The NE Collision Conference just wrapped up and I only heard amazing things about it! Today we talk with Ken Miller, President of the AASP New Jersey and Co-Owner of 821 Collision in North Haledon, NJ. He shares with us some of his top takeaways and most popular highlights of the show.
If you have never been to the NE Collision Conference it is the weekend of St. Patty's Day in March every year so make sure to register when it comes around in 2025.
This conference has the largest trade floor and is known as the "mini-SEMA".
I will be there next year and hope to see you all too!!!
Contact Ken Miller Directly:
Ken's Email: kmiller@821collision.com
821 Collision's Website: https://821collision.com/
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Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
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Today, my friend Kyle Motzkus, who's the general manager over at Hunter Auto Body in St. Louis, Missouri, and I are having a chat about the common challenges collision shops face. Kyle's got some great insights to share!
We'll cover everything from the importance of getting the intake process right with clients to ensuring they're the right fit for your shop, setting clear expectations, walking them through the repair process, drafting repair procedures, staying in touch with both the insurance carrier and the customer, and even handling payments post-repair.
Kyle's a seasoned speaker at industry events, and he's here to lend a helping hand to others in the field! So, let's dive in and learn together!
Contact Kyle Motzkus Directly:
Kyle’s Email: kyle@hunterautobodyinc.com
Hunter Auto Body Website: https://hunterautobodyinc.com/
____________________________
Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
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Louie Sharp, owner of Sharp Auto Body talks to us today about the keys to his success. As a former marine his mindset shift completely changed his life and his business.
Louie drops so many amazing gems in this episode. Check this out:
- Life is either easy or hard and you get to choose how you play the game.
- Be the point of the spear. Lead the charge for what is right, for what's just and what is fair.
In coaching he starts with the owner. For every business owner, Louie shares that you have to work on YOU first before working on the business.
He believes our business is our spiritual practice - how we serve & help people and we shouldn't take it for granted. The marines gave him:
#1 - Self Esteem - He could do things he didn't think he could.
#2 - Heart of service
Take the time to know the people and know the stories to be able to care for your customers.
If you start with love - you will be amazed at what happens. Send them blessings, abundance and love and you'll be amazing at how everything in your life will change. When you start with love, love doesn't know the boundaries of the "rules" or the b.s. we typically deal with.
Music from the heart touches the heart. Anything that comes from your heart will touch another heart.
There are so many more great things. I hope you listen all the way through!
Contact Louie Sharp Directly:
Louie's Email: louie@sharpautobody.com
Sharp Auto Body Website: https://www.sharpautobody.com/
____________________________
Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Did you know that in our collision world today that only 44% of body shops are independent? Take advantage of that!
John Shoemaker joins us today and we dive a little bit into his session at SEMA with the SCRS classes where he spoke on “Being Elite in a Consoldator’s Market”.
John is a legend in our industry. He’s a long time veteran who now is a BDM for BASF where he is able to help out shops plus he speaks at conferences and association events across the country.
Being elite in your market means you have to differentiate yourself.
John cites that OE certification is the #1 way to do so but also emphasizes the importance of meeting people where they are at and focusing on what they need emotionally in that moment.
We discuss several ways other shops are differentiating themselves to give you ideas. After creating a differentiator you need to market that so the general public knows!
We also invite you to join us on our Collision Cocktail Hour monthly zoom calls if you are a shop or vendor. You can register by visiting our website at: collisioncocktailhour.com.
Contact John Shoemaker Directly:
John's Email: john.a.shoemaker@basf.com
____________________________
Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/
Subscribe to the Body Bangin' YouTube Channel!
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
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I had the pleasure of hanging out with Steve Baker, manager of Windermere Collision Center in Winter Garden, Florida. At Windermere their team has decided to really get niche in the EV repair segment. We discuss the importance of their processes and how that has been a big needle mover for them. We also discuss some of the difficulties they have had repairing the EVs and how they are overcoming them. In addition, if you are thinking of either getting into the EV certifications for Tesla, Lucid, Rivian, etc or pushing harder into those – Steve gives some great recommendations.
This podcast episode is for all body shops with great takeaways for all!
