{"version":"1.0.0","segments":[{"speaker":"Micki Woods","startTime":0.359,"endTime":3.119,"body":"We oftentimes get"},{"speaker":"Micki Woods","startTime":0.359,"endTime":3.119,"body":"frustrated with insurance"},{"speaker":"Micki Woods","startTime":3.119,"endTime":7.109,"body":"companies, right? They won't"},{"speaker":"Micki Woods","startTime":3.119,"endTime":7.109,"body":"allow certain repairs, they"},{"speaker":"Micki Woods","startTime":7.109,"endTime":11.339,"body":"won't allow certain parts. They"},{"speaker":"Micki Woods","startTime":7.109,"endTime":11.339,"body":"won't allow scans. They're not"},{"speaker":"Micki Woods","startTime":11.339,"endTime":15.539,"body":"paying for it. And that pisses"},{"speaker":"Micki Woods","startTime":11.339,"endTime":15.539,"body":"us off. Well On today's episode"},{"speaker":"Micki Woods","startTime":15.539,"endTime":19.799,"body":"of body banging, I have spoken"},{"speaker":"Micki Woods","startTime":15.539,"endTime":19.799,"body":"with a few of my friends who are"},{"speaker":"Micki Woods","startTime":19.799,"endTime":22.679,"body":"in insurance and ask them about"},{"speaker":"Micki Woods","startTime":19.799,"endTime":22.679,"body":"some of these things and what"},{"speaker":"Micki Woods","startTime":22.679,"endTime":27.449,"body":"they recommend shops do because"},{"speaker":"Micki Woods","startTime":22.679,"endTime":27.449,"body":"we can't control insurance, we"},{"speaker":"Micki Woods","startTime":27.449,"endTime":30.479,"body":"will never be able to control"},{"speaker":"Micki Woods","startTime":27.449,"endTime":30.479,"body":"the insurance companies. But"},{"speaker":"Micki Woods","startTime":30.479,"endTime":35.639,"body":"what can we be doing as writers,"},{"speaker":"Micki Woods","startTime":30.479,"endTime":35.639,"body":"estimators, shop managers and"},{"speaker":"Micki Woods","startTime":35.639,"endTime":39.569,"body":"owners, what can we be doing on"},{"speaker":"Micki Woods","startTime":35.639,"endTime":39.569,"body":"our side to make the best of"},{"speaker":"Micki Woods","startTime":39.569,"endTime":43.979,"body":"this tough situation? Stay tuned"},{"speaker":"Micki Woods","startTime":39.569,"endTime":43.979,"body":"for more on today's episode of"},{"speaker":"Micki Woods","startTime":43.979,"endTime":44.909,"body":"body banging,"},{"speaker":"INTRO","startTime":45.419,"endTime":50.129,"body":"welcome to body bang in"},{"speaker":"INTRO","startTime":45.419,"endTime":50.129,"body":"your podcast for all things"},{"speaker":"INTRO","startTime":50.159,"endTime":56.519,"body":"body, auto body that is and now"},{"speaker":"INTRO","startTime":50.159,"endTime":56.519,"body":"introducing Pulte Baggins host"},{"speaker":"INTRO","startTime":56.579,"endTime":60.269,"body":"Micki Woods of Micki Woods"},{"speaker":"INTRO","startTime":56.579,"endTime":60.269,"body":"marketing. clicky is a former"},{"speaker":"INTRO","startTime":60.299,"endTime":63.599,"body":"auto Collision Center owner, and"},{"speaker":"INTRO","startTime":60.299,"endTime":63.599,"body":"is now a marketing and business"},{"speaker":"INTRO","startTime":63.599,"endTime":66.629,"body":"development expert to shops"},{"speaker":"INTRO","startTime":63.599,"endTime":66.629,"body":"across the globe."},{"speaker":"Micki Woods","startTime":67.44,"endTime":70.26,"body":"Hey, everybody, and"},{"speaker":"Micki Woods","startTime":67.44,"endTime":70.26,"body":"welcome to another episode of"},{"speaker":"Micki Woods","startTime":70.26,"endTime":76.38,"body":"the body banging podcast. On"},{"speaker":"Micki Woods","startTime":70.26,"endTime":76.38,"body":"today, your special guest is me."},{"speaker":"Micki Woods","startTime":76.95,"endTime":80.25,"body":"So today, we're not going to"},{"speaker":"Micki Woods","startTime":76.95,"endTime":80.25,"body":"have a special guest on and"},{"speaker":"Micki Woods","startTime":80.25,"endTime":84.87,"body":"here's the reason we're going to"},{"speaker":"Micki Woods","startTime":80.25,"endTime":84.87,"body":"be talking about insurance. I"},{"speaker":"Micki Woods","startTime":84.87,"endTime":88.05,"body":"know one of the issues that we"},{"speaker":"Micki Woods","startTime":84.87,"endTime":88.05,"body":"have in the industry, one of the"},{"speaker":"Micki Woods","startTime":88.05,"endTime":90.84,"body":"biggest issues we have in the"},{"speaker":"Micki Woods","startTime":88.05,"endTime":90.84,"body":"industry is communicating with"},{"speaker":"Micki Woods","startTime":90.84,"endTime":93.9,"body":"insurance companies and trying"},{"speaker":"Micki Woods","startTime":90.84,"endTime":93.9,"body":"to get paid on the work that"},{"speaker":"Micki Woods","startTime":93.9,"endTime":97.44,"body":"we're doing as body shops. So I"},{"speaker":"Micki Woods","startTime":93.9,"endTime":97.44,"body":"hear it all the time I dealt"},{"speaker":"Micki Woods","startTime":97.44,"endTime":101.13,"body":"with it as a shop owner myself,"},{"speaker":"Micki Woods","startTime":97.44,"endTime":101.13,"body":"I hear it from my managers and"},{"speaker":"Micki Woods","startTime":101.13,"endTime":104.76,"body":"estimators I work with, and it's"},{"speaker":"Micki Woods","startTime":101.13,"endTime":104.76,"body":"a huge frustration, and I"},{"speaker":"Micki Woods","startTime":104.76,"endTime":108.93,"body":"totally get it. So I went and"},{"speaker":"Micki Woods","startTime":104.76,"endTime":108.93,"body":"spoke with a few of my good"},{"speaker":"Micki Woods","startTime":108.93,"endTime":112.5,"body":"friends who work for insurance"},{"speaker":"Micki Woods","startTime":108.93,"endTime":112.5,"body":"companies, and just really"},{"speaker":"Micki Woods","startTime":112.5,"endTime":116.19,"body":"wanted to pick their brain and"},{"speaker":"Micki Woods","startTime":112.5,"endTime":116.19,"body":"hear their perspective, their"},{"speaker":"Micki Woods","startTime":116.19,"endTime":121.5,"body":"point of view on this topic. So"},{"speaker":"Micki Woods","startTime":116.19,"endTime":121.5,"body":"I think one thing to note is,"},{"speaker":"Micki Woods","startTime":121.8,"endTime":124.92,"body":"they understand what's going on"},{"speaker":"Micki Woods","startTime":121.8,"endTime":124.92,"body":"the insurance company, at least"},{"speaker":"Micki Woods","startTime":124.92,"endTime":128.94,"body":"guys with boots on their ground"},{"speaker":"Micki Woods","startTime":124.92,"endTime":128.94,"body":"on the ground, and gals, they"},{"speaker":"Micki Woods","startTime":128.94,"endTime":132.75,"body":"understand that there's a"},{"speaker":"Micki Woods","startTime":128.94,"endTime":132.75,"body":"disconnect, as most of you guys"},{"speaker":"Micki Woods","startTime":132.75,"endTime":137.73,"body":"know, and sometimes we need we"},{"speaker":"Micki Woods","startTime":132.75,"endTime":137.73,"body":"need to be reminded of is that"},{"speaker":"Micki Woods","startTime":137.73,"endTime":142.71,"body":"it's not the insurance company's"},{"speaker":"Micki Woods","startTime":137.73,"endTime":142.71,"body":"job to fix the vehicle. The"},{"speaker":"Micki Woods","startTime":142.71,"endTime":147.18,"body":"insurance company is in the"},{"speaker":"Micki Woods","startTime":142.71,"endTime":147.18,"body":"business of making money. So it"},{"speaker":"Micki Woods","startTime":147.18,"endTime":150.63,"body":"puts them at a very different"},{"speaker":"Micki Woods","startTime":147.18,"endTime":150.63,"body":"place in the process, then it"},{"speaker":"Micki Woods","startTime":150.63,"endTime":153.81,"body":"puts you and I as the people"},{"speaker":"Micki Woods","startTime":150.63,"endTime":153.81,"body":"that fix the vehicles and get"},{"speaker":"Micki Woods","startTime":153.81,"endTime":157.23,"body":"them out safely and do the"},{"speaker":"Micki Woods","startTime":153.81,"endTime":157.23,"body":"repair properly. Now, should"},{"speaker":"Micki Woods","startTime":157.23,"endTime":161.25,"body":"they still be doing that? They"},{"speaker":"Micki Woods","startTime":157.23,"endTime":161.25,"body":"should, you would wish. But"},{"speaker":"Micki Woods","startTime":161.25,"endTime":164.28,"body":"ultimately, they have policies"},{"speaker":"Micki Woods","startTime":161.25,"endTime":164.28,"body":"set up in place. And there are"},{"speaker":"Micki Woods","startTime":164.28,"endTime":167.1,"body":"parameters within those policies"},{"speaker":"Micki Woods","startTime":164.28,"endTime":167.1,"body":"set in place so that they"},{"speaker":"Micki Woods","startTime":167.1,"endTime":170.28,"body":"mitigate their loss as much as"},{"speaker":"Micki Woods","startTime":167.1,"endTime":170.28,"body":"possible. Because at the end of"},{"speaker":"Micki Woods","startTime":170.28,"endTime":174.27,"body":"the day, for them, it's all"},{"speaker":"Micki Woods","startTime":170.28,"endTime":174.27,"body":"about that money. But the"},{"speaker":"Micki Woods","startTime":174.27,"endTime":178.17,"body":"problem is, at the end of the"},{"speaker":"Micki Woods","startTime":174.27,"endTime":178.17,"body":"day, the responsibility falls"},{"speaker":"Micki Woods","startTime":178.17,"endTime":181.83,"body":"upon us as shops. And we've seen"},{"speaker":"Micki Woods","startTime":178.17,"endTime":181.83,"body":"the court cases to prove it that"},{"speaker":"Micki Woods","startTime":181.83,"endTime":184.71,"body":"at the end of the day,"},{"speaker":"Micki Woods","startTime":181.83,"endTime":184.71,"body":"ultimately, it's the shops"},{"speaker":"Micki Woods","startTime":184.71,"endTime":189.27,"body":"responsibility. So what do we"},{"speaker":"Micki Woods","startTime":184.71,"endTime":189.27,"body":"do? Well, we have to fight to"},{"speaker":"Micki Woods","startTime":189.27,"endTime":193.86,"body":"get what we think is fair, and"},{"speaker":"Micki Woods","startTime":189.27,"endTime":193.86,"body":"real. So that we can still"},{"speaker":"Micki Woods","startTime":193.86,"endTime":198.36,"body":"repair the vehicle properly, and"},{"speaker":"Micki Woods","startTime":193.86,"endTime":198.36,"body":"not lose our ass, right. So when"},{"speaker":"Micki Woods","startTime":198.36,"endTime":200.25,"body":"I was talking with these guys,"},{"speaker":"Micki Woods","startTime":198.36,"endTime":200.25,"body":"and they're aware of the"},{"speaker":"Micki Woods","startTime":200.25,"endTime":204.45,"body":"struggle, and it's difficult for"},{"speaker":"Micki Woods","startTime":200.25,"endTime":204.45,"body":"them, and one gentleman and in"},{"speaker":"Micki Woods","startTime":204.45,"endTime":208.08,"body":"particular used to work for a"},{"speaker":"Micki Woods","startTime":204.45,"endTime":208.08,"body":"body shop, so he totally got it."