648.9590000000001,"endTime":652.139,"body":"But as we started to see the difficulties"},{"startTime":648.9590000000001,"endTime":652.139,"body":"our team was having, it was, that's"},{"startTime":652.139,"endTime":656.309,"body":"where we started to realize, okay, maybe,"},{"startTime":652.139,"endTime":656.309,"body":"maybe there's truth to that, that you"},{"startTime":656.309,"endTime":661.979,"body":"know, an all in one is great for many"},{"startTime":656.309,"endTime":661.979,"body":"reasons, but it's hard to be great at"},{"startTime":661.979,"endTime":663.779,"body":"every single piece of the platform."},{"startTime":663.779,"endTime":664.439,"body":"And so."},{"startTime":664.874,"endTime":668.024,"body":"That's when we started looking at Dubsado"},{"startTime":664.874,"endTime":668.024,"body":"and we were like, well, if we paired,"},{"startTime":668.444,"endTime":669.769,"body":"these are the things Dubsado can do."},{"startTime":670.484,"endTime":673.3340000000001,"body":"So now we have to find how"},{"startTime":670.484,"endTime":673.3340000000001,"body":"to do our timelines right?"},{"startTime":673.3340000000001,"endTime":674.204,"body":"Where are we gonna do our timelines?"},{"startTime":674.234,"endTime":677.714,"body":"Okay, we're gonna use timeline genius now"},{"startTime":674.234,"endTime":677.714,"body":"where are we housing our client portal?"},{"startTime":677.714,"endTime":678.374,"body":"Where are we?"},{"startTime":678.554,"endTime":680.504,"body":"You know, different things like"},{"startTime":678.554,"endTime":680.504,"body":"that where, how are we doing a"},{"startTime":680.504,"endTime":683.324,"body":"client budget, which is something"},{"startTime":680.504,"endTime":683.324,"body":"that we could do in our all in one."},{"startTime":683.594,"endTime":686.264,"body":"So little things like that,"},{"startTime":683.594,"endTime":686.264,"body":"we had to really decide can"},{"startTime":686.264,"endTime":687.794,"body":"we piece this all together?"},{"startTime":687.824,"endTime":689.264,"body":"Will it be more efficient?"},{"startTime":689.624,"endTime":693.644,"body":"And I'm excited to say, as you"},{"startTime":689.624,"endTime":693.644,"body":"know, Taylor, 'cause you are almost"},{"startTime":693.644,"endTime":695.594,"body":"completely done with blush, thankfully."},{"startTime":695.594,"endTime":697.874,"body":"Like we're almost at the end of it, but."},{"startTime":698.174,"endTime":701.264,"body":"As you know, we have made the switch"},{"startTime":698.174,"endTime":701.264,"body":"and we have kind of figured out"},{"startTime":701.264,"endTime":702.614,"body":"how to piece all of that together."},{"startTime":702.614,"endTime":707.631,"body":"So, what would you say would"},{"startTime":702.614,"endTime":707.631,"body":"be, you know, one of the biggest"},{"startTime":707.631,"endTime":709.621,"body":"draws that you like about Dubsado?"},{"startTime":709.641,"endTime":712.431,"body":"Like what, what is the"},{"startTime":709.641,"endTime":712.431,"body":"biggest thing that you see?"},{"startTime":712.761,"endTime":716.031,"body":"I would say, especially wedding"},{"startTime":712.761,"endTime":716.031,"body":"pros, um, that you would say this is"},{"startTime":716.031,"endTime":720.141,"body":"what makes Dubsado superior to maybe"},{"startTime":716.031,"endTime":720.141,"body":"some of the other options out there."},{"startTime":720.806,"endTime":723.7860000000001,"body":"yeah, there's a few things, but"},{"startTime":720.806,"endTime":723.7860000000001,"body":"before I say that, to your point,"},{"startTime":723.966,"endTime":727.806,"body":"I always tell my clients as well,"},{"startTime":723.966,"endTime":727.806,"body":"like there is no perfect system."},{"startTime":727.806,"endTime":730.896,"body":"And I, and I love that Eddie"},{"startTime":727.806,"endTime":730.896,"body":"had mentioned that because it."},{"startTime":731.061,"endTime":733.341,"body":"There's just so many different"},{"startTime":731.061,"endTime":733.341,"body":"business types, and every"},{"startTime":733.341,"endTime":734.991,"body":"business has different priorities."},{"startTime":735.021,"endTime":738.021,"body":"So it really is about figuring out"},{"startTime":735.021,"endTime":738.021,"body":"like, what is the real priority?"},{"startTime":738.021,"endTime":740.121,"body":"What are, where are the"},{"startTime":738.021,"endTime":740.121,"body":"bottlenecks actually happening?"},{"startTime":740.211,"endTime":743.901,"body":"And then if we can solve those"},{"startTime":740.211,"endTime":743.901,"body":"bottlenecks, then some of those other"},{"startTime":743.901,"endTime":749.031,"body":"things that the system can't quite do,"},{"startTime":743.901,"endTime":749.031,"body":"they're not going to be as, as burdensome"},{"startTime":749.031,"endTime":753.051,"body":"for the team because now we have these"},{"startTime":749.031,"endTime":753.051,"body":"other bottlenecks handled or automated."},{"startTime":753.291,"endTime":755.871,"body":"So I, I love that you guys really"},{"startTime":753.291,"endTime":755.871,"body":"considered that and, and thought through"},{"startTime":755.871,"endTime":758.631,"body":"the priorities for Dubsado specifically."},{"startTime":758.881,"endTime":764.211,"body":"One of the two of the things that I think"},{"startTime":758.881,"endTime":764.211,"body":"are the most, impactful about the system"},{"startTime":764.211,"endTime":765.561,"body":"when you're comparing it to others."},{"startTime":765.561,"endTime":767.241,"body":"One is going to be the automations."},{"startTime":767.991,"endTime":773.361,"body":"I really have not found another system"},{"startTime":767.991,"endTime":773.361,"body":"in this type of industry at this cost"},{"startTime":773.361,"endTime":777.861,"body":"that supports this level of automation"},{"startTime":773.361,"endTime":777.861,"body":"because you can go find systems like"},{"startTime":777.891,"endTime":780.951,"body":"HubSpot and these other ones where"},{"startTime":777.891,"endTime":780.951,"body":"they're very, very advanced and they"},{"startTime":780.951,"endTime":783.951,"body":"have all these automations, which"},{"startTime":780.951,"endTime":783.951,"body":"that's a whole nother can of worms."},{"startTime":783.951,"endTime":786.261,"body":"'cause we're trying to learn"},{"startTime":783.951,"endTime":786.261,"body":"it and teach it and build it."},{"startTime":786.741,"endTime":791.841,"body":"But the cost, it's so affordable for"},{"startTime":786.741,"endTime":791.841,"body":"how much it can actually handle if it's."},{"startTime":791.841,"endTime":793.486,"body":"Set up correctly for your business."},{"startTime":793.486,"endTime":797.146,"body":"And so the, the automations, especially"},{"startTime":793.486,"endTime":797.146,"body":"when people are comparing something"},{"startTime":797.146,"endTime":801.346,"body":"like HoneyBook, um, or other, you"},{"startTime":797.146,"endTime":801.346,"body":"know, kind of CRMs in this category,"},{"startTime":801.346,"endTime":805.576,"body":"you don't have the amount of"},{"startTime":801.346,"endTime":805.576,"body":"available triggers and automations."},{"startTime":806.086,"endTime":808.306,"body":"And so I think that's a"},{"startTime":806.086,"endTime":808.306,"body":"huge piece of it, right?"},{"startTime":808.756,"endTime":811.456,"body":"How much can we actually"},{"startTime":808.756,"endTime":811.456,"body":"automate in the platform itself?"},{"startTime":811.486,"endTime":815.866,"body":"And then secondly, and I have stood by"},{"startTime":811.486,"endTime":815.866,"body":"this since I discovered Dubsado, their"},{"startTime":815.866,"endTime":820.546,"body":"community, their customer service,"},{"startTime":815.866,"endTime":820.546,"body":"their transparency as a platform I,"},{"startTime":869.566,"endTime":873.076,"body":"it, it's really hard to find another"},{"startTime":869.566,"endTime":873.076,"body":"platform that operates this way."},{"startTime":873.586,"endTime":876.616,"body":"And you know, they have"},{"startTime":873.586,"endTime":876.616,"body":"always been a really."},{"startTime":876.971,"endTime":878.981,"body":"Um, honest, transparent team."},{"startTime":879.011,"endTime":880.511,"body":"It's a woman founder."},{"startTime":880.751,"endTime":884.951,"body":"She, she's just, you can tell that they"},{"startTime":880.751,"endTime":884.951,"body":"embody everything that you would want"},{"startTime":884.951,"endTime":888.701,"body":"in a platform to support you in your"},{"startTime":884.951,"endTime":888.701,"body":"journey when you're trusting them with"},{"startTime":888.701,"endTime":891.761,"body":"your business and you're paying them,"},{"startTime":888.701,"endTime":891.761,"body":"and there's not a lot of platforms out"},{"startTime":891.761,"endTime":893.5310000000001,"body":"there that really care as deeply as them."},{"startTime":894.046,"endTime":898.306,"body":"And so things like even transparency"},{"startTime":894.046,"endTime":898.306,"body":"with updates and support."},{"startTime":898.306,"endTime":900.376,"body":"I mean, they have a"},{"startTime":898.306,"endTime":900.376,"body":"fantastic support team."},{"startTime":900.376,"endTime":904.1560000000001,"body":"They have an amazing community,"},{"startTime":900.376,"endTime":904.1560000000001,"body":"not just of other specialists, but"},{"startTime":904.1560000000001,"endTime":906.796,"body":"of users that are super active."},{"startTime":906.796,"endTime":910.066,"body":"And you can pretty much always find"},{"startTime":906.796,"endTime":910.066,"body":"the answer to a question, whether"},{"startTime":910.066,"endTime":911.296,"body":"it's the community, whether it's."},{"startTime":911.646,"endTime":914.856,"body":"The hundreds of resources they've"},{"startTime":911.646,"endTime":914.856,"body":"created through YouTube or free"},{"startTime":914.856,"endTime":918.936,"body":"webinars, or free courses, or"},{"startTime":914.856,"endTime":918.936,"body":"even with their team themselves"},{"startTime":918.936,"endTime":923.046,"body":"inside of the platform when you're"},{"startTime":918.936,"endTime":923.046,"body":"requesting support or have a question."},{"startTime":923.046,"endTime":927.246,"body":"So it makes it a little less"},{"startTime":923.046,"endTime":927.246,"body":"intimidating jumping ship when you know"},{"startTime":927.246,"endTime":931.266,"body":"that, uh, the, the team is there to"},{"startTime":927.246,"endTime":931.266,"body":"support you in making it successful."},{"startTime":931.896,"endTime":934.746,"body":"Yeah, it's funny that, we'll,"},{"startTime":931.896,"endTime":934.746,"body":"we'll kind of break both of those"},{"startTime":934.746,"endTime":938.466,"body":"down 'cause they were both a big"},{"startTime":934.746,"endTime":938.466,"body":"part of why we made the switch."},{"startTime":938.466,"endTime":941.5260000000001,"body":"Those, both of those things"},{"startTime":938.466,"endTime":941.5260000000001,"body":"you just said, the automations"},{"startTime":941.5260000000001,"endTime":943.7760000000001,"body":"one was almost comical to me."