If you’d like to contact Steve he would be happy to have a conversation with you!
Contact Steve Baker Directly:
Steve's Email: s.baker@windermerecollisioncenter.com
Website: https://windermerecollisioncenter.com/
____________________________
Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/
Subscribe to the Body Bangin' YouTube Channel!
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
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Today we are talking with Laura Tierney from ShopLoaner.com and discussing something that is gaining a lot of momentum in our industry – vehicle loaners in your shop.
This doesn’t mean that you have to give out free loaners to people. This means another revenue stream for you. It means that you could provide a value to your guests by having a vehicle on site or even providing a vehicle for less money per day to customers who don’t have rental coverage. It also allows you to really provide for that guest at another level.
Does a replacement vehicle cause you to have storage issues?
How many would you want to have for your shop?
Where would you get these vehicles?
Would this break the bank trying to insure these vehicles?
What happens if a customer gets into a wreck in your loaner?
Does this create more admin tasks for your team and bog them down further?
How much more per repair could you be making when adding on a rental vehicle?
I had so many questions and Laura was great to answer them all and give us some great things to think about!
Contact Laura Directly:
Laura’s Email: Ltierney@arsloaner.com
Website: https://www.shoploaner.com
____________________________
Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/
Subscribe to the Body Bangin' YouTube Channel!
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
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Collision repair centers may hear of cyber crimes but think it won't happen to them. Yet, it could and it does!
We talk to Mark Riddell who spoke at a collision conference "across the pond" and shares with us some key takeaways from that conference.
Cyber crimes are not typically a hack into your system. Most crimes are tricks a human to pay money out via email...listen in to hear the #1 main cyber hack so you can be on the lookout!
Auto body shops are looked at as small businesses which for cyber attackers means that we are easy prey and we are assumed to be easy to breach.
How do we protect ourselves and our customers data?
What is your "attack surface" and what does it look like?
It may not be financial loss but it may be a reputation loss.
There are many ways that these cyber thieves can attack. 3 of these are:
1 - online booking
2 - emails
3 - website
Many of us in body shops are not properly trained. Mark states that anyone that is touching money in your business is a major target! Most times it's not the owner that will be attacked.
These criminals can shut down your production, our supply chain.
Reach out to Mark Riddell directly.
Mark's Email: mark.riddell@m3networks.co.uk
M3 Networks Website: https://m3networks.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
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Kevin Wolfe is the owner of Leaders Way which just celebrated its 25th birthday!
As a former mechanical shop owner who was doing great financially yet saw that his staff was not cohesive which started his journey into leadership. Within 3 years he had become the employer of choice as he had worked hard on developing and exploring his leadership skills.
Kevin is now highly sought after as a leadership coach and this episode will show you why!
Did you now that we are at an all-time high of disengagement professionally at 73%!
We get into the reasons of WHY and HOW we fix that.
We talk about how engagement is the #1 thing that most impacts your business and as shop owners train their staff in all levels of the business they are not doing training in leadership skills. What a miss!
He has a great quote – you can’t lead people past where you are at, showing the importance of self discovery and improvement!
You also can’t lead people you don’t know so setting up times to meet regularly with your team is a MUST.
2 books Kevin recommends are:
1 – The Talent Code by Daniel Coyle
2 – Culture Shock by by Jim Clifton
Reach out to Kevin Wolfe directly.
Kevin's Email: kevinw@leadersway.com
Leaders Way Website: https://www.leadersway.com
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
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Josh Piccione is a go-getter as the GM of Tom Wood Collision. They are a dealership owned shop in Indianapolis that is VERY BUSY! As a very active member in the Collision Cocktail Hour, Josh has worked very hard to make sure their vehicles are repaired according to the manufacturer repair procedures and has had a hard time battling the insurance companies to figure out how that was going to work in his shop. His experience is awesome and he brings very helpful information to others working to do the same thing.
Josh had an "aha" moment when he was in Mike Anderson's class and got called out about security features and post-collision inspections and his shop has never operated the same way again.
Listen to how he changed things up in his shop and dug in to do the right thing - even though he thought they had been before!
Reach out to Josh Piccione directly.
