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Live it Full
Live it Full
Rental Arbitrage with special guest Quentin West
Richard sits down with experienced real estate investor Quentin West.
They talk a little about real estate specifically rental arbitrage.
About Quentin:
Quentin West is a Real Estate Investor, Short Term Rental Coach, and Serial Entrepreneur. He started his career as a full time real estate agent, taking a gamble on himself and quitting his job without any previous experience selling real estate. He excelled in this career and surpassed $100,000 his very first year, subsequently dumping all of his profits into real estate investing with a future plan of becoming a full time investor.
Quentin dedicated his time and attention to learning about Investing and soon turned his rentals into Airbnb properties because of the promise of larger profits. With this change came 3x his usual profits. Quentin took this opportunity and ran with it. Since that time 3 years ago from the time of this writing, he has turned those first couple units into a Multi-Million Dollar Airbnb empire surpassing $130k months and coaching others to do the same.
To Quentin, his career isn’t all about money. He has a deep desire to reach his potential in all areas of his life including making a difference in the world and people around him. He has a large following on social media where he shares his experiences, business ventures, and real estate knowledge.
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Richard F. (00:37):
Hey, welcome to the Life episode of the Live Full podcast. I am Richard, you're hosting the studio today. If you've listened to us 90 times or one time and haven't left us, five star review, go on Apple, Spotify, leave us five star review. Go find us on Twitter, Facebook, TikTok, Instagram. While those places at the real live full or at live full, depending where you are, pretty easy to find, you can get all of it off. Www.Loveitfull.Com might be the easiest place to go. Cause you can find the podcast, videos, blogs, merchandise, all the good stuff. So I appreciate that. But today I am privileged to have a man on the on the podcast and we're gonna talk a little bit about one of my favorite subjects. He brings a little different angle to it than the way that I have handled real estate.
(01:24):
And so I'm excited to have him excited to learn a little bit from him. And somebody I met, I met through my mastermind which y'all have heard a little bit about if you've listened to the show before Apex. And so without any further ado, I'm gonna give a little background on him and then we'll get started. So, Quentin West is gonna be on the show with us today. He's a real estate investor, short-term rental coach and a serial entrepreneur. He started his career as a full-time real estate agent, which, you know how that goes. Taking a gamble on himself, basically quitting his job without any previous experience selling. He excelled at it. It was one of those six figure earners in that first year, which is tough to do in real estate. So he started turning those profits that he was making there into long term real estate investing.
(02:10):
But what he's doing that caught my attention is he's doing what we call some Airbnb arbitrage or real estate arbitrage. And I'll let him get in to tell you know, a little bit about more himself and what he's doing in the real estate game, both short-term, long-term and in the arbitrage game. So, Quentin, tell us a little bit about yourself. Anything else you want us to know, and then talk a little bit about what you're doing, what you're providing. Cuz you're not only doing it, you're also, you know, coaching people how to do it as well.
Quentin W. (02:41):
Yeah, absolutely. Richard, I appreciate that introduction and thank you for having me. So to start off with, I think it's important to give the definition of arbitrage. So whenever we're arbitration anything, we're basically acting as the middle man. We're taking one service, buying it, or renting it for one price and then upselling it to a third party. So in our case, we're renting a property, long term, paying 1516 to $2,000 a month for a property, and then we're renting it anywhere from 150 to $300 per night. So by doing this, we're able to not only scale our portfolio faster and achieve some incredible cash flow, but we're also able to provide a service within Airbnb like where most people would normally have to buy a home. But in this way we're able to rent them and get in for much less. Instead of putting 20% down, we're only putting, you know, eight to $15,000 into each property.
Richard F. (03:42):
Okay. So tell us a little bit about what are you putting into the properties? Cuz obviously if they're, if there generally have been long-term rentals in the past, they may not be furnished, may not have some of the amenities you would need. So tell us a little bit about that.
Quentin W. (03:55):
Yeah, absolutely. So everything that goes into your typical home where you would go and, you know, obviously stay there, your coat hangers, your pots, your pans, your cups, plates, everything to live. We put the same exact things in our homes. So all your creature comforts your Keurig. Sometimes we'll put a water kettle into the home so people can make their tea coffee pods, anything that someone would need to stay in our home while they're traveling to be comfortable. That's what we provide. Laundry detergent, the whole nine yards.
