In this episode of Body Bangin', we tackle the elephant in the room 
that many in the industry are afraid to talk about, monetizing total 
loss claims. We bring together two powerhouse voices to help you shift 
your mindset and protect your bottom line: 

 👉 Barrett Smith, President and Founder of Auto Damage Experts 
 👉 Oscar Moreno, President and CEO of Integrity Auto Collision Center 

 With total loss ratios climbing as high as 33% to 40% in some shops, 
simply zeroing out these claims is destroying your profit margins. 
Barrett and Oscar break down exactly why your shop needs to be 
compensated for the space, liability, and administrative work involved 
in every total loss that enters your facility. 

 What You’ll Learn In This Episode: 

 📈 The Total Loss Reality: Why the percentage of total losses is 
skyrocketing, and why ignoring them means leaving hundreds of thousands 
of dollars on the table. 

 ⏱️ The Clock Starts at the Signature: Why you must treat your time like
 an attorney does, billing for pre-inspections, tear-downs, safe 
containment, and even removing a customer's personal items. 

 📋 Bulletproof Documentation: Oscar shares how his shop utilizes strong
 standard operating procedures (SOPs) and ironclad repair authorizations
 to ensure they get paid for every procedure performed. 

 🤝 The Ultimate Customer Advocacy: How guiding a customer through the 
stressful total loss process and educating them on their rights turns a 
non-repair into a lifelong referral machine. 

 🛑 Stopping the Pushback: How to confidently handle third-party 
insurance negotiators who try to arbitrarily slash your bills, and why 
"we don't negotiate" is a complete sentence. 

 If you’ve ever wondered how to turn those "wasted" total loss leads 
into serious gross profit, this is an absolute must-listen! 

 👇 RESOURCES & LINKS: 
 
 🎧 More Body Bangin’ on YouTube: https://www.youtube.com/@BodyBangin 

📧 Connect with our guests: 

Barrett Smith
Email: https://autodamageexperts.com/
Phone: 1-888-868-9891

Oscar Moreno
LinkedIn: https://www.linkedin.com/in/oscar-moreno-9a3b12b2/
Email: oscar@integrityauto.us

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at office@mickiwoods.com

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134