},{"startTime":944.016,"endTime":950.336,"body":"I'm, I think you would agree when"},{"startTime":944.016,"endTime":950.336,"body":"you started building out Blushes"},{"startTime":950.336,"endTime":954.321,"body":"because one of the things, so Blush"},{"startTime":950.336,"endTime":954.321,"body":"is obviously we're 18 years old."},{"startTime":954.321,"endTime":957.831,"body":"We've had a CRM for over a decade, right?"},{"startTime":958.191,"endTime":963.171,"body":"Um, different CRMs, but we've had, um,"},{"startTime":958.191,"endTime":963.171,"body":"the same one for the last five years and."},{"startTime":964.221,"endTime":967.731,"body":"We had a lot of strategy already"},{"startTime":964.221,"endTime":967.731,"body":"built out in there, so we really"},{"startTime":967.731,"endTime":970.731,"body":"thought it was gonna be like, pull"},{"startTime":967.731,"endTime":970.731,"body":"the strategy out of this one, hand it"},{"startTime":970.851,"endTime":972.621,"body":"Taylor, let her dump it into this one."},{"startTime":972.981,"endTime":977.0310000000001,"body":"And as we were going through"},{"startTime":972.981,"endTime":977.0310000000001,"body":"kinda those initial, um, meetings"},{"startTime":977.0310000000001,"endTime":980.086,"body":"that we had, it was so funny to"},{"startTime":977.0310000000001,"endTime":980.086,"body":"me how often you would be like."},{"startTime":981.321,"endTime":983.511,"body":"Well, what's the, how"},{"startTime":981.321,"endTime":983.511,"body":"does this process work?"},{"startTime":983.511,"endTime":988.581,"body":"And we, it so much was manual"},{"startTime":983.511,"endTime":988.581,"body":"and I honestly didn't realize it"},{"startTime":988.641,"endTime":989.961,"body":"until we started talking it out."},{"startTime":989.961,"endTime":994.881,"body":"And I would say, you know, or Sophia"},{"startTime":989.961,"endTime":994.881,"body":"would say, well then that zaps here"},{"startTime":994.881,"endTime":999.5310000000001,"body":"and then we have to go in and tell it"},{"startTime":994.881,"endTime":999.5310000000001,"body":"to do this, or we have to go in and"},{"startTime":1000.221,"endTime":1005.021,"body":"push this button or, and you were like,"},{"startTime":1000.221,"endTime":1005.021,"body":"well, all of that's automated now."},{"startTime":1005.471,"endTime":1006.791,"body":"And we were like, what?"},{"startTime":1007.331,"endTime":1007.721,"body":"So."},{"startTime":1008.441,"endTime":1011.051,"body":"I think we just got used"},{"startTime":1008.441,"endTime":1011.051,"body":"to it, to be honest."},{"startTime":1011.051,"endTime":1012.071,"body":"And, and that's okay."},{"startTime":1012.071,"endTime":1015.431,"body":"I mean, I think that happens right in"},{"startTime":1012.071,"endTime":1015.431,"body":"all businesses where you evolve and"},{"startTime":1015.431,"endTime":1018.941,"body":"you grow and then you start to realize,"},{"startTime":1015.431,"endTime":1018.941,"body":"whoa, look at all of these things that"},{"startTime":1018.941,"endTime":1020.4110000000001,"body":"we've been doing manually for so long."},{"startTime":1020.471,"endTime":1023.021,"body":"And there's so much room"},{"startTime":1020.471,"endTime":1023.021,"body":"for human error there."},{"startTime":1023.4110000000001,"endTime":1027.041,"body":"In addition to the fact that like,"},{"startTime":1023.4110000000001,"endTime":1027.041,"body":"you know, one of the things that I"},{"startTime":1027.041,"endTime":1031.6309999999999,"body":"was, I, I don't, I, I don't know,"},{"startTime":1027.041,"endTime":1031.6309999999999,"body":"a blind spot I totally did not see"},{"startTime":1031.6309999999999,"endTime":1035.771,"body":"until we started working together was"},{"startTime":1031.6309999999999,"endTime":1035.771,"body":"like, one example of this was when"},{"startTime":1035.771,"endTime":1037.241,"body":"a client would sign their contract."},{"startTime":1037.826,"endTime":1038.216,"body":"Right."},{"startTime":1038.426,"endTime":1040.436,"body":"This was one I think that"},{"startTime":1038.426,"endTime":1040.436,"body":"was so baffling to you."},{"startTime":1040.436,"endTime":1041.786,"body":"You were like, wait, what?"},{"startTime":1042.086,"endTime":1047.276,"body":"So when a client would sign their"},{"startTime":1042.086,"endTime":1047.276,"body":"contract and pay, we, only one person"},{"startTime":1047.276,"endTime":1048.956,"body":"on our team was notified, which is fine."},{"startTime":1049.2559999999999,"endTime":1052.466,"body":"But then that manually"},{"startTime":1049.2559999999999,"endTime":1052.466,"body":"had to be pushed out."},{"startTime":1052.466,"endTime":1055.0159999999998,"body":"Like there was no automation"},{"startTime":1052.466,"endTime":1055.0159999999998,"body":"that could make that work."},{"startTime":1055.0159999999998,"endTime":1058.796,"body":"And, um, so that the client would be"},{"startTime":1055.0159999999998,"endTime":1058.796,"body":"notified like, yay, welcome to the family."},{"startTime":1058.796,"endTime":1059.9959999999999,"body":"Like, here's how to get onboarded."},{"startTime":1060.026,"endTime":1060.417,"body":"That had to be."},{"startTime":1060.686,"endTime":1061.676,"body":"Manually pushed out."},{"startTime":1061.676,"endTime":1065.186,"body":"So if a client signed on like a"},{"startTime":1061.676,"endTime":1065.186,"body":"Friday night, they wouldn't get all"},{"startTime":1065.186,"endTime":1066.656,"body":"of that information until Monday."},{"startTime":1066.716,"endTime":1071.366,"body":"And you were like, no, that needs to"},{"startTime":1066.716,"endTime":1071.366,"body":"happen like right away and automated."},{"startTime":1071.366,"endTime":1072.596,"body":"And we were just like, what?"},{"startTime":1072.896,"endTime":1074.936,"body":"Um, little things."},{"startTime":1074.936,"endTime":1075.1760000000002,"body":"Right?"},{"startTime":1075.1760000000002,"endTime":1076.2259999999999,"body":"And they sound stupid."},{"startTime":1076.2259999999999,"endTime":1079.2259999999999,"body":"Like, to be honest, I'm saying it out"},{"startTime":1076.2259999999999,"endTime":1079.2259999999999,"body":"loud and I'm like, half my audience"},{"startTime":1079.2259999999999,"endTime":1080.2160000000001,"body":"is gonna be like, you're a dingdong."},{"startTime":1080.276,"endTime":1083.936,"body":"But again, it goes back to how"},{"startTime":1080.276,"endTime":1083.936,"body":"many people run their business"},{"startTime":1083.936,"endTime":1086.576,"body":"in this way, myself included"},{"startTime":1083.936,"endTime":1086.576,"body":"sometimes, where you're just like."},{"startTime":1087.506,"endTime":1090.866,"body":"It just becomes the norm because"},{"startTime":1087.506,"endTime":1090.866,"body":"that's just how you do it, right?"},{"startTime":1090.896,"endTime":1094.346,"body":"And it's not until you start looking"},{"startTime":1090.896,"endTime":1094.346,"body":"for a better alternative that"},{"startTime":1094.346,"endTime":1099.116,"body":"you're like, whoa, there are so"},{"startTime":1094.346,"endTime":1099.116,"body":"many things that can save us time."},{"startTime":1099.1760000000002,"endTime":1100.9460000000001,"body":"All of those little minutes add up."},{"startTime":1101.336,"endTime":1105.026,"body":"Those client experience touch"},{"startTime":1101.336,"endTime":1105.026,"body":"points really make a big difference."},{"startTime":1105.4460000000001,"endTime":1106.706,"body":"And I love that."},{"startTime":1106.706,"endTime":1109.076,"body":"One of the things that you"},{"startTime":1106.706,"endTime":1109.076,"body":"pushed on us, like you were"},{"startTime":1109.076,"endTime":1110.4260000000002,"body":"impressing on us so much was."},{"startTime":1111.036,"endTime":1113.886,"body":"No, let's automate this because"},{"startTime":1111.036,"endTime":1113.886,"body":"it's part of your client experience."},{"startTime":1113.916,"endTime":1116.436,"body":"Let's automate this because it's"},{"startTime":1113.916,"endTime":1116.436,"body":"part of your client experience."},{"startTime":1116.586,"endTime":1120.636,"body":"And again, we had been so used to manually"},{"startTime":1116.586,"endTime":1120.636,"body":"doing some of those things that we"},{"startTime":1120.636,"endTime":1122.706,"body":"were just like, oh yeah, you're right."},{"startTime":1122.886,"endTime":1126.606,"body":"Let's automate Anything else that"},{"startTime":1122.886,"endTime":1126.606,"body":"you wanna touch on in automation"},{"startTime":1126.606,"endTime":1127.506,"body":"since we're sitting here?"},{"startTime":1127.506,"endTime":1129.336,"body":"I wanna touch on your other one too, but."},{"startTime":1129.7430000000002,"endTime":1133.613,"body":"I mean, I think you put that perfectly,"},{"startTime":1129.7430000000002,"endTime":1133.613,"body":"especially from an anecdotal perspective."},{"startTime":1133.613,"endTime":1137.843,"body":"I think people are very scared of"},{"startTime":1133.613,"endTime":1137.843,"body":"automation because they, they think it's"},{"startTime":1137.843,"endTime":1143.213,"body":"going to lose personal touch or they're"},{"startTime":1137.843,"endTime":1143.213,"body":"not gonna be able to see what's happening."},{"startTime":1143.213,"endTime":1145.793,"body":"Like I always hear that, well, how"},{"startTime":1143.213,"endTime":1145.793,"body":"am I gonna know what's going on?"},{"startTime":1145.793,"endTime":1146.7679999999998,"body":"Or how am I gonna, I need to."},{"startTime":1147.023,"endTime":1149.093,"body":"See that email go through,"},{"startTime":1147.023,"endTime":1149.093,"body":"I need to push the button."},{"startTime":1149.3329999999999,"endTime":1152.423,"body":"Which again, it's, it's more of"},{"startTime":1149.3329999999999,"endTime":1152.423,"body":"just, again, a change in how you're"},{"startTime":1152.423,"endTime":1154.403,"body":"operating and kind of a mindset shift."},{"startTime":1154.403,"endTime":1158.6029999999998,"body":"But at the end of the day, you are serving"},{"startTime":1154.403,"endTime":1158.6029999999998,"body":"your clients better when they're being"},{"startTime":1158.6029999999998,"endTime":1162.6830000000002,"body":"taken care of, regardless of your team,"},{"startTime":1158.6029999999998,"endTime":1162.6830000000002,"body":"your availability, your mood that day,"},{"startTime":1162.6830000000002,"endTime":1166.1879999999999,"body":"whether forgot something, and especially"},{"startTime":1162.6830000000002,"endTime":1166.1879999999999,"body":"when it is those pivotal moments like."},{"startTime":1166.673,"endTime":1170.483,"body":"Someone pays you a large chunk of money,"},{"startTime":1166.673,"endTime":1170.483,"body":"they getting something immediately, right?"},{"startTime":1170.5130000000001,"endTime":1173.0629999999999,"body":"Not always is everything"},{"startTime":1170.5130000000001,"endTime":1173.0629999999999,"body":"need to be automated."},{"startTime":1173.423,"endTime":1176.963,"body":"And that's a key thing too, is I'm"},{"startTime":1173.423,"endTime":1176.963,"body":"definitely not in the camp of we gotta"},{"startTime":1176.963,"endTime":1178.133,"body":"sit here and automate everything."},{"startTime":1178.133,"endTime":1180.773,"body":"I mean, you saw with our process,"},{"startTime":1178.133,"endTime":1180.773,"body":"there are still many manual"},{"startTime":1180.773,"endTime":1181.7630000000001,"body":"things that need to happen."