Frank Phillips, the collision repair program manager of Rivian and veteran of the collision industry, speaks with us about the Rivian vehicles and how their collision program works which is very impressive!

They simplified the collision repair program with 4 levels and the support sounds awesome! One shop is not expected to do and be everything. What a concept!
They do have some parts that are restricted to only certified shops.

Rivian has 3 products: SUV (R1S), pick-up truck (R1T) and the Amazon Delivery Van (EDV) with 30k units on the road today.

In 2023 Rivian anticipates they'll get out an additional 50k units on the road so be on the lookout!!!

If you are in SoCal there is an experience center in Venice beach where you can check out the R1S & R1T!

Rivian also provides insurance directly through their company and wants their shops to perform OE repair procedures so the vehicle is repaired properly. ;)

Apply to be a certified Rivian collision repair facility: https://rivian.com/support/article/certified-collision-centers

Reach out to Frank Phillips directly:
Frank's Email: fphillips@rivian.com
Rivian Website: https://rivian.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/

The SE Collision Conference was a hit as were all 20 episodes that came from this conference! On the last episode of this series we talk with the conference committee which includes Jordan Hendler - Executive Director of the Washington Metro Auto Body Association (WAMBA), Josh Kent - Executive Director of the Carolinas Collision Association (CCA), Kyle Bradshaw - President of the Carolinas Collision Association, John Shoemaker - BDM with BASF, Phil Rice - GM of Huber Collision, and Brian Davies - owner of Bodyworks Plus and past president and founder of CCA.

The committee shares their favorite takeaways and the beauty of growing our industry as a whole.

To watch John Shoemaker's episode #73 on "You're Losing Money on Your Labor Rates":
Apple Podcasts - https://podcasts.apple.com/us/podcast/ep-73-youre-losing-money-on-your-labor-rates-with-john/id1558234037?i=1000611436784
Youtube - https://youtu.be/Va6DeoumprU 

If you are looking to do a collision conference in your area they give very insightful ideas to help you do that!

To attend the SE Collision Conference in 2024 make sure you stay tuned for the release date!

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/

The SE Collision Conference was a hit as were all 20 episodes that came from this conference! On the last episode of this series we talk with the conference committee which includes Jordan Hendler - Executive Director of the Washington Metro Auto Body Association (WAMBA), Josh Kent - Executive Director of the Carolinas Collision Association (CCA), Kyle Bradshaw - President of the Carolinas Collision Association, John Shoemaker - BDM with BASF, Phil Rice - GM of Huber Collision, and Brian Davies - owner of Bodyworks Plus and past president and founder of CCA.

The committee shares their favorite takeaways and the beauty of growing our industry as a whole.

To watch John Shoemaker's episode #73 on "You're Losing Money on Your Labor Rates":
Apple Podcasts - https://podcasts.apple.com/us/podcast/ep-73-youre-losing-money-on-your-labor-rates-with-john/id1558234037?i=1000611436784
Youtube - https://youtu.be/Va6DeoumprU 

If you are looking to do a collision conference in your area they give very insightful ideas to help you do that!

To attend the SE Collision Conference in 2024 make sure you stay tuned for the release date!

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/

We are talking with 2 all-stars in our industry today! We've got Ron Reichen - president of Precision Body & Paint that has 5 locations in Oregon.
We are also talking with Barry Dorn - owner of Dorn's Body & Paint, Dorn's Automotive Service, and Dorn's Specialized Transport in Mechanicsville, VA.

Ron & Barry had a panel discussion at the SE Collision Conference called "Repairer to Repairer" and they share with us some of the HOT TOPICS that shops wanted to chat about. 
1) Overcoming Objections. 
My favorite quote from Ron, "We can't fix today's vehicles in a dungeon with a rock and a stick for peanuts."