},{"speaker":"Micki Woods","startTime":208.08,"endTime":210.75,"body":"And we were kind of laughing"},{"speaker":"Micki Woods","startTime":208.08,"endTime":210.75,"body":"about it. And he said, You know"},{"speaker":"Micki Woods","startTime":210.75,"endTime":213.3,"body":"the shoe was on one foot, and"},{"speaker":"Micki Woods","startTime":210.75,"endTime":213.3,"body":"now it's on the other foot. And"},{"speaker":"Micki Woods","startTime":213.3,"endTime":216.75,"body":"I used to be the person that was"},{"speaker":"Micki Woods","startTime":213.3,"endTime":216.75,"body":"super defensive, I used to be"},{"speaker":"Micki Woods","startTime":216.75,"endTime":219.42,"body":"the one that was angry. And now"},{"speaker":"Micki Woods","startTime":216.75,"endTime":219.42,"body":"going and working for an"},{"speaker":"Micki Woods","startTime":219.42,"endTime":223.02,"body":"insurance company has really"},{"speaker":"Micki Woods","startTime":219.42,"endTime":223.02,"body":"opened my eyes to now this side"},{"speaker":"Micki Woods","startTime":223.2,"endTime":228.6,"body":"of the coin. And one thing that"},{"speaker":"Micki Woods","startTime":223.2,"endTime":228.6,"body":"was prevalent with each person"},{"speaker":"Micki Woods","startTime":228.6,"endTime":231.0,"body":"that I spoke with from a few"},{"speaker":"Micki Woods","startTime":228.6,"endTime":231.0,"body":"different insurance companies,"},{"speaker":"Micki Woods","startTime":231.0,"endTime":234.51,"body":"and I won't name the names,"},{"speaker":"Micki Woods","startTime":231.0,"endTime":234.51,"body":"because I promise not to say"},{"speaker":"Micki Woods","startTime":234.51,"endTime":238.56,"body":"names or use insurance company"},{"speaker":"Micki Woods","startTime":234.51,"endTime":238.56,"body":"names for privacy purposes. But"},{"speaker":"Micki Woods","startTime":238.56,"endTime":243.21,"body":"I think in general, these things"},{"speaker":"Micki Woods","startTime":238.56,"endTime":243.21,"body":"will hold true. And we know that"},{"speaker":"Micki Woods","startTime":243.24,"endTime":246.03,"body":"we're still going to get the"},{"speaker":"Micki Woods","startTime":243.24,"endTime":246.03,"body":"aihole that comes in that no"},{"speaker":"Micki Woods","startTime":246.03,"endTime":248.97,"body":"matter what we do. We can't"},{"speaker":"Micki Woods","startTime":246.03,"endTime":248.97,"body":"appease them, they're not going"},{"speaker":"Micki Woods","startTime":248.97,"endTime":251.31,"body":"to budge, they're just going to"},{"speaker":"Micki Woods","startTime":248.97,"endTime":251.31,"body":"be jerk offs, because that's who"},{"speaker":"Micki Woods","startTime":251.31,"endTime":255.48,"body":"they are. And there's nothing we"},{"speaker":"Micki Woods","startTime":251.31,"endTime":255.48,"body":"can do about that. But my whole"},{"speaker":"Micki Woods","startTime":255.48,"endTime":261.03,"body":"look on life is really make the"},{"speaker":"Micki Woods","startTime":255.48,"endTime":261.03,"body":"best of what you can control and"},{"speaker":"Micki Woods","startTime":261.03,"endTime":266.07,"body":"leave the rest. And we fight we"},{"speaker":"Micki Woods","startTime":261.03,"endTime":266.07,"body":"do what we can, but we cannot"},{"speaker":"Micki Woods","startTime":266.07,"endTime":270.93,"body":"change them. But we can do the"},{"speaker":"Micki Woods","startTime":266.07,"endTime":270.93,"body":"best that we can. So in talking"},{"speaker":"Micki Woods","startTime":270.93,"endTime":276.33,"body":"with them. Their biggest thing"},{"speaker":"Micki Woods","startTime":270.93,"endTime":276.33,"body":"was when we come to a shop and"},{"speaker":"Micki Woods","startTime":276.33,"endTime":279.99,"body":"insurance come in it and a"},{"speaker":"Micki Woods","startTime":276.33,"endTime":279.99,"body":"writer, an estimator, a manager"},{"speaker":"Micki Woods","startTime":280.02,"endTime":285.18,"body":"gets defensive, it automatically"},{"speaker":"Micki Woods","startTime":280.02,"endTime":285.18,"body":"puts us in a bad position. And I"},{"speaker":"Micki Woods","startTime":285.18,"endTime":289.26,"body":"get that I mean, even in real"},{"speaker":"Micki Woods","startTime":285.18,"endTime":289.26,"body":"life if we get into an argument"},{"speaker":"Micki Woods","startTime":289.26,"endTime":294.33,"body":"with a friend or a family member"},{"speaker":"Micki Woods","startTime":289.26,"endTime":294.33,"body":"or our spouse or partner. The"},{"speaker":"Micki Woods","startTime":294.33,"endTime":297.81,"body":"second emotions get involved."},{"speaker":"Micki Woods","startTime":294.33,"endTime":297.81,"body":"Now all of a sudden the brain"},{"speaker":"Micki Woods","startTime":297.81,"endTime":300.6,"body":"composition changes and we"},{"speaker":"Micki Woods","startTime":297.81,"endTime":300.6,"body":"stopped thinking The rational"},{"speaker":"Micki Woods","startTime":300.6,"endTime":303.33,"body":"brain, we start thinking with"},{"speaker":"Micki Woods","startTime":300.6,"endTime":303.33,"body":"the emotional brain, the"},{"speaker":"Micki Woods","startTime":303.33,"endTime":305.82,"body":"rational brain is going to be"},{"speaker":"Micki Woods","startTime":303.33,"endTime":305.82,"body":"logical and the emotional brain"},{"speaker":"Micki Woods","startTime":305.82,"endTime":309.51,"body":"is not going to be. But how can"},{"speaker":"Micki Woods","startTime":305.82,"endTime":309.51,"body":"you help it sometimes because"},{"speaker":"Micki Woods","startTime":309.51,"endTime":312.0,"body":"you get so pissed off, because"},{"speaker":"Micki Woods","startTime":309.51,"endTime":312.0,"body":"you feel like you're trying to"},{"speaker":"Micki Woods","startTime":312.0,"endTime":317.43,"body":"get screwed. I get it, I know, I"},{"speaker":"Micki Woods","startTime":312.0,"endTime":317.43,"body":"totally get it. So first and"},{"speaker":"Micki Woods","startTime":317.43,"endTime":323.04,"body":"foremost, if we as estimators,"},{"speaker":"Micki Woods","startTime":317.43,"endTime":323.04,"body":"writers, whatever, whoever,"},{"speaker":"Micki Woods","startTime":323.04,"endTime":327.03,"body":"whatever our role is in the"},{"speaker":"Micki Woods","startTime":323.04,"endTime":327.03,"body":"shop, if we can attempt to take"},{"speaker":"Micki Woods","startTime":327.03,"endTime":330.63,"body":"a deep breath, and try not to"},{"speaker":"Micki Woods","startTime":327.03,"endTime":330.63,"body":"get on the defensive, first and"},{"speaker":"Micki Woods","startTime":330.63,"endTime":333.78,"body":"foremost, we're going to just do"},{"speaker":"Micki Woods","startTime":330.63,"endTime":333.78,"body":"ourselves a favor, let's try to"},{"speaker":"Micki Woods","startTime":333.78,"endTime":338.91,"body":"get through this process with as"},{"speaker":"Micki Woods","startTime":333.78,"endTime":338.91,"body":"much piece as we can, because"},{"speaker":"Micki Woods","startTime":338.91,"endTime":342.36,"body":"it's going to drive us nuts"},{"speaker":"Micki Woods","startTime":338.91,"endTime":342.36,"body":"sometimes. So first and"},{"speaker":"Micki Woods","startTime":342.36,"endTime":346.41,"body":"foremost, it's the if we go on"},{"speaker":"Micki Woods","startTime":342.36,"endTime":346.41,"body":"the defensive, then now we're"},{"speaker":"Micki Woods","startTime":346.41,"endTime":349.02,"body":"putting somebody else feeling"},{"speaker":"Micki Woods","startTime":346.41,"endTime":349.02,"body":"like they have to be on the"},{"speaker":"Micki Woods","startTime":349.02,"endTime":353.97,"body":"defensive. And then it's just"},{"speaker":"Micki Woods","startTime":349.02,"endTime":353.97,"body":"this circle rotating circle of"},{"speaker":"Micki Woods","startTime":353.97,"endTime":356.82,"body":"nightmare, because now this"},{"speaker":"Micki Woods","startTime":353.97,"endTime":356.82,"body":"person's angry, and then this"},{"speaker":"Micki Woods","startTime":356.82,"endTime":362.07,"body":"person's angry. And then it's"},{"speaker":"Micki Woods","startTime":356.82,"endTime":362.07,"body":"really just a power