},{"startTime":1181.7630000000001,"endTime":1181.943,"body":"There's."},{"startTime":1181.9930000000002,"endTime":1184.483,"body":"Tasks, there's things that"},{"startTime":1181.9930000000002,"endTime":1184.483,"body":"need to be adjusted depending"},{"startTime":1184.483,"endTime":1185.713,"body":"on the client situation."},{"startTime":1186.133,"endTime":1188.3529999999998,"body":"So it's not a catchall, like"},{"startTime":1186.133,"endTime":1188.3529999999998,"body":"we're just gonna automate"},{"startTime":1188.3529999999998,"endTime":1189.7630000000001,"body":"everything in your workflow."},{"startTime":1189.7630000000001,"endTime":1192.9130000000002,"body":"So I don't want people to think that's"},{"startTime":1189.7630000000001,"endTime":1192.9130000000002,"body":"the best practice 'cause it's not."},{"startTime":1193.1830000000002,"endTime":1197.293,"body":"I'm all about figuring out and"},{"startTime":1193.1830000000002,"endTime":1197.293,"body":"back to our um, talk at Wedding Pro"},{"startTime":1197.293,"endTime":1202.3329999999999,"body":"CEO Summit was what actually needs"},{"startTime":1197.293,"endTime":1202.3329999999999,"body":"your energy or your team's energy?"},{"startTime":1202.3329999999999,"endTime":1203.4730000000002,"body":"And then what can we automate?"},{"startTime":1203.4730000000002,"endTime":1206.173,"body":"And if it's not, whether you"},{"startTime":1203.4730000000002,"endTime":1206.173,"body":"need to lead it or it can be"},{"startTime":1206.173,"endTime":1207.463,"body":"delegated to a team member."},{"startTime":1207.758,"endTime":1209.258,"body":"Then we can definitely automate it."},{"startTime":1209.258,"endTime":1211.838,"body":"So it's just figuring"},{"startTime":1209.258,"endTime":1211.838,"body":"out and prioritizing."},{"startTime":1212.1380000000001,"endTime":1215.4979999999998,"body":"If it doesn't need to be personalized,"},{"startTime":1212.1380000000001,"endTime":1215.4979999999998,"body":"then let's automate it and it's gonna"},{"startTime":1215.4979999999998,"endTime":1217.1180000000002,"body":"serve your clients better in the long run."},{"startTime":1217.628,"endTime":1220.238,"body":"Yeah, and I love that you said"},{"startTime":1217.628,"endTime":1220.238,"body":"that because you're right."},{"startTime":1220.3280000000002,"endTime":1223.5980000000002,"body":"One of the things we did was automate"},{"startTime":1220.3280000000002,"endTime":1223.5980000000002,"body":"that first email, but then their"},{"startTime":1223.5980000000002,"endTime":1227.588,"body":"process to actually becoming a client"},{"startTime":1223.5980000000002,"endTime":1227.588,"body":"is something that we manually turn on."},{"startTime":1227.588,"endTime":1232.2679999999998,"body":"So if there's anything that we"},{"startTime":1227.588,"endTime":1232.2679999999998,"body":"have to adjust or manipulate in the"},{"startTime":1232.2679999999998,"endTime":1233.7679999999998,"body":"system, we have time to do that."},{"startTime":1234.0380000000002,"endTime":1236.4379999999999,"body":"But writing that first"},{"startTime":1234.0380000000002,"endTime":1236.4379999999999,"body":"email, just like, welcome."},{"startTime":1236.4379999999999,"endTime":1238.088,"body":"We're so glad you're"},{"startTime":1236.4379999999999,"endTime":1238.088,"body":"part of our family now."},{"startTime":1238.4330000000002,"endTime":1240.5330000000001,"body":"That makes so much sense to automate."},{"startTime":1240.923,"endTime":1245.1830000000002,"body":"Um, and so it's, it's really kind of a,"},{"startTime":1240.923,"endTime":1245.1830000000002,"body":"a together thing, but again, now there's"},{"startTime":1245.1830000000002,"endTime":1249.7430000000002,"body":"tasks that are assigned to the correct"},{"startTime":1245.1830000000002,"endTime":1249.7430000000002,"body":"person so that, you know, you come into"},{"startTime":1249.7430000000002,"endTime":1252.6830000000002,"body":"the office on Monday and you're like, oh,"},{"startTime":1249.7430000000002,"endTime":1252.6830000000002,"body":"we got a new contract over the weekend."},{"startTime":1252.6830000000002,"endTime":1254.0330000000001,"body":"Let me do anything that I need to do."},{"startTime":1254.0330000000001,"endTime":1257.8729999999998,"body":"Like, it's, it's very assigned"},{"startTime":1254.0330000000001,"endTime":1257.8729999999998,"body":"and very easy to follow."},{"startTime":1258.153,"endTime":1260.133,"body":"the other thing that you mentioned, which."},{"startTime":1260.4930000000002,"endTime":1264.2230000000002,"body":"Was actually a really big piece"},{"startTime":1260.4930000000002,"endTime":1264.2230000000002,"body":"of the puzzle for us was when"},{"startTime":1264.2230000000002,"endTime":1267.133,"body":"it came to their community was"},{"startTime":1264.2230000000002,"endTime":1267.133,"body":"really just their presence online."},{"startTime":1267.1630000000002,"endTime":1270.5829999999999,"body":"Like they're not only very visible,"},{"startTime":1267.1630000000002,"endTime":1270.5829999999999,"body":"but they're sharing client wins."},{"startTime":1270.5829999999999,"endTime":1273.2830000000001,"body":"even little wins, big wins"},{"startTime":1270.5829999999999,"endTime":1273.2830000000001,"body":"at their clients are having,"},{"startTime":1273.2830000000001,"endTime":1274.6630000000002,"body":"they're sharing updates."},{"startTime":1274.718,"endTime":1276.068,"body":"Tips how to use it."},{"startTime":1276.338,"endTime":1280.5380000000002,"body":"There's so many people that do use"},{"startTime":1276.338,"endTime":1280.5380000000002,"body":"it, and so it seems like there's just"},{"startTime":1280.5380000000002,"endTime":1284.7679999999998,"body":"like this really thriving community"},{"startTime":1280.5380000000002,"endTime":1284.7679999999998,"body":"of people who are excited about the"},{"startTime":1284.7679999999998,"endTime":1289.5980000000002,"body":"platform and also excited to share"},{"startTime":1284.7679999999998,"endTime":1289.5980000000002,"body":"strategies on how they're using it."},{"startTime":1289.5980000000002,"endTime":1293.1380000000001,"body":"And I feel like that's a really"},{"startTime":1289.5980000000002,"endTime":1293.1380000000001,"body":"big deal because it also means that"},{"startTime":1293.198,"endTime":1297.128,"body":"they have happy clients, but they're"},{"startTime":1293.198,"endTime":1297.128,"body":"also innovating is what I saw."},{"startTime":1297.128,"endTime":1301.628,"body":"I see a lot coming out about 3.0,"},{"startTime":1297.128,"endTime":1301.628,"body":"3.0, and I love seeing that they're"},{"startTime":1301.628,"endTime":1304.178,"body":"taking feedback from their community."},{"startTime":1304.903,"endTime":1307.903,"body":"They're starting to implement, they're"},{"startTime":1304.903,"endTime":1307.903,"body":"making updates like they really are"},{"startTime":1307.903,"endTime":1311.8929999999998,"body":"passionate about being this great"},{"startTime":1307.903,"endTime":1311.8929999999998,"body":"platform that is really, really good at"},{"startTime":1311.8929999999998,"endTime":1313.213,"body":"what they say they're gonna be good at."},{"startTime":1313.523,"endTime":1313.7659999999998,"body":"Yeah."},{"startTime":1313.7659999999998,"endTime":1317.6360000000002,"body":"I think what's cool about how they've"},{"startTime":1313.7659999999998,"endTime":1317.6360000000002,"body":"done this, just because I've been a user"},{"startTime":1317.6360000000002,"endTime":1321.626,"body":"for so long, and then a specialist, is"},{"startTime":1317.6360000000002,"endTime":1321.626,"body":"they're not just innovating to innovate."},{"startTime":1321.626,"endTime":1324.3860000000002,"body":"They're really listening to"},{"startTime":1321.626,"endTime":1324.3860000000002,"body":"like, okay, what are the needs?"},{"startTime":1324.3860000000002,"endTime":1327.566,"body":"Because when you look back at Doto,"},{"startTime":1324.3860000000002,"endTime":1327.566,"body":"when they started I think eight or nine"},{"startTime":1327.566,"endTime":1331.646,"body":"years ago, I think nine coming up, they"},{"startTime":1327.566,"endTime":1331.646,"body":"really were concentrated on the creative,"},{"startTime":1331.706,"endTime":1335.336,"body":"you know, industry, wedding pros,"},{"startTime":1331.706,"endTime":1335.336,"body":"photographers, things of that nature."},{"startTime":1335.336,"endTime":1338.6960000000001,"body":"But because it's expanded so much, we"},{"startTime":1335.336,"endTime":1338.6960000000001,"body":"have these other industries that are like."},{"startTime":1339.081,"endTime":1340.731,"body":"Hey, I need this type of feature."},{"startTime":1340.731,"endTime":1341.4509999999998,"body":"I'm here now."},{"startTime":1341.4509999999998,"endTime":1342.9509999999998,"body":"Like, how can you serve me?"},{"startTime":1343.0110000000002,"endTime":1346.611,"body":"And so what I've seen, you know,"},{"startTime":1343.0110000000002,"endTime":1346.611,"body":"again, just to throw out a competitor,"},{"startTime":1346.6409999999998,"endTime":1349.0710000000001,"body":"HoneyBook, they were making updates, but."},{"startTime":1349.4959999999999,"endTime":1352.046,"body":"Come to find out those weren't"},{"startTime":1349.4959999999999,"endTime":1352.046,"body":"even really requested by people."},{"startTime":1352.046,"endTime":1354.356,"body":"It seems like they were just"},{"startTime":1352.046,"endTime":1354.356,"body":"making updates and, and they,"},{"startTime":1354.356,"endTime":1356.816,"body":"people were not happy with it"},{"startTime":1354.356,"endTime":1356.816,"body":"and they were increasing prices."},{"startTime":1356.816,"endTime":1359.7259999999999,"body":"And so I, I love that"},{"startTime":1356.816,"endTime":1359.7259999999999,"body":"Dubsado really listens."},{"startTime":1359.7259999999999,"endTime":1362.5759999999998,"body":"They do have a, an active pipeline."},{"startTime":1362.6960000000001,"endTime":1366.4460000000001,"body":"It's called their roadmap, and you"},{"startTime":1362.6960000000001,"endTime":1366.4460000000001,"body":"can literally submit requests and"},{"startTime":1366.4460000000001,"endTime":1369.6560000000002,"body":"they will show you what requests"},{"startTime":1366.4460000000001,"endTime":1369.6560000000002,"body":"they're working on, what things are"},{"startTime":1369.6560000000002,"endTime":1372.146,"body":"currently in their development software."},{"startTime":1372.6409999999998,"endTime":1374.171,"body":"What things are slated to launch."},{"startTime":1374.171,"endTime":1377.981,"body":"They've always had up, which I"},{"startTime":1374.171,"endTime":1377.981,"body":"find so helpful for transparency."},{"startTime":1378.461,"endTime":1381.9109999999998,"body":"And they've also just been very open"},{"startTime":1378.461,"endTime":1381.9109999999998,"body":"about, I mean it is a software, so every"},{"startTime":1381.9109999999998,"endTime":1386.1409999999998,"body":"software is gonna have delays or things"},{"startTime":1381.9109999999998,"endTime":1386.1409999999998,"body":"going on, and they've always been open."