We’re at the concept phases of our product design, trying to get our heads around the high-level steps that our users are going to take to use our product. We have an idea that we’ll have many different user groups interacting with our product, but we’re not so clear about the big picture – who is doing what, when and who needs what afterwards. To put it all together, we can help ourselves with a common quality tool: a SIPOC diagram.
SIPOC is an acronym for Suppliers, Inputs, Process, Outputs, Customers
We talk about when to use it and what steps to take to complete one (hint: we don't usually fill it in from left-to-right).
Visit the podcast blog at QualityDuringDesign.com for a completed example.
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About me
Dianna Deeney helps product designers work with their cross-functional team to reduce concept design time and increase product success, using quality and reliability methods.
She consults with businesses to incorporate quality within their product development processes. She also coaches individuals in using Quality during Design for their projects.
She founded Quality during Design through her company Deeney Enterprises, LLC. Her vision is a world of products that are easy to use, dependable, and safe – possible by using Quality during Design engineering and product development.