struggle. So"},{"speaker":"Micki Woods","startTime":362.31,"endTime":366.63,"body":"I think the important thing to"},{"speaker":"Micki Woods","startTime":362.31,"endTime":366.63,"body":"think about is, for the most"},{"speaker":"Micki Woods","startTime":366.63,"endTime":370.14,"body":"part, we're going to hope that"},{"speaker":"Micki Woods","startTime":366.63,"endTime":370.14,"body":"the adjuster, whoever it is,"},{"speaker":"Micki Woods","startTime":370.32,"endTime":374.55,"body":"that's at your shop, is going to"},{"speaker":"Micki Woods","startTime":370.32,"endTime":374.55,"body":"be willing to be rational. Now,"},{"speaker":"Micki Woods","startTime":374.58,"endTime":377.13,"body":"if they're not going to be"},{"speaker":"Micki Woods","startTime":374.58,"endTime":377.13,"body":"rational, now we've got to go to"},{"speaker":"Micki Woods","startTime":377.13,"endTime":381.66,"body":"another step, right? So they're"},{"speaker":"Micki Woods","startTime":377.13,"endTime":381.66,"body":"willing to be rational. And even"},{"speaker":"Micki Woods","startTime":381.66,"endTime":384.63,"body":"if they're not, we have to"},{"speaker":"Micki Woods","startTime":381.66,"endTime":384.63,"body":"remember something very"},{"speaker":"Micki Woods","startTime":384.63,"endTime":390.51,"body":"specific. They all kind of had"},{"speaker":"Micki Woods","startTime":384.63,"endTime":390.51,"body":"something similar to say is, and"},{"speaker":"Micki Woods","startTime":390.51,"endTime":393.0,"body":"I'm going to paraphrase it,"},{"speaker":"Micki Woods","startTime":390.51,"endTime":393.0,"body":"because they all set it in their"},{"speaker":"Micki Woods","startTime":393.0,"endTime":393.54,"body":"own ways."},{"speaker":"Micki Woods","startTime":395.07,"endTime":399.81,"body":"Your opinion, and your expert"},{"speaker":"Micki Woods","startTime":395.07,"endTime":399.81,"body":"opinion, or what should be done"},{"speaker":"Micki Woods","startTime":399.81,"endTime":405.18,"body":"to the vehicle, in the insurance"},{"speaker":"Micki Woods","startTime":399.81,"endTime":405.18,"body":"world is still considered an"},{"speaker":"Micki Woods","startTime":405.18,"endTime":409.47,"body":"opinion. So they're coming to"},{"speaker":"Micki Woods","startTime":405.18,"endTime":409.47,"body":"the table with their opinion."},{"speaker":"Micki Woods","startTime":409.53,"endTime":411.6,"body":"And we get angry, because"},{"speaker":"Micki Woods","startTime":409.53,"endTime":411.6,"body":"oftentimes, they are not"},{"speaker":"Micki Woods","startTime":411.6,"endTime":414.09,"body":"experts, they do not repair the"},{"speaker":"Micki Woods","startTime":411.6,"endTime":414.09,"body":"vehicle all the time. How do"},{"speaker":"Micki Woods","startTime":414.09,"endTime":416.88,"body":"they know what it takes to"},{"speaker":"Micki Woods","startTime":414.09,"endTime":416.88,"body":"repair the vehicle, right? You"},{"speaker":"Micki Woods","startTime":416.88,"endTime":417.39,"body":"feel me?"},{"speaker":"Micki Woods","startTime":418.68,"endTime":424.02,"body":"But we're frustrated, we're"},{"speaker":"Micki Woods","startTime":418.68,"endTime":424.02,"body":"frustrated. The problem is, from"},{"speaker":"Micki Woods","startTime":424.02,"endTime":428.4,"body":"their perspective, potentially,"},{"speaker":"Micki Woods","startTime":424.02,"endTime":428.4,"body":"they're looking at the writer or"},{"speaker":"Micki Woods","startTime":428.4,"endTime":433.02,"body":"whoever, and saying, Well, what"},{"speaker":"Micki Woods","startTime":428.4,"endTime":433.02,"body":"you're submitting to me is your"},{"speaker":"Micki Woods","startTime":433.02,"endTime":438.0,"body":"opinion. So what do we need to"},{"speaker":"Micki Woods","startTime":433.02,"endTime":438.0,"body":"do? What else shops can we do?"},{"speaker":"Micki Woods","startTime":438.63,"endTime":442.38,"body":"Well, then we need to come with"},{"speaker":"Micki Woods","startTime":438.63,"endTime":442.38,"body":"actual data, we need to come"},{"speaker":"Micki Woods","startTime":442.38,"endTime":445.68,"body":"with some actual metrics. And I"},{"speaker":"Micki Woods","startTime":442.38,"endTime":445.68,"body":"know a lot of you shop,"},{"speaker":"Micki Woods","startTime":446.13,"endTime":449.55,"body":"estimators, riders, managers,"},{"speaker":"Micki Woods","startTime":446.13,"endTime":449.55,"body":"whatever, I know, you've done"},{"speaker":"Micki Woods","startTime":449.55,"endTime":452.61,"body":"this before. But this is really"},{"speaker":"Micki Woods","startTime":449.55,"endTime":452.61,"body":"going to be what we've got to"},{"speaker":"Micki Woods","startTime":452.61,"endTime":457.08,"body":"stick with is come with the"},{"speaker":"Micki Woods","startTime":452.61,"endTime":457.08,"body":"facts. If you are working on a"},{"speaker":"Micki Woods","startTime":457.08,"endTime":459.12,"body":"certified vehicle, you know,"},{"speaker":"Micki Woods","startTime":457.08,"endTime":459.12,"body":"there's a lot of things that"},{"speaker":"Micki Woods","startTime":459.12,"endTime":463.08,"body":"they're not going to approve to"},{"speaker":"Micki Woods","startTime":459.12,"endTime":463.08,"body":"pay for, that the manufacturer"},{"speaker":"Micki Woods","startTime":463.08,"endTime":468.27,"body":"deems necessary to repair that"},{"speaker":"Micki Woods","startTime":463.08,"endTime":468.27,"body":"vehicle. All we can do is really"},{"speaker":"Micki Woods","startTime":468.27,"endTime":471.39,"body":"keep fighting for those things."},{"speaker":"Micki Woods","startTime":468.27,"endTime":471.39,"body":"But how do we fight for it, it's"},{"speaker":"Micki Woods","startTime":471.39,"endTime":475.11,"body":"not the back and forth, it's not"},{"speaker":"Micki Woods","startTime":471.39,"endTime":475.11,"body":"going to be the back and forth."},{"speaker":"Micki Woods","startTime":475.11,"endTime":481.53,"body":"And let me teach you something."},{"speaker":"Micki Woods","startTime":475.11,"endTime":481.53,"body":"It's print out the repair"},{"speaker":"Micki Woods","startTime":481.56,"endTime":486.57,"body":"process, and show it to them,"},{"speaker":"Micki Woods","startTime":481.56,"endTime":486.57,"body":"scan it and email it to them."},{"speaker":"Micki Woods","startTime":487.44,"endTime":492.45,"body":"That's going to be how we can"},{"speaker":"Micki Woods","startTime":487.44,"endTime":492.45,"body":"combat the heisha. He said she"},{"speaker":"Micki Woods","startTime":492.45,"endTime":495.48,"body":"said, and you know, for some of"},{"speaker":"Micki Woods","startTime":492.45,"endTime":495.48,"body":"you who are already doing that,"},{"speaker":"Micki Woods","startTime":495.51,"endTime":500.04,"body":"sometimes they still decline it."},{"speaker":"Micki Woods","startTime":495.51,"endTime":500.04,"body":"But as a collective whole of"},{"speaker":"Micki Woods","startTime":500.04,"endTime":504.9,"body":"body shops, if we can start"},{"speaker":"Micki Woods","startTime":500.04,"endTime":504.9,"body":"coming together to push harder"},{"speaker":"Micki Woods","startTime":504.9,"endTime":510.18,"body":"for these things, and to stand"},{"speaker":"Micki Woods","startTime":504.9,"endTime":510.18,"body":"up to participate in some way,"},{"speaker":"Micki Woods","startTime":510.21,"endTime":514.44,"body":"even if that's just in your shop"},{"speaker":"Micki Woods","startTime":510.21,"endTime":514.44,"body":"with the adjuster when they're"},{"speaker":"Micki Woods","startTime":514.44,"endTime":518.19,"body":"out to be able to print it up"},{"speaker":"Micki Woods","startTime":514.44,"endTime":518.19,"body":"and show them. This is why"},{"speaker":"Micki Woods","startTime":518.67,"endTime":523.23,"body":"here's my estimate. Here's the"},{"speaker":"Micki Woods","startTime":518.67,"endTime":523.23,"body":"repair procedure, according to"},{"speaker":"Micki Woods","startTime":523.23,"endTime":527.4,"body":"the manufacturer, and I have"},{"speaker":"Micki Woods","startTime":523.23,"endTime":527.4,"body":"matched that with this here. And"},{"speaker":"Micki Woods","startTime":527.43,"endTime":531.39,"body":"oftentimes we won't go to that"},{"speaker":"Micki Woods","startTime":527.43,"endTime":531.39,"body":"step because it's a pride thing."