Is There Anything Else I Can Help You With?
The focus of this series will be on creating, managing and improving customer service or CX systems, and hopefully share stories, offer advice and maybe create a community around CX delivery that you will find valuable for your own customer service organizations. It might be a bit out there to think such a podcast series is needed, and only time will tell if what you hear on this podcast spurs you to think differently, maybe validate what you’re doing now but at minimum, my hope is that you feel connected as a community, embrace the challenge of delivering the best in CX and maybe walk away with some new ideas for your own company.
Is There Anything Else I Can Help You With?
Episode 3 - Outsourcing Your Business
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David Wilson
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Season 1
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Episode 3
The first of 2 episodes on this very important subject, we will talk through the important elements of outsourcing your customer service business. Included will be topics such as when is the right time, how to do it, what billing looks like and overall some industry standards that you should think about.
Joining me in this episode is Vicheta Pemmaraju, who has an impressive and extensive resume of experience in the field of Outsourcing and shares some important learnings she has had over the 25 years in the industry.