The Art of Digitalisation
Welcome to The Art of Digitalisation, a podcast brought to you by one of the most digital countries on earth, e-Estonia. Directly from the heart of the e-Estonia secret headquarters. Or briefing centre as we actually call it. In every episode, we bring you digitalisation experts from across the globe, sharing their expertise and advice on how they transformed businesses, governments, and more, using innovation through technology. Whether you’re taking your first steps on your own digitalisation journey, want captivating insights from renowned experts, or love some Estonian straight-faced humour, this is the podcast for you.
The Art of Digitalisation
Human connection in a digital society
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In this episode, we explore what happens to human connection in an increasingly digital world. Nesli Hazal Oktay, Associate Professor of Interaction Design at the Estonian Academy of Arts (EKA), explains why efficiency should not always be the main goal of digital services and how concepts such as “remote intimacy” and intentional friction can help preserve meaningful relationships. The conversation looks at how Estonia’s digital society balances convenience with human needs, why small everyday interactions still matter, and how designers can help create more empathetic and human-centred public services.