Legal Management Talk
The official podcast of the Association of Legal Administrators. We offer tips for pros in legal management: managing law firms, corporate legal departments and government legal agencies. For attorneys and legal managers alike. Learn more at alanet.org.
Legal Management Talk
Refocusing on Customer Service
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Legal Management Talk
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Customer service may seem like a lost art nowadays, but for your legal organization, that means it's more important than ever to get it right. In this episode, Richard Culberson, Chief Executive Officer of Moneypenny and Voice Nation, North America, discusses how to ensure your intake process makes a great first impression on potential clients and how to adapt it to the market you're in.