},{"speaker":"Micki Woods","startTime":531.42,"endTime":535.14,"body":"It's an ego thing. So what to"},{"speaker":"Micki Woods","startTime":531.42,"endTime":535.14,"body":"sum it up, what they were kind"},{"speaker":"Micki Woods","startTime":535.14,"endTime":539.64,"body":"of saying is you can't say well,"},{"speaker":"Micki Woods","startTime":535.14,"endTime":539.64,"body":"as a professional, this is what"},{"speaker":"Micki Woods","startTime":539.64,"endTime":542.79,"body":"should be done based off of my"},{"speaker":"Micki Woods","startTime":539.64,"endTime":542.79,"body":"knowledge. This is what should"},{"speaker":"Micki Woods","startTime":542.79,"endTime":546.87,"body":"be done. Because then what"},{"speaker":"Micki Woods","startTime":542.79,"endTime":546.87,"body":"they're hearing is, in my"},{"speaker":"Micki Woods","startTime":546.9,"endTime":550.2,"body":"opinion, this should be done"},{"speaker":"Micki Woods","startTime":546.9,"endTime":550.2,"body":"well, everybody's opinion is"},{"speaker":"Micki Woods","startTime":550.2,"endTime":553.11,"body":"different on the same thing,"},{"speaker":"Micki Woods","startTime":550.2,"endTime":553.11,"body":"right? They're coming in with"},{"speaker":"Micki Woods","startTime":553.26,"endTime":556.5,"body":"their so called knowledge, but"},{"speaker":"Micki Woods","startTime":553.26,"endTime":556.5,"body":"it's just their opinion. So"},{"speaker":"Micki Woods","startTime":556.5,"endTime":559.23,"body":"let's push that up. Let's push"},{"speaker":"Micki Woods","startTime":556.5,"endTime":559.23,"body":"that up the chain up to the"},{"speaker":"Micki Woods","startTime":559.23,"endTime":563.82,"body":"manufacturer, because with the"},{"speaker":"Micki Woods","startTime":559.23,"endTime":563.82,"body":"data. And one thing that I"},{"speaker":"Micki Woods","startTime":563.82,"endTime":567.39,"body":"thought was interesting is one"},{"speaker":"Micki Woods","startTime":563.82,"endTime":567.39,"body":"gentleman I was speaking with,"},{"speaker":"Micki Woods","startTime":567.39,"endTime":571.05,"body":"and he said, you know, maybe I"},{"speaker":"Micki Woods","startTime":567.39,"endTime":571.05,"body":"don't have to cut a certain"},{"speaker":"Micki Woods","startTime":571.08,"endTime":574.95,"body":"percentage off of each estimate,"},{"speaker":"Micki Woods","startTime":571.08,"endTime":574.95,"body":"when I go out to a shop. I don't"},{"speaker":"Micki Woods","startTime":574.95,"endTime":579.0,"body":"have those parameters. But I"},{"speaker":"Micki Woods","startTime":574.95,"endTime":579.0,"body":"have to be able to go back to my"},{"speaker":"Micki Woods","startTime":579.0,"endTime":581.79,"body":"superiors and run it up the"},{"speaker":"Micki Woods","startTime":579.0,"endTime":581.79,"body":"chain when I upload it on my"},{"speaker":"Micki Woods","startTime":581.79,"endTime":586.83,"body":"system to show that these things"},{"speaker":"Micki Woods","startTime":581.79,"endTime":586.83,"body":"were necessary, but that's when"},{"speaker":"Micki Woods","startTime":586.83,"endTime":590.07,"body":"I need the shops to come in and"},{"speaker":"Micki Woods","startTime":586.83,"endTime":590.07,"body":"give me those things so that I"},{"speaker":"Micki Woods","startTime":590.07,"endTime":595.05,"body":"can back up why I approved this"},{"speaker":"Micki Woods","startTime":590.07,"endTime":595.05,"body":"because if I can show reasoning"},{"speaker":"Micki Woods","startTime":595.05,"endTime":598.32,"body":"for it, then it makes my job"},{"speaker":"Micki Woods","startTime":595.05,"endTime":598.32,"body":"much easier and then I can get"},{"speaker":"Micki Woods","startTime":598.32,"endTime":602.07,"body":"the shot paid for what for What"},{"speaker":"Micki Woods","startTime":598.32,"endTime":602.07,"body":"they are trying to get on it."},{"speaker":"Micki Woods","startTime":602.61,"endTime":605.79,"body":"And, and I thought that was"},{"speaker":"Micki Woods","startTime":602.61,"endTime":605.79,"body":"interesting because I think a"},{"speaker":"Micki Woods","startTime":605.79,"endTime":608.85,"body":"lot of us have a preconceived"},{"speaker":"Micki Woods","startTime":605.79,"endTime":608.85,"body":"notion that and some insurance"},{"speaker":"Micki Woods","startTime":608.85,"endTime":611.19,"body":"companies are different than"},{"speaker":"Micki Woods","startTime":608.85,"endTime":611.19,"body":"others, thinking that they're"},{"speaker":"Micki Woods","startTime":611.19,"endTime":616.68,"body":"coming in, and they have to cut"},{"speaker":"Micki Woods","startTime":611.19,"endTime":616.68,"body":"X percent. Well, it is their job"},{"speaker":"Micki Woods","startTime":616.68,"endTime":619.95,"body":"to save money. So there it is"},{"speaker":"Micki Woods","startTime":616.68,"endTime":619.95,"body":"their job to reduce the"},{"speaker":"Micki Woods","startTime":619.95,"endTime":624.03,"body":"inflation. And then we've got"},{"speaker":"Micki Woods","startTime":619.95,"endTime":624.03,"body":"shops that because they're not"},{"speaker":"Micki Woods","startTime":624.03,"endTime":626.64,"body":"getting paid what they should be"},{"speaker":"Micki Woods","startTime":624.03,"endTime":626.64,"body":"getting paid on. Other things"},{"speaker":"Micki Woods","startTime":626.91,"endTime":633.75,"body":"are inflating, then other things"},{"speaker":"Micki Woods","startTime":626.91,"endTime":633.75,"body":"so much, that it now puts a red"},{"speaker":"Micki Woods","startTime":633.75,"endTime":636.27,"body":"flag out for all these adjusters"},{"speaker":"Micki Woods","startTime":633.75,"endTime":636.27,"body":"for all these insurance"},{"speaker":"Micki Woods","startTime":636.27,"endTime":640.59,"body":"companies. And if you're doing"},{"speaker":"Micki Woods","startTime":636.27,"endTime":640.59,"body":"that as a shop, and you're"},{"speaker":"Micki Woods","startTime":640.62,"endTime":645.21,"body":"inflating things to a ridiculous"},{"speaker":"Micki Woods","startTime":640.62,"endTime":645.21,"body":"level, you're screwing us as an"},{"speaker":"Micki Woods","startTime":645.21,"endTime":650.28,"body":"industry by doing so. Because"},{"speaker":"Micki Woods","startTime":645.21,"endTime":650.28,"body":"the insurance company knows what"},{"speaker":"Micki Woods","startTime":650.28,"endTime":653.4,"body":"the standard is, and what the"},{"speaker":"Micki Woods","startTime":650.28,"endTime":653.4,"body":"averages and what other shops"},{"speaker":"Micki Woods","startTime":653.43,"endTime":659.1,"body":"are basically requesting. And"},{"speaker":"Micki Woods","startTime":653.43,"endTime":659.1,"body":"that's how they start to change"},{"speaker":"Micki Woods","startTime":659.1,"endTime":662.91,"body":"their metrics. So as a whole, if"},{"speaker":"Micki Woods","startTime":659.1,"endTime":662.91,"body":"we were all inflating, I mean,"},{"speaker":"Micki Woods","startTime":662.91,"endTime":666.39,"body":"really just let's just give them"},{"speaker":"Micki Woods","startTime":662.91,"endTime":666.39,"body":"what we can, there are areas"},{"speaker":"Micki Woods","startTime":666.39,"endTime":670.02,"body":"where obviously a shops, you can"},{"speaker":"Micki Woods","startTime":666.39,"endTime":670.02,"body":"inflate things some more because"},{"speaker":"Micki Woods","startTime":670.02,"endTime":672.6,"body":"you know, they'll give you more"},{"speaker":"Micki Woods","startTime":670.02,"endTime":672.6,"body":"and so that you can take the"},{"speaker":"Micki Woods","startTime":672.6,"endTime":675.6,"body":"loss somewhere else, we know the"},{"speaker":"Micki Woods","startTime":672.6,"endTime":675.6,"body":"game, we know how it works, I'm"},{"speaker":"Micki Woods","startTime":675.63,"endTime":682.26,"body":"talking about the shops that are"},{"speaker":"Micki Woods","startTime":675.63,"endTime":682.26,"body":"completely drastically calling"},{"speaker":"Micki Woods","startTime":682.26,"endTime":687.54,"body":"for things that do not need to"},{"speaker":"Micki Woods","startTime":682.26,"endTime":687.54,"body":"be done. Because they give shops"},{"speaker":"Micki Woods","startTime":687.63,"endTime":691.8,"body":"everywhere, a bad name. It just"},{"speaker":"Micki Woods","startTime":687.63,"endTime":691.8,"body":"takes one wheat in the garden to"},{"speaker":"Micki Woods","startTime":691.8,"endTime":695.34,"body":"ruin it for everybody. And it's"},{"speaker":"Micki Woods","startTime":691.8,"endTime":695.34,"body":"frustrating, it's frustrating to"},{"speaker":"Micki Woods","startTime":695.34,"endTime":698.79,"body":"work with my shops, and then"},{"speaker":"Micki Woods","startTime":695.34,"endTime":698.79,"body":"hear what other shops are doing."},{"speaker":"Micki Woods","startTime":699.0,"endTime":703.68,"body":"And that's why then we end up in"},{"speaker":"Micki Woods","startTime":699.0,"endTime":703.68,"body":"this predicament. That's not the"},{"speaker":"Micki Woods","startTime":703.68,"endTime":706.02,"body":"whole reason. But that has"},{"speaker":"Micki Woods","startTime":703.68,"endTime":706.02,"body":"something to do with it. And we"},{"speaker":"Micki Woods","startTime":706.02,"endTime":709.98,"body":"need to be very aware of it. It"},{"speaker":"Micki Woods","startTime":706.02,"endTime":709.98,"body":"makes it harder for the shops"},{"speaker":"Micki Woods","startTime":709.98,"endTime":713.01,"body":"are doing things right, because"},{"speaker":"Micki Woods","startTime":709.98,"endTime":713.01,"body":"now they're treated as if"},{"speaker":"Micki Woods","startTime":713.01,"endTime":715.86,"body":"they're doing something wrong"},{"speaker":"Micki Woods","startTime":713.01,"endTime":715.86,"body":"when they're not because some"},{"speaker":"Micki Woods","startTime":715.86,"endTime":720.39,"body":"other aihole is. So that's"},{"speaker":"Micki Woods","startTime":715.86,"endTime":720.39,"body":"frustrating. Another thing is"},{"speaker":"Micki Woods","startTime":720.42,"endTime":724.68,"body":"every job has a market value to"},{"speaker":"Micki Woods","startTime":720.42,"endTime":724.68,"body":"some extent, kind of like I"},{"speaker":"Micki Woods","startTime":724.68,"endTime":729.0,"body":"touched on before. So we have a"},{"speaker":"Micki Woods","startTime":724.68,"endTime":729.0,"body":"the insurance company has a"},{"speaker":"Micki Woods","startTime":729.0,"endTime":732.24,"body":"general idea of what they're"},{"speaker":"Micki Woods","startTime":729.0,"endTime":732.24,"body":"going to approve to pay based"},{"speaker":"Micki Woods","startTime":732.24,"endTime":735.96,"body":"off of what other people are"},{"speaker":"Micki Woods","startTime":732.24,"endTime":735.96,"body":"asking for. So again,"},{"speaker":"Micki Woods","startTime":735.99,"endTime":739.56,"body":"collectively, you need to be"},{"speaker":"Micki Woods","startTime":735.99,"endTime":739.56,"body":"putting on there and trying to"},{"speaker":"Micki Woods","startTime":739.56,"endTime":743.19,"body":"get payment for those pre and"},{"speaker":"Micki Woods","startTime":739.56,"endTime":743.19,"body":"post scans. For all of these"},{"speaker":"Micki Woods","startTime":743.19,"endTime":745.74,"body":"things that maybe insurance"},{"speaker":"Micki Woods","startTime":743.19,"endTime":745.74,"body":"isn't paying for right now."