• establishing yourself as the expert (taking into account the subconscious impressions). WE ARE THE EXPERTS - we need to appear as such and present ourselves as such.
• bucking the indoctrination
• pull the OE procedures
• read them
• provide the needed documentation
• know the policy language and limitations & educate the guest
• provide a repair plan - stop with the photo estimates

2) Combating the "Lack of Talent"

• creating a culture of development
• marketing to your people internally
• know your people and interact with them
• be a part of your shop's every day activities
• hands-on with your people at all times
• recruit internally first
• pair new team members with a mentor
• "date a few times before marriage"
• key point is their personality and their attitude

3) Blend Study - You can take advantage of this TODAY!
The study found that blending a panel takes 31.59% more time than a full refinish of the same panel, on average, rather than the 50% less time allocated in the three estimating systems.
Read the full study here: https://scrs.com/blendstudy/

Reach out to Ron or Barry directly:
Ron's Email: ronaldr@precisionfirst.com
Ron Reichen with Precision First - Website: https://precisionfirst.com/
Barry's Email: bdorn@dornsbodyandpaint.com
Barry Dorn with Dorn's Body & Paint - Website: https://dornsbodyandpaint.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Lombard Equipment has incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. Call them today!
https://lombardequipment.com/

Scott Ayers works for SCRS and the BOT Tool (Blueprint Optimization Tool)! At the SE Collision Conference Danny Gredinberg and Scott Ayers talked about how to "Write Your Strongest Sheet".

The BOT Tool is a tool that's been out for about 3 years with about 300 shops using it!
You would write your repair plan, export it and then upload it to the BOT Tool . The BOT tool would analyze it and provide you the non-included operations that are found in the motor guide to estimating that you can choose from that you think would apply to the repair plan you are creating.

This can help you have consistency with your repair plans and present you with missed opportunities!

Bot Tool Video #1: https://youtu.be/31CqWeBVA6U
Bot Tool Demo: https://youtu.be/JIuKDe5aZmQ

Danny spoke about using the free DEG tool in episode #70 and you can find his episode here:
https://podcasts.apple.com/us/podcast/ep-70-write-your-strongest-sheet-with-danny-gredinberg/id1558234037?i=1000610854819
The DEG website is here where you can submit an inquiry: www.DEGweb.org

Reach out to Scott with the BOT Tool directly:
Scott Email: scott@scrs.com
Website: https://scrs.com/bot/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They have incredible customer service and their 5-star reviews give you a taste of the service AFTER the sale. These guys are amazing if you are looking for new or refurbished equipment!
https://lombardequipment.com/

BeTag is an equipment manufacturer that manufactures small damage equipment, outer panel equipment, plastic repair - anything on the exterior of the vehicle is what they repair.
 
One thing that Keith is excited about is their program to develop technicians in your shop. As most shops are struggling to find higher level techs, BeTag created a training program so a shop could take that C tech/apprentice/journeyman and move them up via quality training. 

Shops find that those technicians skill level and quality is greatly improved in a short amount of time!

This has been a huge help to shops that are having a hard time finding higher level techs. Train the ones you have!
(And you don't have to be a customer of BeTag to take advantage of this training.)

Reach out to Keith at BeTag directly:
Keith Email: Keith@betagnorthamerica.com
BeTag Email: info@betagnorthamerica.com
LinkedIn: https://www.linkedin.com/in/keith-egan-ba40ba41/
Website: https://www.betagnorthamerica.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! OH WAIT - THIS IS THEIR EPISODE!
https://lombardequipment.com/

Capital equipment are major spends in your business! This is not something to take lightly. We speak with the owner of Lombard Equipment, Kevin Lombard, and Dave Caron where they share some incredible information with us!

Here are their warnings:

• Don't purchase online 
• Speak with someone prior to buying - know do's and don'ts of the equipment
• Do training IN PERSON (not via video)
• Do training IN YOUR SHOP
• Make sure the company you are buying from is asking a lot of questions of YOU
• Find a company with exceptional customer service
• Ask the right questions from the equipment including...

1. Find out about their warranties
2. Does the equipment company provide loaner equipment if yours goes down?
3. Who is going to do the training and what does that look like?
4. What does the service after the sale look like?

Reach out to Lombard Equipment directly:
Dave Email: davec.lombardeq@icloud.com
LinkedIn: https://www.linkedin.com/company/lombardequipment/
Website: https://lombardequipment.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

Blake Farley has 3 locations with Relentless Collision in Raleigh, Durham & Cary, NC and is attending the SE Collision Conference for the first time plus he brought his team! Listen in as he shares his takeaways so far...

