Community Therapy Podcast

Episode 21 - Scott Lynch

• Scott Lynch • Episode 21

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Welcome to the first LIVE in-person episode of the Community Therapy Podcast! In this episode we have somewhat of a role-reversal. Scott Lynch (Founder and Managing Director) is interviewed by Harry Keating, who works in the communications and marketing team at Community Therapy.

Together they discuss Scott’s career as a Physiotherapist and explore how Community Therapy came to be. Scott shares some of his key learnings as the business evolved, and how those learnings apply to our personal lives.

We hope you find this chat valuable and entertaining!

Timestamps
(0:00) Intro
(1:16) University Days and Getting Into Physiotherapy
(6:03) Scott's Early Career as a Physio and Working With Older Adults
(9:20) The Inspiration for Starting Community Therapy
(16:40) Evolving and Building a Multidisciplinary Team
(19:52) Scott’s Most Valuable Lessons. Personal Development, Meditation and Wellbeing
(26:37) Stress Management in Healthcare
(32:07) Narrative Based Medicine and Motivational Interviewing
(36:52) The Future of Community Therapy and Healthcare

Links
Community Therapy Website
Community Therapy Facebook
Community Therapy Instagram
Community Therapy LinkedIn
Community Therapy YouTube
Scott's LinkedIn
Harry's LinkedIn

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It's distracting to be able to see ourselves. Yeah, and it's kind of nice to see that it's recording Yeah, And just with the mics like you can pull it up pretty close because when you get further away it gets a bit faint. A little stand wouldn't hurt. Yeah. And you do get a little bit of handling noise as well. I don't think I'll wear the headphones. I think I'll take them off. I don't know. It would be nice to know if the... Yeah, I'll keep them on. I don't know, I haven't decided. Hey, Harry. Test one two, my gain is a lot higher. I'm glad you picked that up. Hello test test test test about the run the same nice check one two welcome to welcome to check one two Let's do it. Three, two, one. Hello and welcome to the Community Therapy Podcast where we talk all things community healthcare. My name is Harry Keating and for those of you who don't know me, I work in the marketing and comms team here at CT. And today is our first live episode of the Community Therapy Podcast. Very exciting. And today our first guest is none other than Mr. Scott Lynch, founder and managing director of CT. Welcome Scott. Thanks so much for having me, Harry. Lovely to be here. Exciting stuff. So we're gonna start doing more internal sort of team interviews and podcasts and stuff, which is really exciting. So a bit of a new venture for us. And today I thought it would be fun to just sit down with you and have a bit of an interview, ask you some questions about your background and how you got into healthcare like way back in the day. and sort of work our way from then to up until now. I'm nervous. No need to be nervous. I'll keep it nice and easy. Easy questions only. But I thought it might be fun to start off at like uni days. So I assume you did physiotherapy. Bachelor of physiotherapy at the University of Newcastle. really? Yes. I thought you were from Queensland. Well, you're bringing that up pretty early in the podcast. For those of you playing at home, every time State of Origin comes up, it's big battles in the office. yes, I was born in Queensland. Thank you for bringing that up. It's nothing to be ashamed of. I'm not ashamed of it. I'm very proud of it. As long as we win. But yeah, I was, was born in Townsville. My mum was in the army and so stationed up there. And then we eventually found ourselves back in. New South Wales and yeah, grew up across Belmont and Newcastle and we now, my wife and I and our three kiddies live in the bay, so Port Stephens. But yeah, university, yeah, did a bachelor of physiotherapy and really enjoyed my time at Newcastle. Were you always keen on doing physiotherapy or were you tossing up a few different options? It's a very good question. I think in my time in year 11 and 12, I was sort of sitting between law, medicine and physiotherapy. And I did go through lots of the different hurdles that are there for medicine. I think back in the day it was the UMAT and some interviews process as well. But through that, that was a nice process actually for many reasons. made me feel like physiotherapy was the right pathway for me of interacting with some of the faculty at the university at that time. Our school had a nice program there of, I guess, getting to know the university and what you're looking for. And I felt really comfortable that physiotherapy was the right career path for me. And I guess reflecting back I did spend a lot of time in sport and things and initially I thought I'd be a sports physiotherapist, but yeah, the rest is history there. found myself falling in love with looking after people that are of older age or living with disabilities or complex chronic health conditions. Cool. So what was the, like, can you pin down a particular aspect of physio in particular that made you think, yeah, this is great. Like, this is what I want to do compared to other like. And did that come quite early while you were studying? Yeah, I think sometimes it's hard to piece together all of