},{"speaker":"Micki Woods","startTime":745.77,"endTime":750.3,"body":"Maybe they are. But it's our job"},{"speaker":"Micki Woods","startTime":745.77,"endTime":750.3,"body":"to be writing. And that's so"},{"speaker":"Micki Woods","startTime":750.3,"endTime":756.57,"body":"important anyway, write a full,"},{"speaker":"Micki Woods","startTime":750.3,"endTime":756.57,"body":"complete estimate, a full"},{"speaker":"Micki Woods","startTime":756.57,"endTime":761.04,"body":"complete estimate, right? Don't"},{"speaker":"Micki Woods","startTime":756.57,"endTime":761.04,"body":"forget anything. If you've"},{"speaker":"Micki Woods","startTime":761.04,"endTime":764.94,"body":"watched any of my other podcasts"},{"speaker":"Micki Woods","startTime":761.04,"endTime":764.94,"body":"before you've heard other shop"},{"speaker":"Micki Woods","startTime":764.94,"endTime":769.2,"body":"managers and owners Come on. And"},{"speaker":"Micki Woods","startTime":764.94,"endTime":769.2,"body":"Justin Ryder talked about it, I"},{"speaker":"Micki Woods","startTime":769.2,"endTime":772.62,"body":"think it was him where and I saw"},{"speaker":"Micki Woods","startTime":769.2,"endTime":772.62,"body":"another somebody else on"},{"speaker":"Micki Woods","startTime":772.62,"endTime":775.08,"body":"another, like YouTube video or"},{"speaker":"Micki Woods","startTime":772.62,"endTime":775.08,"body":"something. And they were talking"},{"speaker":"Micki Woods","startTime":775.08,"endTime":778.47,"body":"about how you figure out the"},{"speaker":"Micki Woods","startTime":775.08,"endTime":778.47,"body":"materials that you're going to"},{"speaker":"Micki Woods","startTime":778.47,"endTime":782.34,"body":"need before you even use them so"},{"speaker":"Micki Woods","startTime":778.47,"endTime":782.34,"body":"that all of that gets put on the"},{"speaker":"Micki Woods","startTime":782.34,"endTime":783.72,"body":"estimate, because they'll pay"},{"speaker":"Micki Woods","startTime":782.34,"endTime":783.72,"body":"for that."},{"speaker":"Micki Woods","startTime":784.98,"endTime":788.88,"body":"And typically without a problem."},{"speaker":"Micki Woods","startTime":784.98,"endTime":788.88,"body":"So if you can figure out all of"},{"speaker":"Micki Woods","startTime":788.88,"endTime":792.36,"body":"those little all the small"},{"speaker":"Micki Woods","startTime":788.88,"endTime":792.36,"body":"little costs, they add up. So"},{"speaker":"Micki Woods","startTime":792.36,"endTime":796.92,"body":"it's not just an estimate of the"},{"speaker":"Micki Woods","startTime":792.36,"endTime":796.92,"body":"big picture things, it's every"},{"speaker":"Micki Woods","startTime":796.95,"endTime":801.87,"body":"little bit. If you can write"},{"speaker":"Micki Woods","startTime":796.95,"endTime":801.87,"body":"every little bit, then think"},{"speaker":"Micki Woods","startTime":801.87,"endTime":807.63,"body":"about then if they decline a few"},{"speaker":"Micki Woods","startTime":801.87,"endTime":807.63,"body":"things on there versus before"},{"speaker":"Micki Woods","startTime":807.66,"endTime":810.78,"body":"the writer going through and"},{"speaker":"Micki Woods","startTime":807.66,"endTime":810.78,"body":"writing a standard estimate"},{"speaker":"Micki Woods","startTime":810.78,"endTime":814.56,"body":"where they left off things. Why?"},{"speaker":"Micki Woods","startTime":810.78,"endTime":814.56,"body":"I don't know, maybe they were in"},{"speaker":"Micki Woods","startTime":814.56,"endTime":817.68,"body":"a hurry. Maybe they need to be"},{"speaker":"Micki Woods","startTime":814.56,"endTime":817.68,"body":"trained better. I don't know, it"},{"speaker":"Micki Woods","startTime":817.68,"endTime":822.0,"body":"could be a myriad of things. So"},{"speaker":"Micki Woods","startTime":817.68,"endTime":822.0,"body":"it's super important for shops"},{"speaker":"Micki Woods","startTime":822.33,"endTime":827.04,"body":"to be writing full, complete"},{"speaker":"Micki Woods","startTime":822.33,"endTime":827.04,"body":"estimates. That way, if you're"},{"speaker":"Micki Woods","startTime":827.04,"endTime":830.76,"body":"getting some things turned down"},{"speaker":"Micki Woods","startTime":827.04,"endTime":830.76,"body":"by the insurance company, hey,"},{"speaker":"Micki Woods","startTime":831.27,"endTime":833.16,"body":"least you're getting paid for"},{"speaker":"Micki Woods","startTime":831.27,"endTime":833.16,"body":"things that you wouldn't have"},{"speaker":"Micki Woods","startTime":833.16,"endTime":835.2,"body":"gotten paid on otherwise,"},{"speaker":"Micki Woods","startTime":833.16,"endTime":835.2,"body":"because you didn't even have"},{"speaker":"Micki Woods","startTime":835.2,"endTime":839.58,"body":"them on the estimate. Mike can"},{"speaker":"Micki Woods","startTime":835.2,"endTime":839.58,"body":"really be helpful. The other"},{"speaker":"Micki Woods","startTime":839.58,"endTime":844.23,"body":"thing is, if we're all writing"},{"speaker":"Micki Woods","startTime":839.58,"endTime":844.23,"body":"much more complete estimates,"},{"speaker":"Micki Woods","startTime":844.23,"endTime":846.12,"body":"and it's not like we're not"},{"speaker":"Micki Woods","startTime":844.23,"endTime":846.12,"body":"gonna forget things or miss"},{"speaker":"Micki Woods","startTime":846.12,"endTime":849.93,"body":"things, of course, but if we are"},{"speaker":"Micki Woods","startTime":846.12,"endTime":849.93,"body":"taking the time to go through"},{"speaker":"Micki Woods","startTime":849.93,"endTime":852.84,"body":"and write that estimate, and"},{"speaker":"Micki Woods","startTime":849.93,"endTime":852.84,"body":"potentially I have some shops"},{"speaker":"Micki Woods","startTime":852.84,"endTime":856.83,"body":"that have a writer and initial"},{"speaker":"Micki Woods","startTime":852.84,"endTime":856.83,"body":"writer and then an auditor who"},{"speaker":"Micki Woods","startTime":856.83,"endTime":861.18,"body":"will go in and write and go over"},{"speaker":"Micki Woods","startTime":856.83,"endTime":861.18,"body":"that estimate and double check"},{"speaker":"Micki Woods","startTime":861.18,"endTime":864.66,"body":"everything before it gets fully"},{"speaker":"Micki Woods","startTime":861.18,"endTime":864.66,"body":"submitted. And it's not a"},{"speaker":"Micki Woods","startTime":864.66,"endTime":868.41,"body":"supplemental estimate. This is"},{"speaker":"Micki Woods","startTime":864.66,"endTime":868.41,"body":"before insurance even sees the"},{"speaker":"Micki Woods","startTime":868.41,"endTime":872.58,"body":"first estimate. Which leads us"},{"speaker":"Micki Woods","startTime":868.41,"endTime":872.58,"body":"to another issue is the"},{"speaker":"Micki Woods","startTime":872.58,"endTime":876.63,"body":"supplements. Insurance companies"},{"speaker":"Micki Woods","startTime":872.58,"endTime":876.63,"body":"now know that this was a big"},{"speaker":"Micki Woods","startTime":876.63,"endTime":879.51,"body":"game specifically during COVID"},{"speaker":"Micki Woods","startTime":876.63,"endTime":879.51,"body":"like not like they didn't see it"},{"speaker":"Micki Woods","startTime":879.51,"endTime":883.71,"body":"before. But during COVID"},{"speaker":"Micki Woods","startTime":879.51,"endTime":883.71,"body":"insurance companies were"},{"speaker":"Micki Woods","startTime":883.71,"endTime":888.27,"body":"complaining that shops were"},{"speaker":"Micki Woods","startTime":883.71,"endTime":888.27,"body":"purposely low balling estimates"},{"speaker":"Micki Woods","startTime":888.45,"endTime":893.1,"body":"and then giving massive"},{"speaker":"Micki Woods","startTime":888.45,"endTime":893.1,"body":"supplements afterwards. And so"},{"speaker":"Micki Woods","startTime":893.1,"endTime":896.07,"body":"of course, they go through and"},{"speaker":"Micki Woods","startTime":893.1,"endTime":896.07,"body":"they just start declining"},{"speaker":"Micki Woods","startTime":896.07,"endTime":898.62,"body":"everything or totaling"},{"speaker":"Micki Woods","startTime":896.07,"endTime":898.62,"body":"everything and so they were"},{"speaker":"Micki Woods","startTime":898.62,"endTime":901.59,"body":"totaling smaller loss Because"},{"speaker":"Micki Woods","startTime":898.62,"endTime":901.59,"body":"they were waiting for that"},{"speaker":"Micki Woods","startTime":901.59,"endTime":904.77,"body":"massive supplement to come in."