Baking it Down with Sugar Cookie Marketing 🍪
👋 Hey - Heather and Corrie here with the Baking it Down Podcast with Sugar Cookie Marketing (a group on Facebook full of sugar cookiers turned business owners).
🍪 We're here to help you rise with your reach, flood with new followers, bake up new ideas, and make that all-important dough (while makin' that dough - see the pun there?)
🤑. What’s it about? We’re a Facebook Group turned Podcast, Membership, Book Club, and Baking 101 that’s dedicated to assisting bakers in effectively marketing online to generate more sales and better manage their businesses.
🧠 With free Facebook Live classes, hundreds of resources, and thousands of like-minded bakers, there’s a lot to learn in "SCM" (aka Sugar Cookie Marketing). ️🎧 As an extension of our Facebook group, this podcast is here to let you learn by listening. 📈 We'll cover group topics, marketing trends, and more (leaving this wide open in case Corrie wants to start singing).
💸 We take the sweet art of selling online to the cottage bakery world with marketing methods that move products (and pastries).👂 So open up those glorious ear canals because we have a podcast! Just when you’ve thought you’ve “heard” it all with those marketing "miracle" twins (that's our last name - not a proclamation), we’ve got something just for you each week!
🥣 As a baker, you don't always have the luxury of two hands needed to scroll in Sugar Cookie Marketing Group or crack open a book in Sugar Cookie Bookies, but what you can do is listen (unless you're my kid asking “what’s for dinner” for the millionth time).
👐 Hands full of flour? No problem! 👍 18 dozen iced cookies due tomorrow? Let’s do this. The Baking it Down Podcast by Sugar Cookie Marketing is a weekly podcast geared toward helping you grow your bakery business - dropping (almost) every Tuesday.
📅 We choose a topic each week that's either something new and emerging in the world of social media or something that we saw in "The Group" that was a hot topic and we bake it down... I mean, "break" it down for you. 🗯️ What you can expect in the podcast is about an hour of chit-chat with the meat and potatoes right at the beginning of the episode.
🥔 That’s when we dive into the marketing topic of the week! 📞 Oh yeah, folks can call / text / email in with their questions too - a fun way to hear from other bakers out there.
Our promises to you:
1️⃣ We always make it clean = no cursing. We understand that you are busy and could be around little ones while also trying to get your weekly dose of business growth so we make sure that each episode would make our grandma proud and keep it clean so you can listen while also living your life.
2️⃣ We always make it fun. There’s a lot of negativity in the world so we try and make the podcast an upbeat and fun learning experience for you. I mean, we try to make the Instagram updates and changes as happy as we can, but come on Instagram! Give it a rest! No more changes!
3️⃣ Other than that, we take a positive approach to marketing We are also *not* professional podcasters. I feel like we need to say this because, hey, sometimes we get giggles! We do our best to extend our marketing knowledge to you all free of charge each week at the cost of listening to our higher-than-normal pitched voices and the occasional giggle spree.
4️⃣ You can find the podcast on all the major platforms and you can typically expect a new episode each Tuesday afternoon (unless life happens). We invite everyone to listen.
Either start from the beginning or work backward! The episodes don’t build off themselves so you won’t be confused hearing one before the other. You just might miss new Lives we mention but you can always catch the replay in the Sugar Cookie Marketing Group on Facebook!
Baking it Down with Sugar Cookie Marketing 🍪
267. Baking it Down - There's Such a Thing as Bad Publicity
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🗣️ There’s Such a Thing - As bad publicity.
In this week's Baking it Down Podcast - Episode 267 - There's Such a Thing as Bad Publicity, if you've not lived under a rock, TikTok is buzzing with some cake pop drama between two bakers. If you have no idea what we're talking about - congrats, you likely have a life and aren't chronically online. The drama is easy to find, but it's lesson-worthy in terms of how your hyper-local small bakery can take some nuggets on how to approach negative press.
Because sure - if you're paid per view, maybe there's no such thing as bad press. But if you're selling at a local farmer's market and someone is upset with you, bad press can cost you clients, your booth, and your good standing with the market host.
There's a lot more at risk when you're the little local guy - so what can we take from the incident, and how can we apply it to our own bakeries? Here's what we've got in this week's Baking it Down podcast episode.
💢 Pause Before You Post
There's simply no better tip we can give you than to take some time before your reply. I'm not talking 30 minutes; we're talkin' a minimum of 6 hours, but 24 hours (so one round of sleeps) would be the recommendation. What you say on the internet lasts forever. Yep, even after that dirty delete or ninja edit, someone out there has screenshot proof of what you initially said. There's no anonymity to hide behind. The pause matters even more on a local scale, because you'll likely see this reviewer (or their friends) at the market next Saturday or at the grocery store tomorrow.
💢 Respond to Your Audience
A lot of times, when we get worked up about an unfair piece of content pointing at us, we're prone to see the argument as a back-and-forth debate, when in reality, we're talking to more than just this one individual - we're talking to our entire audience. And our followers aren't judging who's "right," they're judging whether you seem like a pleasant person to buy a dozen cookies from.
💢 Speak Once then Go Silent
If you followed the protocol and replied without defensiveness, with a response that acknowledges the hurt, and that fully encompasses the public apology - post it and then step away from the keyboard. Back-and-forth debates, more response videos, comment replies, dirty deletes, DMs - that look like someone who isn't confident in their stance. Be short, be kind, then be quiet.
💢 Don't Be Right, Be Good
We'll be the first to say the customer isn't always right - but in the courtroom of public opinion, it doesn't really matter. Drama seekers don't want a clear-cut case - they want d-r-a-m-a. Eliminate drama by looking at the bigger picture here. Ask yourself what's at risk if you engage. Being right doesn't sell cookies; being the baker people feel good about does.
👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or watch it on YouTube) by searching for Baking it Down Podcast - Episode 267 - There's Such a Thing as Bad Publicity.