},{"startTime":1386.441,"endTime":1389.3210000000001,"body":"If there were situations where it's"},{"startTime":1386.441,"endTime":1389.3210000000001,"body":"like, Hey guys, we actually need to come"},{"startTime":1389.3210000000001,"endTime":1393.3709999999999,"body":"back to the drawing board, or 3.0 is"},{"startTime":1389.3210000000001,"endTime":1393.3709999999999,"body":"gonna be a little bit longer whenever"},{"startTime":1393.3709999999999,"endTime":1394.6009999999999,"body":"they were, you know, releasing it."},{"startTime":1394.6009999999999,"endTime":1397.6609999999998,"body":"'cause they were making such"},{"startTime":1394.6009999999999,"endTime":1397.6609999999998,"body":"massive changes to their, to"},{"startTime":1397.6609999999998,"endTime":1399.581,"body":"their backend software and so."},{"startTime":1400.0559999999998,"endTime":1401.4660000000001,"body":"I find that amazing."},{"startTime":1401.4660000000001,"endTime":1405.0960000000002,"body":"And, and to your point as well, they"},{"startTime":1401.4660000000001,"endTime":1405.0960000000002,"body":"really care about their success,"},{"startTime":1405.0960000000002,"endTime":1408.396,"body":"which makes sense because if they"},{"startTime":1405.0960000000002,"endTime":1408.396,"body":"don't have any users, then they're"},{"startTime":1408.396,"endTime":1409.896,"body":"not a successful platform themselves."},{"startTime":1409.896,"endTime":1414.1560000000002,"body":"So they're always going to be looking"},{"startTime":1409.896,"endTime":1414.1560000000002,"body":"to make sure that the businesses"},{"startTime":1414.1560000000002,"endTime":1417.2459999999999,"body":"that are trusting them with their"},{"startTime":1414.1560000000002,"endTime":1417.2459999999999,"body":"businesses are successful in that."},{"startTime":1417.756,"endTime":1420.546,"body":"And I just, I really can't think"},{"startTime":1417.756,"endTime":1420.546,"body":"of another platform in our industry"},{"startTime":1420.546,"endTime":1423.546,"body":"that has that same ethos, honestly."},{"startTime":1423.916,"endTime":1426.566,"body":"Yeah, and it's, it, you know,"},{"startTime":1423.916,"endTime":1426.566,"body":"it's a really big deal for,"},{"startTime":1426.566,"endTime":1427.646,"body":"especially wedding industry."},{"startTime":1427.646,"endTime":1429.686,"body":"Like we tend to be a very"},{"startTime":1427.646,"endTime":1429.686,"body":"expressive community."},{"startTime":1429.686,"endTime":1432.7459999999999,"body":"Like we wanna kind of all"},{"startTime":1429.686,"endTime":1432.7459999999999,"body":"be together and rah rah."},{"startTime":1432.8059999999998,"endTime":1434.816,"body":"And so I love that they have a community."},{"startTime":1434.816,"endTime":1437.7859999999998,"body":"I think it just, it's also"},{"startTime":1434.816,"endTime":1437.7859999999998,"body":"just feels good, right?"},{"startTime":1437.7859999999998,"endTime":1438.5960000000002,"body":"It's exciting to be."},{"startTime":1439.361,"endTime":1443.081,"body":"Something, um, that's really"},{"startTime":1439.361,"endTime":1443.081,"body":"making our industry better."},{"startTime":1443.231,"endTime":1446.704,"body":"those are all of the reasons"},{"startTime":1443.231,"endTime":1446.704,"body":"that we decided Dubsado would be"},{"startTime":1446.704,"endTime":1448.414,"body":"the platform that we moved to."},{"startTime":1448.414,"endTime":1452.854,"body":"And full transparency, we're"},{"startTime":1448.414,"endTime":1452.854,"body":"literally, as we're recording this"},{"startTime":1453.0040000000001,"endTime":1454.894,"body":"in the middle of the switchover,"},{"startTime":1455.059,"endTime":1455.7340000000002,"body":"Yes, we are."},{"startTime":1455.8990000000001,"endTime":1461.434,"body":"so, so I know poor Taylor's, like, I"},{"startTime":1455.8990000000001,"endTime":1461.434,"body":"get 150 slacks from you guys a day."},{"startTime":1461.8839999999998,"endTime":1462.3039999999999,"body":"Um."},{"startTime":1462.584,"endTime":1465.314,"body":"But you know, we're literally"},{"startTime":1462.584,"endTime":1465.314,"body":"in the middle of moving"},{"startTime":1465.314,"endTime":1466.8839999999998,"body":"everything over to Dubsado."},{"startTime":1466.9040000000002,"endTime":1468.7340000000002,"body":"We had set up, we've been trained on it."},{"startTime":1468.7340000000002,"endTime":1471.4040000000002,"body":"We're troubleshooting everything, you"},{"startTime":1468.7340000000002,"endTime":1471.4040000000002,"body":"know, getting our sales over there."},{"startTime":1471.644,"endTime":1475.3639999999998,"body":"So it's been really fun and we're"},{"startTime":1471.644,"endTime":1475.3639999999998,"body":"excited to just more and more dig"},{"startTime":1475.3639999999998,"endTime":1476.834,"body":"into all of the features that it has."},{"startTime":1476.8639999999998,"endTime":1481.514,"body":"But I wanna talk about"},{"startTime":1476.8639999999998,"endTime":1481.514,"body":"your Dubsado, build out."},{"startTime":1481.5739999999998,"endTime":1482.814,"body":"What are you, what do you call it, Taylor?"},{"startTime":1482.834,"endTime":1483.4640000000002,"body":"I should know this."},{"startTime":1483.9889999999998,"endTime":1488.1339999999998,"body":"I call it a VIP experience"},{"startTime":1483.9889999999998,"endTime":1488.1339999999998,"body":"because it is the VIP treatment."},{"startTime":1488.599,"endTime":1489.4089999999999,"body":"It really is."},{"startTime":1489.4689999999998,"endTime":1490.2790000000002,"body":"It really is."},{"startTime":1490.3390000000002,"endTime":1494.6290000000001,"body":"And I, I wanna touch on a couple"},{"startTime":1490.3390000000002,"endTime":1494.6290000000001,"body":"things that I really enjoyed about"},{"startTime":1494.6290000000001,"endTime":1499.2790000000002,"body":"it, but can you kind of explain to"},{"startTime":1494.6290000000001,"endTime":1499.2790000000002,"body":"everybody what the VIP experience is?"},{"startTime":1499.979,"endTime":1500.269,"body":"Yes."},{"startTime":1500.2990000000002,"endTime":1502.789,"body":"So this is my signature setup."},{"startTime":1502.789,"endTime":1505.3990000000001,"body":"I only have one offer, one process."},{"startTime":1505.3990000000001,"endTime":1509.1490000000001,"body":"It keeps it really, really simple,"},{"startTime":1505.3990000000001,"endTime":1509.1490000000001,"body":"and I've refined this and truly, I"},{"startTime":1509.1490000000001,"endTime":1511.639,"body":"feel like I've perfected this and"},{"startTime":1509.1490000000001,"endTime":1511.639,"body":"done it with hundreds of businesses."},{"startTime":1511.639,"endTime":1514.4889999999998,"body":"But essentially it's a setup"},{"startTime":1511.639,"endTime":1514.4889999999998,"body":"that's built into three parts."},{"startTime":1514.4889999999998,"endTime":1516.979,"body":"So the first part is strategy,"},{"startTime":1514.4889999999998,"endTime":1516.979,"body":"which I know we're gonna get into."},{"startTime":1517.249,"endTime":1519.979,"body":"This is where I sit down with"},{"startTime":1517.249,"endTime":1519.979,"body":"my clients and we really."},{"startTime":1520.019,"endTime":1525.0290000000002,"body":"Brainstorm and map how we want the system"},{"startTime":1520.019,"endTime":1525.0290000000002,"body":"to run, not just from an automation"},{"startTime":1525.0290000000002,"endTime":1527.0690000000002,"body":"perspective, but even to their experience."},{"startTime":1527.0690000000002,"endTime":1528.959,"body":"What touch points, how"},{"startTime":1527.0690000000002,"endTime":1528.959,"body":"are we saying things?"},{"startTime":1528.959,"endTime":1530.1589999999999,"body":"Where are we doing things?"},{"startTime":1530.3990000000001,"endTime":1532.979,"body":"How is Dubsado coming into all of this?"},{"startTime":1533.249,"endTime":1534.6290000000001,"body":"So that's the strategy part."},{"startTime":1534.749,"endTime":1538.559,"body":"Once I have that strategy, I then can"},{"startTime":1534.749,"endTime":1538.559,"body":"go into part two, which is the full"},{"startTime":1538.559,"endTime":1541.3790000000001,"body":"build of the platform with my VIP."},{"startTime":1541.3790000000001,"endTime":1542.0089999999998,"body":"It includes."},{"startTime":1542.0690000000002,"endTime":1546.269,"body":"Everything from the automations itself"},{"startTime":1542.0690000000002,"endTime":1546.269,"body":"to the optimizations, to the canned"},{"startTime":1546.269,"endTime":1548.4289999999999,"body":"email writing to the form design."},{"startTime":1548.4289999999999,"endTime":1551.729,"body":"So every part of the system"},{"startTime":1548.4289999999999,"endTime":1551.729,"body":"is customized for my client."},{"startTime":1552.5739999999998,"endTime":1556.894,"body":"And then part three, which is truly"},{"startTime":1552.5739999999998,"endTime":1556.894,"body":"my favorite, is teaching the platform."},{"startTime":1557.164,"endTime":1560.9440000000002,"body":"I've, I've heard, and not just"},{"startTime":1557.164,"endTime":1560.9440000000002,"body":"ido, but many systems where, you"},{"startTime":1560.9440000000002,"endTime":1563.0739999999998,"body":"know, something gets set up and"},{"startTime":1560.9440000000002,"endTime":1563.0739999999998,"body":"people invest and then they're just"},{"startTime":1563.0739999999998,"endTime":1564.7540000000001,"body":"left not knowing how to use it."},{"startTime":1564.7540000000001,"endTime":1567.664,"body":"And there's nothing worse than investing"},{"startTime":1564.7540000000001,"endTime":1567.664,"body":"in something that you can't use."},{"startTime":1568.1139999999998,"endTime":1572.164,"body":"So in my part three is when I"},{"startTime":1568.1139999999998,"endTime":1572.164,"body":"train my clients and their team"},{"startTime":1572.1940000000002,"endTime":1575.1339999999998,"body":"and we are live in their account,"},{"startTime":1572.1940000000002,"endTime":1575.1339999999998,"body":"we walk through all the things."},{"startTime":1575.1339999999998,"endTime":1578.6740000000002,"body":"It's a lot of information, but it's,"},{"startTime":1575.1339999999998,"endTime":1578.6740000000002,"body":"it's really me making sure not only"},{"startTime":1578.6740000000002,"endTime":1581.6740000000002,"body":"do you know what's going on, but"},{"startTime":1578.6740000000002,"endTime":1581.6740000000002,"body":"you know how to make changes your"},{"startTime":1581.6740000000002,"endTime":1585.7540000000001,"body":"confident in, in utilizing this and"},{"startTime":1581.6740000000002,"endTime":1585.7540000000001,"body":"scaling it, and then I support them"},{"startTime":1585.7540000000001,"endTime":1587.794,"body":"for an entire month as they implement."},{"startTime":1587.794,"endTime":1589.624,"body":"We polish things, we revise things."},{"startTime":1589.9240000000002,"endTime":1593.8839999999998,"body":"So it's, it's really the entire"},{"startTime":1589.9240000000002,"endTime":1593.8839999999998,"body":"experience from strategy to build to"},{"startTime":1593.8839999999998,"endTime":1595.5339999999999,"body":"actual implementation with their team."},{"startTime":1596.0539999999999,"endTime":1596.434,"body":"Yes."},{"startTime":1596.4640000000002,"endTime":1597.1540000000002,"body":"So good."},{"startTime":1597.4840000000002,"endTime":1597.724,"body":"Okay."