Managing Expectations

In this week's episode we are talking all about managing expectations for your clients. One of the things I have learnt over the years in business is that there can be a lot of heartache and miscommunications in business. I also know that a lot of this  can be eliminated out of your business world just by managing expectations.

So let's discuss:

• how you can onboard people into your business so that people know clearly what to expect
• the importance of clarity
• why overpromising and underdelivering will bring you problems
• how automation can be your best business friend
• the role of terms and conditions

So how do you currently manage expectations? What areas can you tweak in your business?

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