Ever wondered why there's a gaping chasm between sales and service departments in the technician industry? Are you curious about the future of heavy equipment service providers? Node-wrenching conversation with industry insider Alex Kraft promises to provide eye-opening insights into these questions and more. Alex demystifies the economic challenges crippling the industry, candidly explaining the reluctance to adequately remunerate skilled labor and the impact it has on the technician pool.

This episode isn't just an exposé on the problems within the industry; it offers a robust discussion on potential solutions and future shifts. The traditional dealership monopoly could be on the brink of disruption, with hungry, independent technicians poised to revolutionize the market. In a future where industry giants could collaborate with these independent providers, the customer is the ultimate winner. This transformation could bring significant benefits, especially in terms of innovation and customer service.

In a world where society channels different people into different paths, we discuss the segmentation of the market and its impending doom. Drawing parallels between software developers and diesel mechanics, we challenge the wage disparity plaguing these essential roles. Also, we explore the changing landscape of work, where the COVID-19 pandemic places an unprecedented value on quality of life. Tune in for this riveting dialogue as we delve into the present state and future of the technician industry.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Get ready to revolutionize your entrepreneurial journey with Alex Kraft, the dynamic founder of Heave. Imagine being a pioneer, leading a new wave of innovation and success in your business. That's exactly what Alex did and he's here to share how channeling the mindset of early adopters and understanding the landscape of 'pioneers and settlers' can make a world of difference. Plus, he'll share his insights on the transformative power of the book Mind Shift, a tool that can spark your journey of innovation and entrepreneurship.

We're not stopping there. Together, we'll delve into the intricate world of the heavy equipment industry. We'll examine the impact of dealer consolidation, electrification, climate change, and the challenges that come with modernizing this massive sector. Listen as Alex shares his unique vision of creating an 'Uber for technicians' and the unexpected hurdles he faced from the Canadian government. Navigating the complexities of both the industry and government policies can be daunting, but with Alex's insights, you'll be able to see the big picture clearly.

Finally, prepare to be inspired as we discuss the power of perseverance and the human mind's incredible ability to overcome adversity. Alex will share awe-inspiring stories about Wim Hof, the Iceman, and legendary surfer Laird Hamilton, both men who pushed the limits of their physical abilities. We'll also hear a touching tale about a woman who spent 74 years at the same company, demonstrating the power of commitment and dedication. We'll wrap up by discussing the major shifts in the heavy equipment market, the need for fair technician wages, and the role of storytelling in driving positive change. Tune in for a conversation that's guaranteed to leave you inspired and ready to revolutionize your own industry.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Alex and I talk about his app on iOS and Android that matches technicians with customers needing repairs and maintenance. Launched a mere six weeks ago we hear how this is doing in the market. Don’t miss catching up on this wonderful solution to a major problem.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Alex and I talk about the challenges of leadership today. From the challenges of the different generations to the delay in the transfer of leadership from one generation to the next. You may agree or disagree with our opinions in this Candid Conversation.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Alex Kraft makes an announcement of this latest offering. On the Apple and Galaxy Stores is a new app. It allows equipment owners to find mechanics to perform repair and maintenance and allows technicians to obtain work that they want.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

With athletics as a foundation, we discuss the transition to business and why there is no clear path on self-improvement. Who inspires us to get better at what we do for our work or what we are as a person. Once we leave our days in school, what is available to help any of us to get better. This is a most important question as the workforce becomes more challenging.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

With the changing customer, the changing marketplace, the changes in technology we have lost sight of the basic need for business. Customer Service. This Candid Conversation covers the changes and shared experiences both professionally and personally that we have had to deal with over the past several decades. This conversation should provoke some thinking about things as they are and as they should be.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

This discussion addresses positioning a business. We continue with the subjects of adaptability and business friction. This time we cover positioning and the importance of the messages. This is a conversation not to miss.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

This Candid Conversation is a discussion on the most recent blogs from Alex Kraft. The Customer Experience drives this discussion and hopefully provides the audience with differing perspectives and ideas that would allow them to improve the experiences their customer has with them.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

This Candid Conversation covers his recent blog on “Adaptability.” His business, Heave, was created using input for customers and dealers. The current software is the result of continuing to listen to the market and adapt. Don’t miss this interesting conversation with a “disruptor” in the industry.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

This Candid Conversation covers the opportunities in the world of equipment sales. From covering a territory with junior or senior sales members to call reporting and CRM this discussion covers a lot of ground. Don’t miss this important thinking platform on managing a sales force and providing improved customer experiences.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

This Candid Conversation covers the Heave business started by Alex Kraft. He explains how the business works and the process that he went through it setting it up. In his words it is all about the “Customer Experience.” 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.