Richard F. (04:29):
Okay. Which you have to do when you own some, you know, an Airbnb. So Caitlin and I and our business partners most of our listeners know we have one short-term rental up in Tennessee. And I mean they're, they're actually heading up there in a few weeks to do some of those things. During the, the slower season in Tennessee to fix some of the things that need to be fixed, buy some stuff I really do upgrades. And so what you're, what you're doing is you're providing what rental income for whoever would've normally had a, you know, short-term rental. And then, so tell me a little bit about how you're doing that. Are you co-hosting with other, with other hosts? Are you, you know, using is your own management company obviously to do this? What about cleaning? What about all the other things that people when they get into the short-term rental side have to deal with? Cuz obviously I'm 18 hours away from my short term rental. Yeah. And so I can do very little of it. So tell me a little bit about what you're doing there and how that works compared to if I were to own my own, you know, short term rental or, or our listeners what you're doing differently or the same.
Quentin W. (05:38):
Yeah, absolutely. So the first property that I ever had as an Airbnb, I actually lived in myself and I wasn't able to make the payments. I just quit my job in construction and I became a full-time agent. And I thought it would kick off a little faster than it actually did. So I moved back in with my parents and I rented the property on Airbnb just to kind of make my payments. And for the time being until I could make a little bit more money and move back in, I didn't expect it to kick off like it did. We end up getting a, a as funny as it sounds, a company staying in the area to build out a another business for pet care. So they stayed for three months and they paid me 2000 a month. And, you know, I was profiting 500 bucks a month after all my expenses.
(06:27):
And I thought that was great and I planned to continue with it. So I added on to Airbnb and ended up making around $35,000 a very first year with that one property. And then I started learning about credit a little bit. I took out a home equity line of credit on that first property and with a couple other credit cards, I rounded up about $58,000 in cash. And I was looking for a way to buy more properties. But, you know, after I pulled out all this money, my credit was significantly impacted. So while I was looking on the internet one day I found somebody talking about arbitrage where you rent a property and then you sublease it. And I thought, if this guy can do this, then so can I. So I'm the type of person where as soon as I see something that I think will work, I immediately put it into action and or sometimes act before thinking too much about it.
(07:23):
But it's, it's definitely served me more than it's hindered me. But in this case, I reached out to a couple of landlords on the Zillow and one of the very first people that I spoke to, we met for coffee the next week and I signed a lease with them. Now, at the time I signed it, my personal name, I didn't know anything about an L L c, I didn't have any of this background knowledge that most people think is absolutely imperative to have in place before you start. And with that one property I ended up profiting around 1800 a month and we've done that for the past three years with that one property. And from there I just kind of scaled the business. Once I saw that the proof of concept worked, I immediately went to Zillow and I was cold calling landlords about two hours a day, just continuing to build my portfolio.
(08:11):
And with that 58 grand I was able to get five properties within two months. So that took my portfolio from basically nothing with that one property to now six. And I was cash flowing around 7,500 a month. And for me at the time, that was a in incredible income. And I started making a, a decent income with real estate. So taking my real estate profits from sales and also from my arbitrage business and just throwing all that into Airbnb, it helped me scale very fast. And we started seeing significant cash flow around the 10,000 mark 10,000 a month mark within the first year.
Richard F. (08:57):
That's a pretty great success story when you make those things happen. Absolutely. okay, two questions on that. So when you meet, so owning 20 plus you know, whatever we have in, in single family rentals that I do that are, that are long-term rentals, what pushback do you get from current landlords? You know, when you're trying to sign a lease, what, what do you actually have to put in the lease for you to be able to, you know, sublease it on a, on a short term basis? And are you running into any issues there with landlords just saying no? Is that a pretty normal part of it? Because I don't know that I would want to do, you know, have somebody else obviously do arbitrage on my properties. Part of it's a control thing for me. Yeah. You know, but what risk for a landlord is that, you know, if if there's some landlords out there listening, you know, and want to, you know, look at this further, like what risk is there for the landlord and what risk is there for you and those, and those leases and contracts.
