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Revolutionize your understanding of business systems with insights from Mets Kramer, a leading innovator in the capital goods industries. We challenge the status quo by questioning if traditional transactional systems are holding us back from true efficiency and innovation. This episode explores how aligning business operations with modern technology and user needs can be a game-changer, drawing parallels to historical shifts like the move from steam to electric engines. Discover why rethinking and not just iterating is crucial for success.

Join us as we tackle the complexities of updating business processes, especially in the context of fluctuating market shares and transactional trends. Through compelling real-world examples, we illustrate the need for flexible, adaptive systems that cater to specific industry demands, such as rental dealers in need of streamlined parts ordering. The episode delves into time management advancements for technicians, aiming to eliminate redundancies and improve workflow, while also addressing cultural barriers that often stifle technological progress.

Finally, we explore how businesses like McDonald's are setting the standard in adaptability by offering multiple customer interaction options. We underscore the importance of fostering a work environment where employees are encouraged to challenge traditional norms and think critically about their roles. From leveraging data for customer satisfaction to planning future collaborations, this episode promises to inspire you to rethink and reimagine your business systems for a competitive edge in today's fast-paced world.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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Unlock the secret to seamless integration in the auto industry with our special guest Mets Kramer, who joins us on a journey to decode the complex relationship between systems providers and dealerships. As we navigate the murky waters of dealer management systems, Mets brings his dual expertise in dealership operations and software development to the forefront, illustrating the critical role of a 'translator' in harmonizing the language of technology with the daily rhythms of car sales. Our riveting conversation reveals the hidden intricacies of software implementation and the undeniable value of marrying tech fluency with operational savvy.

Prepare to be captivated as we unravel the transformation of dealer software development, now veering towards insular company-driven models, shifting away from its collaborative roots. Discover how modern programming languages and frameworks promise to cut costs and timelines, revolutionizing the way the auto industry approaches innovation. But that's not all—we also venture into the broader implications of dealership consolidation, the competitive market landscape, and the awe-inspiring potential of AI and avatars in customer experience and education.

The episode culminates with a forward-looking gaze into the crystal ball of automotive inventory management. We dissect the industry's pivot to electric vehicles and direct-to-consumer models, spotlighting Ford's bold new direction. Our dialogue pivots to the urgent need for advanced CRM and opportunity management tools, positioning dealerships to thrive in an evolving marketplace that rewards proactivity and a customer-centric sales strategy. Tune in to explore how these trends are sculpting the future of inventory, sales opportunities, and competitive dynamics.

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We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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With the dealer business systems receiving investments from venture capitalists and mergers taking place, are changes going to be coming to business processes? With Data Analytics and Business Intelligence, open AI and Telematics, sensors to monitor machine health and third-party software for electronic parts catalogues and repair and maintenance instructions things are changing very quickly. Don’t miss the valuable information that is covered in this discussion. 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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Throughout his career Mets has often been in the forefront of issues and things. From his time working within dealers to his current work he has obtained a lot of knowledge and applied that knowledge to help dealers. You will be interested in his view on the current state of business systems.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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Recently Mets and I, as well as others on here with us, have talked about the Digital Dealer. Our conversations in this case are aimed at the internal issues that we have to confront and deal with properly. We touch on all of the most critical elements within these subjects. You will hear Mets talk about each of the important aspects of improving your business. Don’t miss it.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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This discussion covers the service department and the mainstay during troubled times. When the economy has gone into recessions in the past the service department gets busier. Too many people get nervous and tighten down the hatches. You might get a different perspective from this discussion.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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This discussion addresses dealer websites. We have come a long way from when the website was an electronic brochure. Today we have to ask some serious questions. What is the purpose you have for your website? What are you trying to accomplish? What do your customers expect you to provide? What are they looking for when they access your website? This conversation covers these questions and more.

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We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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This Candid Conversation covers the fact that the different generations have differing expectations of their service providers. From the Baby Boomers to the Millennials, Gen X and Gen Z we can easily understand that there is a different perspective on everything and in particular the impact of technology on our lives. We discuss how we have not paid enough attention to this fact and what we have to do to correct this. 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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This Candid Conversation covers the difficulty we have in moving our transaction activity for data to information. This requires us to look at transforming the processes and systems that we employ in the operations. Change is hard to implement and we seem to be stuck with the status quo rather than making the necessary transformation. 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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This Podcast sets up the next blog post and Podcast from Mets where we bring everything together. Using and Collecting Information. The Constant Analysis of Information allows you to fine tune your offerings. This provides a platform where you can start to recapture lost market share. These Podcasts are about getting you moving toward your own Digital Dealership.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us a text

This Candid Conversation with Mets pulls together the first five Podcasts we have had on the Digital Dealership. We conclude this series with the Audience, The Segments, The Contacts, The Products, and the Channels. You can see that this is just work. As Mets suggests we are working with a Three-Dimensional Chess Board. This is a very important Candid Conversation.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us a text

This Candid Conversation with Mets continues our discussion on the Digital Dealership. Now it gets a little bit more complicated as we discuss the “channels” we are going to use. We start by defining and describing channels and then how we are going to use them. Be sure not to miss this important Candid Conversation.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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This Candid Conversation with Mets continues our discussion on the Digital Dealership. Here we cover the Products to select for the market segments we defined earlier. This begins the process of creating a series of direct marketing programs. Be sure not to miss this important Candid Conversation.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us a text

This Candid Conversation with Mets continues our discussions on the Digital Dealership. This subject considers the critical nature of marketing and establishing our strategy to penetrate the marketplace. We need to have a plan on what we need to do and how to do it. The subject of this Podcast is to establish strategy. 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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This Candid Conversation with Mets continues our discussions on the Digital Dealership. This subject considers how market segmentation works and needs to be defined by the generations that are working in the digital world already. We have to have clarity with how we "tag" our clients. The subject of this Podcast is defining how we do market segmentation.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us a text

This Candid Conversation with Mets continues our discussions on the Digital Dealership. This subject considers the jargon used today by the generations that are working in the digital world already. We have to keep up our communications with those who are working with the new technologies. The subject of this Podcast is our audience.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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This Candid Conversation with Mets continues the discussion on the Digital Dealership. We introduced this subject back in April then transitioned to the fundamental data element machine ownership, then we took on the challenge of this change. This conversation deals with action items, what I call Triggers.  We talked about how Amazon and Google approach their businesses. How Six Sigma was implemented. The fact that we are problem businesses not problem avoiding businesses. This latest step in the Digital Dealership should not be missed.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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The Digital Dealership continues in this Podcast. We review the machine ownership and a better use of information to drive equipment sales. We review Mets' blogs of Self Service and Change or Remain. The conversation points at the next step. The impact of the generational challenges of knowledge/experience and resistance to change. The need to have "employees" who understand and can lead the business to understanding this most important item. This is a Podcast that should not be missed.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us a text

This conversation focuses in more detail on the Digital Dealership. The internet and the digitization of our business have changed things dramatically. Mets and I talk about the foundation of our businesses, machinery. The ownership lists and data elements that allow all of us to manage the relationships with our customers. How the internet has evolved over the past sixty years and how most of us have been left behind continuing to do what we have always done. This is the first in an ongoing discussion on "how to" adapt and innovate your way to the "New Reality" in our Industries.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us a text

A Candid Conversation on Data and Information Technology in use in the world around us and how we are being left behind in the digital world. 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.