},{"startTime":1597.724,"endTime":1602.434,"body":"So one of the things that you said,"},{"startTime":1597.724,"endTime":1602.434,"body":"and I don't think I even realized"},{"startTime":1602.434,"endTime":1607.4440000000002,"body":"how helpful this would be, um,"},{"startTime":1602.434,"endTime":1607.4440000000002,"body":"but I want everyone to hear this"},{"startTime":1607.4440000000002,"endTime":1609.8439999999998,"body":"because I think you are like, yeah."},{"startTime":1609.8439999999998,"endTime":1611.809,"body":"And so like writing your"},{"startTime":1609.8439999999998,"endTime":1611.809,"body":"emails and things like that."},{"startTime":1612.4689999999998,"endTime":1616.039,"body":"I, you glaze over that so"},{"startTime":1612.4689999999998,"endTime":1616.039,"body":"quickly and I think that."},{"startTime":1616.189,"endTime":1617.1490000000001,"body":"on my marketing for that."},{"startTime":1617.164,"endTime":1617.794,"body":"A little bit."},{"startTime":1617.854,"endTime":1621.6940000000002,"body":"I'm like, girl, let me explain,"},{"startTime":1617.854,"endTime":1621.6940000000002,"body":"because I was actually speaking with"},{"startTime":1621.6940000000002,"endTime":1625.8039999999999,"body":"one of my students yesterday who"},{"startTime":1621.6940000000002,"endTime":1625.8039999999999,"body":"does not currently use a CRM at all."},{"startTime":1625.8039999999999,"endTime":1631.4440000000002,"body":"Like, it's kind of like, um, DocuSign, um,"},{"startTime":1625.8039999999999,"endTime":1631.4440000000002,"body":"here's a, you know, here's a Zelle link."},{"startTime":1631.834,"endTime":1635.6139999999998,"body":"And she actually has a really,"},{"startTime":1631.834,"endTime":1635.6139999999998,"body":"I. Amazing, thriving business."},{"startTime":1635.6139999999998,"endTime":1637.3839999999998,"body":"But she is like, I feel"},{"startTime":1635.6139999999998,"endTime":1637.3839999999998,"body":"like I'm losing my mind."},{"startTime":1637.3839999999998,"endTime":1638.224,"body":"I'm like, no kidding."},{"startTime":1638.494,"endTime":1642.1540000000002,"body":"So when we've been talking about"},{"startTime":1638.494,"endTime":1642.1540000000002,"body":"different CRMs for her, same thing."},{"startTime":1642.1540000000002,"endTime":1643.974,"body":"I'm not just like, oh, Dubsado is the one."},{"startTime":1643.974,"endTime":1645.5240000000001,"body":"Because now I used Dubsado."},{"startTime":1645.544,"endTime":1648.4240000000002,"body":"I, we've really gone through several"},{"startTime":1645.544,"endTime":1648.4240000000002,"body":"different, like, okay, here's"},{"startTime":1648.4240000000002,"endTime":1649.3239999999998,"body":"how this one would work for you."},{"startTime":1649.3239999999998,"endTime":1650.4640000000002,"body":"Here's how this one would work for you."},{"startTime":1650.974,"endTime":1654.5739999999998,"body":"But I was talking to her yesterday"},{"startTime":1650.974,"endTime":1654.5739999999998,"body":"and this was after, now we are"},{"startTime":1654.5739999999998,"endTime":1657.7540000000001,"body":"almost done with ours, and one"},{"startTime":1654.5739999999998,"endTime":1657.7540000000001,"body":"of the things I said to her was."},{"startTime":1658.4889999999998,"endTime":1661.9689999999998,"body":"Because you don't already"},{"startTime":1658.4889999999998,"endTime":1661.9689999999998,"body":"have a CRM built out."},{"startTime":1662.0290000000002,"endTime":1666.559,"body":"I'm gonna highly suggest working with"},{"startTime":1662.0290000000002,"endTime":1666.559,"body":"Taylor because I mean, even if you do"},{"startTime":1666.559,"endTime":1668.809,"body":"already have a CRM built out like we did."},{"startTime":1669.5290000000002,"endTime":1674.959,"body":"It's still so, so helpful because you've"},{"startTime":1669.5290000000002,"endTime":1674.959,"body":"worked with so many clients for you"},{"startTime":1674.959,"endTime":1680.6290000000001,"body":"to say, well, what if it worked this"},{"startTime":1674.959,"endTime":1680.6290000000001,"body":"way, or, what if we did this instead?"},{"startTime":1680.689,"endTime":1686.2990000000002,"body":"Or, I think this email should go"},{"startTime":1680.689,"endTime":1686.2990000000002,"body":"here, and it was super helpful to us."},{"startTime":1686.419,"endTime":1689.389,"body":"But for somebody like this student"},{"startTime":1686.419,"endTime":1689.389,"body":"that I was talking to yesterday who"},{"startTime":1689.689,"endTime":1695.2990000000002,"body":"doesn't have any of it, you really"},{"startTime":1689.689,"endTime":1695.2990000000002,"body":"have all of that for them, right?"},{"startTime":1695.939,"endTime":1696.8790000000001,"body":"Yes, absolutely."},{"startTime":1697.1789999999999,"endTime":1698.3990000000001,"body":"And what's cool now is."},{"startTime":1699.454,"endTime":1702.4840000000002,"body":"You know, I obviously have worked with"},{"startTime":1699.454,"endTime":1702.4840000000002,"body":"some industries where it's a repeat"},{"startTime":1702.4840000000002,"endTime":1706.204,"body":"industry, like lots wedding pros,"},{"startTime":1702.4840000000002,"endTime":1706.204,"body":"lots of branding and web designers."},{"startTime":1706.474,"endTime":1710.914,"body":"But I think because I've had my eyes now"},{"startTime":1706.474,"endTime":1710.914,"body":"on hundreds of businesses, which I, I"},{"startTime":1710.914,"endTime":1715.204,"body":"take with so much honor because they're"},{"startTime":1710.914,"endTime":1715.204,"body":"really showing me all of their business."},{"startTime":1715.4440000000002,"endTime":1717.124,"body":"I, I just know."},{"startTime":1717.814,"endTime":1721.4440000000002,"body":"The backend so well to where even if"},{"startTime":1717.814,"endTime":1721.4440000000002,"body":"I haven't worked with your industry,"},{"startTime":1721.4440000000002,"endTime":1725.044,"body":"I feel super confident I can help you"},{"startTime":1721.4440000000002,"endTime":1725.044,"body":"because it's, it's less of a, let me"},{"startTime":1725.044,"endTime":1726.8439999999998,"body":"like know this industry up and down."},{"startTime":1726.8439999999998,"endTime":1731.044,"body":"It's about asking the right questions"},{"startTime":1726.8439999999998,"endTime":1731.044,"body":"and thinking through kind of a logical"},{"startTime":1731.104,"endTime":1734.2540000000001,"body":"mindset of, okay, if this happens,"},{"startTime":1731.104,"endTime":1734.2540000000001,"body":"what would be the best option?"},{"startTime":1734.394,"endTime":1737.9640000000002,"body":"A or B. Now, obviously with the"},{"startTime":1734.394,"endTime":1737.9640000000002,"body":"wedding Pros listening, I have worked"},{"startTime":1737.9640000000002,"endTime":1741.3839999999998,"body":"with hundreds, I mean, planners,"},{"startTime":1737.9640000000002,"endTime":1741.3839999999998,"body":"florists, DJs, photographers."},{"startTime":1741.7740000000001,"endTime":1745.5240000000001,"body":"And what's cool about that is I"},{"startTime":1741.7740000000001,"endTime":1745.5240000000001,"body":"also hear what the other vendors"},{"startTime":1745.5240000000001,"endTime":1747.0240000000001,"body":"are saying about each other."},{"startTime":1747.3239999999998,"endTime":1750.4689999999998,"body":"So, you know, a planner is telling me,"},{"startTime":1747.3239999999998,"endTime":1750.4689999999998,"body":"oh yeah, we really want our photographers"},{"startTime":1750.809,"endTime":1754.349,"body":"to give us this, or my photographers are"},{"startTime":1750.809,"endTime":1754.349,"body":"saying, I'm always talking to planners"},{"startTime":1754.349,"endTime":1755.939,"body":"and I'm running into this roadblock."},{"startTime":1755.939,"endTime":1759.749,"body":"And I'm like, well, the little birdies"},{"startTime":1755.939,"endTime":1759.749,"body":"of my planners are saying your CRM"},{"startTime":1759.749,"endTime":1761.249,"body":"sucks, or whatever it be, you know?"},{"startTime":1761.519,"endTime":1764.9689999999998,"body":"So I do think that's an advantage"},{"startTime":1761.519,"endTime":1764.9689999999998,"body":"of just being in this space for"},{"startTime":1764.9689999999998,"endTime":1770.2790000000002,"body":"so long and I, I really enjoy"},{"startTime":1764.9689999999998,"endTime":1770.2790000000002,"body":"helping people just figure it out."},{"startTime":1770.3390000000002,"endTime":1775.139,"body":"And I think that's a misconception is that"},{"startTime":1770.3390000000002,"endTime":1775.139,"body":"you do have to have a process or a CRM"},{"startTime":1775.139,"endTime":1776.6090000000002,"body":"or you have to have it all fleshed out."},{"startTime":1777.1540000000002,"endTime":1777.7540000000001,"body":"Don't get me wrong."},{"startTime":1777.7540000000001,"endTime":1781.5339999999999,"body":"I'm sure there are some services where"},{"startTime":1777.7540000000001,"endTime":1781.5339999999999,"body":"you do have to provide a lot of that,"},{"startTime":1781.5339999999999,"endTime":1786.8439999999998,"body":"but I want it to feel like you are coming"},{"startTime":1781.5339999999999,"endTime":1786.8439999999998,"body":"to me in this VIP and I'm handling it."},{"startTime":1786.8439999999998,"endTime":1790.894,"body":"So you just need to bring, here's what"},{"startTime":1786.8439999999998,"endTime":1790.894,"body":"I'm selling, here's my type of client,"},{"startTime":1791.4640000000002,"endTime":1796.0539999999999,"body":"and here's kind of like my, my priority"},{"startTime":1791.4640000000002,"endTime":1796.0539999999999,"body":"list or what would be nice to have, and"},{"startTime":1796.0539999999999,"endTime":1798.7540000000001,"body":"then I help you figure out, okay, well"},{"startTime":1796.0539999999999,"endTime":1798.7540000000001,"body":"where are all, where, how does all of"},{"startTime":1798.7540000000001,"endTime":1800.514,"body":"that actually play out in the system."},{"startTime":1800.6940000000002,"endTime":1800.8039999999999,"body":"Mm-hmm."},{"startTime":1801.2540000000001,"endTime":1802.2790000000002,"body":"Yeah, I mean, I was."},{"startTime":1802.6540000000002,"endTime":1808.2340000000002,"body":"Honestly shocked at how, how much"},{"startTime":1802.6540000000002,"endTime":1808.2340000000002,"body":"you provide, and that's not just"},{"startTime":1808.2340000000002,"endTime":1809.374,"body":"because you're sitting in front of me."},{"startTime":1809.374,"endTime":1814.1290000000001,"body":"I really want anybody that's listening"},{"startTime":1809.374,"endTime":1814.1290000000001,"body":"to hear that and say, Taylor comes"},{"startTime":1814.1290000000001,"endTime":1817.5490000000002,"body":"with a wealth of knowledge about our"},{"startTime":1814.1290000000001,"endTime":1817.5490000000002,"body":"industry, and I think one of the things"},{"startTime":1817.5490000000002,"endTime":1821.7790000000002,"body":"I pride myself on as a coach is like,"},{"startTime":1817.5490000000002,"endTime":1821.7790000000002,"body":"if I have done what you're doing,"},{"startTime":1821.8390000000002,"endTime":1825.6789999999999,"body":"I'm gonna just give you everything"},{"startTime":1821.8390000000002,"endTime":1825.6789999999999,"body":"that I can to make you successful."