},{"speaker":"Micki Woods","startTime":901.59,"endTime":904.77,"body":"Now, not all shops did that. But"},{"speaker":"Micki Woods","startTime":904.77,"endTime":907.47,"body":"I did hear of a lot of shops,"},{"speaker":"Micki Woods","startTime":904.77,"endTime":907.47,"body":"unfortunately too many shops"},{"speaker":"Micki Woods","startTime":907.47,"endTime":912.12,"body":"doing that. And like I said, it"},{"speaker":"Micki Woods","startTime":907.47,"endTime":912.12,"body":"just takes up one guy, a few"},{"speaker":"Micki Woods","startTime":912.12,"endTime":915.15,"body":"things where it screws up for"},{"speaker":"Micki Woods","startTime":912.12,"endTime":915.15,"body":"everybody, right, so trying to"},{"speaker":"Micki Woods","startTime":915.15,"endTime":918.99,"body":"work the system. So if we can"},{"speaker":"Micki Woods","startTime":915.15,"endTime":918.99,"body":"write that full, complete"},{"speaker":"Micki Woods","startTime":918.99,"endTime":921.45,"body":"estimate as much as possible,"},{"speaker":"Micki Woods","startTime":918.99,"endTime":921.45,"body":"obviously, I'm not asking for"},{"speaker":"Micki Woods","startTime":921.45,"endTime":925.11,"body":"perfection, nor are you even"},{"speaker":"Micki Woods","startTime":921.45,"endTime":925.11,"body":"trying to be there, but we're"},{"speaker":"Micki Woods","startTime":925.11,"endTime":929.19,"body":"just trying to do the best we"},{"speaker":"Micki Woods","startTime":925.11,"endTime":929.19,"body":"can, then insurance companies"},{"speaker":"Micki Woods","startTime":929.22,"endTime":932.52,"body":"are going to back off, and"},{"speaker":"Micki Woods","startTime":929.22,"endTime":932.52,"body":"they're going to know your shop,"},{"speaker":"Micki Woods","startTime":932.61,"endTime":934.65,"body":"you have to remember that the"},{"speaker":"Micki Woods","startTime":932.61,"endTime":934.65,"body":"insurance companies in your"},{"speaker":"Micki Woods","startTime":934.65,"endTime":939.03,"body":"area, they know what type of"},{"speaker":"Micki Woods","startTime":934.65,"endTime":939.03,"body":"shop that you are, for the most"},{"speaker":"Micki Woods","startTime":939.03,"endTime":942.6,"body":"part. And I will create a"},{"speaker":"Micki Woods","startTime":939.03,"endTime":942.6,"body":"disclaimer and put it at the"},{"speaker":"Micki Woods","startTime":942.6,"endTime":945.39,"body":"front of this video. And it will"},{"speaker":"Micki Woods","startTime":942.6,"endTime":945.39,"body":"include something along the"},{"speaker":"Micki Woods","startTime":945.39,"endTime":948.51,"body":"lines of there's always going to"},{"speaker":"Micki Woods","startTime":945.39,"endTime":948.51,"body":"be that asshole adjuster, there"},{"speaker":"Micki Woods","startTime":948.51,"endTime":952.02,"body":"are always the jerks that we're"},{"speaker":"Micki Woods","startTime":948.51,"endTime":952.02,"body":"dealing with that are totally"},{"speaker":"Micki Woods","startTime":952.02,"endTime":954.99,"body":"unreasonable and totally"},{"speaker":"Micki Woods","startTime":952.02,"endTime":954.99,"body":"unwilling to help us out. And"},{"speaker":"Micki Woods","startTime":954.99,"endTime":959.16,"body":"I'm not talking about those,"},{"speaker":"Micki Woods","startTime":954.99,"endTime":959.16,"body":"there are those out there. I'm"},{"speaker":"Micki Woods","startTime":959.16,"endTime":962.58,"body":"talking about the guys and gals"},{"speaker":"Micki Woods","startTime":959.16,"endTime":962.58,"body":"out there that are also trying"},{"speaker":"Micki Woods","startTime":962.58,"endTime":964.8,"body":"to do the right thing and just"},{"speaker":"Micki Woods","startTime":962.58,"endTime":964.8,"body":"try to do a good job. And I"},{"speaker":"Micki Woods","startTime":964.8,"endTime":967.53,"body":"think there's more of those"},{"speaker":"Micki Woods","startTime":964.8,"endTime":967.53,"body":"people out there, then I think,"},{"speaker":"Micki Woods","startTime":968.1,"endTime":969.99,"body":"I think it's frustrating for"},{"speaker":"Micki Woods","startTime":968.1,"endTime":969.99,"body":"them that they don't get the"},{"speaker":"Micki Woods","startTime":969.99,"endTime":973.17,"body":"credit, because they are trying"},{"speaker":"Micki Woods","startTime":969.99,"endTime":973.17,"body":"to do a good job. And I have"},{"speaker":"Micki Woods","startTime":973.17,"endTime":976.23,"body":"several, a lot of really good"},{"speaker":"Micki Woods","startTime":973.17,"endTime":976.23,"body":"friends that are really trying"},{"speaker":"Micki Woods","startTime":976.23,"endTime":979.14,"body":"to do their best. They're not"},{"speaker":"Micki Woods","startTime":976.23,"endTime":979.14,"body":"trying to screw over shops, but"},{"speaker":"Micki Woods","startTime":979.14,"endTime":982.02,"body":"they understand they've got to"},{"speaker":"Micki Woods","startTime":979.14,"endTime":982.02,"body":"also play the game, because"},{"speaker":"Micki Woods","startTime":982.05,"endTime":985.71,"body":"their job is to save the"},{"speaker":"Micki Woods","startTime":982.05,"endTime":985.71,"body":"insurance company money. So we"},{"speaker":"Micki Woods","startTime":985.71,"endTime":990.69,"body":"have to remember that. So but if"},{"speaker":"Micki Woods","startTime":985.71,"endTime":990.69,"body":"we can give them true reasoning"},{"speaker":"Micki Woods","startTime":990.69,"endTime":993.72,"body":"for the repair processes,"},{"speaker":"Micki Woods","startTime":990.69,"endTime":993.72,"body":"procedures, parts and whatnot,"},{"speaker":"Micki Woods","startTime":994.26,"endTime":997.05,"body":"they can much more comfortably"},{"speaker":"Micki Woods","startTime":994.26,"endTime":997.05,"body":"and solidly go and run it up the"},{"speaker":"Micki Woods","startTime":997.05,"endTime":1000.29,"body":"flagpole to potentially get"},{"speaker":"Micki Woods","startTime":997.05,"endTime":1000.29,"body":"approval for it. Ultimately,"},{"speaker":"Micki Woods","startTime":1000.32,"endTime":1004.67,"body":"there's ignorance on both sides,"},{"speaker":"Micki Woods","startTime":1000.32,"endTime":1004.67,"body":"we really need to have some"},{"speaker":"Micki Woods","startTime":1004.67,"endTime":1010.13,"body":"education on both sides. I think"},{"speaker":"Micki Woods","startTime":1004.67,"endTime":1010.13,"body":"we all know it, our writers can"},{"speaker":"Micki Woods","startTime":1010.13,"endTime":1014.54,"body":"do better, they can be better"},{"speaker":"Micki Woods","startTime":1010.13,"endTime":1014.54,"body":"they can. They can do better all"},{"speaker":"Micki Woods","startTime":1014.54,"endTime":1017.9,"body":"around the insurance company and"},{"speaker":"Micki Woods","startTime":1014.54,"endTime":1017.9,"body":"the adjusters they can do better"},{"speaker":"Micki Woods","startTime":1017.9,"endTime":1022.91,"body":"all around. I think if we can"},{"speaker":"Micki Woods","startTime":1017.9,"endTime":1022.91,"body":"get to a point with both sides,"},{"speaker":"Micki Woods","startTime":1023.18,"endTime":1026.48,"body":"where we stop pointing fingers,"},{"speaker":"Micki Woods","startTime":1023.18,"endTime":1026.48,"body":"and get to a place where we can"},{"speaker":"Micki Woods","startTime":1026.48,"endTime":1030.02,"body":"start looking at ourselves and"},{"speaker":"Micki Woods","startTime":1026.48,"endTime":1030.02,"body":"figuring out okay, how do we do"},{"speaker":"Micki Woods","startTime":1030.02,"endTime":1035.54,"body":"this the best for us? How do we"},{"speaker":"Micki Woods","startTime":1030.02,"endTime":1035.54,"body":"be the best that we can be? Then"},{"speaker":"Micki Woods","startTime":1035.87,"endTime":1038.93,"body":"you can kind of let go of some"},{"speaker":"Micki Woods","startTime":1035.87,"endTime":1038.93,"body":"of the anger and animosity"},{"speaker":"Micki Woods","startTime":1038.93,"endTime":1041.18,"body":"because you're not you know,"},{"speaker":"Micki Woods","startTime":1038.93,"endTime":1041.18,"body":"you're doing the best you can."},{"speaker":"Micki Woods","startTime":1041.51,"endTime":1043.73,"body":"And to kind of go back what I"},{"speaker":"Micki Woods","startTime":1041.51,"endTime":1043.73,"body":"was saying before the insurance"},{"speaker":"Micki Woods","startTime":1043.73,"endTime":1046.97,"body":"adjusters in your area, they"},{"speaker":"Micki Woods","startTime":1043.73,"endTime":1046.97,"body":"know you, they have come to your"},{"speaker":"Micki Woods","startTime":1046.97,"endTime":1050.54,"body":"shop before they've looked at"},{"speaker":"Micki Woods","startTime":1046.97,"endTime":1050.54,"body":"your estimates. They know your"},{"speaker":"Micki Woods","startTime":1050.54,"endTime":1053.09,"body":"staff, they know the type of"},{"speaker":"Micki Woods","startTime":1050.54,"endTime":1053.09,"body":"shop that you are, they know the"},{"speaker":"Micki Woods","startTime":1053.09,"endTime":1056.54,"body":"type of people that you are. And"},{"speaker":"Micki Woods","startTime":1053.09,"endTime":1056.54,"body":"if you are consistent with"},{"speaker":"Micki Woods","startTime":1056.54,"endTime":1060.23,"body":"giving real true estimates, then"},{"speaker":"Micki Woods","startTime":1056.54,"endTime":1060.23,"body":"when you need to push for"},{"speaker":"Micki Woods","startTime":1060.23,"endTime":1062.36,"body":"something a little bit more and"},{"speaker":"Micki Woods","startTime":1060.23,"endTime":1062.36,"body":"fight for something a little bit"},{"speaker":"Micki Woods","startTime":1062.36,"endTime":1065.6,"body":"more, they're much more inclined"},{"speaker":"Micki Woods","startTime":1062.36,"endTime":1065.6,"body":"to believe you enroll with it."