the dots. I think it was Steve Jobs that said some sort of quote like that. It was really hard to pinpoint all of those stepping stones. But some things that came to mind for me, think one thing was, guess, I felt like I could go through that degree quicker and start helping people. I really wanted to just get working. And I saw the medical pathway quite long. I could see that through an undergraduate degree, through to internship, and if you then went through a specialization pathway, was probably the next decade of that career where I could see with physiotherapy, I would be working in four and a bit years and that really appealed to me. And then I had some really lovely interactions with the faculty at the University of Newcastle when I was in year 12 trying to figure out what I wanted to do. So just some really nice interactions with some people that looked happy doing what they were doing. those sorts of things led to me feeling like it was the right pathway and I'm happy I chose that pathway. And you still continue to do visits and... I actually saw somebody this morning. really? On the way down to the office I a rehab at home visit for a lady around 80 years old post total knee replacement. I do still like to see a client every week or two. Why didn't you you did it that often? There was definitely a period in the last six months or so where I didn't do as many. looking to make sure I still see a person every week or so. I'd be full -time clinical if I could. I just love it so much. Well, then once you made your way through university, what was your first job as a physio? Good question. was a, taking me way back now. would have been, what's that? 14 or 15 years ago, I guess. was actually a private practice on the Central Coast that was in what you would call at the time a GP super clinic. So maybe 15 or 20 doctors in that practice. There was radiology, there was pharmacy, lots of other health professionals and then a physio practice and a small gym. And I did a placement there and then ended up sort of discontinuing. And Yes, there was quite a mixed caseload there of all members of the community, but did find myself predominantly treating older adults, living in chronic health diseases at that time, quite a lot of veterans as well through DVA and a local nursing home. And so I just started to find myself gravitating to older adults, people living with disabilities. And when I'd finish a week, my favorite things from the week were always the older people that I had interacted with and found myself really interacting with meaningful stories and people would have a goal of getting back to visiting their nephew or their granddaughter or walking upstairs or just to have meaningful interactions with their family. And I didn't find myself having as much fulfillment from like acute younger injuries. So if somebody came in with an ankle sprain from sport, I just didn't enjoy that as much. I could still get fulfillment out of it, but if I wanted to have a whole week of looking after older adults, I was like really excited for that. Yeah, that's interesting. Would you say that you were somewhat in the minority there amongst your peers of what you preferred to work on? Like I think what was more popular? I guess like during my time in uni and it was predominantly private practice physiotherapy as well as hospital, but probably private practice physiotherapy was quite popular across my peers. And that's where I started as well. And very few people in aged care. that's definitely changed. And it's even changed, I guess, at a... at an association level for the Australian Physio Association where geriatrics and disability is like a core part of the portfolio now for the association representing all members. And that's very similar for other allied health associations, speech pathology, OTA, ESSA, Dietetics Australia. It's all very similar now of aged care and disabilities to sort of normal. practice and a lot of people work in that sector where 10, 15 years ago, not as much. Right. Okay. I also wanted to know, so you're working as a physio, you're gaining all of this experience and you've figuring out what you like to do and sounds like aged care was a big focus and a big area of passion for you. When most of like as how many years were there between, how many different roles did you have between when you started? your first Vizio role to then thinking about starting your own business? Well, community therapy's been running now for seven years at the time of recording. So I guess half of my career so far was working elsewhere. And I loved the variety of jobs I had that was private practice initially. And then the rest of my roles have been in residential aged care. worked with some... I guess what you would call that national allied health providers. And I learnt a lot of things during that time. And I think the primary reason reflecting back of what led me to starting CT was I really wanted to focus on just our health districts, the Central Coast and Hunter New England. And I guess the strategic direction of those other national companies was having I guess groups of people everywhere rather than having lots of allied health professionals in one region. So, and there's pros and cons naturally to, I guess, both ways, but I really saw that in my opinion, there was a lot more strategic benefit and