Josh's Email: josh_piccione@tomwood.com
Tom Wood Collision Website: https://www.tomwoodcollision.com/
Join us for the Collision Cocktail Hour monthly meeting: https://collisioncocktailhour.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Robert Snook with Business Success Global is talking with us today and he knocks my socks off! Robert is a very popular key note speaker and works with shops around the globe and helps them grow their business and differentiate themselves.
How do you increase your revenue using the business revenue stream knowing that money follows energy.
We are talking about the "Stars" versus the "Hamsters".
Product, Positioning and your Channels set the stars apart from your hamsters which is the trap of sales and revenue. Hamsters are caught up in the every day to-do list.
He shares that hitting someone's standard is a "so what?" moment.
My favorite quote he makes is "There's more power to stopping than starting."
Stop doing the busy work and start moving the needle.
My next favorite is "There is no difference between high and low performers other than implementation. Everything else is just an excuse."
Robert shares that the opportunity is in the EXTRA and the DIFFERENTIATION and none of it has anything to do with the repair! Keep it small, simple and sustainable. Makes you think, doesn't it?
Put different bait on your hook and catch bigger, better fish!
Stand out in the moments that matter so you can catch more fish.
Reach out to Robert Snook directly.
Robert's Email: robert.snook@businesssuccessglobal.com
Payne & Sons Paint & Body: https://www.businesssuccessglobal.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
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Our last guest of the Texas Auto Body Trade Show is the one and only Mike Anderson!!!!
This year Mike’s theme is “Be ExtraOrdinary” and, as always, he brought the house down!
Since we last talked, Mike had the opportunity to read the book by Kevin Brown called “The Hero Effect”. He stated in this book “NOBODY NOTICES NORMAL” which means we have to be extra ordinary. Mike then shares his latest jaunt to a local Lexus dealership and how that visit wowed him! What he realized was the power of personalized experience was key.
At the Lexus conference they shared – "Know Me, Know My Car" and he speaks on the importance of knowing our guests BEFORE we talk about their vehicle. Let’s find out what’s important to them first and build that emotional connection.
Another thing he shared is the false sense of security our industry has and speaks on those insights.
Consumers today want to do business with whoever makes it RIDICULOUSLY easy or radically easy to deal with. Are you doing this in your shop?
Reach out to Mike directly!
Collision Advice: https://collisionadvice.com
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
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Burl was part of a panel at the Texas Auto Body Trade Show talking about legislation in our industry. Burl Richards is the owner of Burl's Collision Center in Henderson, Texas and he is fighting for consumer's rights and safety...and I LOVE IT!
Listen in as we talk about how he fights for consumer safety.
The fight Burl recently won was based off: Do you believe a repair plan is necessary?
In his district court there were 12 jurors and a judge that decided a blueprint repair was necessary and warranted!
At the trade show he and his panel talked about different aspects of legislation plus the RTA and how it covers a lot of aspects for OEM procedures, processes and rates.
The takeaways Burl would like for people to have in class today would be: keep supporting auto body associations when it comes to phone calls, emails, money, and time. It is time to come together as an industry for our consumer's safety.
Not everyone can fight the fight but everyone can do their part!
Read the BodyShop Business article on Burl's court case win: https://www.bodyshopbusiness.com/texas-jury-awards-state-farm-policyholder-277000/?utm_source=omeda&utm_medium=newsletter&utm_campaign=Texas+Jury+Awards+State+Farm+Policyholder+%24277%2C000&oly_enc_id=2215D5567389I5W
Reach out to Burl Richards directly!
Burl's Email: burl@burlscollision.com
Burl's Collision Center: https://burlscollision.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
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We are BACK and coming to you again from the Texas Auto Body Trade Show this week with a mini-episode! For today and the next 2 episodes you will get to hear from some of the amazing speakers that were there and even an attendee that has some great stuff to share. :)
Shops are saying there's no talent and the students are saying there are no jobs...what's the deal? Today we are talking with Raven Hartkopf, the lead collision instructor at Collin College in Texas. She received her associates degree in auto body and now, as a graduate student, she's working on a field problem where she is diving in to what the issue is between students and the auto body shops.
