Carlos Menendez was born in Puerto Rico, the oldest of five children of Cuban immigrants who left the island with nothing. The family settled in Miami in the 1970s, where money was tight and both parents worked. What his parents drilled into him was simple: the one thing nobody can take from you is what's in your head. Excellence wasn't a lofty ambition in that household, it was the condition for eating. 

He spent his childhood summers in the local library, partly because it was the only place with air conditioning. He graduated from Harvard into the 1991 recession and sent out roughly 80 applications before landing his first job at Procter & Gamble. 

Fourteen years at Citigroup and fourteen at Mastercard followed, running cards across 18 countries and launching contactless travel with Transport for London. Two years ago he left one of the most senior seats in global payments to become COO of dLocal, a Uruguayan fintech now past $1B in revenue.

In this episode Carlos unpacks:

• The future of global payments
• How dLocal operates across emerging markets
• AI, fraud detection & agentic commerce
• Building trust in regulated industries
• Career advice for young professionals
• Leadership lessons from 30+ years in fintech
• Why emerging markets are shaping the future of commerce

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