benefit to the community to really have a better density of service and a better multidisciplinary team. and somewhat mirror what happens in public health of Australia's split up into health districts. And I thought, well, that's a really lovely method to replicate in the private perspective as well. So that's what the last seven years has been about is building a multidisciplinary care team for community aged care disability in the hospital at home sector across Central Coast and New England. That's interesting. Do you remember when you sort of had the first, like when the idea started to sort of come to mind and then was there much time between, well that could be like, be something that I could do. And then was like, how long was there between ideation and then, right, let's go for this and. Yeah, I think it was probably around 18 months or so. And the primary trigger was the company I was working with at the time was purchased. by a bigger company, and then that company was sort of purchased as well. And there was naturally a lot of change management that occurred and some different movements. And I think at that time I'd seen that in the other company I'd worked with. So I sort of saw it twice in my career. And... I didn't have the best experience with that change management. I guess being older now and more experienced in business, I have a lot of empathy for those businesses and the leaders that navigated that change. But yeah, it wasn't the nicest experience for what I saw some of my colleagues go through at the time. So I guess it gave me that feeling of like, well, I've got this vision for regional health care and mirroring. the public sector in the private side of having that density, maybe I should do that. But it took probably another 18 months or so for that to happen. And some of those things were just logical things. I didn't have enough money to have a crack at that. I was very young and also where did I start? And it eventually happened because I just had the opportunity present. to look after a very small nursing home, 39 beds on the Central Coast for a handful of hours a week. And to make that decision, it ended up reducing my weekly earnings by about 60 % to make that decision. But I'd saved up some money and felt like this, yeah, if I'm going to do it, now's the time. No kiddies, no nothing going on. But that was a pretty... big step to take. Yeah. And I guess that size of workload was kind of ideal at the very beginning, was it? Yeah, I really liked working, so I would have worked 100 hours a week if I could at that time. And sometimes I did in the initial years of community therapy, but at that time it was a very significant change, but it was, I guess, just believing in... what I wanted to do at that time and the opportunity presented and I knew that if it didn't work out in six or 12 months time that I could find somewhere to work but I was really happy just trying to look after those 39 residents at that small facility. Just by yourself? Just by myself, yeah. yeah, cool. It was for, yeah, at that time a particular funding model in residential aged care which many people listening would... Remember required for services a week. So I did four four -hour blocks driving from Belmont to Gosford each day Okay, so 16 hours a week, right? Yeah down there back and then slowly some things happened of like I got a referral through somebody for a community aged care client and all of a sudden I had a private referral, but I drive to Gosford and then drive to like Maitland afternoon for one visit and yeah, okay back pretty spread out then very spread out cool so how when did you start Building a team like how long were you on your own for in the red Subaru? it the car? 92 red Corolla red Corolla crusty leaky It died an honorable death yeah got $500 of scrap that's pretty good. It went to its honorable death. Maybe six or 12 months. Maybe only six months. And I think what occurred there was another facility heard that I was doing a good job at that small facility and could I help them as well? So I did and then started working seven days a week and then started to go, long can I do seven days a week? And maybe somebody could help with one of the facilities and someone did help. So was an occupational therapist that joined and we had known each other in the past and she was looking for something different and yeah, was very keen to help with starting things up. Did you, when you first started, did you know how many services you wanted to offer? Initially was it, okay, let's just do physio and then starting moving on to occupational therapy and then how did that sort of take shape, the different services that ended up? Yeah, I think the, I guess mission and vision and strategic plans color in over time. initially, My background was in residential aged care. So I thought naturally I will sort of replicate what I know and slowly just build up partnerships across the coast and Hunter for residential aged care. To be completely honest at that time, even though I named CT community therapy, there wasn't really a full community vision at that time, which is quite interesting, but maybe somehow in the subconscious I knew. I did do some community visits really early on, but the vision was much more about quite a keen focus on residential aged care across coast and Hunter. And then like