The big takeaway she found is students are wanting shops to work around their school schedule. If the student starts part-time once they are free and done with school they typically stay with that shop and go full time - yet most shops don't offer a part time position!
She has also found there's a disconnect between women who want to do more manual labor feeling uncomfortable going in to a shop. This is a great opportunity for shops to step in to this supportive role!
Another big point is for shops looking to hire someone out of a technical/trade school. DON'T WAIT UNTIL THEY ARE DONE WITH SCHOOL! Most shops have already grabbed up the great talent!
Of 100 shops in Collin County they surveyed 70 shops and students asking:
- what kind of work do they do?
- what the average age is for techs?
- what is important to them?
- salary?
- benefits?
For students:
- age?
- gender?
- how comfortable they feel going into the industry?
- 1st generation student?
- socio-economical status?
- what were they looking for?
What great info!
Reach out to Raven Hartkopf directly.
Raven's Email: rhartkopf@collin.edu
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
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We are coming to you from the Texas Auto Body Trade Show this week with a mini-episode! For the next few episodes you will get to hear from some of the amazing speakers that were there and even an attendee that has some great stuff to share. :)
Today we are talking with Logan Payne of Payne and Sons Paint and Body Shop in Dallas & Bedford, Texas. Logan and Danny Gredinberg talked at the trade show about the importance of repairing a vehicle per the OE repair procedures.
Main point #1 - don't let the techs write the sheet
Recommendation: Divide up the writers job versus the old way of where the estimator was handling everything from beginning to end.
Big Push of the Class: Get started!
Reach out to Logan Payne directly.
Logan's Email: logan@paynescollision.com
Payne & Sons Paint & Body: https://payneandsonsbodyshop.com/contact-us/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
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Andy Hipwell and James Rodis of OEM Calibration are with us today and getting into all things calibrations! Stay tuned until the end because it keeps getting better as we go!
Did you know that 80% of shops are NOT doing calibrations? Why not? How do you start? What do you need to know?
Join us on the Collision Cocktail Hour on the 3rd Wednesday of the month at 8pm EST:
https://us02web.zoom.us/meeting/register/tZcvcu6uqTIrEtEVLRBBFPx8xz6sxkLdMv-W#/registration
Reach out to Andy &/or James directly:
Andy's Email: Andy.Hipwell@OEMCalibration.com
James' Email: James.Rodis@OEMCalibration.com
OEM Calibration Website: https://oemcalibration.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Laura Gay is a former shop owner and has been assisting shop owners sell their collision repair facilities (or purchase additional shops) for over 30 years. If you are thinking of selling your shop, wondering what the consolidators are up to or wondering what the future of the collision industry looks like, today's interview is for you!
For those wanting to work with someone who specializes in family business and the transfer of your business contact Matt!
Matthew DiFrancesco: mdifrancesco@difranfc.com
High Lift Financial: https://highliftfinancial.com/
Join us at the Collision Cocktail Hour on the 3rd Wednesday of the month at 8pm EST:
https://us02web.zoom.us/meeting/register/tZcvcu6uqTIrEtEVLRBBFPx8xz6sxkLdMv-W#/registration
Reach out to Laura Gay directly:
Laura's Email: laura@consolidationcoach.com
Consolidation Coach: https://consolidationcoach.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Mister Jake Rodenroth came to hang out with us today on Body Bangin’!
As the Operations Manager for the Collision Centers in North America for Lucid and a lifetime in the automotive and collision industry he knows a thing or two.
Lucid’s have the longest range (520 miles) and the fastest charging of any of the EVs on the market! One thing I really like is that they aren’t fully touch screen. They have dials and knobs which I miss on some of the other EVs.
Did you know that EVs are QUICK off the line? Lucid’s have 820 – 1K horsepower! FUNNN!
When looking for a shop to be certified on their program they are looking first and foremost at culture. Are you educating your guests and talking to them at the beginning of the repair?
Do you have a strong online presence? It’s important to put those marketing shoes on and make sure you have a website that accurately depicts your shop as well as a Google My Business listing that showcases your shop with accurate directions to get there (if you are off the beaten path).