He's a member of SCRS and the CCA he is a mover and shaker and doing AMAZING things!
If you'd like to join the Collision Cocktail Hour that Blake and I talk about you can find info and RSVP for the next free, monthly meeting here: https://collisioncocktailhour.com/

Reach out to Blake Farley directly:
Email: blake.farley@outlook.com
LinkedIn: https://www.linkedin.com/in/blake-farley-78b49033/
Website: https://www.relentlesscollision.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

One of the platinum sponsors at the SE Collision Conference was CAS (Connected Automotive Systems) and Joe Maitland talks with us about their diagnostic scan tools and how they bridge the gap between aftermarket and OE scan tools PLUS all the other things they can help with!

Reach out to Joe Maitland directly:
Email: joemaitland@oemtools.com
Website: https://oemtools.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

Josh is from AirPro Diagnostics and spoke at the SE Collision Conference about how you can do ADAS Calibrations in house! Most shops do not know what that would look like so they shy away from it. Josh feels like it's something a shop can do and start doing it in small bites.

When you sublet it you are giving up quality, profit, cycle time, cost, etc. You could be some or all of it in-house. But how? Listen in to find out more...

Reach out to Josh McFarlin directly:
Email: josh.m@airprodiag.com
LinkedIn: https://www.linkedin.com/in/josh-mcfarlin-6069138/
Website: https://airprodiagnostics.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

If you need equipment make sure to reach out to Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

The amazing Frank Terlep, the new CIC chair and VP of ADAS Solutions and Emerging Technology, spoke at the SE Collision Conference on how to open and successfully operate an ADAS calibration center. We chat with him about this!

Find Frank's 150 page guide at: https://www.calcopilot.com/free-adas-guide

Here's why you should think about this:

• open a separate business even if it's IN your shop 
• the biggest draw is that it's the "biggest opportunity our industry has seen in over 20 years" since all vehicles from 2022 moving forward will all have ADAS
• 10-12% of vehicles are having vehicles calibrated per CCC (our biggest challenge & biggest opportunity)
• incredible profit margin (70% GP on average!)

What you need to think about before opening:

• $150,000 - $225,000 is the typical investment to open separate facility at about 4,000 sq ft which allows 10-12 calibrations/day
• what does my market look like
• do I have the building
• flat floor
• equipped properly
• size
• need about 3 people (tech, porter, manager)

Reach out to Frank Terlep directly:
Email: frank.terlep@opusivs.com
LinkedIn: https://www.linkedin.com/in/frankterlep/
Website: https://www.autotechcelerators.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

Mark Olson was one of the great speakers at the SE Collision Conference. He talks about the different generations and how different each one will do something as basic as making a peanut butter and jelly sandwich. You add in the 4 different personality types which are: amiables, expressives, drivers and analyticals. He also talks about "communicating to discover and understand". That would shift the world!

If you are wondering what personality type you are (or your employees) you can take the DISC profile here: https://www.tonyrobbins.com/disc/

As Mark says, "If you understand how people are, then you know how to treat them, then you know how to bring them in!" This applies to your employees and your customers.

Knowing this we realize that the golden rule of "Do unto others as you would have them do to you" doesn't apply in the way we think it does. People don't want you to do to them as YOU would want but as THEY would want!

If you would like Mark's powerpoint presentation email Micki at:
micki@mickiwoodsmarketing.com

Reach out to Mark Olson directly:
Email: mark@vecoexperts.com
LinkedIn: https://www.linkedin.com/in/mark-olson-0381b610/
Website: https://www.vecoexperts.com/index.php

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

Michael Bradshaw opens up about the way they do things at their very successful shop in Hickory, NC - K&M Collision. He taught a class on how to stop estimating and start repair planning. He feels that people lack a thorough repair process at every level so he shared how K&M does things.

Some things he shares:

• They have verification processes in place so the next person in the process is responsible for signing off on the previous process. This creates a check point as the vehicle goes through the repair. 
• They also have 150-200 photos of the vehicle through the process for verification, any issues, etc.
• K&M sells on the repair process and doesn't do "estimates"
• They communicate and educate the customer on the repair

Their process that they do not deviate on is:
1) check-in the vehicle
2) pre-measuring the suspension
3) performing the pre-scan
4) map the vehicle
5) complete disassembly of the vehicle

Michael will be teaching this course again with the SCRS lineup at SEMA

Reach out to Michael Bradshaw directly:
Email: michael@kandmcollision.com
Website: https://kandmcollision.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

As shops are having a hard time finding quality workers Kurt's local schools are shutting down their technical and automotive programs. Kurt and his wife, Crystal, created the idea of something called "Operative Talent" and many organizations jumped on board such as The Petty Family Foundation with Richard Petty, CREF, BASF and more!