the big turning point was community aged care deregulated in 2017 as well, just when I started and all of a sudden the community aged care sector kind of needed the same services that I was providing in residential aged care. So help for older adults with allied health, no one was really doing it. And then just some sort of similar connection started to form. Well, if you're doing that in residential aged care, can you help an older adult in the community? And then slowly, well, that person also needs occupational therapy, speech pathology, dietetics, and there wasn't a lot of other services there. then we just started to Naturally kind of go and follow it that way. There was - very few options seven years ago. Very different now. There's quite a broad allied health market in our region, but also all across Australia. And the NDIS has played a big part in that of developing more opportunities, but seven years ago, very few opportunities in the community. Interesting. Was that just like primarily in like, say in Sydney, for example, was do you know if community allied health was really a thing there either before like 2017? So I think like all healthcare access that metropolitan usually has better access and then I guess regional starts to have some barriers and then rural and remote has and continues has considerable access issues. My knowledge of, I guess, Sydney and other metropolitan markets back then is that, yeah, there was some community allied health, but certainly not to the scale that exists today. Cool. I wondered what some of the, like through this process, like as you said, CT is now seven years old, would have been some of the best lessons you've learned in just business. healthcare, interpersonal relationships, like what have been - a huge question. Or like how, how like, I know it's a huge question. That's a great question. Yeah, but like how have you seen yourself develop in that area and what have you been some of your like key learnings in that area? I would hope that I've developed. I think reflecting back, you know, I was, I'm still young, but I was a younger man and I was definitely quite naive as a youngster and rightfully so you should be. But I probably thought the process would be easier. Right. So, and maybe I was just resisting some of the natural processes that happened with business growth and personal growth. But I think on the business side, plenty of lessons. So you learn lots of things from cash flow management, ATO reporting timelines, payroll taxes a thing, all of these different things. Did you have any interest in any of that before, like at uni, you somewhat business-minded? There's definitely members of my family that have been in business. So, you know, growing up, I would hear those conversations, and always had a keen interest, I guess, working hard and... but not so much in business. I wasn't selling lemonade on the street corner or something, any of those weird stories, but it sort of naturally developed. yeah, so doing it, guess just through doing it. yeah, business strategies, you learn lots of things over time. Like you and I work together all the time now on weird and wonderful things across Google ads and all of that, that I've learned over time. and from a personal side, I think is far more interesting, the development and, and probably for far harder. Like you can learn the black and white things of business theoretically, to develop yourself is harder. So, and I think what's changed over time is. Meditations. I probably speak far too much about it. And I spoke to, one of our wonderful OTs today about meditation and, and how much that. has and continues to change my life and most of my personal professional development has been more around like life coaching topics, listening to people like Eckhart Tolle and anyone speaking on any topic of personal development is where I spend probably most of my podcast or audio book time in the car, those sorts of topics. When did you start meditating? Through COVID. yeah. So for reference, my wife is a life coach by background as well. So she definitely introduced a lot of these sorts of things to me, but where I saw the biggest positive impact of meditation and really started to understand the value was during COVID. and like why? Because there was just significant pressure on myself growing a business through that time. And with just the uncertainty of running a private business with lots of team members, COVID happens and we're in healthcare. Yeah. It's a lot. challenging. sometimes I'd meditate three times a day during COVID. And those were like five minute meditations. during, there was probably a hundred day stretch of COVID where I'd wake up every morning, 6 a and summarize all of the hotspots for the team. every morning. These are all the hotspots like and all of the COVID rules and and some of the best feedback from the team during that time was just the consistency of my messaging. They then started to share that daily post with their friends and family just as this provided that this almost what's become legislated now but like a sense of psychosocial safety everyone felt that There's so much uncertainty in the world with COVID at this time, but I do know that Scott's gonna send that message this morning. And I know that he's working really hard behind the scenes to like keep the business