One thing that differentiates the Lucid program is the amount of support and education they provide for their shops. They have monthly meetings to keep everyone in the loop and full access to support. They also have a repair tracker, technology to monitor the repair, coaching the 3D repair system they are rolling out.
To apply to be on the prospect list for the Lucid Certified Collision Repair program go here: Techinfo.LucidMotors.com
Reach out to Jake Rodenroth directly:
Patrick's Email: jakerodenroth@lucidmotors.com
Lucid Repair Program: Techinfo.LucidMotors.com
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Patrick Crozat, of G&C Auto Body, where they run 32 collision centers at the time of this recording. Patrick is the COO of the largest privately owned, family owned auto body shop group - G&C Auto Body. Patrick's father started this 1 shop back in 1972 in Santa Rosa and look at them now! Hear why he thinks the insurance companies need small, independent shops.
This is a podcast where everyone can take something away from this!
We talk about scaling - get some tips!
We talk about recruiting, finding talent and how they grow talent from within.
We talk about some things that separate them from other body shops out there.
Reach out to Patrick Crozat directly:
Patrick's Email: pcrozat@gandcautobody.com
G&C Auto Body: https://gandcautobody.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Mike Jones of Discover Leadership Training has been working with collision shops for 22 years! Mike and his team work on mindset which is the key to shifting your life!
Mike has a couple of programs:
1 - His marquee program - Master Graduate Program that is a 4 day retreat, fully immersive, on-site in Houston, Texas at Camp Allen - all about working on yourself
2 - The Game Changer Program - cerebral, experiential, classroom style, come to you - 2-day program
Some great points from Mike:
- Start with the Outcome: WAYFO - What Are You Focused On?
- Every win or loss I will experience will occur in my thinking before it exists
- Veterans - listen with the intent to defend what they know - FIXED mindset
- Rookies - listen with the intent to learn - GROWTH mindset
- It's not who you ARE, it's who you CHOOSE TO BE.
- If you want the things you are looking at to change you have to change the way you are looking at things.
- Authority does not mean leadership
- Most conflict is from a fixed mindset - defending our truth versus their truth - "right fighting"
- It is not necessary to make you wrong for me to be right.
- Personal responsibility vs accountability
- Have to hold personal responsibility to hold each other accountable without blame.
- By the time you are 4 years old 45% of your belief system is in place (result: taught repetitiously and now is in subconscious as a habit). The lens you are viewing your life through is built.
- By the time you are 18 years old, 99% of your system is built.
- You will need to get off of your "life map/system" to get to the places you want to go
- I got to be this way because these are the behaviors I've practiced the most
- Teaching the 4 identities and how to deal with them - great for hiring & relationships
- Use DISC profiles
- D = Direct - task oriented, fast paced, determined, strong-willed, determined (10% of population
- I = Influencing - people oriented & fast paced, love to work with people, work on teams, lots of energy, rarely say no, love the spotlight & life of the party (15% of the population)
- S = Steady - people oriented, go slow, take care of people, trusting relationship (60% of the population)
- C = Conscientious - analytical, factual, weight pros and cons, love data and more data, perfectionistic, may have a hard time executing (15% of population)
- Use DISC profiles
Reach out to Mike Jones directly:
Mike's Email: MikeJ@discoverleadership.com
Discover Leadership Website: https://discoverleadership.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Frank Phillips, the collision repair program manager of Rivian and veteran of the collision industry, speaks with us about the Rivian vehicles and how their collision program works which is very impressive!
They simplified the collision repair program with 4 levels and the support sounds awesome! One shop is not expected to do and be everything. What a concept!
They do have some parts that are restricted to only certified shops.
Rivian has 3 products: SUV (R1S), pick-up truck (R1T) and the Amazon Delivery Van (EDV) with 30k units on the road today.
In 2023 Rivian anticipates they'll get out an additional 50k units on the road so be on the lookout!!!
If you are in SoCal there is an experience center in Venice beach where you can check out the R1S & R1T!