Kurt owns KTL Restorations in Danville, VA which is where this project is starting up.
Operative Talent has multiple brands donating all kinds of things so that young people from their local VoTech can come in and work on this six figure vehicle and get hands on education and exposure in a positive way and the students can get college credit while doing it! They expect to have over 100 students through their shop in one way or another and allow them to have exposure to all aspects of automotive repair.

Be aware because this movement is growing and you could potentially be the next up to keep the momentum going.

Reach out to Kurt Lawrance directly:
Email: info@ktlrestorations.com
Website: https://operativetalent.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

Today we are talking with Richie Seaberry from Decisely. The medical plan is from SCRS as a way to provide incredible health insurance to small shops especially those shops that couldn't afford a health plan otherwise!

It's a health plan that represents 70,000 employees being part of the SCRS plan - aka SCRS marketplace. You now have the ability to purchase insurance like a Fortune 500 company and it's available to everyone to take advantage of all insurance/employee benefits umbrella. 

Even if you have insurance plan for your shop this plan may give you better benefits for less money so I encourage you to check it out!
People say it's the best health insurance plan they've ever had. Wow!

Reach out to Richie Seaberry directly:
Email: richie@decisely.com
LinkedIn: https://www.linkedin.com/in/richardseaberry/
Website: https://scrsbenefitscenter.decisely.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

"Reverend" John Shoemaker of BASF is what I like to call him! John always has great input and today he's talking about charging for the proper labor rates with proper labor times.
What's the difference? Labor types depict the labor rates!
Why do we not talk about that more often?

Most shops are using body and refinish as a labor type and we need to identify the skills the techs are using to perform the repairs. This is beyond "structural" and "non-structural". Shops are currently paying out more than they are receiving due to this labor type and rate!

• Listen in as John gives the formulas on how to figure out what your labor rate is and how to adjust that.
• John recommends starting with your accountant and figure out what it costs to have an employee and you can go from there.
• Quick check to see if you're making money on your labor : Look at your net profit = 2-3% of your parts gross profit. If it is then most money is being made by parts and not labor! 

Reach out to John Shoemaker directly:
Email: john.a.shoemaker@basf.com
LinkedIn: https://www.linkedin.com/in/john-shoemaker-amam-a0800020/
Website: https://www.basf.com/us/en.html 

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling equipment for over 30 years who not only does training IN your shop they do hands-on training ON YOUR EQUIPMENT! :)
https://lombardequipment.com/

As a vendor and sponsor of the SE Collision Conference, Amanda Valmonte, BDM with PPG, talks with us about the latest automated mixing system technology called Moonwalk!
Moonwalk is 100% automated other than the loading of toners on the mixing bench and it's 100% accurate based off of the variant the painter selects!

The Moonwalk system is blowing up in the US! One of the main items that shops love is that 

• it eliminates waste (aka $$$). It can measure to the 100th versus the 10th in 1 ounce
• it's 100% accurate (better color matches and quicker)
• any shops mixing 6-7 mixes/day can impact throughput by gaining an extra hour per day (5 hours back into production per week)
• cuts down the spray out process : Moonwalk is part of the "LINK" system - visualized ID which is a 3D rendering based off of the variant and will show you the best 3D rendering for that color
• all PPG customers can see if it's a good fit 
• any non-PPG customers can see if this would be able to impact your business and improve efficiency

Reach out to Amanda at PPG directly:
Email: avalmonte@ppg.com
LinkedIn: https://www.linkedin.com/in/amandavalmonte/
Website: https://www.ppg.com/en-US

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! Selling new and refurbished equipment from Maine to Miami and helping anyone anywhere with their equipment questions. :)
https://lombardequipment.com/

Car O Liner is a sponsor of the SE Collision Conference and we talk today with Chad Dellinger.
Chad says that we will see pre-measuring and post-measuring needed on every vehicle so it's important to do the trainings to be able to repair the vehicles the way they were meant to be repaired by the OE procedures.
He talks about the changes needed to document the time needed to do the pre and post-measurements so you can get paid properly on those.