stable during that time. But I also had to work hard on looking after myself during that period as well. It makes a remarkable difference. Like I've started meditating about 10 minutes a day in the morning over the last like a year or so. And I notice a significant difference in my state when I don't or do meditate. Yeah. Like when I do, I just feel a lot more steady and like whenever I have a negative thought or anything stressful comes up, I'm able to just be like, okay. And I don't go down a crazy spiral. Yeah. You some skills to be conscious in that moment and, recognise a thought. Totally. And it doesn't take a matter, like you say, five or 10 minutes. Like that has made a huge difference in just my mindset. That's great. Yeah. so definitely like, it can feel like a weird thing to do at the beginning, I think. Well, it's a bit of a SO, it's probably more popular now, but, it just, yeah, it's awesome. love it. It's made such a difference. feel like it. That's one of the positives that came out of the pandemic is how much talk has been on mental health, just wellbeing. psychosocial safety, that is like physically new legislation for work health and safety in Australia. And so really positive change, but people feel that they can talk a little more openly about it. Not saying that all of the barriers are gone, but if I reflect pre COVID, it was much harder for people to feel that they could just talk, especially in a workplace about how they're feeling where, I feel like we've worked really hard at CT to just make people feel comfortable. If you feel comfortable, we feel comfortable to have that chat. So I try and share how I'm feeling as much as I can with everyone. Yeah. I think as well with the field that you're in, like it can be pretty stressful and you can have really hard days and it's not always perfect and things. Yeah, exactly. So like, do you think that helps? with like how do you navigate when things are really challenging and like having a rough week and things aren't sort of going well like how do you approach that and then like even as a leader like how do you help others when they're struggling with a bad week or like things like that yeah it's a good question i think sometimes in healthcare you we can feel that healthcare is really challenging and maybe it's just a healthcare thing, it's every sector. No matter where you work, there's stakeholders that have different timelines than you have or customer service things. I'm sure my local coffee shop gets pretty stressful at times when I order an oat cappuccino and you can see they're busy and everything's going on. So it's every sector. But... Like to be completely transparent, feel like really well most of the time now. So, and why, because I'm really proactive. So, and I guess it's a little like for me thinking about fitness is similar. I've got to be a little bit better with fitness, but it makes, you know, we know that if you do some physical activity each day, it gets better over time. But if you stop, it gets worse. It's the same with like wellbeing as well. often we're too reactive with that. wait till we are stressed and then, I've got to have a break or I should go to the beach for a swim. I've got to do something for me. It's more making sure that you're doing those wellbeing, self -care strategies every day. I do feel great most of the times and I feel like sometimes people don't want to say that in a mental health conversation of like, actually, I feel really great. But that doesn't mean that I don't have a shit day where like, my God, there's seven fires today. Everything's going wrong. I just do it one thing at a time. What's the most important thing? I know I'm a good person. I know everyone I'm interacting with is a great human being as well. We might have had a communication clash here. Let's have a bit of a chat about it. And I've learned lots around like feedback models and how to approach. those things in a nice way and not assume and deal with your own bias and I guess helping others what's helped there is I think sometimes when you're feeling well or you feel that you've got skills it can some people can find themselves in a situation that they find it hard to relate with somebody that may be stressed and you can feel that or you're stressed about a very in your perspective a small situation but Once you build more skills there, you can sort of get rid of that ego and bias a little bit. So I think what's helped help other people is just listening and being trying not to give advice. Yeah. One of my favorite books was from a fella named Michael Bungay Stainer, and it's all about getting rid of the ego. We always want to give the solution. And I should probably stop telling people to meditate maybe because that's kind of me giving a solution, but you're much better to be a mirror for somebody else. Just hold the space for that person. Let them talk. And that person probably knows the answer of what's gonna work for them. Let them just bounce around with you and unwind and settle down. And then the other piece that I'd add there is just learning. So. And if you're in a workspace, anything that you can do to foster and help people to go on a journey of like professional and communication skills and feedback skills, wonderful. Like the more, and we intend to do a lot more of that over the next 12 months