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Healthcare Makes No Sense
3 inquisitive millennials who don’t get why healthcare is sooo broken. Many incredible healthcare leaders trying to fix it. 1 podcast. Join your hosts, Abby Mathis, Michelle Messing, and Daniel Kim, as they dive into the complexities of the American healthcare system and learn about what folks are doing to #makeitmakesense.
Healthcare Makes No Sense
Chris Waugh: Patient Experience Makes No Sense
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Healthleaders Exchange
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Season 1
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Episode 7
If healthcare starts and ends with the patient, why is the patient experience becoming more about tech than humanity?
It makes no sense!
That's why in this episode, we talk to Chris Waugh, the Chief Design and Innovation Officer at Sutter Health.
We’re hoping to learn more about the use of human-centered design within healthcare in an effort to make healthcare more human.
From working with specialized bikes to his tenure at the global design-firm IDEO, Chris helps us break down his work at Sutter to evolve and meet the needs of its patients, and tackle why the patient experience makes no sense.