The coolest thing they are highlighting and the most popular piece at the conference is called the Speed Bench. It's for light pulls, a 5500 pound lift capacity, 5 ton pull capacity with a small footprint at 12 feet long and is only 4 inches off the ground.
Your body man wouldn't have to leave their stall to use it!
Check it out here: https://www.youtube.com/watch?v=BGA_1KRoGUk

Car O Liner is known for their measuring systems and their information is input manually. They've been doing this since in the US since 1987 so have a ton of cars in the database. It's all still made in Sweden!

I have huge respect for trainers like Chad who continue to learn and train to keep all of us in the loop!

Reach out to Chad Dellinger directly:
Email: chad@cce-nc.com
LinkedIn: https://www.linkedin.com/in/chad-dellinger-16977b216/
Website: https://car-o-liner.com/na/ or https://autotality.com/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Thank you to our sponsor - Lombard Equipment! They are the REAL DEAL. Check them out: https://lombardequipment.com/

Another great episode from the SE Collision Conference with Danny Gredinberg! Danny had a session where he talked with shops about how they can utilize the DEG to get paid for what they do plus the SCRS Bot Tool.

Visit www.DEGweb.org to use this great resource. It helps you and all others in the industry since once the DEG looks into your submission/inquiry they talk to your information provider and the information provider updates it in their system which helps you and EVERYONE. Woohoo!

You'll use this tool as a CCC, Mitchell or Audatex user.
Use it for:

• inaccurate labor values
• missing labor values (times)
• p-page information - included & non included operations (they will help you)
• part corrections (missing part or part price)

For more in-depth info on the DEG you can watch our full interview with Danny in episode #65: https://podcasts.apple.com/us/podcast/ep-65-you-need-this-free-tool-with-danny-gredinberg/id1558234037?i=1000607326064

Reach out to Danny Gredinberg directly:
Email: admin@degweb.org
LinkedIn: https://www.linkedin.com/in/danny-gredinberg-71523b72/
Website: https://degweb.org/

_____________________________

Connect with Micki on LinkedIn Now! :)
https://www.linkedin.com/in/micki-woods-36374121/

To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at office@mickiwoods.com

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Lombard Equipment provides in person, HANDS ON training. Visit their website: https://lombardequipment.com and talk to them about your equipment needs!

Our 3rd interview from the SE Collision Conference is the owner of KECO - Chris White! KECO is a glue pulling system that has taken over the world. :)

We've talked to Danny Hacker before about how to do glue pulling which got SO many downloads. Click here to watch episode #60 with Danny as he gets into the details: https://podcasts.apple.com/us/podcast/ep-60-glue-pulling-is-changing-the-game-with-danny-hacker/id1558234037?i=1000596287624

KECO blew up during Covid as so many people had time to sit and consume content online and shops began learning the power of glue pulling - especially during a time where parts were so difficult to procure. At SEMA 2021 KECO won the award for the New Product of the Year for their glue pulling system.

Chris shares with us the benefits of glue pulling:

• 1 system no matter the substrate
• glue pulling does NOT DO ANY harm!
• can create shapes just like the dent so you can have the ultimate control of the metal to move it (aka - metal flow)
• can lift on the lows and push on the highs at the same time
• can work on small and large surface areas
• not as much R&I
• IS SAFE FOR EVs! (It's a cold straightening technique and can be used on a live EV without having to power the vehicle down)
• training is done by experts that truly connect with and care about the shops and techs

Watch KECO's glue pulling videos on YouTube: https://www.youtube.com/@KECOBodyRepairProducts

Connect with Chris White at KECO  -
Website: https://www.kecotabs.com/
Email: cwhite@keco.com
Linkedin: https://www.linkedin.com/in/chris-white-31312b24/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Lombard Equipment recommends you ask about the service after the sale when looking to buy equipment. When you purchase equipment from Lombard their very own reps come to your shop to do your training and will provide loans equipment if something ever needs servicing! Visit their website: https://lombardequipment.com

Big Chris of Big Chris Collision in Aiken, SC was an attendee at the SE Collision Conference and his takeaways are super valuable PLUS he talks about communicating with our customers about the insurance issues. Chris has customers that pay thousands of dollars after the repair and can't thank them enough! Check out his Google reviews if you don't believe him!

Chris' biggest takeaways were from Mike Anderson's session including operating procedures, customer interactions, phones - customer perception sets the stage for the repair and their entire experience.