or so, but the best thing about that, yes, it improves things across business, but all of those things permeate everyone's personal life. Like I know team members that, they've learned feedback and communication skills that have improved their relationships. Yeah, totally. Like life changing. Like literally like I could cry with some of the stories where people have changed their life. Yeah. Just by learning some communication strategies and how to go open up a difficult conversation in their home life that they didn't want to in the past and now they felt they could. Yeah, that's great. I love what you said about being a mirror. Like. I was speaking to one of the team members before about when, whenever you're in like a negative sort of space and you feel a bit demotivated or like having a, just a tough week and you know what to do to feel better. And a lot of the time, the last thing you want is just for someone to say, Hey man, it's just like your mindset. like, just go exercise. you know, get some sleep. Like everybody knows the things that I know. Yeah. And it's just like, it's hard sometimes. And I think it's really. It's a good reminder, I think to try to Not sort of give like sometimes advice. You just need someone to hear you out a lot of the time So it's quite interesting like all of these things permeate back into health care as well So one thing that I learned over time is a bit of a concept and it's well researched as well around like narrative based medicine and you could combine that with like motivational interviewing as a thought process as well and that for for those of us that aren't clinical, is just more just this conversation of in a clinical environment of holding that space for the patient and letting them tell their story. And yes, I'm gonna like direct that traffic with the questions and answers that I need in my clinical template, but to develop that therapeutic relationship, to develop rapport, to get to their meaningful goals. letting them tell a story allows you to get a much better result. And then motivational interviewing is kind of that not telling them what to do, but just bouncing back and forward with them of why is that important to them, that goal? What do you think you could do for that? They always have the answer. So like the lady I was supporting today, she... her knees getting a lot better, no pain, swelling's gone, scar looks great, everything's going fine. She's got one session left. What she's struggling with the most is her walking. She's got a little bit of a limp still. anyone would be able to see it. You don't have to be a physio. It's quite pronounced still, but it's not due to pain. I was like, why do you think that limp's still happening? She's like, I'm not strong enough. I was like, what do you think you need to improve? like, I can't stand on one leg. I agree. So we need to build strength and we need to build her balance. But by her bouncing around with me to find that answer, she made that choice. I didn't tell her you need to do your balance exercises. she will do, she's at a much higher likelihood now to do those things rather than me going, And there's some patients there when you're a clinician to. You've got that ego. You do know the answer most times. You're like, know what this person needs to do. But sometimes you do have to spend 15 minutes or so going through that narrative based medicine approach, conversation, motivational interviewing to get to the same answer. I love that. But that results in long -term change because otherwise they, that person just won't hear it. Yeah. And that mattered like having the person like sort of come to their own conclusion and just guiding. guiding that is pretty cool and results in better outcomes. And it's even in the most complex of healthcare. So even with a specialist or even with pediatrics, like I remember taking Aurora, our oldest now to an emergency department and she had a fever, she never takes oral analgesia at that time. So we wanted to... There was other things going on, but she did need analgesia and we just said, could she have a suppository? I said, why? Like, cause she will throw it up. And if she throws it up, then you won't want her to have it again for a time period. So then we're going to have to manage the fever in other ways for that period of time. They walk away, come back and more senior nurse comes in and says, they've told me this, you've probably doing that wrong. So we're going to try and do it this way. gave her the oral penadol. She threw it up all over that nurse, all over her scrubs. And then we had to manage that fever for the next couple of hours, just with a fan and with water and a washer. And they could have just listened to the family story. That doesn't mean that the patient's always right, but you can then hear their story and talk back and forward with them. There's just many stories that I have and sometimes I can reflect back on times when I didn't listen. And I'm probably still do, but you need to be, I guess, fighting for that conscious level of like awareness with who you're with and trying to fight that ego off of, I'll just give this the answer. I'll just give this. Because you just want to be like, this is what you need. Yeah, we love doing that as humans. Like I've got it. Yeah, I'll tell you. And then I'll feel good about it. Yeah, exactly. And