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Complaints from parents are the worst. I’ve dealt with them and I’m sure you have too. 

There will always be someone who’s not happy with your services, no matter how good your preschool is. And that can put you in a difficult situation.

Sometimes, it doesn’t matter how hard you try or how good your team is, someone is going to have an issue with something related to your preschool.

And because parents are the ones keeping your business alive, it is crucial to keep them happy!

Yes, we all know complaints from parents are inevitable, but what if you could avoid them?

It might sound impossible, but it’s actually pretty easy to do as long as you follow a few tips I’m sharing in today’s episode.

Parents’ satisfaction should be your priority, and here are 5 ways you can show them just that!

Key points discussed

Complaints from parents are inevitable (00:42)

Tip #1: Be organized with clear and concise policies (04:15)

Tip #2: Have an open door policy (05:45)

Tip #3: Regular communication is a must (07:17)

Tip #4: Use positive reinforcement (08:06)

Tip #5: Seek out frequent feedback (09:09)

Additional resources

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Instagram: @kelleypeakecreative

Facebook: @peakecreative

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We help early childhood business owners ditch the chaos and lead with confidence. With actionable strategies and time-saving tools, you can grow your revenue, inspire your team, and create a thriving business—without sacrificing the life you love. Ready to make it happen?
Visit kelleypeake.com and take the first step toward your dream business today!