Law Firm Marketing Club's Podcast

Emotional Intelligence & Client Experience for Professional Services Firms - with Sandra Thompson

March 01, 2021 Sandra Thompson Season 1 Episode 1
Law Firm Marketing Club's Podcast
Emotional Intelligence & Client Experience for Professional Services Firms - with Sandra Thompson
Show Notes

In this podcast Clare Fanner interviews Sandra Thompson about emotional intelligence and client experience ... and relates it to professional services firms.

Packed full of examples and anecdotes, focused on what it is and why it matters, this is a session that all professional services firms should take time to listen to.
Sandra talks passionately and shares real-life examples which bring the topic to life.

Sandra Thompson is the founder of EI Evolution, a CX Educator, the 1st qualified Goleman Emotional Intelligence coach in the UK, a TEDx speaker and ranked 17th Top CX Star in the UK.

Clare Fanner is the founder of the Law Firm Marketing Club and one of the UK's leading legal sector marketing experts.