then I'll come back and be like, why didn't you do it? What did you do? told you. Exactly. Cool. I thought it might be fun. as we kind of wrap up here to speculate a little bit about what the future of community therapy might look like, in like say five to maybe 10 years. that's a pretty wide timeframe. but I think when we're in a s based that evolves like technology and healthcare. It's all moving very quickly and there's been lots of change even in the last seven years. What do you think community healthcare might look like with different technological developments and where we're sort of going? Yeah, I think we've got a pretty clear vision at community therapy and naturally that pivots and change over time, but we support older adults. people living with disabilities and people recovering from hospitalizations at home. So that's out on the road every day, going to people's houses, going to partnering with residential aged care facilities, retirement villages, now pediatrics, so people, children living with disabilities as well, working with early childhood centers, out in the community delivering healthcare. That vision is across Central Coast and Hunter, New England. So we've got more work to do across the regional and rural remote areas of New England over time. So at time of recording, 130 team members across coast, Lake Macquarie, Newcastle, Hunter, Port Stephens, sort of lower mid coast, but we will expand past that over time. So our commitment is to continue doing that. We know that we've got an aging population. a growing population and a lot of that being immigration as well. That does mean that will be more people living with disabilities in our community just through population expansion. So that's improving our specialties across the region. In terms of other things that we would be doing, we already do things in the online and digital health space, some of that being training and we would see us doing more. I guess digital health offerings with older adults, people living with disabilities and people recovering from hospitalizations at home. And then around technology, yes, there's lots going on. AI, obviously everyone talks about AI. We would likely be seeing that coming into supporting clinical team members. And we already use it in some areas of administration, but. like a clinical co -pilot, so the practice management software we use has AI now embedded and we're looking at how we integrate that. And naturally we'll see AI continuing to expand of like that clinical co -pilot, how is it working with clinicians, but also how is it helping with like digital health offerings to almost triage things before they then get to a clinician. So that's front of mind for us. And then I guess as a mobile team. We're then looking at how long until our best friend, Elon Musk's has AI robo taxis and they can drive us around to all of our appointments. So that's like, it's funny to joke about, but it's likely going to happen probably in that window. We know that lots of the testing being done is in real roads and populations now. So. Most of that will just be natural evolution and sort of regulation capture in each region to approve those things. But you probably will see CT cars in a robot taxi driving around in 10 years time. It's not that outlandish of a concept at all. But I think a lot of times people really talk big with strategic visions. And you want to be conscious of those things and naturally we are, but then you need to get back to the nuts and bolts of, okay, who are we seeing? Where are we seeing? And what are those relationships and partnerships? And so we try and keep that quite simple across the central coast and under New England. Awesome. Exciting stuff. Well, thank you for sitting down with me and taking all my tough questions very positively. We're going to be doing more of these live sit down chats within the team as well. So we've got some, it'll be nice to have some real like getting the weeds with real clinical stuff. Real conversations. Yeah. Yeah. It's that goal of having real clinical conversations and knowing that like we're out on the road every day, but so much of the aged care and disability workforce around Australia is as well. And these same conversations we want to share with everyone else out on the road as well. wonderful to listen to and learn from. So that's part of why we're doing that. Not just sharing it amongst ourselves, but sharing it with others. And then some of those interviews will be with non -CT team members as well, naturally, like we've done in the past. So that'll be industry experts all the way through to clinical experts as well. And sometimes different topics, like leadership coaches. So it doesn't always have to be a an age care specialist or age care industry knowledge specialist. Great. Well, thanks again for taking the time and I hope those of you listening got lots of value from that today. So yeah, thank you. Make sure you meditate. Yes. Bye guys. Thank you. Thanks so much. Bye. Very good. Good stuff. Best one done. got a bicep workout from that point. Yeah, come on. That was great. Good. I haven't written my stepping on script yet. 45 minutes. That's pretty good. I was hoping for like, yeah, around there under an hour. Yeah. Yeah, it's hard to do two... Yeah, that's in and around the suites, but I reckon 40, 45.