Laten we Praten | Special Guest -> Shao Wei Tan

Today, we had the privilege of conversing with one of the most enthusiastic promoters of citizen development - Shao Wei Tan. He aims to create an army of 'citizen developers'. During the conversation, we realized there was a lot to discuss regarding Shao, including GenAI, AES, and RPA. Our main focus was to gain insight into what customers are seeking and how they perceive the future of ServiceNow. So, sit back, relax, and enjoy our chat. Additionally, Shao has a YouTube channel worth checking out.