Designing and Delivering Effective Online Services (BC)

This podcast shines a light on two innovative programs in British Columbia: the First Nations Health Authority’s Doctor of the Day program, and Foundry Virtual, a comprehensive mental health and wellness resource for youth. These programs demonstrate what is possible when services are designed by and for the people they serve. Both programs are actively removing barriers to care by building better relationships between clients and their care providers and embracing digital innovation in service delivery.


EPISODE NOTES

Indigenous-specific resources:

• KUU-US Crisis Response Services – call 1-800-588-8717 for culturally-aware crisis support for Indigenous peoples in BC; 
• Métis Crisis Line – call 1-833-638-4722; 
• First Nations and Inuit Hope for Wellness Help Line and Online Counselling Services – call 1-855-242-3310 or visit www.hopeforwellness.ca; 
• Indian Residential School Survivors Society – call 1-800-721-0066

Other resources:

• 310Mental Health Support – call 310-6789 in BC for emotional support, information and resources specific to mental health; 
• Virtual supports during COVID-19 – visit https://www2.gov.bc.ca/gov/content/health/managing-your-health/mental-health-substance-use/virtual-mental-health-supports; 
• Foundry BC – visit foundrybc.ca