},{"speaker":"Micki Woods","startTime":1066.89,"endTime":1071.39,"body":"But it's kind of like who we are"},{"speaker":"Micki Woods","startTime":1066.89,"endTime":1071.39,"body":"in life. If we are those people,"},{"speaker":"Micki Woods","startTime":1071.51,"endTime":1075.5,"body":"people know, oh, they're that"},{"speaker":"Micki Woods","startTime":1071.51,"endTime":1075.5,"body":"kind of person. And they're not"},{"speaker":"Micki Woods","startTime":1075.5,"endTime":1078.32,"body":"going to give us the leeway. But"},{"speaker":"Micki Woods","startTime":1075.5,"endTime":1078.32,"body":"then on the other side of"},{"speaker":"Micki Woods","startTime":1078.32,"endTime":1081.08,"body":"they're like, you know what,"},{"speaker":"Micki Woods","startTime":1078.32,"endTime":1081.08,"body":"Nikki, she's a good check. You"},{"speaker":"Micki Woods","startTime":1081.08,"endTime":1084.62,"body":"know, she, she gets it, she"},{"speaker":"Micki Woods","startTime":1081.08,"endTime":1084.62,"body":"knows she's doing her best. She"},{"speaker":"Micki Woods","startTime":1084.62,"endTime":1087.05,"body":"fights for things if she really"},{"speaker":"Micki Woods","startTime":1084.62,"endTime":1087.05,"body":"believes in it, and she's really"},{"speaker":"Micki Woods","startTime":1087.05,"endTime":1090.29,"body":"fighting for this one. And she"},{"speaker":"Micki Woods","startTime":1087.05,"endTime":1090.29,"body":"showed me the documentation and"},{"speaker":"Micki Woods","startTime":1090.32,"endTime":1093.59,"body":"I'm you know, I'm gonna, I'm"},{"speaker":"Micki Woods","startTime":1090.32,"endTime":1093.59,"body":"gonna do my best, I'm gonna"},{"speaker":"Micki Woods","startTime":1093.59,"endTime":1096.2,"body":"approve this, or I'm gonna at"},{"speaker":"Micki Woods","startTime":1093.59,"endTime":1096.2,"body":"least approve part of it, at"},{"speaker":"Micki Woods","startTime":1096.2,"endTime":1098.6,"body":"least I'm gonna give her"},{"speaker":"Micki Woods","startTime":1096.2,"endTime":1098.6,"body":"something. So there is that"},{"speaker":"Micki Woods","startTime":1098.6,"endTime":1102.05,"body":"goodwill, and we really need to"},{"speaker":"Micki Woods","startTime":1098.6,"endTime":1102.05,"body":"embrace that and take advantage"},{"speaker":"Micki Woods","startTime":1102.05,"endTime":1105.23,"body":"of it. And I think a lot of"},{"speaker":"Micki Woods","startTime":1102.05,"endTime":1105.23,"body":"shops just get so pissed and"},{"speaker":"Micki Woods","startTime":1105.23,"endTime":1108.62,"body":"frustrated that they're like,"},{"speaker":"Micki Woods","startTime":1105.23,"endTime":1108.62,"body":"screw you all. I'm doing it the"},{"speaker":"Micki Woods","startTime":1108.62,"endTime":1112.1,"body":"way I'm doing it. But it's"},{"speaker":"Micki Woods","startTime":1108.62,"endTime":1112.1,"body":"really not helping. It's really"},{"speaker":"Micki Woods","startTime":1112.1,"endTime":1114.68,"body":"not helping the industry, nor is"},{"speaker":"Micki Woods","startTime":1112.1,"endTime":1114.68,"body":"it helping you as a shop owner."},{"speaker":"Micki Woods","startTime":1114.77,"endTime":1118.61,"body":"After talking with my friends"},{"speaker":"Micki Woods","startTime":1114.77,"endTime":1118.61,"body":"and other insurance companies"},{"speaker":"Micki Woods","startTime":1118.61,"endTime":1124.73,"body":"and insurance adjusters and"},{"speaker":"Micki Woods","startTime":1118.61,"endTime":1124.73,"body":"managers. I'm going to tell you"},{"speaker":"Micki Woods","startTime":1124.73,"endTime":1129.38,"body":"something, there are shops out"},{"speaker":"Micki Woods","startTime":1124.73,"endTime":1129.38,"body":"there that are completely"},{"speaker":"Micki Woods","startTime":1129.83,"endTime":1135.02,"body":"unwilling to work and do what we"},{"speaker":"Micki Woods","startTime":1129.83,"endTime":1135.02,"body":"would think would be proper"},{"speaker":"Micki Woods","startTime":1135.02,"endTime":1137.78,"body":"protocol. And maybe you're one"},{"speaker":"Micki Woods","startTime":1135.02,"endTime":1137.78,"body":"of those listening right now,"},{"speaker":"Micki Woods","startTime":1137.93,"endTime":1141.71,"body":"who would be shocked how many"},{"speaker":"Micki Woods","startTime":1137.93,"endTime":1141.71,"body":"shops are submitting for"},{"speaker":"Micki Woods","startTime":1141.71,"endTime":1146.42,"body":"estimates or supplements without"},{"speaker":"Micki Woods","startTime":1141.71,"endTime":1146.42,"body":"photos, or very minimal photos"},{"speaker":"Micki Woods","startTime":1146.45,"endTime":1149.99,"body":"are terrible quality photos, the"},{"speaker":"Micki Woods","startTime":1146.45,"endTime":1149.99,"body":"lighting is bad, you can't see"},{"speaker":"Micki Woods","startTime":1149.99,"endTime":1156.26,"body":"anything. Let's get to a point"},{"speaker":"Micki Woods","startTime":1149.99,"endTime":1156.26,"body":"where we can help them help us."},{"speaker":"Micki Woods","startTime":1156.89,"endTime":1160.73,"body":"We can only do the best we can"},{"speaker":"Micki Woods","startTime":1156.89,"endTime":1160.73,"body":"do but we've got to do our part."},{"speaker":"Micki Woods","startTime":1160.97,"endTime":1166.91,"body":"So there are shops out there"},{"speaker":"Micki Woods","startTime":1160.97,"endTime":1166.91,"body":"that are wanting a massive"},{"speaker":"Micki Woods","startTime":1166.91,"endTime":1170.48,"body":"supplement. And with that"},{"speaker":"Micki Woods","startTime":1166.91,"endTime":1170.48,"body":"supplement when they submit it"},{"speaker":"Micki Woods","startTime":1170.48,"endTime":1174.17,"body":"are submitting total crap"},{"speaker":"Micki Woods","startTime":1170.48,"endTime":1174.17,"body":"photos. You guys would be"},{"speaker":"Micki Woods","startTime":1174.17,"endTime":1178.13,"body":"shocked at what these insurance"},{"speaker":"Micki Woods","startTime":1174.17,"endTime":1178.13,"body":"a reason? Why do I get car"},{"speaker":"Micki Woods","startTime":1178.13,"endTime":1180.44,"body":"insurance agents, probably"},{"speaker":"Micki Woods","startTime":1178.13,"endTime":1180.44,"body":"because I'm in marketing and I"},{"speaker":"Micki Woods","startTime":1180.44,"endTime":1185.21,"body":"worked with insurance agents for"},{"speaker":"Micki Woods","startTime":1180.44,"endTime":1185.21,"body":"15 years. You would be shocked"},{"speaker":"Micki Woods","startTime":1185.63,"endTime":1189.5,"body":"what these shops are submitting"},{"speaker":"Micki Woods","startTime":1185.63,"endTime":1189.5,"body":"to the insurance companies and"},{"speaker":"Micki Woods","startTime":1189.5,"endTime":1193.91,"body":"wanting to get approved. You"},{"speaker":"Micki Woods","startTime":1189.5,"endTime":1193.91,"body":"guys would be shocked or maybe"},{"speaker":"Micki Woods","startTime":1193.91,"endTime":1196.82,"body":"you're not shocked because"},{"speaker":"Micki Woods","startTime":1193.91,"endTime":1196.82,"body":"you're one of those people. So"},{"speaker":"Micki Woods","startTime":1196.88,"endTime":1201.47,"body":"over document, take more photos"},{"speaker":"Micki Woods","startTime":1196.88,"endTime":1201.47,"body":"when they can ever need inundate"},{"speaker":"Micki Woods","startTime":1201.47,"endTime":1206.27,"body":"them. But at the end of the day,"},{"speaker":"Micki Woods","startTime":1201.47,"endTime":1206.27,"body":"let's be good people, let's"},{"speaker":"Micki Woods","startTime":1206.27,"endTime":1212.09,"body":"write full and complete"},{"speaker":"Micki Woods","startTime":1206.27,"endTime":1212.09,"body":"estimates. And let's do our part"},{"speaker":"Micki Woods","startTime":1212.3,"endTime":1215.39,"body":"to try to bridge this gap, which"},{"speaker":"Micki Woods","startTime":1212.3,"endTime":1215.39,"body":"is not going away anytime soon."},{"speaker":"Micki Woods","startTime":1215.39,"endTime":1218.99,"body":"Because we are really competing"},{"speaker":"Micki Woods","startTime":1215.39,"endTime":1218.99,"body":"interests, we think it should be"},{"speaker":"Micki Woods","startTime":1218.99,"endTime":1223.1,"body":"for the customer, you and I, a"},{"speaker":"Micki Woods","startTime":1218.99,"endTime":1223.1,"body":"shop owners that work in shops,"},{"speaker":"Micki Woods","startTime":1223.64,"endTime":1228.59,"body":"we believe it's all about the"},{"speaker":"Micki Woods","startTime":1223.64,"endTime":1228.59,"body":"customer. And there are many"},{"speaker":"Micki Woods","startTime":1228.59,"endTime":1232.76,"body":"insurance people that do. But"},{"speaker":"Micki Woods","startTime":1228.59,"endTime":1232.76,"body":"the insurance company itself is"},{"speaker":"Micki Woods","startTime":1232.76,"endTime":1235.94,"body":"there to make money. And that's"},{"speaker":"Micki Woods","startTime":1232.76,"endTime":1235.94,"body":"their biggest concern. That's"},{"speaker":"Micki Woods","startTime":1235.94,"endTime":1238.7,"body":"why we have two sides of the"},{"speaker":"Micki Woods","startTime":1235.94,"endTime":1238.7,"body":"fence, they're trying to come"},{"speaker":"Micki Woods","startTime":1238.7,"endTime":1242.12,"body":"together. So let's do the best"},{"speaker":"Micki Woods","startTime":1238.7,"endTime":1242.12,"body":"that we can for that. And the"},{"speaker":"Micki