Quentin W. (09:54):
Yeah, definitely. So touched on your first question about what pushback did we get. We do get some pushback but in our market we kind of narrow down our ideal client as far as a, a landlord would go. So we're not reaching out to any property management companies because we found that in our local market we just don't fit inside their box. We're in a very small niche community. So we're mostly reaching out to your private individuals that, you know, either have one to 10 properties and it's great for them because we're explaining to them how we're, we're leaving them from any turnover because we're planning on renting with a long-term relationship in mind. So 3, 5, 6 years at least we're planning on renting the properties. And with turnover being a landlord's biggest expense and us cutting that out completely now every single year we're adding basically one month of profit extra to that landlord's pocket by them not having to turn over the property. And then adding onto that the way that we professionally clean the property, we maintain it, we have scheduled H V A C filter replacements, we have all these things that lead to less wear and tear and better care of the overall property. And then also we touch up paint and do things like this throughout the year. It just leads to more hands off and a more profitable experience for the landlord as opposed to a regular tenant.
Richard F. (11:30):
So what term leases are you looking at? Are you still doing like standard 12 month leases with them? Or are you doing more commercial type, you know, three to five year with increases or you know, automatic renewal kind of things? What, what does that look like? Because we do so, so my wife and I own a couple of two or three commercial buildings and those leases look different than a residential lease for the most part. You know, they may have automatic increases, they could be triple net, they could be gross modified. I mean, are you doing gross leases triple net? Like what does that look like on your end with them?
Quentin W. (11:59):
Yeah, so we're doing standard 12 month leases unless we know that a property is just gonna be a superstar. So there's a few that where we've rented them and we, we got a incredible deal on the rent. And then we also knew that they were gonna pro perform really well because they were nearby to a property that we already had. And this property may have been better than the property we already owned or that we rented or very similar. So we had really really good confidence in that property that it would perform well. Then on top of that 12 month lease, we also add a lease addendum that goes further into what we're allowed to do as tenants. So we are allowed to sublease the property, we're allowed to lease the property to anybody at our discretion.
(12:48):
So we screen all of our guests and make sure that they're not gonna come and destroy the property. But that addendum is there so that it's at our discretion and the landlord cannot come back later and say, Hey, you know, you rented this property against our wishes to this person that we wouldn't have rented to. And now we want to break your lease or do something against our company. And touching back on the liability for, for landlords, I would argue that they almost have less liability cuz when we're renting through arbitrage, we have three forms of insurance. We have Airbnb's insurance policy, they cover up to million dollars for liability and personal property coverage. Excuse me. Then we have our insurance policy. We have an umbrella policy that covers all of our units that we're renting. And then we have the landlord's policy on top of that. So before it ever hits the landlord's insurance policy, we have two other forms of getting reimbursed by any damage that occurred through that guest.
Richard F. (13:53):
Okay. No, I mean that's awesome. I mean I think there's there's a lot to unpack there with what you're going through. So I'm kind of running through my mind. And I'll think of questions later when we're not recording then I may hit you up for sure. But yeah, so what, this would be my other question on it. Because like I we were talking, so Quentin and I had a call yesterday to kind of talk about this which I do with a lot of my, my guests that I interview, kind of go through what we want to talk about, what they're about and more of just like a, it's a conversation. It's not a, an interview. But yesterday we were talking a little bit about you know, my, I know my microcosm of a real estate market, like I don't care if it's a buyer or seller's market cuz it's my market.
(14:29):
Like I know it, but what demographics are you looking for? Cuz we mentioned you're primarily in North Carolina or all of your properties except for one is in Dallas. Which Dallas is an interesting market. Like I don't know if there's money to be made there or not. I hear people saying they are, but when I run numbers on properties, yeah it's hard for me to find one that makes sense to me being leveraged on it anyways. Maybe in the arbitrage world it makes more sense, but I still don't, you know, the margins haven't made sense to me as an investor who's putting down 20%, not 30 or 40 or 50 or even cash. Because I can grow faster being leveraged versus putting on my cash in one place, which you take that to even a different extreme. And so, but my question is how, what demographics are you looking for in the markets that you're looking in?