},{"startTime":1825.6789999999999,"endTime":1828.5890000000002,"body":"Like that's something that we do inside"},{"startTime":1825.6789999999999,"endTime":1828.5890000000002,"body":"of our program with all of our coaches."},{"startTime":1828.7389999999998,"endTime":1831.1090000000002,"body":"All of us are like, I"},{"startTime":1828.7389999999998,"endTime":1831.1090000000002,"body":"already have this for you."},{"startTime":1831.1090000000002,"endTime":1831.9489999999998,"body":"Let me just give it to you."},{"startTime":1831.9489999999998,"endTime":1833.869,"body":"Whether something we teach"},{"startTime":1831.9489999999998,"endTime":1833.869,"body":"inside the program or not."},{"startTime":1833.9289999999999,"endTime":1836.7189999999998,"body":"And so what, what I think is so"},{"startTime":1833.9289999999999,"endTime":1836.7189999999998,"body":"interesting about the fact that you're"},{"startTime":1836.7189999999998,"endTime":1838.0690000000002,"body":"like, I'll write your emails for you."},{"startTime":1838.0690000000002,"endTime":1839.269,"body":"Like I have the workflows."},{"startTime":1839.639,"endTime":1840.809,"body":"I was just like, what?"},{"startTime":1841.2589999999998,"endTime":1846.8390000000002,"body":"That felt so crazy to me because we've"},{"startTime":1841.2589999999998,"endTime":1846.8390000000002,"body":"worked with lots of service providers over"},{"startTime":1846.8390000000002,"endTime":1849.1490000000001,"body":"the years and no shade to them at all."},{"startTime":1849.1490000000001,"endTime":1852.8390000000002,"body":"It's not it, you know, it was more of a"},{"startTime":1849.1490000000001,"endTime":1852.8390000000002,"body":"wow, like it's something that you do that"},{"startTime":1852.8390000000002,"endTime":1857.1290000000001,"body":"I was like, wow, it's so smart because"},{"startTime":1852.8390000000002,"endTime":1857.1290000000001,"body":"you're like, I, but it's just so easy"},{"startTime":1857.1290000000001,"endTime":1861.869,"body":"for me because instead of having you go"},{"startTime":1857.1290000000001,"endTime":1861.869,"body":"recreate the wheel every time I've already"},{"startTime":1861.869,"endTime":1864.119,"body":"done it, like, let me help guide you."},{"startTime":1864.1789999999999,"endTime":1868.169,"body":"And so I think that that's a really"},{"startTime":1864.1789999999999,"endTime":1868.169,"body":"big piece of your offering that."},{"startTime":1868.999,"endTime":1871.829,"body":"A, a lot of people would"},{"startTime":1868.999,"endTime":1871.829,"body":"be shocked is in there"},{"startTime":1871.849,"endTime":1872.3990000000001,"body":"Oh, thank you"},{"startTime":1872.4489999999998,"endTime":1874.139,"body":"so yes, I would highlight that more."},{"startTime":1874.2790000000002,"endTime":1877.479,"body":"And, It's so funny too, 'cause when I"},{"startTime":1874.2790000000002,"endTime":1877.479,"body":"started doing this years ago, I mean,"},{"startTime":1877.479,"endTime":1879.6090000000002,"body":"I, I was not as educated as I am."},{"startTime":1879.6090000000002,"endTime":1884.079,"body":"Now, of course comes with time, but there"},{"startTime":1879.6090000000002,"endTime":1884.079,"body":"was a point in time where I did require"},{"startTime":1884.079,"endTime":1889.2389999999998,"body":"my clients to provide like the emails and"},{"startTime":1884.079,"endTime":1889.2389999999998,"body":"the content, and I just realized it was."},{"startTime":1889.309,"endTime":1894.3190000000002,"body":"It was like pulling teeth because"},{"startTime":1889.309,"endTime":1894.3190000000002,"body":"again, most business owners are not"},{"startTime":1894.3190000000002,"endTime":1898.5490000000002,"body":"the experts in email copy or knowing"},{"startTime":1894.3190000000002,"endTime":1898.5490000000002,"body":"what to put here and what to put there."},{"startTime":1898.579,"endTime":1901.9089999999999,"body":"And I just realized so many of my projects"},{"startTime":1898.579,"endTime":1901.9089999999999,"body":"were not as successful as I wanted them"},{"startTime":1901.9089999999999,"endTime":1904.789,"body":"to be in the beginning, even though those"},{"startTime":1901.9089999999999,"endTime":1904.789,"body":"people would still say, oh, it was great."},{"startTime":1904.789,"endTime":1907.9689999999998,"body":"And I'm like looking back, oh my"},{"startTime":1904.789,"endTime":1907.9689999999998,"body":"gosh, if I could just take that off"},{"startTime":1907.9689999999998,"endTime":1909.769,"body":"of you, you're gonna feel lighter."},{"startTime":1909.7990000000002,"endTime":1913.309,"body":"I'm gonna be more successful because"},{"startTime":1909.7990000000002,"endTime":1913.309,"body":"I can do it how I think needs to be"},{"startTime":1913.309,"endTime":1916.6989999999998,"body":"done without you trying to, you know,"},{"startTime":1913.309,"endTime":1916.6989999999998,"body":"put the puzzle pieces into place."},{"startTime":1917.0290000000002,"endTime":1918.2340000000002,"body":"So I really appreciate that feedback."},{"startTime":1919.0290000000002,"endTime":1919.9889999999998,"body":"Yeah, I love it."},{"startTime":1920.019,"endTime":1920.7389999999998,"body":"I love it so much."},{"startTime":1921.0089999999998,"endTime":1926.186,"body":"Okay, so for anybody, Taylor, who"},{"startTime":1921.0089999999998,"endTime":1926.186,"body":"is, kind of on the fence, they, maybe"},{"startTime":1926.186,"endTime":1929.0359999999998,"body":"they already have a CRM and they're,"},{"startTime":1926.186,"endTime":1929.0359999999998,"body":"but they're frustrated with it."},{"startTime":1929.0359999999998,"endTime":1930.3860000000002,"body":"They're like, I don't know how to use it."},{"startTime":1930.3860000000002,"endTime":1932.5759999999998,"body":"I, I don't actually use it at all."},{"startTime":1932.5759999999998,"endTime":1934.796,"body":"Or I just, it's not"},{"startTime":1932.5759999999998,"endTime":1934.796,"body":"doing what I need it to."},{"startTime":1935.242,"endTime":1939.742,"body":"what would you say if they're thinking,"},{"startTime":1935.242,"endTime":1939.742,"body":"okay, I think I really do wanna make"},{"startTime":1939.742,"endTime":1941.8120000000001,"body":"the switch to Dubsado, but it feels."},{"startTime":1942.622,"endTime":1943.6119999999999,"body":"Too much right now."},{"startTime":1943.6119999999999,"endTime":1945.262,"body":"Like it feels too heavy."},{"startTime":1945.622,"endTime":1947.722,"body":"Um, what would you say to"},{"startTime":1945.622,"endTime":1947.722,"body":"somebody thinking that?"},{"startTime":1948.2569999999998,"endTime":1949.2769999999998,"body":"Mm, couple things."},{"startTime":1949.497,"endTime":1949.7169999999999,"body":"So."},{"startTime":1951.0220000000002,"endTime":1952.702,"body":"Unless it's an absolute necessity."},{"startTime":1952.702,"endTime":1957.742,"body":"I always really try to remind my clients,"},{"startTime":1952.702,"endTime":1957.742,"body":"try to do this project in a timeframe when"},{"startTime":1957.742,"endTime":1961.072,"body":"you're not in your busiest season or time"},{"startTime":1957.742,"endTime":1961.072,"body":"of the year, which I know can be hard,"},{"startTime":1961.4620000000002,"endTime":1965.6319999999998,"body":"but, you know, really kind of look at what"},{"startTime":1961.4620000000002,"endTime":1965.6319999999998,"body":"is my team capacity, what's my bandwidth?"},{"startTime":1966.202,"endTime":1970.1270000000002,"body":"When you know you have bandwidth for"},{"startTime":1966.202,"endTime":1970.1270000000002,"body":"either a switch or to dive into it just so"},{"startTime":1970.1319999999998,"endTime":1971.782,"body":"you can approach it a little bit lighter."},{"startTime":1971.8120000000001,"endTime":1973.5220000000002,"body":"There's, you know, a couple of options."},{"startTime":1973.5220000000002,"endTime":1976.1920000000002,"body":"I always tell my clients, you"},{"startTime":1973.5220000000002,"endTime":1976.1920000000002,"body":"don't have to start with like."},{"startTime":1976.4370000000001,"endTime":1977.787,"body":"Full automation."},{"startTime":1978.057,"endTime":1980.9370000000001,"body":"Now, obviously, if you need this to"},{"startTime":1978.057,"endTime":1980.9370000000001,"body":"be running like you guys where it's"},{"startTime":1980.9370000000001,"endTime":1983.367,"body":"like, no, we're, we're jumping ship"},{"startTime":1980.9370000000001,"endTime":1983.367,"body":"from this one and going to this one,"},{"startTime":1983.367,"endTime":1985.227,"body":"then yes, hire me and I'll handle it."},{"startTime":1985.227,"endTime":1988.827,"body":"But you can start small like"},{"startTime":1985.227,"endTime":1988.827,"body":"the Dubsado trial, which I"},{"startTime":1988.827,"endTime":1990.0870000000002,"body":"love this about what they do."},{"startTime":1990.117,"endTime":1991.6470000000002,"body":"This is also very unique to them."},{"startTime":1992.0069999999998,"endTime":1996.537,"body":"They do not have a timed trial, meaning"},{"startTime":1992.0069999999998,"endTime":1996.537,"body":"you have to sign up for two weeks and then"},{"startTime":1996.537,"endTime":1998.037,"body":"it's locked and you have to pay for it."},{"startTime":1998.307,"endTime":2002.3570000000002,"body":"You can use the trial for as long"},{"startTime":1998.307,"endTime":2002.3570000000002,"body":"as you want until you have more"},{"startTime":2002.3570000000002,"endTime":2003.887,"body":"than three clients in the system."},{"startTime":2004.2769999999998,"endTime":2008.4170000000001,"body":"So I always say if you're in another CRM"},{"startTime":2004.2769999999998,"endTime":2008.4170000000001,"body":"or not one at all, and you're just trying"},{"startTime":2008.4170000000001,"endTime":2012.887,"body":"to feel it out and see if it's the right"},{"startTime":2008.4170000000001,"endTime":2012.887,"body":"choice, get the trial, sign up for it."},{"startTime":2013.2769999999998,"endTime":2014.927,"body":"Peek around, watch some videos."},{"startTime":2015.8370000000002,"endTime":2017.5469999999998,"body":"And put some of your stuff in"},{"startTime":2015.8370000000002,"endTime":2017.5469999999998,"body":"there, like you can get your"},{"startTime":2017.5469999999998,"endTime":2020.847,"body":"contract in there, you can start"},{"startTime":2017.5469999999998,"endTime":2020.847,"body":"playing around with the schedulers."},{"startTime":2020.847,"endTime":2024.117,"body":"You don't have to automate everything"},{"startTime":2020.847,"endTime":2024.117,"body":"right away, and you can still just"},{"startTime":2024.117,"endTime":2028.8570000000002,"body":"utilize it and get a feel for it before"},{"startTime":2024.117,"endTime":2028.8570000000002,"body":"you actually make that investment."},{"startTime":2029.1270000000002,"endTime":2033.5670000000002,"body":"So that's kind of one camp of maybe the,"},{"startTime":2029.1270000000002,"endTime":2033.5670000000002,"body":"the DIY person who just wants to get in"},{"startTime":2033.597,"endTime":2035.367,"body":"there and, and test it out a little bit."},{"startTime":2035.787,"endTime":2039.2369999999999,"body":"But also what I would say too,"},{"startTime":2035.787,"endTime":2039.2369999999999,"body":"if, if there is someone who"},{"startTime":2039.2969999999998,"endTime":2040.827,"body":"is wanting to make the switch."