Rivian also provides insurance directly through their company and wants their shops to perform OE repair procedures so the vehicle is repaired properly. ;)
Apply to be a certified Rivian collision repair facility: https://rivian.com/support/article/certified-collision-centers
Reach out to Frank Phillips directly:
Frank's Email: fphillips@rivian.com
Rivian Website: https://rivian.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/
The SE Collision Conference was a hit as were all 20 episodes that came from this conference! On the last episode of this series we talk with the conference committee which includes Jordan Hendler - Executive Director of the Washington Metro Auto Body Association (WAMBA), Josh Kent - Executive Director of the Carolinas Collision Association (CCA), Kyle Bradshaw - President of the Carolinas Collision Association, John Shoemaker - BDM with BASF, Phil Rice - GM of Huber Collision, and Brian Davies - owner of Bodyworks Plus and past president and founder of CCA.
The committee shares their favorite takeaways and the beauty of growing our industry as a whole.
To watch John Shoemaker's episode #73 on "You're Losing Money on Your Labor Rates":
Apple Podcasts - https://podcasts.apple.com/us/podcast/ep-73-youre-losing-money-on-your-labor-rates-with-john/id1558234037?i=1000611436784
Youtube - https://youtu.be/Va6DeoumprU
If you are looking to do a collision conference in your area they give very insightful ideas to help you do that!
To attend the SE Collision Conference in 2024 make sure you stay tuned for the release date!
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/
The SE Collision Conference was a hit as were all 20 episodes that came from this conference! On the last episode of this series we talk with the conference committee which includes Jordan Hendler - Executive Director of the Washington Metro Auto Body Association (WAMBA), Josh Kent - Executive Director of the Carolinas Collision Association (CCA), Kyle Bradshaw - President of the Carolinas Collision Association, John Shoemaker - BDM with BASF, Phil Rice - GM of Huber Collision, and Brian Davies - owner of Bodyworks Plus and past president and founder of CCA.
The committee shares their favorite takeaways and the beauty of growing our industry as a whole.
To watch John Shoemaker's episode #73 on "You're Losing Money on Your Labor Rates":
Apple Podcasts - https://podcasts.apple.com/us/podcast/ep-73-youre-losing-money-on-your-labor-rates-with-john/id1558234037?i=1000611436784
Youtube - https://youtu.be/Va6DeoumprU
If you are looking to do a collision conference in your area they give very insightful ideas to help you do that!
To attend the SE Collision Conference in 2024 make sure you stay tuned for the release date!
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/
We are talking with 2 all-stars in our industry today! We've got Ron Reichen - president of Precision Body & Paint that has 5 locations in Oregon.
We are also talking with Barry Dorn - owner of Dorn's Body & Paint, Dorn's Automotive Service, and Dorn's Specialized Transport in Mechanicsville, VA.
Ron & Barry had a panel discussion at the SE Collision Conference called "Repairer to Repairer" and they share with us some of the HOT TOPICS that shops wanted to chat about.
1) Overcoming Objections.
My favorite quote from Ron, "We can't fix today's vehicles in a dungeon with a rock and a stick for peanuts."
- establishing yourself as the expert (taking into account the subconscious impressions). WE ARE THE EXPERTS - we need to appear as such and present ourselves as such.
- bucking the indoctrination
- pull the OE procedures
- read them
- provide the needed documentation
- know the policy language and limitations & educate the guest
- provide a repair plan - stop with the photo estimates
2) Combating the "Lack of Talent"
- creating a culture of development
- marketing to your people internally
- know your people and interact with them
- be a part of your shop's every day activities
- hands-on with your people at all times
- recruit internally first
- pair new team members with a mentor
- "date a few times before marriage"
- key point is their personality and their attitude
3) Blend Study - You can take advantage of this TODAY!
The study found that blending a panel takes 31.59% more time than a full refinish of the same panel, on average, rather than the 50% less time allocated in the three estimating systems.
Read the full study here: https://scrs.com/blendstudy/
Reach out to Ron or Barry directly:
Ron's Email: ronaldr@precisionfirst.com
Ron Reichen with Precision First - Website: https://precisionfirst.com/
Barry's Email: bdorn@dornsbodyandpaint.com
Barry Dorn with Dorn's Body & Paint - Website: https://dornsbodyandpaint.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Lombard Equipment has incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. Call them today!
https://lombardequipment.com/
Scott Ayers works for SCRS and the BOT Tool (Blueprint Optimization Tool)! At the SE Collision Conference Danny Gredinberg and Scott Ayers talked about how to "Write Your Strongest Sheet".