Woods","startTime":1242.12,"endTime":1248.21,"body":"most important thing is to"},{"speaker":"Micki Woods","startTime":1242.12,"endTime":1248.21,"body":"deliver the data, don't deliver"},{"speaker":"Micki Woods","startTime":1248.24,"endTime":1252.8,"body":"your knowledge, or your opinion"},{"speaker":"Micki Woods","startTime":1248.24,"endTime":1252.8,"body":"is they're going to take it,"},{"speaker":"Micki Woods","startTime":1253.04,"endTime":1258.71,"body":"deliver the data, get the"},{"speaker":"Micki Woods","startTime":1253.04,"endTime":1258.71,"body":"information. And we now have"},{"speaker":"Micki Woods","startTime":1258.71,"endTime":1261.77,"body":"access to all the information"},{"speaker":"Micki Woods","startTime":1258.71,"endTime":1261.77,"body":"that we need, really through all"},{"speaker":"Micki Woods","startTime":1261.77,"endTime":1267.41,"body":"of these different programs, get"},{"speaker":"Micki Woods","startTime":1261.77,"endTime":1267.41,"body":"the repair process, get the"},{"speaker":"Micki Woods","startTime":1267.41,"endTime":1270.68,"body":"repair procedure out, print it"},{"speaker":"Micki Woods","startTime":1267.41,"endTime":1270.68,"body":"out, and give them a copy and"},{"speaker":"Micki Woods","startTime":1270.68,"endTime":1275.45,"body":"explain to them why you're doing"},{"speaker":"Micki Woods","startTime":1270.68,"endTime":1275.45,"body":"it that way. Use the data, the"},{"speaker":"Micki Woods","startTime":1275.45,"endTime":1279.23,"body":"data is your evidence, the data"},{"speaker":"Micki Woods","startTime":1275.45,"endTime":1279.23,"body":"is your ally, from everybody"},{"speaker":"Micki Woods","startTime":1279.23,"endTime":1283.67,"body":"that I've talked to, the data"},{"speaker":"Micki Woods","startTime":1279.23,"endTime":1283.67,"body":"will speak more loudly than you"},{"speaker":"Micki Woods","startTime":1283.67,"endTime":1286.4,"body":"throw in a fit and mother F and"},{"speaker":"Micki Woods","startTime":1283.67,"endTime":1286.4,"body":"everybody"},{"speaker":"Micki Woods","startTime":1289.04,"endTime":1292.91,"body":"do good work in your shop, keep"},{"speaker":"Micki Woods","startTime":1289.04,"endTime":1292.91,"body":"your customer service scores up."},{"speaker":"Micki Woods","startTime":1292.97,"endTime":1296.84,"body":"At the end of the day, you guys,"},{"speaker":"Micki Woods","startTime":1292.97,"endTime":1296.84,"body":"we're about fixing vehicles"},{"speaker":"Micki Woods","startTime":1296.87,"endTime":1300.38,"body":"properly, in a timely manner,"},{"speaker":"Micki Woods","startTime":1296.87,"endTime":1300.38,"body":"and doing it with love in our"},{"speaker":"Micki Woods","startTime":1300.38,"endTime":1302.9,"body":"hearts, because that's what"},{"speaker":"Micki Woods","startTime":1300.38,"endTime":1302.9,"body":"we've been called to do, right."},{"speaker":"Micki Woods","startTime":1302.93,"endTime":1307.04,"body":"That's why we're doing what we"},{"speaker":"Micki Woods","startTime":1302.93,"endTime":1307.04,"body":"do. So I hope that this has"},{"speaker":"Micki Woods","startTime":1307.04,"endTime":1310.07,"body":"given you some things to think"},{"speaker":"Micki Woods","startTime":1307.04,"endTime":1310.07,"body":"about. I hope this has given you"},{"speaker":"Micki Woods","startTime":1310.07,"endTime":1314.48,"body":"some tools to take away. Again,"},{"speaker":"Micki Woods","startTime":1310.07,"endTime":1314.48,"body":"you probably already knew a lot"},{"speaker":"Micki Woods","startTime":1314.48,"endTime":1316.76,"body":"of this stuff. But sometimes it"},{"speaker":"Micki Woods","startTime":1314.48,"endTime":1316.76,"body":"helps to hear it from somebody"},{"speaker":"Micki Woods","startTime":1316.76,"endTime":1321.56,"body":"else. And it was really eye"},{"speaker":"Micki Woods","startTime":1316.76,"endTime":1321.56,"body":"opening to talk with these"},{"speaker":"Micki Woods","startTime":1321.56,"endTime":1324.95,"body":"people and hear from their"},{"speaker":"Micki Woods","startTime":1321.56,"endTime":1324.95,"body":"perspective, because I find"},{"speaker":"Micki Woods","startTime":1324.95,"endTime":1328.01,"body":"myself also caught up in the"},{"speaker":"Micki Woods","startTime":1324.95,"endTime":1328.01,"body":"emotion of it, and to really"},{"speaker":"Micki Woods","startTime":1328.01,"endTime":1333.26,"body":"hear their side of their heart"},{"speaker":"Micki Woods","startTime":1328.01,"endTime":1333.26,"body":"to really be an advocate for the"},{"speaker":"Micki Woods","startTime":1333.26,"endTime":1337.1,"body":"shop, but they get shot down so"},{"speaker":"Micki Woods","startTime":1333.26,"endTime":1337.1,"body":"much by the shops that it"},{"speaker":"Micki Woods","startTime":1337.19,"endTime":1340.91,"body":"potentially sometimes breaks"},{"speaker":"Micki Woods","startTime":1337.19,"endTime":1340.91,"body":"their own spirit. And no, I'm"},{"speaker":"Micki Woods","startTime":1340.91,"endTime":1345.11,"body":"not saying oh poor them. But I'm"},{"speaker":"Micki Woods","startTime":1340.91,"endTime":1345.11,"body":"just saying in every situation,"},{"speaker":"Micki Woods","startTime":1345.11,"endTime":1348.59,"body":"there's two sides to the story."},{"speaker":"Micki Woods","startTime":1345.11,"endTime":1348.59,"body":"And it was really interesting to"},{"speaker":"Micki Woods","startTime":1348.59,"endTime":1350.96,"body":"dive into it with them. And"},{"speaker":"Micki Woods","startTime":1348.59,"endTime":1350.96,"body":"hopefully the insurance"},{"speaker":"Micki Woods","startTime":1351.17,"endTime":1354.65,"body":"insurance and their restrictions"},{"speaker":"Micki Woods","startTime":1351.17,"endTime":1354.65,"body":"will ease up a little bit so I"},{"speaker":"Micki Woods","startTime":1354.65,"endTime":1357.17,"body":"can have one of these people on"},{"speaker":"Micki Woods","startTime":1354.65,"endTime":1357.17,"body":"the show and you can hear it"},{"speaker":"Micki Woods","startTime":1357.32,"endTime":1361.76,"body":"directly from them because I"},{"speaker":"Micki Woods","startTime":1357.32,"endTime":1361.76,"body":"think that would make us as"},{"speaker":"Micki Woods","startTime":1361.76,"endTime":1363.92,"body":"people that work in shops, I"},{"speaker":"Micki Woods","startTime":1361.76,"endTime":1363.92,"body":"think it would really do our"},{"speaker":"Micki Woods","startTime":1363.92,"endTime":1367.1,"body":"hearts good to hear that there"},{"speaker":"Micki Woods","startTime":1363.92,"endTime":1367.1,"body":"are people out there that really"},{"speaker":"Micki Woods","startTime":1367.1,"endTime":1369.11,"body":"want to do the right thing and"},{"speaker":"Micki Woods","startTime":1367.1,"endTime":1369.11,"body":"they really want to help the"},{"speaker":"Micki Woods","startTime":1369.11,"endTime":1372.68,"body":"shops and they are out there."},{"speaker":"Micki Woods","startTime":1369.11,"endTime":1372.68,"body":"And instead of always being"},{"speaker":"Micki Woods","startTime":1372.71,"endTime":1375.77,"body":"angry and kicking, screaming"},{"speaker":"Micki Woods","startTime":1372.71,"endTime":1375.77,"body":"throwing tantrums, let's make"},{"speaker":"Micki Woods","startTime":1375.77,"endTime":1380.0,"body":"the best out situation the"},{"speaker":"Micki Woods","startTime":1375.77,"endTime":1380.0,"body":"situation that we do have and be"},{"speaker":"Micki Woods","startTime":1380.0,"endTime":1385.1,"body":"the best that we can be. So love"},{"speaker":"Micki Woods","startTime":1380.0,"endTime":1385.1,"body":"you guys thanks for tuning in to"},{"speaker":"Micki Woods","startTime":1385.1,"endTime":1389.96,"body":"another episode of body bang in"},{"speaker":"Micki Woods","startTime":1385.1,"endTime":1389.96,"body":"next week's I will have a very"},{"speaker":"Micki Woods","startTime":1389.99,"endTime":1393.86,"body":"very special guest actually two"},{"speaker":"Micki Woods","startTime":1389.99,"endTime":1393.86,"body":"of them from the same company"},{"speaker":"Micki Woods","startTime":1393.86,"endTime":1398.33,"body":"and I think you guys are gonna"},{"speaker":"Micki Woods","startTime":1393.86,"endTime":1398.33,"body":"love it. So stay tuned next week"},{"speaker":"Micki Woods","startTime":1398.36,"endTime":1401.27,"body":"next Monday another episode."},{"speaker":"Micki Woods","startTime":1398.36,"endTime":1401.27,"body":"Bye."},{"speaker":"INTRO","startTime":1405.56,"endTime":1408.02,"body":"If you enjoyed today's"},{"speaker":"INTRO","startTime":1405.56,"endTime":1408.02,"body":"show, make sure you hit the"},{"speaker":"INTRO","startTime":1408.02,"endTime":1411.41,"body":"subscribe button. 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To our"},{"speaker":"INTRO","startTime":1426.86,"endTime":1430.52,"body":"devoted fans, would you mind"},{"speaker":"INTRO","startTime":1426.86,"endTime":1430.52,"body":"paying it forward and sharing"},{"speaker":"INTRO","startTime":1430.52,"endTime":1433.34,"body":"this little gem with someone"},{"speaker":"INTRO","startTime":1430.52,"endTime":1433.34,"body":"else you think may benefit from"},{"speaker":"INTRO","startTime":1433.34,"endTime":1440.21,"body":"it. Much love from all of us"},{"speaker":"INTRO","startTime":1433.34,"endTime":1440.21,"body":"here at body banging all things"},{"speaker":"INTRO","startTime":1440.21,"endTime":1440.99,"body":"Auto Body"}]}