PT Leadership Podcast Series
Dedicated to informing and educating both emerging and experienced therapy leaders, PT Leadership offers insights and guidance to support effective clinical practice management and overcome the challenges of modern healthcare service delivery.
PT Leadership Podcast Series
Avoiding a Negative Patient Experience
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In this episode Richard is joined by Joanna Bailey, who shares her experiences with physical therapy – both the positive and the less-than-stellar. While our previous conversation with Joanna focused on her successful journey with physical therapy, today, we explore the lessons to be learned from instances where the experience didn't meet expectations.
Joanna's story sheds light on the crucial elements of successful physical therapy, including thorough assessment, therapist-patient engagement, attentive listening, and effective leadership within the clinic.
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