(15:15):
Because the, when we started looking for our single family or our short-term rentals that are single family, we literally looked probably in 24, 25 states looked at their taxes, their, their regulations against short-term rentals, looked at their insurance costs cuz coastal can be insane with flood and, and hurricane as well as state income tax or property taxes. And it's hard, I mean, some states just don't make as much sense. So sometimes I'm sitting there going, man, how are people doing this and actually making money. But tell me about the demographics you're looking for in the areas that you're in. That make sense because I'm in a town of 15,000, I don't know that we have maybe one or two actually listed V B O airb Airbnbs, I don't know the volume they do, I don't know how much sense it makes here, but what demographics are you and, and so I had to get outta the mindset a couple years ago that I'm not looking at one my microcosm, I have to look outside of this, I have to look globally or at least in the us What are you looking for in demographics to grow this and to also know that this property's gonna be successful because of x, Y and Z?
Quentin W. (16:17):
Yeah, so there's a lot of things that go into it, but we, unlike most people are not looking into the hotspot downtown markets. So like big markets like Atlanta, Dallas even though we do have a property there Phoenix, Arizona, we're not looking in those hotspots because those are being targeted the most for growth and they're also being targeted the most for regulation. So we're trying to find niche markets around those where we can come in, make a dent in the Airbnb population where there aren't many units there already. So by doing that, we're not only making very similar profits or better than the hotspot downtown markets, but we're not being affected by regulation at least anytime soon. So that's, that's kind of been our niche. We're not, not looking more for like vacation homes. We're looking into corporate rentals. We're looking for traveling nurses, we're looking for insurance claims. Because in those niches it's much more stable than the vacation market. Like in our market, North Carolina, we haven't been affected by traveling as much because the people that are traveling to visit with us, they're traveling year round no matter what. They're coming to see family, they're coming for weddings, they're coming for work, they're coming for all these events in their life that would happen regardless of their financial situation.
Richard F. (17:50):
Okay. So that makes sense. I like that because to me there's there's less volatility probably there too. Yeah.
(17:58):
Especially with like traveling nurses, you have these, these catastrophe situations where you do have claims adjusters out out here where I am, we're in the middle of the oil patch you know, west Texas, they, they even have an intermediate crude, you know, on the indexes kind of gauging the market. So we're kind of deep into that. And I've seen literal companies like large co corporations rent out hotels for like five years. Yeah. And so I, to me that makes a lot of sense. So when you do that, let me ask you this, are you looking at less margin on something that's guaranteed versus a daily rental? Like say, you know, oh they're giving us $3,000 a month for a furnished place, guaranteed three months for a travel nurse versus Well, we could probably get 5,000 a month if we rented at daily. Like which one, obviously you make more money on the lesser probably depending on your daily rates. But is that what you're looking for with some of those more than the strict, like this is a vacation rental in the smoking mountains, you know, cuz that's what we
Quentin W. (18:51):
Yeah. So yeah, definitely. So the longer term guess that we get we're, we're going to price just like we would the shorter term. So if, if they're trying to rent with us monthly through the hotter season, their monthly rate is gonna be higher because we know, you know, we're going to be steady at this rate. We're gonna make, you know, 4,000 a month, say in the hot season. So if we're renting it long term, we're going to take out what our costs would be as far as cleaning and upkeep, and that's what we're gonna price it at. So we're making about the same money whether we rent it long term or short, short term. But we know we have that guarantee. And the great thing about insurance claims, the majority of them pay up front. So we have a family that's staying with us now.
(19:41):
Lightning struck a tree next to their home, it fell in their home and practically split it in half. They ha are gonna stay with us for 14 months in total. The first seven months insurance company sent us a $26,000 check and then after the fifth month they extended for another seven months and sent us another $26,000 check. We are, we're only in that property for 15 grand, so we're gonna make back, you know, 1800 a month in profit. And we get it all up upfront so we're able to re reinvest that cash on the front end instead of having to wait for 14 months to receive it all.
Richard F. (20:20):
Yeah. Time, value and money. There's huge, you've got it up front. Yep. you know, I hadn't thought about that, but then your, your obviously your, your expenses for booking, your expenses for cleaning, those kind of things are mitigated on those, on those long term things. Yesterday you mentioned that you have your own cleaning company, right? So y'all go in and do, is that separate entity from your, your actual management company?
Quentin W. (20:43):
Yes.
Richard F. (20:44):
Are you contracting out with any other you know, short term rental companies for the cleaning? Are you just doing y'alls?