},{"startTime":2041.472,"endTime":2044.832,"body":"And just really get kind of clear on"},{"startTime":2041.472,"endTime":2044.832,"body":"those priorities like we discussed"},{"startTime":2044.832,"endTime":2049.3619999999996,"body":"in the beginning of what is, whether"},{"startTime":2044.832,"endTime":2049.3619999999996,"body":"it's no CRM or the CRM you're in"},{"startTime":2049.3619999999996,"endTime":2053.5319999999997,"body":"right now, what are the things holding"},{"startTime":2049.3619999999996,"endTime":2053.5319999999997,"body":"you back the most in that process?"},{"startTime":2053.5319999999997,"endTime":2055.0319999999997,"body":"Where are those bottlenecks happening?"},{"startTime":2055.0319999999997,"endTime":2058.062,"body":"Whether it's certain emails or"},{"startTime":2055.0319999999997,"endTime":2058.062,"body":"certain steps of the process that"},{"startTime":2058.062,"endTime":2059.9519999999998,"body":"contract happen to be manually sent?"},{"startTime":2060.312,"endTime":2062.022,"body":"Make a list of those things."},{"startTime":2062.087,"endTime":2066.7369999999996,"body":"So that way when you do talk to me or"},{"startTime":2062.087,"endTime":2066.7369999999996,"body":"you go and search for resources, you"},{"startTime":2066.7369999999996,"endTime":2070.1569999999997,"body":"really know what the priorities are"},{"startTime":2066.7369999999996,"endTime":2070.1569999999997,"body":"so you can make that right decision"},{"startTime":2070.1569999999997,"endTime":2073.937,"body":"and know if Dubsado can handle those"},{"startTime":2070.1569999999997,"endTime":2073.937,"body":"things or what kind of questions you"},{"startTime":2073.937,"endTime":2077.5769999999998,"body":"even need to be asking when you're"},{"startTime":2073.937,"endTime":2077.5769999999998,"body":"talking with a Dubsado expert or the"},{"startTime":2077.5769999999998,"endTime":2079.337,"body":"Dubsado team or in the community."},{"startTime":2079.727,"endTime":2082.187,"body":"I think it just gives you a"},{"startTime":2079.727,"endTime":2082.187,"body":"clearer picture of like, where"},{"startTime":2082.187,"endTime":2084.377,"body":"are my top priorities to not only."},{"startTime":2084.8669999999997,"endTime":2089.4869999999996,"body":"Feel successful in the platform,"},{"startTime":2084.8669999999997,"endTime":2089.4869999999996,"body":"but to actually, um, start tackling"},{"startTime":2089.4869999999996,"endTime":2092.3669999999997,"body":"some of those, those bottlenecks"},{"startTime":2089.4869999999996,"endTime":2092.3669999999997,"body":"that are happening in the business"},{"startTime":2092.3669999999997,"endTime":2095.4869999999996,"body":"or some of those areas where it's"},{"startTime":2092.3669999999997,"endTime":2095.4869999999996,"body":"just feeling way too complicated."},{"startTime":2096.3269999999998,"endTime":2099.6569999999997,"body":"then again, also just come and I will"},{"startTime":2096.3269999999998,"endTime":2099.6569999999997,"body":"point you in the right direction."},{"startTime":2100.7369999999996,"endTime":2105.7769999999996,"body":"Yeah, I, I love that first point that you"},{"startTime":2100.7369999999996,"endTime":2105.7769999999996,"body":"made in saying, you know, do it when you"},{"startTime":2105.7769999999996,"endTime":2107.4269999999997,"body":"know that you're gonna have the bandwidth."},{"startTime":2107.457,"endTime":2111.057,"body":"And so to kind of give you guys an"},{"startTime":2107.457,"endTime":2111.057,"body":"example of the timeline that we used,"},{"startTime":2111.057,"endTime":2116.397,"body":"so Sophia has been basically beating"},{"startTime":2111.057,"endTime":2116.397,"body":"her head against the wall with me for"},{"startTime":2117.417,"endTime":2121.6169999999997,"body":"a while and saying like, Hey, I really"},{"startTime":2117.417,"endTime":2121.6169999999997,"body":"just wanna look at something else."},{"startTime":2121.6169999999997,"endTime":2122.727,"body":"I'm like, okay, okay."},{"startTime":2122.727,"endTime":2122.7279999999996,"body":"Okay."},{"startTime":2122.9669999999996,"endTime":2126.1169999999997,"body":"So we, I think we started even just."},{"startTime":2126.1769999999997,"endTime":2130.4669999999996,"body":"Considering the option, you know,"},{"startTime":2126.1769999999997,"endTime":2130.4669999999996,"body":"maybe quarter four of last year,"},{"startTime":2130.4669999999996,"endTime":2134.9069999999997,"body":"so we're in August right now as"},{"startTime":2130.4669999999996,"endTime":2134.9069999999997,"body":"we're recording this, um, of 2025."},{"startTime":2134.9069999999997,"endTime":2137.517,"body":"So we, we probably started opening"},{"startTime":2134.9069999999997,"endTime":2137.517,"body":"the door to like, okay, we're"},{"startTime":2137.517,"endTime":2138.897,"body":"gonna look for something else."},{"startTime":2139.287,"endTime":2142.377,"body":"Um, we started exploring some"},{"startTime":2139.287,"endTime":2142.377,"body":"different options probably around."},{"startTime":2142.7819999999997,"endTime":2145.392,"body":"March, February or March is when"},{"startTime":2142.7819999999997,"endTime":2145.392,"body":"I was like, okay, I think we're"},{"startTime":2145.392,"endTime":2146.9919999999997,"body":"starting to hone in on Dubsado."},{"startTime":2147.0119999999997,"endTime":2148.122,"body":"I feel really good about it."},{"startTime":2148.122,"endTime":2151.5119999999997,"body":"We've gotten a lot of great"},{"startTime":2148.122,"endTime":2151.5119999999997,"body":"feedback and so Sophia jumped in"},{"startTime":2151.5119999999997,"endTime":2154.7819999999997,"body":"and started the account that you're"},{"startTime":2151.5119999999997,"endTime":2154.7819999999997,"body":"talking about, and I will say is"},{"startTime":2154.8419999999996,"endTime":2157.3619999999996,"body":"actually a huge feature of Dubsado."},{"startTime":2157.872,"endTime":2160.662,"body":"So I know we all feel this so many."},{"startTime":2161.457,"endTime":2164.517,"body":"Tech anything has a 14 day free trial."},{"startTime":2164.5469999999996,"endTime":2167.3669999999997,"body":"And it's like, what are you gonna"},{"startTime":2164.5469999999996,"endTime":2167.3669999999997,"body":"actually figure out in 14 days?"},{"startTime":2167.3669999999997,"endTime":2168.2369999999996,"body":"Like nothing."},{"startTime":2168.7169999999996,"endTime":2169.1369999999997,"body":"Nothing."},{"startTime":2169.1669999999995,"endTime":2172.4669999999996,"body":"And so she started it and I"},{"startTime":2169.1669999999995,"endTime":2172.4669999999996,"body":"was like, oh my gosh, wait, no."},{"startTime":2172.4669999999996,"endTime":2173.307,"body":"Like I don't think we're ready."},{"startTime":2173.307,"endTime":2175.497,"body":"And she was like, well, it doesn't"},{"startTime":2173.307,"endTime":2175.497,"body":"seem like there's a timeline on it."},{"startTime":2175.497,"endTime":2178.767,"body":"And that's when you were saying no"},{"startTime":2175.497,"endTime":2178.767,"body":"until you have three clients in it."},{"startTime":2179.4269999999997,"endTime":2181.557,"body":"You can keep it on trial"},{"startTime":2179.4269999999997,"endTime":2181.557,"body":"basis as long as you want."},{"startTime":2182.0969999999998,"endTime":2187.0769999999998,"body":"What I loved about that is it gave our"},{"startTime":2182.0969999999998,"endTime":2187.0769999999998,"body":"blush team time Sophia and Norma to"},{"startTime":2187.0769999999998,"endTime":2188.6069999999995,"body":"both go in and start playing around."},{"startTime":2188.6069999999995,"endTime":2190.6769999999997,"body":"They were just kinda like,"},{"startTime":2188.6069999999995,"endTime":2190.6769999999997,"body":"what does it look like?"},{"startTime":2190.6769999999997,"endTime":2191.8769999999995,"body":"What does it feel like?"},{"startTime":2192.1469999999995,"endTime":2193.4669999999996,"body":"What are some of the features that it has?"},{"startTime":2193.4669999999996,"endTime":2196.0769999999998,"body":"So we were able to just kind of play"},{"startTime":2193.4669999999996,"endTime":2196.0769999999998,"body":"around with it like you're talking about."},{"startTime":2196.1369999999997,"endTime":2199.977,"body":"And then I think maybe April is when"},{"startTime":2196.1369999999997,"endTime":2199.977,"body":"I said to you, we would really like"},{"startTime":2199.977,"endTime":2201.3569999999995,"body":"for you to build this out for us."},{"startTime":2201.3869999999997,"endTime":2202.8869999999997,"body":"But the reality is."},{"startTime":2203.0969999999998,"endTime":2208.287,"body":"We're in wedding season and my summit"},{"startTime":2203.0969999999998,"endTime":2208.287,"body":"is in 60 days, so it is bad timing right"},{"startTime":2208.287,"endTime":2213.1169999999997,"body":"now, but we, we already got on your"},{"startTime":2208.287,"endTime":2213.1169999999997,"body":"calendar to start the process, so we were"},{"startTime":2213.1169999999997,"endTime":2214.557,"body":"like, this is when we're gonna do it."},{"startTime":2215.0969999999998,"endTime":2218.037,"body":"We were starting to get everything"},{"startTime":2215.0969999999998,"endTime":2218.037,"body":"on the backend that we needed, but"},{"startTime":2218.037,"endTime":2219.778,"body":"we were fully focused by the time."},{"startTime":2220.5669999999996,"endTime":2224.1969999999997,"body":"We started working together and I"},{"startTime":2220.5669999999996,"endTime":2224.1969999999997,"body":"think that, you know, so for you guys"},{"startTime":2224.1969999999997,"endTime":2227.3769999999995,"body":"that are listening, I mean that's"},{"startTime":2224.1969999999997,"endTime":2227.3769999999995,"body":"basically nine months that we now,"},{"startTime":2227.437,"endTime":2228.6369999999997,"body":"does everybody need nine months?"},{"startTime":2228.6669999999995,"endTime":2233.497,"body":"No, we, we took a forever to figure out"},{"startTime":2228.6669999999995,"endTime":2233.497,"body":"what we wanted, but I would say if it,"},{"startTime":2233.557,"endTime":2234.9069999999997,"body":"you know, you do need to plan for it."},{"startTime":2234.937,"endTime":2238.6269999999995,"body":"One, there's an expense to it, so"},{"startTime":2234.937,"endTime":2238.6269999999995,"body":"you should budget for it if you can."},{"startTime":2239.0469999999996,"endTime":2242.3769999999995,"body":"Um, and two, there is"},{"startTime":2239.0469999999996,"endTime":2242.3769999999995,"body":"time needed from you."},{"startTime":2242.3769999999995,"endTime":2242.7369999999996,"body":"So like."},{"startTime":2242.9219999999996,"endTime":2246.9719999999998,"body":"Taylor did the biggest lift of this"},{"startTime":2242.9219999999996,"endTime":2246.9719999999998,"body":"for sure, but our team has needed"},{"startTime":2246.9719999999998,"endTime":2250.9619999999995,"body":"to be very involved, um, in making"},{"startTime":2246.9719999999998,"endTime":2250.9619999999995,"body":"sure, like what do we want it to do?"},{"startTime":2250.9619999999995,"endTime":2253.932,"body":"What, you know, what are the things"},{"startTime":2250.9619999999995,"endTime":2253.932,"body":"that we need it to, to happen?"