Once the Big Chris Collision team gets back to their shop they immediately are going to change up how to take people in on the front end, give them the emotional support they need, set expectation on the repair and their experience with the insurance carrier,

As a shop of 3 they are kicking butt and he brought the whole team out to the conference!

Connect with Big Chris at Big Chris Collision  -
Website: https://bigchriscollision.com/
Email: bigchris@bigchriscollision.com
Facebook: https://www.facebook.com/BigChrisCollisionLLC

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

We are kicking off the SE Collision Conference series of daily podcasts coming from Richmond, Virginia and I want to give a shout out to Lombard Equipment - the BEST equipment company on the East Coast providing extraordinary customer service, training and support! Visit them here: https://lombardequipment.com/

Mike Anderson, of Collision Advice, spoke on the topic "Be Extraordinary!" and that's in every aspect of business - with customers, your employees, in OEM research, etc. He really feels that shops are getting complacent in large due to being so busy and forgetting that customer service is NOT customer experience. What's the difference and how can you shift things?

He shares with us a great quote that seems perfect for today's environment - "Lots of sales cover lots of sins". How accurate?!?!

Mike talks about making sure we have happy employees so we can have happy customers. He shares some great ways to be the employer of choice where the employee doesn't just love their job but loves the organization they work for including how to show them appreciation in a way they feel appreciated.

Connect with Mike Anderson at Collision Advice  -
Website: https://collisionadvice.com
Assistant's Email (Tiffany): Tiffany@collisionadvice.com
Linkedin: https://www.linkedin.com/in/mike-anderson-1124ba48/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Andrew Batenhorst is the collision center manager at Pacific BMW in Glendale, CA where they just won the BMW shop of the year award! Out of 272 shops they ranked #1!!

Andrew is all about the process in his shop and the results speak for themselves. 
He talks about what changes he's implemented in his shop that has made such incredible changes such as:

1. The Value of Process
   • to allow them to be efficient & not wasteful, to be consistent and to put the right people in the right spot
   • allows him to stop putting out fires and manage & develop his team
2. Incentive Process for His People
3. Setting up Goals for Each Department
4. Balancing Shop Culture with New Hires
5. Being an Empathetic Leader 
   • Using GALLUP for Employee Engagement 
   • Surveying His Team 2 Times Per Year

This podcast is for ALL shops - no matter the location or size we can all learn from Andrew!

Reach out to Andrew directly if you have any question about what he's doing:
Email: andrewb@pacificbmw.com
LinkedIn: https://www.linkedin.com/in/andrew-b-1119a4186/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Danny Gredinberg is an industry veteran and you've probably seen him around! On today's podcast, Danny shares with us what the DEG is (Database Enhancement Gateway) and the powerful uses it provides to help you get paid for what you are doing.

The DEG is a FREE resource for the industry which improves the accuracy of the estimating systems.  50% of the online inquiries make changes to the information providers like CCC, Mitchell & Audatex. You don't just help yourself when you use this - you help EVERYONE!

The DEG helps with:

1. Incorrect Labor
2. Missing Parts
3. Missing Labor
4. Clarification of P-Pages

DEG Website (create an "inquiry" anonymously): https://degweb.org/
You can also find the owners manuals, p-pages, OEM parts catalogs with schematics, videos and tools. 

Danny also works with SCRS and Every Monday does short, "Quick Tip" videos (estimating tips) with Mike Anderson of Collision Advice.
Check the videos out here:

Email info@scrs.com to get those estimating tips on Mondays and Thursdays!

Reach out to Danny Gredinberg directly:
Email: admin@degweb.org
LinkedIn: https://www.linkedin.com/in/danny-gredinberg-71523b72/
Website: https://degweb.org/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134

Freeman Collision Center in Santa Rosa, California won the award of Lexus Shop of the Year for 2022 and today we are talking with collision center director, Jesse Parks. Jesse shares with us what he feels allowed his team to win this year, how his mindset has shifted since attending the Discover Leadership Training with Mike Jones and the things that he's passionate about in his shop.
Jesse is all about being stronger together and I am in 100% agreement!

Reach out to Jesse Parks directly:
Email: jparks@freemanmotors.com
LinkedIn: https://www.linkedin.com/in/jesse-parks-22aa941a2/
Website: https://freemancollisioncenter.net/

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at micki@mickiwoodsmarketing.com

Join the Body Bangin' Facebook Group!
https://www.facebook.com/groups/989546031854134