Quentin W. (20:52):
So we do others as well, and then we also use it for properties that we co-host for people. We have I'd say five co-hosting properties where we manage 'em for others. And then we also do like commercial cleanings and residentials well whenever we have gaps in our schedule. So with that other company, the idea was to just create a more repeatable and scalable process for our cleaning because the cleaning will make or break an Airbnb business. So if you're not able to repeat a five star cleaning every single time and control that process, then it can take your company down really quick. And that was a problem we were coming into, being in such a small town, we don't have cleaning companies that stand up to the quality we expect. So we are being let down time and time again and we are having to do inspections after these companies because we cannot rely on the quality of their work. And so since we are already managing that process, it seemed like a no-brainer to me to go ahead and hire in-house cleaners that we could pretty much guarantee their success by giving them checklists, giving them processes they had to follow in our, in our company to make sure we could give our guests at five star clean every single time.
Richard F. (22:11):
Yeah, I think that's a huge deal because right now we're in the midst of switching management companies at our property in Tennessee. The one we had inherited, we had to keep a contract with 90 days I think. And yeah. We ran into that. We ran into, they weren't super responsive to us, but we would get three good, three great reviews and then one saying the place wasn't clean enough.
Quentin W. (22:33):
Yeah. Or
Richard F. (22:33):
It lacks something that it said in the listing. And so that was really frustrating to us because we're not there and we manage our other properties pretty hands on. We've hired a management company, but I get copied on everything. You know, we know what's going on and we trust them, but we know that there's accountability there. It was so hard with a big national company, and I'm not gonna say who it was to, to use, so now we're switching over to a much more regional company in Tennessee that they've already been phenomenal, you know, much different in their processes. Whereas the other one basically told us, you need to, we need a new tv, you need to get it and get it up there. You know, those kind of things. They're like, if you need to ship something here, furniture, whatever, ship it to our warehouse.
(23:16):
We'll, you know, we're, they're gonna charge us, but they'll get things fixed, they'll get it installed. If we wanted to do new furniture, fixtures, appliances, they're gonna take care of it for us. Whereas this national company was like, yeah, you need to do this. We're not doing it, but you need to. And one thing I found that I, and this is kind of separate, but it it goes into what you're, you're talking about, I wasn't happy with the daily rate they were charging. We had a very, very high occupancy the first four months, but our gross rents were not high enough because, well, you know, they would do something for 125 bucks a night, which something wasn't rented in the middle of the week because they still got a booking fee and a cleaning fee. I know that's why they were doing it. Whereas we may have, to me it would've been better to not be rented and kept the rents higher because it turns people off when they see it low.
(24:00):
And then the next weekend I think it's, you know, twice as much. And I get through some seasonality to that, but not the difference between a Wednesday and a Saturday shouldn't be that much different in some of those markets. So tell me this and then we'll start to wrap up geographically, what's your radius that you have everything outside of Dallas that outlier? Is it all in a precentral hub where you have, you know, because it's one thing to scale and it's another to outgrow your capabilities as far as like cleaning and if you're trying to send somebody two hours away to clean a property. And that's one thing that we, we learned in the beginning buying long-term rentals. I think it was Ken McElroy and Advanced guided real Estate investing, which I'll put a link in this podcast for an affiliate link with Amazon which I might receive a small commission on. That's Amazon's disclosure to the advanced guy to real estate investing because he said he'd like to keep all his properties in the same neighborhoods. So when he would do a drive by, he could check out 20 properties in an hour versus they're all over. So what's your, what radius are you looking at right now and how have you, what's your, you know, bottlenecks on scaling that and growing it?
Quentin W. (25:08):
Yeah, so our radius right now is all within about 45 minutes. We are looking at other markets outta state, but the, the key I think with running multiple properties abroad is having at least five properties in one area. If you just have one, it's hard to afford in-house people. And what I found the sweet spot to be in any particular market is about 15 units. Then you have enough workload where you can afford to pay somebody part-time or full-time to maintain all your properties. You can afford to pay in-house cleaners. And then you have enough structure there to continue to scale and manage at a high level.