},{"startTime":2253.932,"endTime":2256.122,"body":"And then also getting"},{"startTime":2253.932,"endTime":2256.122,"body":"everything out of our old CRM."},{"startTime":2256.122,"endTime":2263.2619999999997,"body":"So I would just say, you know, be mindful"},{"startTime":2256.122,"endTime":2263.2619999999997,"body":"of the time capacity that you have, um,"},{"startTime":2263.352,"endTime":2265.6319999999996,"body":"and also like really plan it out also."},{"startTime":2265.8469999999998,"endTime":2269.9869999999996,"body":"You can't really go to Taylor's"},{"startTime":2265.8469999999998,"endTime":2269.9869999999996,"body":"website today and book a time"},{"startTime":2269.9869999999996,"endTime":2271.2169999999996,"body":"for her to start this tomorrow."},{"startTime":2271.2169999999996,"endTime":2271.787,"body":"So"},{"startTime":2272.2919999999995,"endTime":2272.5319999999997,"body":"No."},{"startTime":2272.8969999999995,"endTime":2273.7369999999996,"body":"need to, right."},{"startTime":2273.7369999999996,"endTime":2276.6769999999997,"body":"She's booking out too, so if it's"},{"startTime":2273.7369999999996,"endTime":2276.6769999999997,"body":"something that you're considering,"},{"startTime":2276.9469999999997,"endTime":2279.2569999999996,"body":"you need to make sure that you're,"},{"startTime":2276.9469999999997,"endTime":2279.2569999999996,"body":"you're planning ahead so that"},{"startTime":2279.2569999999996,"endTime":2281.267,"body":"she has time available as well."},{"startTime":2281.9169999999995,"endTime":2282.2369999999996,"body":"Yeah."},{"startTime":2282.2369999999996,"endTime":2286.5269999999996,"body":"And, and also with the time capacity,"},{"startTime":2282.2369999999996,"endTime":2286.5269999999996,"body":"you know, it's the, the pre-homework"},{"startTime":2286.5269999999996,"endTime":2288.4469999999997,"body":"is the, is the least difficult part."},{"startTime":2288.4469999999997,"endTime":2292.0769999999998,"body":"It really implementation because"},{"startTime":2288.4469999999997,"endTime":2292.0769999999998,"body":"though now I've finished it and we're"},{"startTime":2292.0769999999998,"endTime":2294.807,"body":"now just kind of revising things,"},{"startTime":2292.0769999999998,"endTime":2294.807,"body":"you guys are gonna have to start."},{"startTime":2294.8269999999998,"endTime":2297.6469999999995,"body":"Implementing it with clients and"},{"startTime":2294.8269999999998,"endTime":2297.6469999999995,"body":"whether that means bringing clients"},{"startTime":2297.6469999999995,"endTime":2301.4269999999997,"body":"over or training the team or even"},{"startTime":2297.6469999999995,"endTime":2301.4269999999997,"body":"just having a little bit more finger"},{"startTime":2301.4269999999997,"endTime":2305.207,"body":"on the pulse as you are reviewing"},{"startTime":2301.4269999999997,"endTime":2305.207,"body":"things and getting things in there and"},{"startTime":2305.207,"endTime":2307.037,"body":"making notes of any kind of revisions."},{"startTime":2307.037,"endTime":2310.2169999999996,"body":"Like that's where I think people"},{"startTime":2307.037,"endTime":2310.2169999999996,"body":"don't consider is, okay, now we"},{"startTime":2310.2169999999996,"endTime":2311.2969999999996,"body":"actually have to implement it."},{"startTime":2311.2969999999996,"endTime":2315.017,"body":"And you wanna, you wanna feel like"},{"startTime":2311.2969999999996,"endTime":2315.017,"body":"you have that capacity and you're not,"},{"startTime":2315.0469999999996,"endTime":2318.227,"body":"you know, in the middle of this crazy"},{"startTime":2315.0469999999996,"endTime":2318.227,"body":"wedding season and you don't even"},{"startTime":2318.227,"endTime":2321.017,"body":"know if the system you've, you've just"},{"startTime":2318.227,"endTime":2321.017,"body":"paid for is actually working, right?"},{"startTime":2321.017,"endTime":2323.2969999999996,"body":"'cause you haven't had the time"},{"startTime":2321.017,"endTime":2323.2969999999996,"body":"to sit down and like review it."},{"startTime":2323.2969999999996,"endTime":2327.1669999999995,"body":"So that's always something I. Say to my"},{"startTime":2323.2969999999996,"endTime":2327.1669999999995,"body":"clients is, we can set it up any point"},{"startTime":2327.1669999999995,"endTime":2331.247,"body":"in time, we wanna make sure you're ready"},{"startTime":2327.1669999999995,"endTime":2331.247,"body":"to implement it and you have that space"},{"startTime":2331.247,"endTime":2335.267,"body":"in your calendar to actually go through"},{"startTime":2331.247,"endTime":2335.267,"body":"it and take the time to to dive in."},{"startTime":2335.662,"endTime":2335.9819999999995,"body":"Yep."},{"startTime":2336.102,"endTime":2336.432,"body":"Yep."},{"startTime":2336.8219999999997,"endTime":2337.4519999999998,"body":"I love that."},{"startTime":2337.4519999999998,"endTime":2337.9619999999995,"body":"I love that."},{"startTime":2338.1719999999996,"endTime":2339.582,"body":"Taylor, this is so good."},{"startTime":2339.582,"endTime":2343.3019999999997,"body":"I've thoroughly enjoyed the experience"},{"startTime":2339.582,"endTime":2343.3019999999997,"body":"of working with you, and like I said,"},{"startTime":2343.3019999999997,"endTime":2346.6969999999997,"body":"we're kind of like, I, I'd say we're in"},{"startTime":2343.3019999999997,"endTime":2346.6969999999997,"body":"the most difficult part of the process."},{"startTime":2347.2319999999995,"endTime":2349.4819999999995,"body":"Currently, and I still"},{"startTime":2347.2319999999995,"endTime":2349.4819999999995,"body":"am like, this is great."},{"startTime":2349.662,"endTime":2349.9619999999995,"body":"So"},{"startTime":2350.7219999999998,"endTime":2350.892,"body":"Good."},{"startTime":2350.892,"endTime":2351.182,"body":"Okay."},{"startTime":2351.2819999999997,"endTime":2351.5519999999997,"body":"Good."},{"startTime":2351.5519999999997,"endTime":2355.0919999999996,"body":"You know, we're, we're in that part where"},{"startTime":2351.5519999999997,"endTime":2355.0919999999996,"body":"we're moving everything over, which as"},{"startTime":2355.0919999999996,"endTime":2358.5119999999997,"body":"you just said, is really kind of the"},{"startTime":2355.0919999999996,"endTime":2358.5119999999997,"body":"biggest lift, where testing everything."},{"startTime":2358.5719999999997,"endTime":2362.0219999999995,"body":"And so it's just been a"},{"startTime":2358.5719999999997,"endTime":2362.0219999999995,"body":"really enjoyable experience."},{"startTime":2362.0519999999997,"endTime":2365.7719999999995,"body":"How can everybody connect with you"},{"startTime":2362.0519999999997,"endTime":2365.7719999999995,"body":"if they're interested in learning"},{"startTime":2365.7719999999995,"endTime":2367.2719999999995,"body":"more about your VIP experience?"},{"startTime":2367.557,"endTime":2368.3669999999997,"body":"Absolutely."},{"startTime":2368.3669999999997,"endTime":2370.5919999999996,"body":"I'll have to save this as"},{"startTime":2368.3669999999997,"endTime":2370.5919999999996,"body":"like a case study Brandee."},{"startTime":2371.082,"endTime":2371.5019999999995,"body":"Yes."},{"startTime":2371.5019999999995,"endTime":2373.8419999999996,"body":"I, anytime you need a"},{"startTime":2371.5019999999995,"endTime":2373.8419999999996,"body":"case study, I'm your girl."},{"startTime":2374.0219999999995,"endTime":2374.7719999999995,"body":"I love it."},{"startTime":2374.7719999999995,"endTime":2377.7119999999995,"body":"So you can go to Chanel and lee.com."},{"startTime":2377.832,"endTime":2382.4219999999996,"body":"I'm on Instagram as Chanel and Lee,"},{"startTime":2377.832,"endTime":2382.4219999999996,"body":"I'm always sharing information."},{"startTime":2382.4219999999996,"endTime":2386.2019999999998,"body":"My dms are an open door, so"},{"startTime":2382.4219999999996,"endTime":2386.2019999999998,"body":"please, if you have a question"},{"startTime":2386.2019999999998,"endTime":2387.7019999999998,"body":"whether it's, is this right for me?"},{"startTime":2387.7319999999995,"endTime":2388.4519999999998,"body":"Could I do this?"},{"startTime":2388.4519999999998,"endTime":2389.4419999999996,"body":"Is this possible?"},{"startTime":2389.7019999999998,"endTime":2390.582,"body":"Brandee's already said it."},{"startTime":2390.582,"endTime":2394.5719999999997,"body":"I do not withhold information because"},{"startTime":2390.582,"endTime":2394.5719999999997,"body":"I just, it's, it's natural to me and"},{"startTime":2394.5719999999997,"endTime":2398.7419999999997,"body":"I love sharing this and I really want"},{"startTime":2394.5719999999997,"endTime":2398.7419999999997,"body":"all of my, peers to be successful."},{"startTime":2398.7419999999997,"endTime":2401.2919999999995,"body":"I think that's the most rewarding"},{"startTime":2398.7419999999997,"endTime":2401.2919999999995,"body":"part about this, is watching other,"},{"startTime":2401.352,"endTime":2403.7219999999998,"body":"other people just thrive in business."},{"startTime":2403.872,"endTime":2408.6119999999996,"body":"I am always accepting applications for"},{"startTime":2403.872,"endTime":2408.6119999999996,"body":"VIPs, so you can find that on the website."},{"startTime":2408.6119999999996,"endTime":2412.9919999999997,"body":"And at the time of this recording, I"},{"startTime":2408.6119999999996,"endTime":2412.9919999999997,"body":"do have a new quiz out, which will tell"},{"startTime":2412.9919999999997,"endTime":2415.332,"body":"you if Dubsado is the right CRM for you."},{"startTime":2415.332,"endTime":2419.142,"body":"It's like a seven question quiz, so"},{"startTime":2415.332,"endTime":2419.142,"body":"that's really, really simple and can"},{"startTime":2419.142,"endTime":2421.5419999999995,"body":"give you some immediate resources"},{"startTime":2419.142,"endTime":2421.5419999999995,"body":"if you're just poking around."},{"startTime":2421.5419999999995,"endTime":2424.9919999999997,"body":"So I'll also give that to Brandee to"},{"startTime":2421.5419999999995,"endTime":2424.9919999999997,"body":"drop it into the description and details."},{"startTime":2425.3219999999997,"endTime":2425.8019999999997,"body":"Perfect."},{"startTime":2425.8019999999997,"endTime":2426.102,"body":"Yes."},{"startTime":2426.102,"endTime":2430.4219999999996,"body":"We'll have all of that in the show notes,"},{"startTime":2426.102,"endTime":2430.4219999999996,"body":"and if you're considering it and you just"},{"startTime":2430.4219999999996,"endTime":2434.4719999999998,"body":"want some more information about like"},{"startTime":2430.4219999999996,"endTime":2434.4719999999998,"body":"why we made the switch, um, what were the"},{"startTime":2434.4719999999998,"endTime":2437.6519999999996,"body":"things that were the most important to"},{"startTime":2434.4719999999998,"endTime":2437.6519999999996,"body":"us, feel free to drop into my dms as well."},{"startTime":2437.6519999999996,"endTime":2442.062,"body":"I'm at Brandee Gaar over on Instagram and"},{"startTime":2437.6519999999996,"endTime":2442.062,"body":"Taylor, thank you so much for being here."},{"startTime":2442.062,"endTime":2442.6939999999995,"body":"This was great."},{"startTime":2443.0229999999997,"endTime":2443.6829999999995,"body":"Thank you."},{"startTime":2443.6829999999995,"endTime":2444.4629999999997,"body":"This is awesome."}]}