The BOT Tool is a tool that's been out for about 3 years with about 300 shops using it!
You would write your repair plan, export it and then upload it to the BOT Tool . The BOT tool would analyze it and provide you the non-included operations that are found in the motor guide to estimating that you can choose from that you think would apply to the repair plan you are creating.
This can help you have consistency with your repair plans and present you with missed opportunities!
Bot Tool Video #1: https://youtu.be/31CqWeBVA6U
Bot Tool Demo: https://youtu.be/JIuKDe5aZmQ
Danny spoke about using the free DEG tool in episode #70 and you can find his episode here:
https://podcasts.apple.com/us/podcast/ep-70-write-your-strongest-sheet-with-danny-gredinberg/id1558234037?i=1000610854819
The DEG website is here where you can submit an inquiry: www.DEGweb.org
Reach out to Scott with the BOT Tool directly:
Scott Email: scott@scrs.com
Website: https://scrs.com/bot/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/
BeTag is an equipment manufacturer that manufactures small damage equipment, outer panel equipment, plastic repair - anything on the exterior of the vehicle is what they repair.
One thing that Keith is excited about is their program to develop technicians in your shop. As most shops are struggling to find higher level techs, BeTag created a training program so a shop could take that C tech/apprentice/journeyman and move them up via quality training.
Shops find that those technicians skill level and quality is greatly improved in a short amount of time!
This has been a huge help to shops that are having a hard time finding higher level techs. Train the ones you have!
(And you don't have to be a customer of BeTag to take advantage of this training.)
Reach out to Keith at BeTag directly:
Keith Email: Keith@betagnorthamerica.com
BeTag Email: info@betagnorthamerica.com
LinkedIn: https://www.linkedin.com/in/keith-egan-ba40ba41/
Website: https://www.betagnorthamerica.com/
For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com
Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134
Ep #106: NE Collision Conference Highlights with Ken Miller
40:24
Ep #105: Overcoming Common Shop Challenges with Kyle Motzkus
50:40
Ep #104: The Keys to Success with Louie Sharp
56:07
Ep #103: Stand Out in a Consolidator's Market with John Shoemaker
40:26
Ep #102: EV Collision Repair Niche with Steve Baker
45:13
Ep #101: Loaner Vehicles - Another Revenue Stream? with Laura Tierney
45:24
Ep #100: Protect Your Shop from Cyber Crimes with Mark Riddell
50:28
Ep #99: The Disengagement Epidemic with Kevin Wolfe
51:14
Ep #98: I Thought We Were Doing it Right with Josh Piccione
47:29
Ep #97: Be a Star Not a Hamster with Robert Snook
51:05
Untitled Episode Ep #96: Know Me, Know My Car with Mike Anderson
22:46
Ep #95: Fighting for Consumer Safety with Burl Richards
22:52
Ep #94: The Employer - Student Disconnect with Raven Hartkopf
26:01
Ep #93: Why Follow OE Repair Procedures with Logan Payne
17:05
Ep #92: Starting and Getting Paid for Calibrations with Andy Hipwell & James Rodis
46:21
Ep #91: What are the Consolidators Up To with Laura Gay
33:45
Ep #90: Lucid Collision Repair Program with Jake Rodenroth
44:31
Ep #89: Discovering the Magic of a Massive MSO with Patrick Crozat
48:29
Ep #88: Get Ready to be Challenged with Mike Jones
58:33
Ep #87: Rivian Collision Program & Insurance with Frank Phillips
44:43
Ep #86: Favorite Takeaways from the SE Collision Conference with the Conference Committee
27:57
Ep #86: Favorite Takeaways from the SE Collision Conference with the Conference Committee
27:57
Ep #85: Overcoming Objections with Barry Dorn & Ron Reichen
1:00:29
Ep #84: Easily Find & Add Non-Included Operations with Scott Ayers
22:08
Ep #83: Train Those Apprentices with Keith Egan of BeTag
14:13