Richard F. (25:55):
Yeah, no, that, that totally makes sense. Okay, one more question. We talked a little bit about it yesterday, but, so one thing that I've wanted to achieve with real estate and we own all of ours, we're not doing any arbitrage at this point, although we have discussed the concept of it. What, so we talked about, sorry, we talked about like you looked at real estate is you want to own properties as well as part of your long term wealth generation. And that's one thing in 10 years, I can tell you the wealth generation we've created, it's been pretty amazing with with smaller financial commitments, even owning when you're reinvesting all of it. But it takes time. It's taken us a decade to, to really start seeing that that curve and the growth, you know, that they was linear for a long time and now it's starting to go more exponential. We're still at the bottom of that curve, but I feel like it's gonna turn in the next few years. But, so you talked a little bit what's your, your long-term plan with, with real estate? Because arbitrage is good for cash flow, but owning real estate obviously is great for long-term wealth generation.
Quentin W. (26:50):
Yeah, definitely. So I, I'm still a younger guy, 24. My immediate goal has been to increase cash flow because at the end of the day, you can't really grow wealth in real estate without money. You can buy a couple deals here or there by saving up money over six, 12 months and then buy your first property and then six to 12 months later buy another one. But the keys that have really good cash flow, so for me it's always been a stepping stone to the next thing. So in the beginning it was real estate sales. I generated six figures a year in sales. I took that cash flow, put it into something that produced more money per hour for my time, which was Airbnb arbitrage. Now we're generating over a hundred thousand a month with that business. So now with all this cash flow, we're able to invest in real estate again at a very high level and not spend years generating a portfolio.
(27:50):
So we're able to jump into multi-family like a couple years ago why I wouldn't have been able to, I wouldn't have been able to even compete. Now we can jump into multi-family, get into 10 unit plus complexes, which is what we're looking at now. And then we, we can also utilize the Airbnb strategy with those properties. So the incredible draw that I have to multi-family is with multi-family, the values based on the cap rate, it's based on the income that the property brings in. So compare compare that to a single-family home where the values compare to the comps in the neighborhood, what another property similar to that one will sell for. So by taking a multi-family asset using Airbnb and short-term rentals, corporate housing, insurance, housing, you name it, we're able to not only increase our cash flow with those assets and speed up our velocity of money by being able to reinvest it faster, but also we're increasing the value of the asset and we're able to increase and expedite my net worth. So that, that has been the plan from the beginning is to have a large multi-family portfolio. But I knew that I needed the cash flow first and that's why I started with these steps with real estate sales so that I could make commission based off my work and not what somebody would pay me hourly. And then the Airbnb arbitrage, which has great cash flow.
Richard F. (29:18):
Love it, man. Is there anything else you want to add? Anything you want to tell people how to get ahold of you? Obviously you're coaching on this some yeah, absolutely. So tell us a little bit about that. Tell us where to get ahold of you, how what all you're doing there and, and wound it ended at that.
Quentin W. (29:33):
Yeah, definitely. So I'm Q deals, homes on everything, Instagram, Facebook, YouTube everything. I've got a free Facebook group called One More Door Group for serious real estate investors on Facebook. And we do have several coaching products where we teach people how to go from zero with literally zero money and utilizing Airbnb and the arbitrage and co-hosting models to scale your business up to a million plus.
Richard F. (30:04):
Awesome man. Well, we will hopefully some people will look you up, find you join that Facebook group. We appreciate you being on the show. You provided a wealth of information. I will put all his links to his stuff in the in the podcast information as, so that'll be on our website and everywhere else. Do you have an email? You got anything? If somebody needs to get ahold of you, you want 'em to dm? Yeah, they can.
Quentin W. (30:28):
Yeah, they can, they can DM me or DM is probably best. I don't, I don't typically email directly.
Richard F. (30:36):
Understand, man, it's a changing world. I'm older. Yeah. I'm a I'm an elder millennial, you know, we still use email. Yeah. But man, we appreciate you being on the show. Ton of information. All our listeners out there, if you're interested in real estate arbitrage, whether it's Airbnb or doing it some other ways, look Quentin up, he'd be happy to help you with it. You know, if you can go from zero to a million in a year or two, that's not a bad thing, right?
Quentin W. (31:03):
Absolutely.
Richard F. (31:04):
All right, man. We, we appreciate you being on the podcast and like always, if you've listened to this podcast, if you've got something out of it, go leave us a five star review on Apple, Spotify, and wherever else you listen to is podcast, go to www.liveatfull.com. Buy some merchandise, Caitlin and I need to feed the kids. We appreciate you being on the show as always. God bless and we hope you continue to live it full.
Joey Yak (31:31):
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